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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Located in Dover, Delaware, The Center at Eden Hill is a nursing home community that boasts a high level of care in a beautiful, hotel-like atmosphere. They are licensed as a skilled nursing facility by the state of Delaware, which means they can provide care to patients who have had their acute or surgical illness treated at the hospital and are now ready to begin the process of achieving wellness before returning home.
They assist patients in gaining strength and functionality. A well-rounded, individualized program is supplemented by skilled nursing care, family involvement, psychological care, and discharge planning, which encourage each patient’s transition to their highest functional level.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 15th out of 35 homes in Delaware.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 21m per day | ▲ 31% State avg: 1h 2m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 11m per day | ▲ 16% State avg: 1h 1m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 41m per day | ▲ 9% State avg: 2h 28m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 34m per day | ▲ 13% State avg: 4h 2m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 20m per day | ▲ 122% State avg: 9m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 45m per day | ▲ 5% State avg: 43m per day · National avg: 29m per day |
Most residents typically stay for a few weeks or months before returning home or moving on.
67% of new residents, usually for short-term rehab.
7% of new residents, often for short stays.
27% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #19 / 30Payroll — state benchmarkedThis home is ranked 19th out of 30 homes in Delaware.Shows total annual staff payroll benchmarked to the Delaware average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the Delaware average: 80.7%The Center at Eden Hill is administrated by Brian J. Zaragoza.
Key information about the people who lead and staff this community.
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | DE Average | vs. DE Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 58 | 64 | This facility has 9% fewer total deficiencies than a typical Delaware nursing home (58 vs. DE avg 64).↓ 9% better |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 9.7 | 10.7 | This facility has 9% fewer deficiencies per year than a typical Delaware nursing home (9.7 vs. DE avg 10.7).↓ 9% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on May 20, 2025, identified multiple deficiencies related to resident rights, abuse reporting, care planning, medication management, infection control, and quality of care. Earlier inspections showed a pattern of issues including incomplete care plans, medication monitoring, personnel recordkeeping, and emergency preparedness, with some deficiencies recurring over time. Complaint investigations included a substantiated case involving failure to report abuse allegations timely and protect residents from neglect. Enforcement actions such as fines or license suspensions were not listed in the available reports. The inspection history indicates ongoing challenges with regulatory compliance, with no clear improvement trend evident.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsDelaware average 4.4
Last Health inspection on May 2025
Delaware average 38.9
Delaware average 8.72
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 21 citations resulted from standard inspections; and 3 of 21 resulted from complaint investigations.
100% better than Delaware averageDelaware average: 0.9
0
100% better than Delaware averageDelaware average: 1.2
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 20, 2025
Corrected
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
May 20, 2025
Corrected
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
May 20, 2025
Corrected
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 13, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
The Center at Eden Hill is located in Dover, Delaware.
Here are the financial assistance programs available to residents in Delaware.
0.8 mile from city center
— 0.14 miles to nearest hospital (Eden Hill Medical Center)
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
100% worse than Delaware averageDelaware average ratio: 1.61:1
0% compared with Delaware averageDelaware average: 7.6 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Total hours from contractors
1,865 contractor hours this quarter
| Certified Nursing Assistant | 54 | 5 | 59 | 18,852 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 19 | 10 | 29 | 7,205 | 91 | 100% | 9.7 |
| Registered Nurse | 14 | 6 | 20 | 7,112 | 91 | 100% | 9.5 |
| Respiratory Therapy Technician | 9 | 0 | 9 | 2,234 | 88 | 97% | 7.1 |
| Physical Therapy Assistant | 8 | 0 | 8 | 2,198 | 80 | 88% | 6.5 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,515 | 65 | 71% | 8 |
| Speech Language Pathologist | 7 | 0 | 7 | 1,361 | 88 | 97% | 6.8 |
| Physical Therapy Aide | 5 | 0 | 5 | 1,189 | 91 | 100% | 6.8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 810 | 76 | 84% | 6.1 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Occupational Therapy Aide | 2 | 0 | 2 | 512 | 65 | 71% | 7.7 |
| Dental Services Staff | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 98 | 35 | 38% | 2.8 |
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.3%
12% better than Delaware averageDelaware average: 82.1%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Delaware averageDelaware average: 0.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.7%
12% better than Delaware averageDelaware average: 83.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
20.3%
6% better than Delaware averageDelaware average: 21.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.2%
36% better than Delaware averageDelaware average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
1.2%
52% worse than Delaware averageDelaware average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
69.2%
29% better than Delaware averageDelaware average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
66.1%
31% better than Delaware averageDelaware average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
| The Center at Eden Hill |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Dover | 80 | 89.3% | +11% | 4.54 | +4% | -2% | 0 | 21 | 5.3 | - | 73 | - | 48 | - | $25.4M | $5.8M | 22.7% | 85057 | ||||
| Complete Care at Silver Lake |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Dover | 120 | 93.8% | +16% | 4.26 | +1% | -9% | 2 | 30 | 10.0 | 2 | 114 | A+ | 7 | - | $17.8M | $5.1M | 28.5% | 85027 | ||||
| Cadia Healthcare Capitol Healthcare |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Dover (Zurkow Development) | 120 | 88.9% | +10% | 4.24 | -28% | -9% | 1 | 36 | 9.0 | 1 | 105 | - | 32 | Eric Schafer | $22.3M | $5.8M | 26.1% | 85048 | ||||
| Courtland Manor |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Dover | 77 | 81.7% | +1% | 4.60 | -61% | -1% | 2 | 38 | 7.6 | 1 | 71 | - | 54 | Daniel Schurman | - | - | - | 85019 |
Historical financial and operational data for The Center at Eden Hill based on CMS SNF Cost Reports.
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Bessann Murugi Muuo-Wambua is the Director of Nursing at The Center at Eden Hill.
The Center at Eden Hill has a walk score of 48. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to DE state health department records, The Center at Eden Hill's license number is 2880.
According to DE state health department records, The Center at Eden Hill's license expires on June 2, 2026.
The Center at Eden Hill's occupancy is 90%.
Brian J. Zaragoza is the administrator of The Center at Eden Hill.
The Center at Eden Hill has 80 beds.
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