Inspection Reports for
The Ivy at Wellington
24903 Moulton Pkwy, Laguna Woods, CA 92653, Laguna Woods, CA, 92653
Back to Facility ProfileDeficiencies (last 4 years)
Deficiencies (over 4 years)
2 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
50% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
78% occupied
Based on a March 2026 inspection.
This facility has shown a decline in demand based on occupancy rates.
Occupancy over time
Inspection Report
Complaint Investigation
Capacity: 160
Deficiencies: 0
Date: Mar 24, 2026
Visit Reason
The inspection visit was conducted as an unannounced complaint investigation following a complaint received on 11/20/2023 alleging that the facility failed to meet a resident's needs.
Complaint Details
The complaint alleged that the facility failed to meet the needs of Resident #1. The complaint was investigated and found to be unfounded, meaning the allegation was false or without reasonable basis.
Findings
The investigation found that the resident in question resided in the Independent Living portion of the facility, which is not under the Department's licensing requirements. Therefore, the allegation that the facility failed to meet the resident's needs was deemed unfounded and dismissed.
Report Facts
Capacity: 160
Census: 220
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jessica Cho | Licensing Program Analyst | Conducted the complaint investigation visit |
| Melanie Sigar | Assistant Executive Director | Met with Licensing Program Analyst during the investigation and exit interview |
Inspection Report
Complaint Investigation
Census: 124
Capacity: 160
Deficiencies: 2
Date: Mar 10, 2026
Visit Reason
The inspection was an unannounced visit to investigate complaints received on 2026-01-08 regarding unsafe transportation of residents and alleged staff neglect resulting in resident injury.
Complaint Details
The complaint investigation was substantiated for allegations that staff did not provide safe transportation and resident sustained injury due to staff neglect. The allegation that staff did not seek medical attention in a timely manner was unfounded.
Findings
The investigation substantiated that staff failed to provide safe transportation, resulting in a resident being hit on the head by unsecured walkers in the facility van. Another complaint about delayed medical attention was found to be unfounded as the resident initially refused hospital evaluation but later sought care.
Deficiencies (2)
Basic services requirement not met as staff neglected resident care resulting in injury.
Facility van did not have walkers safely secured, causing injury to resident.
Report Facts
Capacity: 160
Census: 124
Deficiencies cited: 2
Plan of Correction Due Date: Mar 17, 2026
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Gerry Vadnais | Executive Director | Met during investigation and named in findings |
| Ruth Martinez | Licensing Program Analyst | Conducted the complaint investigation |
| Armando J Lucero | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 126
Capacity: 305
Deficiencies: 0
Date: Nov 17, 2025
Visit Reason
The visit was an unannounced investigation of a complaint alleging that staff did not allow a resident's medication to be delivered.
Complaint Details
The complaint alleged that staff did not allow a resident's medication to be delivered. The complaint was found to be unfounded as the resident lives in an area not covered by the facility's licensure.
Findings
The investigation found that the resident in question resides in the independent living side of the facility, which is not covered under the facility's licensure. Therefore, the complaint was determined to be unfounded and dismissed.
Report Facts
Capacity: 305
Census: 126
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ruth Martinez | Licensing Program Analyst | Conducted the complaint investigation |
| Gerry Vadnais | Executive Director | Facility representative met during the investigation |
Inspection Report
Complaint Investigation
Census: 126
Capacity: 305
Deficiencies: 0
Date: Nov 17, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit conducted to conclude an investigation into an allegation that the facility did not ensure a resident was accorded reasonable accommodations, specifically regarding painting of the resident's sunroom.
Complaint Details
The complaint alleged the facility did not ensure a resident was accorded reasonable accommodations related to painting the resident's sunroom. The allegation was unsubstantiated due to lack of preponderance of evidence.
Findings
The investigation found that the sunroom had not been painted due to concerns from the resident's responsible party about paint toxins. The facility provided a VOC levels report which satisfied the responsible party. There was insufficient evidence to prove or refute the allegation; therefore, the complaint was deemed unsubstantiated.
Report Facts
Capacity: 305
Census: 126
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ruth Martinez | Licensing Evaluator | Conducted the complaint investigation visit |
| Gerry Vadnais | Executive Director | Facility representative met during the investigation |
Inspection Report
Complaint Investigation
Census: 123
Capacity: 305
Deficiencies: 0
Date: Nov 14, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit conducted in response to complaints received on January 29, 2024, alleging that the facility did not safeguard medications, staff were not trained in medication administration, allowed unskilled staff to perform injections, and falsified documents.
Complaint Details
The complaint investigation addressed multiple allegations: 1) Facility did not safeguard medications, 2) Facility staff are not trained in medication administration, 3) Facility allowing unskilled staff to perform injections, and 4) Facility staff falsifies documents. The medication-related allegations were deemed unfounded, meaning false or without reasonable basis. The injection and falsification allegations were deemed unsubstantiated due to insufficient evidence.
Findings
The investigation found that the allegations regarding medication safeguarding and staff training were unfounded, as medications were properly secured and staff were adequately trained. The allegation of unskilled staff performing injections was unsubstantiated, with no evidence staff performed injections. The allegation of staff falsifying documents was also unsubstantiated due to conflicting information and lack of evidence. No citations were issued during this visit.
Report Facts
Capacity: 305
Census: 123
Medication Technician Training Hours: 24
Hands-on Shadowing Training Hours: 16
Instruction/Online Training Hours: 8
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alvaro Ramirez Jr. | Licensing Program Analyst | Conducted the complaint investigation and unannounced visit |
| Gerry Vadnais | Senior Executive Director | Met with Licensing Program Analyst during the investigation and provided information |
| Kathleen Olson | Administrator | Facility administrator named in the report |
Inspection Report
Complaint Investigation
Census: 120
Capacity: 305
Deficiencies: 0
Date: Oct 21, 2025
Visit Reason
An unannounced visit was conducted to investigate a complaint alleging that the facility did not safeguard a resident's personal items.
Complaint Details
The complaint alleged that the facility did not safeguard a resident's personal items. The allegation was unsubstantiated due to lack of preponderance of evidence.
Findings
The investigation found that the locker assigned to the resident did not have a lock and contained items not belonging to the resident. However, the resident had not accessed the locker for four years and did not provide an inventory of items. Due to insufficient evidence, the allegation was deemed unsubstantiated.
Report Facts
Capacity: 305
Census: 120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ruth Martinez | Licensing Program Analyst | Conducted the complaint investigation visit |
| Gerry Vadnais | Executive Director | Facility representative met during investigation |
Inspection Report
Complaint Investigation
Census: 124
Capacity: 305
Deficiencies: 0
Date: Aug 21, 2025
Visit Reason
This unannounced inspection was conducted to investigate complaints alleging lack of supervision resulting in resident on resident sexual abuse and that the facility was allowing a resident to violate the gun policy.
Complaint Details
The complaint investigation addressed two allegations: 1) lack of supervision resulting in resident on resident sexual abuse, and 2) the facility allowing a resident to violate the gun policy. The investigation included interviews, record reviews, and inspections. The allegations were found to be unfounded.
Findings
The investigation found the allegations to be unfounded. There was no evidence that the facility failed to provide proper care and supervision regarding the sexual abuse allegation, and the facility enforced its gun policy promptly upon discovering a resident had guns and ammunition.
Report Facts
Capacity: 305
Census: 124
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jessica Cho | Licensing Program Analyst | Conducted the complaint investigation |
| Gerry Vadnais | Senior Executive Director | Facility administrator interviewed during investigation |
Inspection Report
Complaint Investigation
Census: 124
Capacity: 305
Deficiencies: 0
Date: Aug 21, 2025
Visit Reason
This unannounced inspection was conducted to investigate complaints alleging lack of supervision resulting in resident on resident sexual abuse and that the facility was allowing a resident to violate the gun policy.
Complaint Details
The complaint investigation was triggered by allegations that lack of supervision resulted in resident on resident sexual abuse and that the facility allowed a resident to violate the gun policy. The investigation included interviews, record reviews, and inspections. The allegations were found to be unfounded.
Findings
The investigation found no corroborating evidence to support the allegations. The facility staff and administration had no reason to suspect abuse, and the facility enforced its gun policy once aware of the violation. The allegations were determined to be unfounded.
Report Facts
Facility capacity: 305
Census: 124
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jessica Cho | Licensing Program Analyst | Conducted the complaint investigation and inspection |
| Gerry Vadnais | Senior Executive Director | Facility representative met during inspection and exit interview |
| Lourdes Montoya | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 125
Capacity: 305
Deficiencies: 0
Date: Jul 24, 2025
Visit Reason
The visit was an unannounced complaint investigation conducted in response to allegations that staff tampered with residents' personal belongings, did not follow the monthly menu, and served poor quality food.
Complaint Details
The complaint was unsubstantiated after investigation. Allegations included staff tampering with resident belongings, not following the monthly menu, and serving poor quality food. Interviews and observations did not support these claims.
Findings
The investigation included interviews, facility tours, and document reviews. The allegations were found to be unsubstantiated due to lack of sufficient evidence to prove or refute the claims. Residents and staff interviews indicated no issues with food quality or menu adherence, and the physical plant tour confirmed the condition of the alleged tampered item.
Report Facts
Capacity: 305
Census: 125
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Gerry Vadnais | Executive Director | Spoke with Licensing Program Analyst during investigation |
| Ruth Martinez | Licensing Program Analyst | Conducted the complaint investigation |
| Armando J Lucero | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 125
Capacity: 305
Deficiencies: 0
Date: Jul 24, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 2025-06-03 regarding staff tampering with resident's personal belongings, not following the monthly menu, and serving poor quality food.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included staff tampering with resident belongings, failure to follow the monthly menu, and serving poor quality food. Interviews with staff and residents, as well as observations, did not support these allegations.
Findings
The investigation included interviews, facility file and menu reviews, and physical plant tours. The allegations were found to be unsubstantiated due to lack of preponderance of evidence to prove or refute the claims. Residents and staff interviews indicated no consistent issues with food quality or menu adherence, and no evidence of tampering with personal belongings was confirmed.
Report Facts
Capacity: 305
Census: 125
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Gerry Vadnais | Executive Director | Met with during the investigation and named in findings |
| Ruth Martinez | Licensing Program Analyst | Conducted the complaint investigation |
| Armando J Lucero | Licensing Program Manager | Oversaw the complaint investigation report |
Inspection Report
Annual Inspection
Census: 91
Capacity: 305
Deficiencies: 0
Date: Jun 18, 2025
Visit Reason
The visit was an unannounced annual required inspection conducted by Licensing Program Analyst Ruth Martinez to evaluate compliance with licensing requirements.
Findings
The inspection found no deficiencies in the areas inspected. The facility was observed to be well maintained with proper safety measures, adequate staffing documentation, and appropriate resident care and environment.
Report Facts
Licensed capacity: 305
Current census: 91
Hospice residents: 7
Fire drill frequency: 4
Fire drill last conducted: May 19, 2025
Fire extinguisher service date: Mar 17, 2025
Sprinkler inspection date: Jun 17, 2025
Smoke detector inspection date: Jun 10, 2025
Pool fence height (ft): 6.08
Number of stairwells: 10
Number of evacuation chairs: 10
Resident files reviewed: 9
Staff files reviewed: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ruth Martinez | Licensing Program Analyst | Conducted the unannounced annual inspection |
| Melanie Sigar | Assistant Executive Director | Met with Licensing Program Analyst during inspection |
| Gerry Vadnais | Administrator/Director | Facility Administrator/Director named in report |
Inspection Report
Annual Inspection
Census: 91
Capacity: 305
Deficiencies: 0
Date: Jun 18, 2025
Visit Reason
This unannounced visit was conducted by Licensing Program Analyst Ruth Martinez to complete an annual required inspection of the facility.
Findings
The inspection found no deficiencies in the areas inspected. The facility was observed to be well maintained with adequate food supply, proper medication storage, safe physical environment including pool fencing and fire safety equipment, and complete resident and staff records.
Report Facts
Licensed capacity: 305
Current census: 91
Hospice residents: 7
Fire drill last conducted: May 19, 2025
Fire extinguisher service date: Mar 17, 2025
Sprinkler inspection date: Jun 17, 2025
Smoke detector inspection date: Jun 10, 2025
Pool fence height (feet): 6.08
Number of stairwells: 10
Number of evacuation chairs: 10
Resident files reviewed: 9
Staff files reviewed: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ruth Martinez | Licensing Program Analyst | Conducted the inspection and authored the report |
| Melanie Sigar | Assistant Executive Director | Met with Licensing Program Analyst during inspection |
| Gerry Vadnais | Administrator/Director | Facility Administrator named in report header |
| Armando J Lucero | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Complaint Investigation
Census: 127
Capacity: 305
Deficiencies: 0
Date: Apr 8, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations received on 2025-03-24 regarding staff discarding residents' meals and dispensing medication not prescribed.
Complaint Details
Complaint allegations included staff discarding residents' meals and dispensing medication not prescribed. The complaint was found to be unfounded and dismissed.
Findings
The investigation determined that the complaint was filed under the wrong facility license number and the allegations were unfounded, meaning they were false or without reasonable basis. The complaint was dismissed.
Report Facts
Capacity: 305
Census: 127
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ruth Martinez | Licensing Program Analyst | Conducted the complaint investigation |
| Gerry Vadnais | Executive Director | Facility representative met during investigation |
Inspection Report
Complaint Investigation
Census: 127
Capacity: 305
Deficiencies: 0
Date: Apr 8, 2025
Visit Reason
An unannounced complaint investigation was conducted regarding an allegation that the facility did not release resident records to the responsible party.
Complaint Details
The complaint alleged the facility did not release Resident 1's records to the responsible party. The allegation was found unsubstantiated due to lack of preponderance of evidence.
Findings
The investigation found conflicting information from staff interviews and record reviews, and was unable to determine if the facility failed to release resident records. Therefore, the allegation was unsubstantiated.
Report Facts
Capacity: 305
Census: 127
Estimated Days of Completion: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Claudia Gutierrez | Licensing Program Analyst | Conducted the complaint investigation |
| Gerry Vadnais | Executive Director | Facility administrator met during investigation |
Inspection Report
Complaint Investigation
Census: 127
Capacity: 305
Deficiencies: 0
Date: Apr 8, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations received on 2025-03-24 regarding staff discarding residents' meals and dispensing medication not prescribed.
Complaint Details
The complaint was investigated and found to be unfounded; the allegations were false or could not have happened.
Findings
The investigation determined that the complaint was filed under the wrong facility license number and found the allegations to be unfounded, meaning the allegations were false or without reasonable basis. The complaint was dismissed.
Report Facts
Capacity: 305
Census: 127
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ruth Martinez | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Gerry Vadnais | Executive Director | Met with Licensing Program Analyst during the investigation |
Inspection Report
Complaint Investigation
Census: 127
Capacity: 305
Deficiencies: 0
Date: Apr 8, 2025
Visit Reason
An unannounced complaint investigation was conducted regarding an allegation that the facility did not release resident records to the responsible party.
Complaint Details
The complaint alleged that the facility did not release Resident 1's records to the responsible party. Staff interviews indicated no knowledge of denial of records, and record review showed documentation was present. Due to conflicting information, the allegation was unsubstantiated.
Findings
The investigation found conflicting information from staff interviews and record reviews, and was unable to determine if the facility failed to release resident records. Therefore, the allegation was unsubstantiated.
Report Facts
Estimated Days of Completion: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Claudia Gutierrez | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Armando J Lucero | Licensing Program Manager | Oversaw the complaint investigation |
| Gerry Vadnais | Executive Director | Facility administrator met during the investigation |
Inspection Report
Census: 117
Capacity: 305
Deficiencies: 0
Date: Jan 16, 2025
Visit Reason
An unannounced visit was made by Licensing Program Analyst Andrea Mendivil to deliver an amended report due to technical difficulties in delivering findings earlier.
Findings
The amended report findings were discussed with facility staff including the Health Services Director and Executive Director. An exit interview was conducted and copies of the report and amended findings were provided.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Andrea Mendivil | Licensing Program Analyst | Made the unannounced visit and delivered the amended report findings. |
| Marites Meneses | Health Services Director | Discussed amended report findings with Licensing Program Analyst. |
| Gerry Vadnais | Executive Director | Discussed amended report findings with Licensing Program Analyst. |
Inspection Report
Census: 117
Capacity: 305
Deficiencies: 0
Date: Jan 16, 2025
Visit Reason
An unannounced visit was made by Licensing Program Analyst Andrea Mendivil to deliver an amended report due to technical difficulties in delivering findings earlier.
Findings
The amended report findings were discussed with facility staff including the Health Services Director and Executive Director, and an exit interview was conducted with facility staff.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Andrea Mendivil | Licensing Program Analyst | Made the unannounced visit and delivered the amended report findings. |
| Marites Meneses | Health Services Director | Discussed amended report findings with Licensing Program Analyst. |
| Gerry Vadnais | Executive Director | Discussed amended report findings with Licensing Program Analyst. |
Inspection Report
Complaint Investigation
Census: 117
Capacity: 305
Deficiencies: 1
Date: Jan 9, 2025
Visit Reason
An unannounced case management visit was conducted in conjunction with complaint control 22-AS-20250102131745 regarding allegations that a resident was administered unauthorized medications.
Complaint Details
Complaint investigation related to unauthorized medication administration to Resident 1 (R1). The complaint was substantiated by review of medical records and interviews.
Findings
The investigation found that the facility received a physician's order to taper off and discontinue a medication, but the medication was continued based on a previous physician's order until August 14, 2024. The issue was not reported to the Department as required.
Deficiencies (1)
Failure to report medication issue to the Department as required by Title 22, posing potential safety risks to persons in care.
Report Facts
Capacity: 305
Census: 117
Deficiencies cited: 1
Plan of Correction Due Date: Jan 15, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marites Meneses | Health Services Director | Interviewed regarding medication order and administration |
| Gerry Vadnais | Administrator/Director | Facility Administrator named in report header |
| Alisa Ortiz | Supervisor | Supervisor overseeing the inspection |
| Andrea Mendivil | Licensing Evaluator | Evaluator conducting the inspection |
Inspection Report
Complaint Investigation
Census: 117
Capacity: 305
Deficiencies: 2
Date: Jan 9, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2025-01-02 regarding allegations that the facility administered unauthorized medications and did not provide medications as prescribed.
Complaint Details
The complaint was substantiated. The allegations that the facility administered unauthorized medications and did not provide medications as prescribed were found valid based on records and interviews.
Findings
The investigation substantiated the allegations that the facility administered unauthorized medications to Resident 1 and failed to provide prescribed medications from 12/29/2023 to 02/09/2024. The facility also failed to meet reporting requirements related to these medication issues.
Deficiencies (2)
Facility provided Resident 1 with medication that was not authorized after being discontinued by current physician, posing immediate health and safety risks.
Facility failed to assist residents with self-administered medications as needed, evidenced by Resident 1 not receiving prescription medications from 12/29/2023 to 02/09/2024.
Report Facts
Capacity: 305
Census: 117
Plan of Correction Due Date: Jan 10, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Andrea Mendivil | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Gerry Vadnais | Executive Director | Facility administrator who granted entry and was involved in the investigation |
| Marites Meneses | Healthcare Director | Interviewed during investigation regarding medication administration |
| Alisa Ortiz | Licensing Program Manager | Oversaw licensing program and cited deficiencies |
Inspection Report
Complaint Investigation
Census: 117
Capacity: 305
Deficiencies: 1
Date: Jan 9, 2025
Visit Reason
An unannounced case management visit was conducted in conjunction with complaint control 22-AS-20250102131745 regarding allegations that a resident was administered unauthorized medications.
Complaint Details
Complaint investigation related to unauthorized medication administration to Resident 1 (R1). The issue was substantiated based on interviews and record reviews.
Findings
The investigation found that medication Oxybutynin was supposed to be tapered off and discontinued per the current physician's order received on 07/19/2023, but the medication continued to be administered until August 14, 2024, due to a failure to update the medication administration records and report the issue to the Department.
Deficiencies (1)
Failure to report medication issue to the Department, posing potential safety risks to persons in care.
Report Facts
Capacity: 305
Census: 117
Plan of Correction Due Date: Jan 15, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marites Meneses | Health Services Director | Interviewed regarding medication administration and order discrepancies |
Inspection Report
Complaint Investigation
Census: 116
Capacity: 305
Deficiencies: 0
Date: Dec 4, 2024
Visit Reason
This unannounced visit was conducted to investigate a complaint alleging that a resident sustained multiple unexplained bruises while in care.
Complaint Details
The complaint alleged that a resident sustained multiple unexplained bruises while in care. The allegation was unsubstantiated due to lack of evidence.
Findings
The investigation included interviews with staff and the resident, a tour of the resident's bedroom, and a review of records. The resident was being treated for edema and cardiovascular disease, which could explain bruising. No bruising was observed during the visit, and there was insufficient evidence to substantiate the allegation. The complaint was deemed unsubstantiated.
Report Facts
Capacity: 305
Census: 116
Estimated Days of Completion: 30
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ruth Martinez | Licensing Program Analyst | Conducted the complaint investigation |
| Gerry Vadnais | Administrator | Facility administrator met during the investigation |
| Armando J Lucero | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 116
Capacity: 305
Deficiencies: 0
Date: Dec 4, 2024
Visit Reason
This unannounced visit was conducted to investigate a complaint alleging that a resident sustained multiple unexplained bruises while in care.
Complaint Details
The complaint alleged that a resident sustained multiple unexplained bruises while in care. The allegation was unsubstantiated due to lack of evidence.
Findings
The investigation included interviews with staff and the resident, a tour of the resident's bedroom, and a review of resident records. The resident was being treated for edema and was on blood thinner medication, which could cause bruising. No bruising was observed during the visit, and there was insufficient evidence to substantiate the allegation. The complaint was deemed unsubstantiated.
Report Facts
Estimated Days of Completion: 30
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ruth Martinez | Licensing Program Analyst | Conducted the complaint investigation and inspection |
| Armando J Lucero | Licensing Program Manager | Oversaw the complaint investigation |
| Gerry Vadnais | Administrator | Facility administrator met during the investigation and exit interview |
Inspection Report
Complaint Investigation
Census: 118
Capacity: 305
Deficiencies: 0
Date: Oct 1, 2024
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff do not provide adequate care and supervision for a resident.
Complaint Details
The complaint was investigated and found to be unfounded, meaning the allegation was false, could not have happened, and/or was without a reasonable basis.
Findings
The investigation revealed that Resident 1 was hospitalized and upon return received appropriate assessment and care adjustments. Interviews and record reviews indicated the resident was independent except for bathing assistance. The allegation was deemed unfounded.
Report Facts
Capacity: 305
Census: 118
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kimberly Lyman | Licensing Program Analyst | Conducted the complaint investigation |
| Alisa Ortiz | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 118
Capacity: 305
Deficiencies: 0
Date: Oct 1, 2024
Visit Reason
An unannounced complaint investigation visit was conducted in response to an allegation that staff do not provide adequate care and supervision for a resident.
Complaint Details
The complaint was investigated and deemed unfounded, meaning the allegation was false, could not have happened, and/or was without a reasonable basis.
Findings
The investigation found that the allegation was unfounded. Resident records and interviews indicated the resident was independent except for bathing assistance, and the facility had made appropriate assessments and care adjustments following the resident's hospitalization.
Report Facts
Complaint Control Number: 22-AS-20240904100619
Capacity: 305
Census: 118
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kimberly Lyman | Licensing Program Analyst | Conducted the complaint investigation visit and delivered findings |
| Alisa Ortiz | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 119
Capacity: 305
Deficiencies: 0
Date: Jun 25, 2024
Visit Reason
An unannounced complaint investigation visit was conducted in response to an allegation that staff were not following infection control requirements.
Complaint Details
The complaint alleged that staff were not following infection control requirements. After investigation, the allegation was deemed unsubstantiated due to lack of preponderance of evidence.
Findings
The investigation included interviews, observations, and document reviews which found that the facility had infection control precautions in place, including mask usage, cleaning protocols, PPE availability, and notification procedures. Despite the allegations, there was insufficient evidence to substantiate the claim, and the complaint was deemed unsubstantiated.
Report Facts
Facility capacity: 305
Census: 119
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jenifer Tirre | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Gerry Vadnais | Senior Executive Director | Met with Licensing Program Analyst during the investigation |
| Kathleen Olson | Administrator | Facility administrator named in the report |
| Lourdes Montoya | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 119
Capacity: 305
Deficiencies: 0
Date: Jun 25, 2024
Visit Reason
An unannounced complaint investigation was conducted in response to allegations that staff were not following infection control requirements.
Complaint Details
The complaint alleged that staff were not following infection control requirements. After investigation, the allegation was deemed unsubstantiated due to lack of preponderance of evidence.
Findings
The investigation included interviews, observations, and document reviews which found that the facility had infection control precautions in place, including mask usage, surface cleaning, PPE availability, and resident notifications. Despite the allegations, there was insufficient evidence to substantiate the claim, and the complaint was deemed unsubstantiated.
Report Facts
Capacity: 305
Census: 119
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jenifer Tirre | Licensing Program Analyst | Conducted the complaint investigation and unannounced visit |
| Gerry Vadnais | Senior Executive Director | Met with Licensing Program Analyst during the investigation |
| Lourdes Montoya | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Annual Inspection
Census: 103
Capacity: 305
Deficiencies: 0
Date: Jun 20, 2024
Visit Reason
This unannounced visit was conducted by Licensing Program Analyst Ruth Martinez to complete an annual required inspection of the facility.
Findings
The inspection found no deficiencies in the areas inspected. The facility was observed to be well-maintained with adequate staffing, proper medication storage, safe physical environment including pool fencing and emergency equipment, and compliance with health and safety regulations.
Report Facts
Licensed capacity: 305
Current census: 103
Hospice waiver capacity: 20
Hospice residents present: 4
Pool fence height (ft): 6.08
Fire extinguisher service date: Mar 16, 2024
Smoke and sprinkler system test date: Apr 3, 2024
Emergency drill date: May 14, 2024
Number of stairwells: 10
Number of evacuation chairs: 10
Resident bathroom water temperature range (Fahrenheit): 118.2-120.2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ruth Martinez | Licensing Program Analyst | Conducted the inspection and authored the report. |
| Gerry Vadnais | Senior Executive Director | Met with Licensing Program Analyst during inspection. |
| Kathleen Olson | Administrator/Director | Facility administrator named in report header. |
Inspection Report
Annual Inspection
Census: 103
Capacity: 305
Deficiencies: 0
Date: Jun 20, 2024
Visit Reason
The visit was an unannounced annual required inspection conducted by Licensing Program Analyst Ruth Martinez to evaluate compliance with state regulations.
Findings
The inspection found no deficiencies in the areas inspected. The facility was observed to be well-maintained with adequate staffing, proper medication storage, safe physical environment, and compliance with health and safety regulations.
Report Facts
Licensed capacity: 305
Current census: 103
Hospice waiver capacity: 20
Hospice residents present: 4
Pool fence height (feet): 6.08
Fire extinguisher service date: Mar 16, 2024
Smoke and sprinkler system last tested: Apr 3, 2024
Last emergency drill date: May 14, 2024
Hot water temperature range (Fahrenheit): 118.2-120.2
Number of stairwells: 10
Number of evacuation chairs: 10
Resident ambulatory capacity: 115
Resident non-ambulatory capacity: 174
Bedridden resident capacity: 16
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ruth Martinez | Licensing Program Analyst | Conducted the inspection and authored the report |
| Gerry Vadnais | Senior Executive Director | Met with Licensing Program Analyst during inspection |
Inspection Report
Complaint Investigation
Census: 111
Capacity: 305
Deficiencies: 0
Date: Nov 3, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2023-10-27 alleging that staff do not answer residents' call buttons in a timely manner and do not ensure residents are bathed.
Complaint Details
The complaint was unsubstantiated. The investigation included interviews with 7 staff and residents regarding call button response times and 3 staff interviews plus 4 resident interviews regarding bathing. The average call response time was between twelve to twenty three minutes based on pendant tracking reports. No evidence was found to prove or refute the allegations.
Findings
The investigation found that staff responded to call buttons within thirteen to fifteen minutes on average, with interviews from staff and residents not corroborating the allegations. Bathing schedules were tracked and refusals documented, with residents reporting no concerns. The allegations were deemed unsubstantiated due to lack of preponderance of evidence.
Report Facts
Capacity: 305
Census: 111
Complaint received date: Oct 27, 2023
Call response time range (minutes): 13
Call response time range (minutes): 15
Average call response time range (minutes): 12
Average call response time range (minutes): 23
Number of staff interviews on bathing: 3
Number of resident interviews on bathing: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Celine De Perio | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Gerry Vadnais | Executive Director | Met with the Licensing Program Analyst during the investigation and exit interview |
Inspection Report
Complaint Investigation
Census: 111
Capacity: 305
Deficiencies: 0
Date: Nov 3, 2023
Visit Reason
The visit was an unannounced complaint investigation conducted in response to a complaint received on 2023-10-27 alleging that staff do not answer residents' call buttons in a timely manner and do not ensure residents are bathed.
Complaint Details
The complaint was unsubstantiated based on interviews, observations, and document review. Staff response times to call buttons averaged between twelve to twenty-three minutes, and bathing needs were met or documented refusals were handled appropriately.
Findings
The investigation found that staff responded to call buttons within thirteen to fifteen minutes on average, supported by interviews with staff and residents, and bathing schedules were tracked with documentation of refusals. There was insufficient evidence to substantiate the allegations, and the complaint was deemed unsubstantiated.
Report Facts
Response time (minutes): 13
Response time (minutes): 15
Response time (minutes): 12
Response time (minutes): 23
Number of interviews: 7
Number of staff interviews: 3
Number of resident interviews: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Celine De Perio | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Gerry Vadnais | Executive Director | Met with Licensing Program Analyst during the investigation and exit interview |
Inspection Report
Complaint Investigation
Census: 228
Capacity: 305
Deficiencies: 1
Date: Jul 26, 2023
Visit Reason
This unannounced Case Management – Incident inspection was conducted following a self-reported incident regarding a medication error involving Resident #1, where the resident received twice the prescribed dose of Oxycodone.
Complaint Details
The visit was complaint-related, triggered by a self-reported incident of a medication error involving Resident #1. The medication error was substantiated as the resident received twice the dose of Oxycodone but had no adverse reaction.
Findings
The inspection confirmed the medication error occurred but no adverse reactions were observed in the resident. The Medication Technician responsible was retrained but later resigned. Deficiencies were cited related to failure to assist residents with self-administered medications, posing a potential health and safety risk.
Deficiencies (1)
Licensee did not ensure Resident #1 received assistance with self-administered medications due to a medication error, posing a potential health and safety risk.
Report Facts
Deficiencies cited: 1
Capacity: 305
Census: 228
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Gerry Vadinais | Administrator | Met with Licensing Program Analyst during inspection and discussed the incident |
| Carri Collins | Health Services Director | Provided information about the medication error and resident status during inspection |
| Sean Haddad | Licensing Program Analyst | Conducted the inspection and authored the report |
Inspection Report
Complaint Investigation
Census: 228
Capacity: 305
Deficiencies: 1
Date: Jul 26, 2023
Visit Reason
This unannounced Case Management – Incident inspection was conducted to follow up on a self-reported incident involving a medication error where Resident #1 received twice the prescribed dose of Oxycodone.
Complaint Details
The visit was complaint-related, triggered by a self-reported incident of a medication error involving Resident #1. The medication error was substantiated as the licensee failed to ensure proper assistance with self-administered medications.
Findings
The inspection found that Resident #1 received a medication error but had no adverse reactions. The facility staff took corrective actions including retraining the Medication Technician involved, who later resigned. Deficiencies were cited related to failure to assist with self-administered medications.
Deficiencies (1)
The licensee did not ensure Resident #1 received assistance with self-administered medications due to a medication error, posing a potential health and safety risk.
Report Facts
Deficiency count: 1
Plan of Correction Due Date: Aug 9, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Gerry Vadinais | Administrator | Met with Licensing Program Analyst during inspection and provided information about the incident |
| Carri Collins | Health Services Director | Interviewed during inspection and provided details about the medication error and corrective actions |
| Sean Haddad | Licensing Program Analyst | Conducted the inspection and authored the report |
| Armando J Lucero | Licensing Program Manager | Supervisor of the inspection |
Inspection Report
Original Licensing
Census: 117
Capacity: 305
Deficiencies: 0
Date: May 24, 2023
Visit Reason
Licensing Program Analyst Lydia Martinez conducted a pre-licensing inspection visit to evaluate the facility's readiness for licensing as a Residential Care Facility for the Elderly (RCFE) with a capacity of 305.
Findings
The facility was inspected thoroughly including assisted living areas, common areas, and resident apartments. All elements verified appeared to be in compliance with regulatory requirements, including safety systems, furnishings, and emergency supplies. The facility is ready to be licensed pending final review and approval.
Report Facts
Facility capacity: 305
Census: 117
Fire clearance date: Jan 12, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Gerald Vadnais | Designated Executive Director | Met with Licensing Program Analyst during pre-licensing inspection |
| Lydia Martinez | Licensing Program Analyst | Conducted the pre-licensing inspection |
Inspection Report
Original Licensing
Census: 117
Capacity: 305
Deficiencies: 0
Date: May 24, 2023
Visit Reason
Licensing Program Analyst Lydia Martinez conducted a pre-licensing inspection visit to evaluate the facility's readiness for initial licensing as a Residential Care Facility for the Elderly (RCFE) with a capacity of 305 residents.
Findings
The inspection found the facility in compliance with regulatory requirements, including adequate resident accommodations, operational appliances, safety systems, and emergency supplies. The facility is ready to be licensed pending final review and approval.
Report Facts
Facility capacity: 305
Current census: 117
Resident apartment types: 115
Resident apartment types: 174
Resident apartment types: 16
Inspection start time: 9
Inspection end time: 12.5
Fire clearance date: Jan 12, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Gerald Vadnais | Designated Executive Director | Met with Licensing Program Analyst during pre-licensing inspection |
| Lydia Martinez | Licensing Program Analyst | Conducted the pre-licensing inspection visit |
Inspection Report
Capacity: 305
Deficiencies: 0
Date: Feb 2, 2023
Visit Reason
The visit was an office evaluation related to a Change of Ownership (CHOW) application for the facility. The applicant/administrator participated in a COMP II interview to verify identification and understanding of community care facility licensing laws.
Findings
The applicant/administrator demonstrated understanding of facility operation, admission policies, staffing requirements and training, restrictive/prohibited health conditions, and general provisions as confirmed by the CAB analyst during the COMP II interview.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Safoora Ahmed | Administrator | Named as facility administrator |
| Kathleen Olson | Administrator | Participated in COMP II interview |
| Mirella Quaranta | Supervisor | Named as supervisor |
| Stefania Fonteno | Licensing Evaluator | Named as licensing evaluator |
Inspection Report
Capacity: 305
Deficiencies: 0
Date: Feb 2, 2023
Visit Reason
The visit was an office type evaluation involving the applicant/administrator's participation in COMP II to verify understanding of community care facility licensing laws and regulations.
Findings
The applicant/administrator demonstrated understanding of facility operation, admission policies, staffing requirements and training, restrictive/prohibited health conditions, and general provisions as confirmed by the CAB analyst during the COMP II interview.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Safoora Ahmed | Administrator | Facility administrator participating in COMP II interview |
| Kathleen Olson | Administrator | Participant in COMP II interview |
| Mirella Quaranta | Licensing Program Manager | Named in report as Licensing Program Manager |
| Stefania Fonteno | Licensing Program Analyst | Named in report as Licensing Program Analyst |
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