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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
If you’re seeking a memory care community with a solid reputation in offering seniors high-quality care and services that are affordable, The Haven at North Hills Seniors Residence is the ideal one for you. It’s a nurturing environment that empower and enhance the quality of life for residents by offering tailored care to each unique individual. The Haven approaches senior living in a modern way that embraces and enriches its residents’ overall wellness.
A lot of its amenities are centered on attentive support and personal hygiene of its seniors such as assistance with bathing, grooming, oral care; as well as medication management, housekeeping, and assistance with daily routine. They offer the HOPE BLOOMS™ Life Enrichment Program that is a holistic memory care program that provides stimulating and engaging activities.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 61st out of 203 homes in Pennsylvania for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 41m per day | ▼ 13% State avg: 47m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 4m per day | ▲ 18% State avg: 54m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 22m per day | ▲ 8% State avg: 2h 12m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 53m per day | ▲ 10% State avg: 3h 32m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 9m per day | ▲ 51% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 31m per day | ▼ 5% State avg: 33m per day · National avg: 29m per day |
Lower than the Pennsylvania average: 78.7%The Haven at North Hills Senior Residence is legally operated by The Haven At North Hills Llc.
Key information about the people who lead and staff this community.
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Pennsylvania state average. The score below shows how many points this facility sits above or below the typical Pennsylvania nursing home score (the benchmark); higher is better.
13 points above the Pennsylvania average for nursing homes (83/100)
Rank #38 / 460 in Pennsylvania Inspection Score — State benchmarked This home is ranked 38th out of 460 homes in Pennsylvania. Shows this facility's inspection score compared to the Pennsylvania average among 460 comparable communities in the ranking pool. Inspection score: 96 out of 100. Letter grade A. 13 points above the Pennsylvania average for nursing homes (83/100)
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 11 | 63 | This facility has 83% fewer total citations than a typical Pennsylvania nursing home (11 vs. PA avg 63).↓ 83% better Rank #55 / 482 Total citations — State benchmarked This home is ranked 55th out of 482 homes in Pennsylvania. Shows this facility's total citations compared to the Pennsylvania average among 482 comparable communities in the ranking pool. |
|
Citations per year
Average citations per year since 2021.
| 2.2 | 12.6 | This facility has 83% fewer citations per year than a typical Pennsylvania nursing home (2.2 vs. PA avg 12.6).↓ 83% better |
|
Citations per inspection
Average citations per inspection.
| 1.2 | 5.7 | This facility has 79% fewer citations per inspection than a typical Pennsylvania nursing home (1.2 vs. PA avg 5.7).↓ 79% better Rank #31 / 482 Citations per inspection — State benchmarked This home is ranked 31st out of 482 homes in Pennsylvania. Shows this facility's citations per inspection compared to the Pennsylvania average among 482 comparable communities in the ranking pool. |
Inspections
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 9 | 11 | This facility has 18% fewer total inspections than a typical Pennsylvania nursing home (9 vs. PA avg 11).↓ 18% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 4 | 8 | This facility has 50% fewer inspections with citations than a typical Pennsylvania nursing home (4 vs. PA avg 8).↓ 50% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 44% | 73% | This facility has 29 percentage points lower inspection citation rate than a typical Pennsylvania nursing home (44% vs. PA avg 73%).↓ 29% better Rank #62 / 482 Inspection citation rate — State benchmarked This home is ranked 62nd out of 482 homes in Pennsylvania. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 482 comparable communities in the ranking pool. |
Complaints & Investigations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 4 | This facility has 50% fewer total complaints than a typical Pennsylvania nursing home (2 vs. PA avg 4).↓ 50% better Rank #186 / 482 Total complaints — State benchmarked This home is ranked 186th out of 482 homes in Pennsylvania. Shows this facility's complaint inspections compared to the Pennsylvania average among 482 comparable communities in the ranking pool. |
|
Complaints per year
Average complaints per year since 2021.
| 0.4 | 0.8 | This facility has 50% fewer complaints per year than a typical Pennsylvania nursing home (0.4 vs. PA avg 0.8).↓ 50% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Pennsylvania average 6.7
Last Health inspection on Jul 2025
Pennsylvania average 31.3
Pennsylvania average 4.4
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
29 of 33 citations resulted from standard inspections; and 4 of 33 resulted from complaint investigations.
100% better than Pennsylvania averagePennsylvania average: 0.3
100% better than Pennsylvania averagePennsylvania average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
101% more staff per resident than Pennsylvania average
0% compared with Pennsylvania average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
18 total: 7 full-time employees and 11 contractors.
18
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursAssists with medical care and medications.
22 total: 13 full-time employees and 9 contractors.
22
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursHelps with daily care and mobility.
110 total: 32 full-time employees and 78 contractors.
110
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,941 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 32 | 78 | 110 | 10,632 | 92 | 100% | 7.5 |
| Licensed Practical Nurse | 13 | 9 | 22 | 4,554 | 92 | 100% | 9 |
| Registered Nurse | 7 | 11 | 18 | 2,369 | 92 | 100% | 9.3 |
| Physical Therapy Assistant | 3 | 0 | 3 | 1,032 | 78 | 85% | 7.4 |
| Speech Language Pathologist | 3 | 0 | 3 | 733 | 78 | 85% | 6.1 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 670 | 80 | 87% | 5.9 |
| Physical Therapy Aide | 2 | 0 | 2 | 648 | 70 | 76% | 7.3 |
| Other Dietary Services Staff | 1 | 0 | 1 | 467 | 64 | 70% | 7.3 |
| Nurse Practitioner | 1 | 0 | 1 | 454 | 60 | 65% | 7.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 452 | 61 | 66% | 7.4 |
| Administrator | 1 | 0 | 1 | 442 | 62 | 67% | 7.1 |
| Qualified Social Worker | 3 | 0 | 3 | 415 | 68 | 74% | 6.1 |
| RN Director of Nursing | 1 | 0 | 1 | 229 | 31 | 34% | 7.4 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 216 | 36 | 39% | 6 |
| Dietitian | 1 | 0 | 1 | 100 | 13 | 14% | 7.7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.0
9% worse than Pennsylvania averagePennsylvania average: 11.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.1
8% worse than Pennsylvania averagePennsylvania average: 22.2
Percent of long-stay residents whose need for help with daily activities has increased
14.7%
22% better than Pennsylvania averagePennsylvania average: 19.0%
Percent of long-stay residents whose ability to move independently worsened
19.8%
6% better than Pennsylvania averagePennsylvania average: 21.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
37.7%
41% worse than Pennsylvania averagePennsylvania average: 26.7%
Percent of long-stay residents experiencing one or more falls with major injury
8.2%
158% worse than Pennsylvania averagePennsylvania average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
7.7%
39% worse than Pennsylvania averagePennsylvania average: 5.5%
Percent of long-stay residents with a urinary tract infection
0.7%
63% better than Pennsylvania averagePennsylvania average: 1.8%
Percent of long-stay residents who lose too much weight
9.4%
42% worse than Pennsylvania averagePennsylvania average: 6.6%
Percent of long-stay residents who have depressive symptoms
0.7%
87% better than Pennsylvania averagePennsylvania average: 5.5%
Percent of long-stay residents who received an antipsychotic medication
12.7%
26% better than Pennsylvania averagePennsylvania average: 17.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
11% better than Pennsylvania averagePennsylvania average: 86.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
5% better than Pennsylvania averagePennsylvania average: 93.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.6%
27% better than Pennsylvania averagePennsylvania average: 68.8%
Percent of short-stay residents who newly received an antipsychotic medication
3.4%
119% worse than Pennsylvania averagePennsylvania average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.9%
37% better than Pennsylvania averagePennsylvania average: 68.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
22% of new residents, usually for short-term rehab.
36% of new residents, often for short stays.
42% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
47Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Haven at North Hills Senior Residence based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #200 / 205Payroll — State benchmarkedThis home is ranked 200th out of 205 homes in Pennsylvania. Shows total annual staff payroll benchmarked to the Pennsylvania average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Minimum Age: 55
Most residents stay for extended periods and receive ongoing daily care.
6.4 miles from city center
Estimated distance in miles from Pittsburgh's city center to The Haven at North Hills Senior Residence's address, calculated via Google Maps.
— 4.54 miles to nearest hospital (UPMC Children's Hospital of Pittsburgh)
Add your location
The Haven at North Hills Senior Residence is located in Pittsburgh, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
The Haven at North Hills Senior Residence is in the Ivory Avenue neighborhood of Pittsburgh.
The legal owner and operator of The Haven at North Hills Senior Residence is The Haven At North Hills Llc.
The Haven at North Hills Senior Residence has a walk score of 34. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to PA state health department records, The Haven at North Hills Senior Residence's license number is 449380.
According to PA state health department records, The Haven at North Hills Senior Residence's license expires on November 1, 2026.
The Haven at North Hills Senior Residence's occupancy is 60%.
The Haven at North Hills Senior Residence has 90 beds.
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