Occupancy rate
90%
In line with Delaware averageMostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
The Center at Eden Hill
Nursing Home in Dover
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Center at Eden Hill
Nursing Home in Dover
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of The Center at Eden Hill
Located in Dover, Delaware, The Center at Eden Hill is a nursing home community that boasts a high level of care in a beautiful, hotel-like atmosphere. They are licensed as a skilled nursing facility by the state of Delaware, which means they can provide care to patients who have had their acute or surgical illness treated at the hospital and are now ready to begin the process of achieving wellness before returning home.
They assist patients in gaining strength and functionality. A well-rounded, individualized program is supplemented by skilled nursing care, family involvement, psychological care, and discharge planning, which encourage each patient’s transition to their highest functional level.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 13th out of 37 homes in Delaware.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 13th out of 37 homes in Delaware.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 32m per day
vs Delaware avg
-4%
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
80
Avg. Length of Stay
17 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
67% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
7% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
27% of new residents, often for long-term daily care.
Typical stay
10 days
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$25.4M
Profit
$3.5M
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$25.4M
Profit
$3.5M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.8M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$16.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$21.9M
80-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 48 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Occupancy
In line with Delaware averageOccupied beds
72 / 80
Average residents
86 per day
Facility TypeNursing Home
StatusActive
IssuanceJuly 2, 2025
ExpirationJune 2, 2026
License Number2880
The Center at Eden Hill is administrated by Brian J. Zaragoza.
Staffing
Key information about the people who lead and staff this community.
Director of NursingBessann Murugi Muuo-Wambua
Director of Nursing Email
[email protected]
Administrator Email
[email protected]
Accept Medicare
Rehabilitation Services
Skilled Nursing
24-Hour Staffing
Private Suites
Private Bathrooms
Fully Adjustable Hospital Beds
Flat-Screen Tvs
Free Wireless Internet
Beauty Salon
Fine Dining
Specific ProgramsPhysical Rehabilitation, Medical Services, Fine Dining, Psychological Care
Food DescriptionFine dining with healthy, satisfying gourmet meals prepared by an Executive Chef.
Meals IncludedYes
Types of Care at The Center at Eden Hill
Nursing Home
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
6 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Show Inspection Reports
Latest inspection
Date
May 20, 2025
Complaint Investigation58 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Delaware average: 64 deficiencies
Inspection Report Summary for The Center at Eden Hill
The most recent inspection on May 20, 2025, identified multiple deficiencies related to resident rights, abuse reporting, care planning, medication management, infection control, and quality of care. Earlier inspections showed a pattern of issues including incomplete care plans, medication monitoring, personnel recordkeeping, and emergency preparedness, with some deficiencies recurring over time. Complaint investigations included a substantiated case involving failure to report abuse allegations timely and protect residents from neglect. Enforcement actions such as fines or license suspensions were not listed in the available reports. The inspection history indicates ongoing challenges with regulatory compliance, with no clear improvement trend evident.
Health Inspection History
Inspections
Total health inspections
4
Delaware average 4.4
Last Health inspection on May 2025
Total health citations
21
Delaware average 38.9
Citations per inspection
5.25
Delaware average 8.72
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 21 citations resulted from standard inspections; and 3 of 21 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Delaware averageDelaware average: 0.9
Serious Health citations
0
0
100% better than Delaware averageDelaware average: 1.2
0 critical citations
0 serious citations
20 moderate citations
1 minor citation
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 20, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 20, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
May 20, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
May 20, 2025
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
May 20, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
May 20, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 13, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 13, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Dover The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Filter by care type
| The Center at Eden Hill |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Dover | 80 | 89.3% | +11% | 4.54 | +4% | -2% | 0 | 21 | 5.3 | 0 | 73 | - | 48 | - | $24.0M | $5.8M | 24% | 85057 | ||||
| Cadia Healthcare Capitol Healthcare |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Dover (Zurkow Development) | 120 | 88.9% | +10% | 4.24 | -28% | -9% | 1 | 36 | 9.0 | 1 | 105 | - | 32 | Schafer, Eric | $22.2M | $5.8M | 26.2% | 85048 |
Financial Assistance for
Nursing Home in Delaware
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Places of interest near The Center at Eden Hill
0.8 mile from city center
— 0.14 miles to nearest hospital (Eden Hill Medical Center)
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
151
Employees
130
Contractors
21
Staff to resident ratio
0:0
100% worse than Delaware averageDelaware average ratio: 1.61:1
Avg staff/day
63
Average shift
7.9 hours
0% compared with Delaware averageDelaware average: 7.6 hours
Total staff hours (quarter)
45,054
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
20
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
29
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
59
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
4.1%
1,865 contractor hours this quarter
Licensed Practical Nurse: 10
Registered Nurse: 6
Certified Nursing Assistant: 5
Staff by category
| Certified Nursing Assistant | 54 | 5 | 59 | 18,852 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 19 | 10 | 29 | 7,205 | 91 | 100% | 9.7 |
| Registered Nurse | 14 | 6 | 20 | 7,112 | 91 | 100% | 9.5 |
| Respiratory Therapy Technician | 9 | 0 | 9 | 2,234 | 88 | 97% | 7.1 |
| Physical Therapy Assistant | 8 | 0 | 8 | 2,198 | 80 | 88% | 6.5 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,515 | 65 | 71% | 8 |
| Speech Language Pathologist | 7 | 0 | 7 | 1,361 | 88 | 97% | 6.8 |
| Physical Therapy Aide | 5 | 0 | 5 | 1,189 | 91 | 100% | 6.8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 810 | 76 | 84% | 6.1 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Occupational Therapy Aide | 2 | 0 | 2 | 512 | 65 | 71% | 7.7 |
| Dental Services Staff | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 98 | 35 | 38% | 2.8 |
59 Certified Nursing Assistant
% of Days
100%
29 Licensed Practical Nurse
% of Days
100%
20 Registered Nurse
% of Days
100%
9 Respiratory Therapy Technician
% of Days
97%
8 Physical Therapy Assistant
% of Days
88%
4 Clinical Nurse Specialist
% of Days
71%
7 Speech Language Pathologist
% of Days
97%
5 Physical Therapy Aide
% of Days
100%
3 Other Dietary Services Staff
% of Days
84%
1 Administrator
% of Days
71%
1 RN Director of Nursing
% of Days
70%
2 Occupational Therapy Aide
% of Days
71%
1 Dental Services Staff
% of Days
69%
1 Nurse Practitioner
% of Days
59%
1 Qualified Social Worker
% of Days
38%
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.3%
12% better than Delaware averageDelaware average: 82.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Delaware averageDelaware average: 0.9%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.7%
12% better than Delaware averageDelaware average: 83.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Center at Eden Hill based on CMS SNF Cost Reports.
Occupancy Rate
89.3%
↑ 30.4pp vs 2022
Net Income
$3.5M
↑ ~$3.6M vs 2022
Total Payroll
$8.4M
↑ ~$1.7M vs 2022
Profit Margin
14.5%
↑ 15.5pp vs 2022
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