Deficiencies per Year
8
6
4
2
0
Unclassified
Census Over Time
Census
Capacity
Inspection Report
Complaint Investigation
Census: 54
Capacity: 90
Deficiencies: 0
Jul 1, 2025
Visit Reason
The inspection was conducted as a complaint investigation at THE HAVEN AT NORTH HILLS facility on 07/01/2025.
Findings
No regulatory citations or deficiencies were identified as a result of this inspection.
Complaint Details
The inspection was triggered by a complaint, but no deficiencies or citations were found, indicating no substantiated issues.
Report Facts
License Capacity: 90
Residents Served: 54
Secured Dementia Care Unit Capacity: 24
Secured Dementia Care Unit Residents Served: 15
Current Hospice Residents: 7
Residents Age 60 or Older: 54
Residents with Mobility Need: 19
Residents with Physical Disability: 1
Inspection Report
Complaint Investigation
Census: 60
Capacity: 90
Deficiencies: 2
Jan 14, 2025
Visit Reason
The inspection was conducted as a complaint investigation to review compliance and verify the submitted plan of correction.
Findings
Two deficiencies were identified: failure to follow prescriber's medication orders resulting in delayed medication administration, and absence of posted directions for keypad operation at the secured dementia care unit exit. Both deficiencies had corrective plans implemented by 02/19/2025.
Complaint Details
The visit was triggered by a complaint, and the submitted plan of correction was reviewed and determined to be fully implemented.
Deficiencies (2)
| Description |
|---|
| Failure to follow prescriber's orders for medication administration timing. |
| No directions posted for keypad operation at secured dementia care unit exit. |
Report Facts
License Capacity: 90
Residents Served: 60
Secured Dementia Care Unit Capacity: 24
Secured Dementia Care Unit Residents Served: 15
Hospice Current Residents: 9
Residents Age 60 or Older: 60
Residents with Mobility Need: 21
Inspection Report
Complaint Investigation
Census: 60
Capacity: 90
Deficiencies: 0
Mar 18, 2024
Visit Reason
The inspection was conducted as a complaint investigation during an unannounced partial licensing inspection of the facility.
Findings
No regulatory citations or deficiencies were identified as a result of this inspection.
Complaint Details
The inspection was complaint-related; however, no deficiencies were found and no follow-up was required.
Report Facts
License Capacity: 90
Residents Served: 60
Secured Dementia Care Unit Capacity: 24
Secured Dementia Care Unit Residents Served: 16
Hospice Current Residents: 8
Residents 60 Years or Older: 60
Residents with Mobility Need: 20
Total Daily Staff: 80
Waking Staff: 60
Inspection Report
Complaint Investigation
Census: 60
Capacity: 90
Deficiencies: 0
May 10, 2023
Visit Reason
The inspection was conducted as a complaint investigation during an unannounced partial inspection of the facility.
Findings
No regulatory citations or deficiencies were identified as a result of this inspection.
Complaint Details
The inspection was complaint-related as explicitly stated under Inspection Information with Reason: Complaint.
Report Facts
License Capacity: 90
Residents Served: 60
Secured Dementia Care Unit Capacity: 24
Secured Dementia Care Unit Residents Served: 14
Current Hospice Residents: 8
Residents Age 60 or Older: 60
Residents with Mobility Need: 16
Inspection Report
Plan of Correction
Deficiencies: 0
Oct 19, 2022
Visit Reason
The document is a follow-up review conducted by the Pennsylvania Department of Human Services, Bureau of Human Service Licensing, to determine if the submitted plan of correction for the facility was fully implemented.
Findings
The review determined that the submitted plan of correction is fully implemented and that continued compliance must be maintained.
Report Facts
Review dates: Review conducted on 10/19/2022, 10/20/2022, and 10/21/2022
Inspection Report
Complaint Investigation
Census: 50
Capacity: 90
Deficiencies: 1
Mar 9, 2022
Visit Reason
The inspection visit on 03/09/2022 was conducted as a complaint investigation following an unannounced partial inspection.
Findings
The inspection found a violation related to resident record entries where corrective fluid tape was used to alter medical documentation. The submitted plan of correction was accepted and fully implemented by 03/18/2022.
Complaint Details
The visit was complaint-related and the plan of correction was accepted and fully implemented. No substantiation status was explicitly stated.
Deficiencies (1)
| Description |
|---|
| Resident #1’s medical evaluation had corrective fluid tape used to change the medical diagnoses section and the self-administration instructions in the medication addendum section. |
Report Facts
License Capacity: 90
Residents Served: 50
Secured Dementia Care Unit Capacity: 24
Secured Dementia Care Unit Residents Served: 11
Hospice Residents: 4
Residents 60 Years or Older: 50
Residents with Mobility Need: 12
Total Daily Staff: 62
Waking Staff: 47
Notice
Capacity: 90
Deficiencies: 0
Sep 14, 2021
Visit Reason
The document serves as a renewal notification and issuance of a regular license for The Haven at North Hills Personal Care Home, confirming receipt of the renewal application and advising of the requirement for an annual onsite inspection within the next twelve months.
Findings
No inspection findings are reported in this document; it is a licensing and renewal notification letter along with a certificate of compliance.
Report Facts
Maximum capacity: 90
Secure Dementia Care Unit capacity: 24
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Jamie L. Buchenauer | Deputy Secretary, Office of Long-term Living | Signed the renewal notification letter. |
Inspection Report
Renewal
Census: 49
Capacity: 90
Deficiencies: 7
Jul 12, 2021
Visit Reason
The inspection was conducted as a renewal inspection of THE HAVEN AT NORTH HILLS facility on 07/12/2021 and 07/13/2021 to assess compliance with licensing requirements.
Findings
The submitted plan of correction was determined to be fully implemented. Several deficiencies were identified including missing fee schedule attachments in resident contracts, lack of bed hold charges in contracts, absence of resident rights poster during painting, unlocked poisonous materials accessible to residents, inoperable bedside lamp, medication storage and availability issues, and incomplete hospice contact information in support plans. All deficiencies had corrective actions with completion dates and documentation submitted.
Deficiencies (7)
| Description |
|---|
| Resident-home contract for resident #1 did not include the fee schedule of actual amounts charged for available services; addendum M was missing. |
| Resident-home contract for resident #1 did not include charges for holding a bed during an absence. |
| The Department's resident rights poster was not posted in a conspicuous and public place in the home on 7/12/21. |
| A tube of Remedy Phytoplex Protectant 2 Guard was unlocked, unattended and accessible to residents in resident #3's bathroom; not all residents assessed capable of safely using poisons. |
| Resident #3's bedside lamp was inoperable with no other source of lighting that could be turned on/off from bedside. |
| Resident #1's prescribed medication Nystatin-100,000 UN/GM powder was not available in the home for administration on 7/13/21. |
| Resident #1's support plan did not include the hospice company or contact information despite receiving hospice services. |
Report Facts
License Capacity: 90
Residents Served: 49
Secured Dementia Care Unit Capacity: 24
Secured Dementia Care Unit Residents Served: 13
Hospice Current Residents: 9
Total Daily Staff: 63
Waking Staff: 47
Residents with Mobility Need: 14
Inspection Report
Complaint Investigation
Census: 43
Capacity: 90
Deficiencies: 1
Feb 16, 2021
Visit Reason
The inspection was conducted as a complaint investigation to review compliance related to a submitted plan of correction.
Findings
The submitted plan of correction was found to be fully implemented, with records made available to a resident's designated person after a delay. Continued compliance must be maintained.
Complaint Details
The visit was complaint-related, focusing on the availability of resident records. The complaint was substantiated as records were delayed in being provided to the designated person.
Deficiencies (1)
| Description |
|---|
| Resident #1's designated person requested access to the resident's record in writing on or around 12/15/20 and by telephone on 12/31/20, but records were not provided until 2/16/21. |
Report Facts
Residents Served: 43
License Capacity: 90
Capacity of Secured Dementia Care Unit: 24
Residents Served in Secured Dementia Care Unit: 11
Current Hospice Residents: 7
Residents Age 60 or Older: 43
Residents with Mobility Need: 12
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