Inspection Reports for
The Lodge at Glen Cove

CA, 94591

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Deficiencies (last 7 years)

Deficiencies (over 7 years) 4.6 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

15% worse than California average
California average: 4 deficiencies/year

Deficiencies per year

12 9 6 3 0
2020
2021
2022
2023
2024
2025
2026

Occupancy

Latest occupancy rate 83% occupied

Based on a January 2026 inspection.

This facility has shown a steady increase in demand based on occupancy rates.

Occupancy rate over time

0% 30% 60% 90% 120% Dec 2020 Jul 2022 Jul 2023 May 2024 Jul 2025 Nov 2025 Jan 2026

Inspection Report

Complaint Investigation
Census: 128 Capacity: 155 Deficiencies: 0 Date: Jan 15, 2026

Visit Reason
The visit was a follow-up on an SOC341 submitted by the facility to Community Care Licensing on 2025-12-31 regarding allegations of abuse towards a resident (R1). The facility was conducting an internal investigation and had scheduled a care conference to update the care plan for R1.

Complaint Details
The visit was triggered by allegations of abuse towards Resident (R1) as reported in an SOC341 submitted on 2025-12-31. The facility was investigating internally and had adjusted staff schedules as a precaution. No deficiencies were found.
Findings
No deficiencies were cited during this unannounced case management visit. The Licensing Program Analyst conducted interviews, observations, and gathered documents. An exit interview was conducted with the Administrator who acknowledged receipt of the report.

Employees mentioned
NameTitleContext
Candice MosesAdministratorMet during the visit and participated in the exit interview.
Beatriz CortezMemory Care DirectorMet during the visit.
Elias MagdalenoLicensing Program AnalystConducted the inspection visit.
Victoria BertozziLicensing Program ManagerNamed in the report header.

Inspection Report

Census: 127 Capacity: 155 Deficiencies: 0 Date: Dec 12, 2025

Visit Reason
The visit was an unannounced Case Management - Other inspection to gather further information regarding an Incident Report and subsequent Death Report received by Community Care Licensing on 6/26/2025 and 6/27/2025, and to follow up on a reported change of Administrator from Samuel Deguzman to Candice Moses.

Findings
No deficiencies were cited during this visit. The Licensing Program Analyst requested several documents to be submitted by 1/12/2025, including an active Administrator Certificate and personnel reports. An exit interview was conducted with the Executive Director.

Report Facts
Capacity: 155 Census: 127 Document submission deadline: Jan 12, 2025

Employees mentioned
NameTitleContext
Candice MosesExecutive DirectorMet with Licensing Program Analyst during the visit and involved in follow-up on administrator change
Samuel DeguzmanAdministratorReported change of Administrator from Samuel Deguzman to Candice Moses
Elias MagdalenoLicensing Program AnalystConducted the unannounced Case Management - Other visit
Victoria BertozziLicensing Program ManagerNamed in the report as Licensing Program Manager

Inspection Report

Annual Inspection
Census: 130 Capacity: 155 Deficiencies: 1 Date: Nov 18, 2025

Visit Reason
The inspection was an unannounced Required-1 Year annual inspection to evaluate the health and safety compliance of the facility and ensure regulatory adherence.

Findings
The facility was generally found to be in good condition with no immediate health, safety, or personal rights violations observed during the tour. However, 4 of 15 resident reappraisals were not conducted within the last 12 months, and documentation of physician visits or declination forms was missing in 4 of 15 files.

Deficiencies (1)
Reappraisals were not updated within the last 12 months in 4 of 15 resident records, posing a potential health, safety, or personal rights risk to persons in care.
Report Facts
Resident files reviewed: 14 Reappraisals not conducted within last 12 months: 4 Hospice waiver capacity: 25

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the inspection and signed the report
Candice MosesAdministratorMet with Licensing Program Analyst during inspection and reviewed report findings
Kimberley MotaLicensing Program ManagerNamed as Licensing Program Manager on the report

Inspection Report

Complaint Investigation
Census: 89 Capacity: 155 Deficiencies: 1 Date: Oct 16, 2025

Visit Reason
An unannounced complaint investigation was conducted regarding an allegation that staff did not dispose of residents' records properly.

Complaint Details
The complaint was substantiated based on evidence including photographs and observations that confidential resident documents were disposed of in unlocked dumpsters outside the facility.
Findings
The investigation substantiated that the facility did not dispose of confidential resident records in a secure manner, as waste containers and dumpsters were unlocked and accessible, posing a risk to resident confidentiality.

Deficiencies (1)
Licensee did not dispose of confidential resident records in a secure manner which poses a potential health, safety, or personal rights risk to persons in care.
Report Facts
Capacity: 155 Census: 89 Plan of Correction Due Date: Nov 14, 2025

Employees mentioned
NameTitleContext
Elias MagdalenoLicensing EvaluatorConducted the complaint investigation and authored the report
Tava SetarekiBusiness Office Director SpecialistMet with the Licensing Evaluator during the investigation
Samuel DeguzmanAdministratorFacility administrator named in the report
Victoria BertozziSupervisorSupervisor overseeing the licensing evaluation

Inspection Report

Complaint Investigation
Census: 138 Capacity: 155 Deficiencies: 0 Date: Sep 22, 2025

Visit Reason
An unannounced complaint investigation was conducted based on allegations received regarding staff not assisting residents in a timely manner, facility sanitation and repair issues, and pest control concerns.

Complaint Details
The complaint was unsubstantiated as there was insufficient evidence to prove the alleged violations occurred.
Findings
The investigation found no evidence to substantiate the allegations of delayed staff assistance, unsanitary conditions, or pest issues. The facility is undergoing leadership changes and repairs to the call system, has purchased replacement laundry machines, and is actively addressing an ant problem with a pest control company.

Report Facts
Capacity: 155 Census: 138

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Tamia LindsayActivity DirectorMet with the Licensing Program Analyst during the investigation
Jasmine SeiffertAdministratorFacility administrator named in the report
Kimberley MotaSupervisorSupervisor overseeing the investigation

Inspection Report

Complaint Investigation
Census: 138 Capacity: 155 Deficiencies: 0 Date: Sep 22, 2025

Visit Reason
An unannounced investigation was conducted in response to a complaint alleging that staff did not assist residents in a timely manner, the facility was not sanitary and in good repair, and staff did not keep the facility free from pests.

Complaint Details
The complaint was unsubstantiated based on interviews, observations, and record reviews. There was no preponderance of evidence to prove the alleged violations occurred.
Findings
The investigation found no evidence to substantiate the allegations. The call system was not fully operational but staff managed responses appropriately. The facility was addressing laundry machine repairs and pest control issues, including an ant problem with ongoing extermination efforts.

Report Facts
Capacity: 155 Census: 138

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Kimberley MotaLicensing Program ManagerNamed in report as Licensing Program Manager
Tamia LindsayActivity DirectorMet with Licensing Program Analyst during investigation
Jasmine SeiffertAdministratorFacility Administrator named in report

Inspection Report

Complaint Investigation
Census: 96 Capacity: 155 Deficiencies: 0 Date: Aug 11, 2025

Visit Reason
An unannounced complaint investigation was conducted regarding an allegation that staff were occupying residents' rooms without authorization.

Complaint Details
The allegation that staff were occupying residents' rooms without authorization was investigated and found to be unsubstantiated due to lack of preponderance of evidence.
Findings
The investigation found that a staff member was reported to have been caught sleeping in a resident room in May 2025, was reprimanded, and later quit employment. The facility does not allow staff to use resident rooms for breaks or sleeping. No evidence was found to substantiate the allegation, which was determined to be unsubstantiated.

Report Facts
Capacity: 155 Census: 96

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Tamara MasonCare CoordinatorMet with the Licensing Program Analyst during the investigation
Jasmine SeiffertAdministratorFacility administrator named in the report

Inspection Report

Complaint Investigation
Census: 96 Capacity: 155 Deficiencies: 0 Date: Aug 11, 2025

Visit Reason
An unannounced investigation was conducted in response to a complaint alleging that staff were occupying residents' rooms without authorization.

Complaint Details
The complaint was unsubstantiated due to lack of sufficient evidence to prove the alleged violation occurred.
Findings
The investigation found no preponderance of evidence to support the allegation. A staff member was reported to have been caught sleeping in a resident room in May 2025, was reprimanded, and later quit. The facility does not allow staff to use resident rooms for breaks or sleep, and no evidence was found to substantiate the complaint.

Report Facts
Complaint Control Number: 21 Complaint Control Number Full: 21-AS-20250729095017

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Tamara MasonCare CoordinatorMet with Licensing Program Analyst during investigation
Jasmine SeiffertAdministratorFacility administrator

Inspection Report

Complaint Investigation
Census: 141 Capacity: 155 Deficiencies: 0 Date: Jul 29, 2025

Visit Reason
An unannounced complaint investigation was conducted in response to an allegation of neglect/lack of care and supervision received on 07/22/2025.

Complaint Details
The complaint allegation was neglect/lack of care and supervision. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.
Findings
The investigation found that Resident R1 was issued an eviction notice for refusing care and being aggressive. The facility has been updating R1's care plan and attempting to provide care when allowed. There was insufficient evidence to substantiate the allegation, resulting in an unsubstantiated finding.

Report Facts
Capacity: 155 Census: 141 Eviction notice date: Jun 19, 2025

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Jasmine SeiffertExecutive DirectorMet with Licensing Program Analyst during investigation

Inspection Report

Complaint Investigation
Census: 141 Capacity: 155 Deficiencies: 0 Date: Jul 29, 2025

Visit Reason
An unannounced complaint investigation visit was conducted in response to an allegation of neglect/lack of care and supervision received on 07/22/2025.

Complaint Details
The complaint was unsubstantiated due to lack of preponderance of evidence to prove the alleged violation occurred.
Findings
The investigation found that Resident 1 was issued an eviction notice for refusing care and being aggressive. The facility has been updating the care plan as needed and attempting to provide care when allowed. There was insufficient evidence to substantiate the allegation, resulting in an unsubstantiated finding.

Report Facts
Capacity: 155 Census: 141 Complaint Control Number: 21-AS-20250722102044

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Jasmine SeiffertExecutive DirectorMet with Licensing Program Analyst during investigation
Kimberley MotaLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report

Census: 141 Capacity: 155 Deficiencies: 0 Date: Jul 18, 2025

Visit Reason
The visit was an unannounced case management inspection conducted in response to an incident report submitted by the facility on 2025-06-02 involving a resident who contacted law enforcement and threatened harm to another resident.

Findings
The Licensing Program Analyst reviewed records and observed that the resident was able to leave the facility unassisted and had no recollection of the incident. The facility has been in constant contact with the resident's physician and responsible party, and the care plan is being updated as needed. No citations were issued during the visit.

Employees mentioned
NameTitleContext
Beatriz CortezAssisted Living Care CoordinatorMet with Licensing Program Analyst during the case management visit and involved in review of incident records.
Jasmine SeiffertAdministrator/DirectorNamed as facility administrator/director.
Christopher ArnholdLicensing Program AnalystConducted the case management visit.
Kimberley MotaLicensing Program ManagerNamed as Licensing Program Manager on the report.

Inspection Report

Complaint Investigation
Census: 141 Capacity: 155 Deficiencies: 0 Date: Jul 18, 2025

Visit Reason
The inspection visit was an unannounced case management visit conducted in response to an incident report submitted by the facility on 2025-06-02 regarding a resident who contacted law enforcement and threatened harm to another resident.

Complaint Details
The visit was triggered by a complaint/incident report involving a resident who threatened physical harm to another resident and left the facility unassisted. The complaint was investigated and no citations were issued.
Findings
The Licensing Program Analyst reviewed records and interviewed staff, confirming the resident was able to leave unassisted and had left the building during the incident. The facility has been in constant contact with the resident's physician and responsible party, updating the care plan as needed. No citations were issued during the visit.

Report Facts
Incident report date: Jun 2, 2025

Employees mentioned
NameTitleContext
Beatriz CortezAssisted Living Care CoordinatorMet with Licensing Program Analyst during the inspection and involved in reviewing records related to the incident
Christopher ArnholdLicensing Program AnalystConducted the unannounced case management visit
Jasmine SeiffertAdministratorNamed as facility administrator

Inspection Report

Complaint Investigation
Census: 141 Capacity: 155 Deficiencies: 0 Date: Jul 2, 2025

Visit Reason
An unannounced complaint investigation was conducted in response to allegations that a resident's room was not clean and sanitary.

Complaint Details
The complaint was unsubstantiated after observations, interviews, and record review. The resident was under a lawful 30-day eviction notice due to refusal to clean or allow cleaning of the room.
Findings
The investigation found that the resident's room was observed to be unclean with a strong smell of urine and trash present, but the resident had continuously refused housekeeping services. Due to lack of preponderance of evidence, the complaint was determined to be unsubstantiated and no deficiencies were cited.

Report Facts
Capacity: 155 Census: 141 Complaint Control Number: 21-AS-20250630103354

Employees mentioned
NameTitleContext
Jasmine SeiffertAdministratorMet with Licensing Program Analyst during investigation
Elias MagdalenoLicensing EvaluatorConducted the complaint investigation
Victoria BertozziSupervisorSupervisor overseeing the investigation

Inspection Report

Complaint Investigation
Census: 141 Capacity: 155 Deficiencies: 0 Date: Jul 2, 2025

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint alleging that a resident's room was not clean and sanitary.

Complaint Details
The complaint alleged that a resident's room was not clean and sanitary, with a strong smell of urine, trash on the floor, unmade beds, and dirty dishes. The resident was under a lawful 30-day eviction notice due to refusal to allow cleaning. The complaint was found unsubstantiated.
Findings
The investigation found that the resident's room was observed to be unclean with a strong smell of urine and trash present, but the resident had continuously refused housekeeping services. Due to lack of preponderance of evidence, the complaint was determined to be unsubstantiated and no deficiencies were cited.

Report Facts
Capacity: 155 Census: 141 Complaint Control Number: 21-AS-20250630103354

Employees mentioned
NameTitleContext
Elias MagdalenoLicensing Program AnalystConducted the complaint investigation and authored the report
Jasmine SeiffertAdministratorMet with Licensing Program Analyst during the investigation
Victoria BertozziLicensing Program ManagerNamed as Licensing Program Manager on the report

Inspection Report

Complaint Investigation
Census: 144 Capacity: 155 Deficiencies: 0 Date: Mar 10, 2025

Visit Reason
An unannounced complaint investigation was conducted due to an allegation that staff did not provide adequate supervision to a resident, resulting in multiple falls.

Complaint Details
The complaint alleged inadequate supervision of a resident leading to multiple falls. The allegation was found to be unsubstantiated based on the investigation, which included review of the resident's service plan, medication adjustments, and fall prevention measures.
Findings
The investigation reviewed records, observations, and statements regarding the resident's care and supervision. Despite the allegations, there was insufficient evidence to substantiate that staff failed to provide adequate supervision, and no citations were issued.

Report Facts
Capacity: 155 Census: 144

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive Director/AdministratorMet with Licensing Program Analyst during investigation
Araceli CanelaLicensing EvaluatorConducted the complaint investigation
Kimberley MotaSupervisorSupervisor overseeing the investigation

Inspection Report

Complaint Investigation
Census: 144 Capacity: 155 Deficiencies: 0 Date: Mar 10, 2025

Visit Reason
Unannounced complaint investigation visit conducted to investigate allegations that staff did not provide adequate supervision to a resident resulting in multiple falls.

Complaint Details
Allegation that staff did not provide adequate supervision to resident in care resulting in multiple falls was investigated and found unsubstantiated.
Findings
The investigation found that although the resident had multiple falls and exhibited aggressive behavior, the facility followed medical and hospice orders, developed a fall prevention plan, and staff supervision was adequate according to service plans and interviews. The allegation was unsubstantiated due to lack of preponderance of evidence.

Report Facts
Capacity: 155 Census: 144

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive Director/AdministratorMet with Licensing Program Analyst during investigation
Araceli CanelaLicensing Program AnalystConducted the complaint investigation
Kimberley MotaLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report

Annual Inspection
Census: 140 Capacity: 155 Deficiencies: 0 Date: Jan 29, 2025

Visit Reason
This was a required unannounced 1-year inspection visit to evaluate the facility's compliance with licensing regulations.

Findings
The facility was found to be in good condition with no deficiencies cited. The environment was safe and clean, with proper food supplies, emergency preparedness, and staff training documented. The fire safety features were operational and resident accommodations were appropriate.

Report Facts
Apartments: 141 Fire Extinguisher Last Charged Date: Dec 10, 2024

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive Director/AdministratorMet with Licensing Program Analyst during inspection
Beatriz CortezAssisted Living Care CoordinatorAccompanied Licensing Program Analyst during facility tour
Araceli CanelaLicensing EvaluatorConducted the inspection
Kimberley MotaSupervisorSupervisor overseeing the inspection

Inspection Report

Annual Inspection
Census: 140 Capacity: 155 Deficiencies: 0 Date: Jan 29, 2025

Visit Reason
This was a required unannounced 1-year inspection conducted by the Licensing Program Analyst to evaluate the facility's compliance with regulations.

Findings
The facility was found to be in compliance with no deficiencies cited. The environment was safe and well-maintained, with proper food supplies, emergency preparedness, and staff training documented.

Report Facts
Apartments: 141 Fire extinguisher last charged date: Dec 10, 2024

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive Director/AdministratorMet with Licensing Program Analyst during inspection
Beatriz CortezAssisted Living Care CoordinatorToured the facility with Licensing Program Analyst
Araceli CanelaLicensing Program AnalystConducted the inspection

Inspection Report

Complaint Investigation
Census: 142 Capacity: 155 Deficiencies: 0 Date: Jan 17, 2025

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations that staff do not respond to call bells in a timely manner and that resident hygiene needs were not being met.

Complaint Details
The complaint was unsubstantiated. Allegations included staff not responding timely to call bells and resident hygiene needs not being met. Records showed timely call responses and resident refusal of showers. No citations were issued.
Findings
The investigation found that call bell response times were generally within acceptable limits with no evidence of calls being answered up to an hour. Resident hygiene needs were not met due to resident refusal of showers. Both allegations were unsubstantiated based on interviews, observations, and record reviews.

Report Facts
Call bell response times: 14 Call bell response times: 11 Call bell response times: 14 Call bell response times: 3 Resident showers received: 10 Resident showers refused: 3

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive DirectorMet with Licensing Program Analyst during investigation
Araceli CanelaLicensing EvaluatorConducted the complaint investigation
Kimberley MotaSupervisorSupervisor overseeing the investigation

Inspection Report

Complaint Investigation
Census: 142 Capacity: 155 Deficiencies: 0 Date: Jan 17, 2025

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 2024-10-03 regarding staff response times to call bells and resident hygiene needs not being met.

Complaint Details
The complaint involved allegations that staff do not respond to call bells in a timely manner and that resident hygiene needs were not being met. The investigation was unsubstantiated based on records, observations, and interviews.
Findings
The investigation found that most call bells were answered within 10 minutes, with no documentation supporting calls being answered up to an hour. Resident hygiene concerns were related to a resident refusing showers. Interviews and records did not substantiate the allegations, resulting in an unsubstantiated finding with no citations issued.

Report Facts
Call response times: 14 Call response times: 11 Call response times: 14 Call response times: 3 Showers received: 10 Showers refused: 3

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the complaint investigation and delivered findings
Kimberley MotaLicensing Program ManagerNamed in report as Licensing Program Manager
Jasmine SeiffertExecutive DirectorFacility representative met during investigation

Inspection Report

Complaint Investigation
Census: 139 Capacity: 155 Deficiencies: 2 Date: Sep 27, 2024

Visit Reason
Unannounced visit/investigation of a complaint received on 2024-05-02 regarding neglect/lack of supervision resulting in resident's care needs not being met and the facility not being kept clean and sanitary.

Complaint Details
Complaint investigation was substantiated based on observations and statements that resident R1 was neglected and the facility was not kept clean and sanitary. The resident was found with feces on their body and soaked in urine, and the room had strong urine odor and feces stains. The resident's family reported moving the resident out due to lack of care. Statements from the resident were not obtained due to dementia diagnosis.
Findings
The investigation substantiated the allegations that resident R1 was found with feces on their body and clothing soaked in urine, and the facility failed to keep R1 clean and dry and maintain a clean and sanitary environment. The facility did not meet R1's care needs and the room was found to have a strong urine odor and feces stains.

Deficiencies (2)
87464(d) Basic Services: Facility failed to ensure resident R1 was clean and dry and did not meet their needs, posing an immediate health, safety, or personal rights risk.
87303(a) Facility failed to keep R1's bedroom clean, safe, sanitary, and odor free, posing a potential risk to residents.
Report Facts
Capacity: 155 Census: 139 Plan of Correction Due Date: Oct 4, 2024 Plan of Correction Due Date: Oct 11, 2024 Plan of Correction Due Date: Sep 30, 2024

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the complaint investigation and delivered findings
Kimberley MotaLicensing Program ManagerOversaw the complaint investigation report
Jasmine SeiffertExecutive Director/AdministratorFacility representative met during investigation

Inspection Report

Census: 132 Capacity: 155 Deficiencies: 0 Date: Jul 23, 2024

Visit Reason
The visit was an unannounced case management inspection to review a recent incident involving inappropriate staff actions towards a Memory Care resident and to assess compliance with dementia care regulations.

Findings
The Licensing Program Analyst reviewed the incident report, interviewed involved staff and residents, and found that staff training on dementia care and mandated reporting needed reinforcement. The facility terminated the involved staff member and submitted required reports. No citations were issued at this time, but additional documentation on dementia care plans was requested.

Report Facts
Residents with Dementia in Assisted Living: 5

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive DirectorMet with Licensing Program Analyst and involved in incident report
Araceli CanelaLicensing Program AnalystConducted the unannounced inspection and evaluation
Kimberley MotaSupervisorSupervisor overseeing the inspection

Inspection Report

Census: 132 Capacity: 155 Deficiencies: 0 Date: Jul 23, 2024

Visit Reason
The visit was an unannounced case management inspection to review a recent incident involving inappropriate staff actions towards a Memory Care resident and to assess compliance with dementia care regulations.

Findings
The Licensing Program Analyst reviewed the incident report, interviewed involved staff and residents, and found the facility had terminated the staff member involved. The facility was reminded of dementia care regulations and requested to submit updated medical assessments and service plans for residents with dementia. No citations were issued at this time.

Report Facts
Residents with dementia in assisted living: 5

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive DirectorMet with Licensing Program Analyst regarding incident and facility operations
Araceli CanelaLicensing Program AnalystConducted the unannounced visit and reviewed incident and facility compliance
Kimberley MotaLicensing Program ManagerNamed as Licensing Program Manager on report

Inspection Report

Complaint Investigation
Census: 132 Capacity: 155 Deficiencies: 2 Date: Jul 23, 2024

Visit Reason
Unannounced complaint investigation visit conducted due to allegations of lack of care/supervision resulting in residents going AWOL and staff not keeping the facility free of pests.

Complaint Details
The complaint investigation was substantiated for allegations of lack of care/supervision resulting in residents going AWOL and failure to keep the facility free of pests. The allegation of neglect resulting in a resident sustaining falls with severe injury was unsubstantiated.
Findings
The investigation substantiated that residents with dementia were placed in Assisted Living bedrooms without proper supervision, resulting in residents R2 and R3 leaving the facility unsupervised. Additionally, a pest issue involving mice was confirmed in a resident's bedroom. Another allegation regarding neglect resulting in a resident's severe injury was unsubstantiated.

Deficiencies (2)
Facility personnel were not sufficient in numbers and competent to provide necessary supervision, resulting in residents R2 and R3 leaving the facility unassisted.
Facility was not clean and pest-free; mice were observed in a resident's room closet.
Report Facts
Civil Penalty: 500 Plan of Correction Due Date: Jul 31, 2024

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive DirectorMet with Licensing Program Analyst during investigation and named in findings regarding supervision
Araceli CanelaLicensing Program AnalystConducted the complaint investigation
Kimberley MotaLicensing Program ManagerOversaw complaint investigation

Inspection Report

Complaint Investigation
Census: 130 Capacity: 155 Deficiencies: 1 Date: May 10, 2024

Visit Reason
The inspection was conducted as part of a complaint investigation regarding the facility's failure to report several incidents and a death report for a resident to Community Care Licensing as required.

Complaint Details
During the complaint investigation, it was discovered that the Assisted Living Care Coordinator failed to report incidents and a death report for resident R1. The reports were not submitted in November 2023 and prior to the new Executive Director's appointment.
Findings
The facility was found deficient for failing to report several incidents and a death report for resident R1 in November 2023, prior to the current Executive Director's tenure. This failure poses a potential risk to the health and safety of residents in care.

Deficiencies (1)
Failure to report several incidents and a death report for resident R1 to Community Care Licensing as required by CCR 87211(a)(1)(A).
Report Facts
Capacity: 155 Census: 130 Plan of Correction Due Date: May 17, 2024 Staff Training Due Date: May 17, 2024

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive Director/AdministratorMet with Licensing Program Analyst during inspection
Araceli CanelaLicensing EvaluatorConducted the inspection and signed the report
Kimberley MotaSupervisorSupervisor overseeing the inspection

Inspection Report

Complaint Investigation
Census: 130 Capacity: 155 Deficiencies: 1 Date: May 10, 2024

Visit Reason
The inspection was conducted as a complaint investigation due to failure by the facility's Assisted Living Care Coordinator to report several incidents and a death report for resident R1 to Community Care Licensing as required.

Complaint Details
During the complaint investigation, it was discovered that the Assisted Living Care Coordinator failed to report incidents and a death report for resident R1 in November 2023. The deficiency was prior to the current Executive Director's tenure.
Findings
The facility was found deficient for failing to report several incidents and a death report in November 2023, which is a potential risk to the health and safety of residents. A plan of correction and staff training were required.

Deficiencies (1)
Failure to report several incidents and a death report for resident R1 to Community Care Licensing as required.
Report Facts
Capacity: 155 Census: 130 Plan of Correction Due Date: May 17, 2024

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive Director/AdministratorMet with Licensing Program Analyst during inspection
Araceli CanelaLicensing Program AnalystConducted the inspection and signed the report
Kimberley MotaLicensing Program ManagerNamed as Licensing Program Manager and Supervisor

Inspection Report

Census: 127 Capacity: 155 Deficiencies: 0 Date: Apr 24, 2024

Visit Reason
The visit was an informal meeting conducted to address concerns regarding a self-reported incident by the facility on 2024-02-09 involving staff and a resident. The administrator took action, submitted required reports, conducted an internal investigation, and provided Mandated Reporter retraining for all staff.

Findings
No deficiencies were cited during the informal meeting. The administrator agreed to submit proof of training to Community Care Licensing.

Report Facts
Facility capacity: 155 Census: 127

Employees mentioned
NameTitleContext
Jasmine SeiffertAdministratorAdministrator of the Lodge at Glen Cove, involved in addressing the incident and actions taken
Kimberley MotaLicensing Program ManagerPresent at the informal meeting
Araceli CanelaLicensing Program AnalystPresent at the informal meeting and licensing evaluator

Inspection Report

Census: 127 Capacity: 155 Deficiencies: 0 Date: Apr 24, 2024

Visit Reason
The visit was an informal meeting conducted to address concerns regarding a self-reported incident by the facility on 2024-02-09 involving staff and a resident.

Findings
The administrator took action by submitting required reports, conducting an internal investigation, and providing Mandated Reporter retraining for all staff. No deficiencies were cited during the informal meeting.

Employees mentioned
NameTitleContext
Jasmine SeiffertAdministratorAdministrator involved in addressing the self-reported incident and actions taken.
Kimberley MotaLicensing Program ManagerPresent at the informal meeting.
Araceli CanelaLicensing Program AnalystPresent at the informal meeting.

Inspection Report

Census: 129 Capacity: 155 Deficiencies: 2 Date: Mar 4, 2024

Visit Reason
The visit was an unannounced case management visit to gather information and records regarding a self-reported incident on 2024-02-09 involving staff and a resident, and to issue citations observed during a prior complaint investigation on 2024-02-02.

Findings
Deficiencies were found related to accessible hazardous items to residents with dementia and improper staff fingerprint clearance association to the facility. Items such as vitamins, a sharp knife, cleaning solution, and a hammer were accessible to residents with dementia, posing immediate risk. Staff fingerprint clearance was not properly associated with the facility as required.

Deficiencies (2)
Care of Persons with Dementia: Over-the-counter medication, nutritional supplements, vitamins, toxic substances, and cleaning supplies were accessible to residents with dementia, posing immediate risk.
Criminal Record Clearance: Staff member was fingerprint cleared but not properly associated with the facility prior to working.
Report Facts
Deficiencies cited: 2 Plan of Correction Due Date: 2024

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive Director / AdministratorMet with Licensing Program Analyst during visit and involved in incident statement
Araceli CanelaLicensing Program AnalystConducted the case management visit and inspection
Kimberley MotaLicensing Program ManagerSupervisor overseeing the inspection

Inspection Report

Census: 129 Capacity: 155 Deficiencies: 2 Date: Mar 4, 2024

Visit Reason
The visit was an unannounced case management visit to gather information and records regarding a self-reported incident involving staff and a resident, and to issue citations observed during a prior complaint investigation on 02/02/2024.

Complaint Details
The visit was partially related to a complaint investigation from 02/02/2024 where citations were observed but not issued due to time constraints. The complaint involved unsafe conditions and staff clearance issues.
Findings
Deficiencies were found related to accessible hazardous items to residents with dementia and staff fingerprint clearance issues. Items such as vitamins, a sharp knife, cleaning solution, and a hammer were found accessible to residents with dementia. Additionally, a staff member was working without being properly associated with the facility despite fingerprint clearance.

Deficiencies (2)
Care of Persons with Dementia: Over-the-counter medication, nutritional supplements or vitamins, alcohol, cigarettes, and toxic substances such as cleaning supplies and disinfectants were accessible to residents with dementia.
Criminal Record Clearance: Staff member was working without proper association to the facility despite fingerprint clearance.
Report Facts
Deficiencies cited: 2 Plan of Correction Due Date: Mar 5, 2024

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive Director / AdministratorMet with Licensing Program Analyst during the visit and discussed deficiencies.
Araceli CanelaLicensing Program AnalystConducted the unannounced case management visit and complaint investigation.

Inspection Report

Complaint Investigation
Census: 125 Capacity: 155 Deficiencies: 0 Date: Feb 2, 2024

Visit Reason
The visit was an unannounced case management inspection conducted during a complaint investigation to assess compliance and safety concerns at the facility.

Complaint Details
During the complaint investigation, staff S1 was found not associated with the facility as required, and residents R1 and R2 with dementia had unsafe items in their rooms. No citations were issued at this time.
Findings
The Licensing Program Analyst found a staff member not associated with the facility as required and discovered residents with dementia possessing potentially hazardous items such as vitamins, a sharp knife, and a hammer. Items were removed and made inaccessible, and no citations were issued at this time.

Report Facts
Capacity: 155 Census: 125

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive Director/AdministratorMet with Licensing Program Analyst during inspection
Araceli CanelaLicensing Program AnalystConducted the complaint investigation and inspection

Inspection Report

Complaint Investigation
Census: 125 Capacity: 155 Deficiencies: 0 Date: Feb 2, 2024

Visit Reason
The visit was an unannounced complaint investigation conducted by the Licensing Program Analyst to address concerns regarding unauthorized staff and potentially unsafe items in residents' rooms.

Complaint Details
The complaint investigation revealed unauthorized staff presence and unsafe items in residents' rooms. No citations were issued during this visit, but a return visit was planned to issue warranted citations.
Findings
The Licensing Program Analyst found a staff member not associated with the facility as required and discovered residents with dementia possessing potentially hazardous items such as vitamins, a sharp knife, and a hammer. Items were removed and made inaccessible, but no citations were issued at this time.

Report Facts
Capacity: 155 Census: 125

Employees mentioned
NameTitleContext
Jasmine SeiffertExecutive Director/AdministratorMet with Licensing Program Analyst during the complaint investigation
Araceli CanelaLicensing Program AnalystConducted the complaint investigation and found deficiencies

Inspection Report

Complaint Investigation
Census: 131 Capacity: 155 Deficiencies: 0 Date: Jan 18, 2024

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations that staff did not seek medical attention for a resident in a timely manner and that a resident was not adequately fed.

Complaint Details
The complaint involved allegations that staff failed to seek timely medical attention for a resident exhibiting unusual behavior and high blood pressure, and that the facility ran out of food and inadequately fed a resident. The first allegation was unsubstantiated and the second was unfounded.
Findings
The investigation found the first allegation unsubstantiated due to lack of preponderance of evidence, with documentation showing appropriate medical attention was given. The second allegation was found unfounded as the facility consistently provided adequate food and nutrition, and the complaint was dismissed.

Report Facts
Capacity: 155 Census: 131

Employees mentioned
NameTitleContext
Jasmine SeiffertAdministratorFacility administrator met during the investigation
David LeibertLicensing Program AnalystEvaluator who conducted the complaint investigation

Inspection Report

Complaint Investigation
Census: 131 Capacity: 155 Deficiencies: 0 Date: Jan 18, 2024

Visit Reason
The inspection was an unannounced complaint investigation visit conducted in response to complaints alleging that staff did not seek medical attention for a resident in a timely manner and that the facility ran out of food and served a resident a salad for dinner.

Complaint Details
The complaint investigation addressed allegations that staff failed to seek timely medical attention for a resident exhibiting unusual behavior and high blood pressure, and that the facility ran out of food and served a salad for dinner. Both complaints were determined to be unsubstantiated or unfounded based on staff statements, document reviews, and site visits.
Findings
The investigation found the first complaint unsubstantiated due to lack of preponderance of evidence, with staff and documents indicating appropriate medical attention was given. The second complaint was found unfounded as the facility consistently provided adequate food and met nutritional standards.

Report Facts
Capacity: 155 Census: 131

Employees mentioned
NameTitleContext
David LeibertEvaluator / Licensing Program AnalystConducted the complaint investigation and delivered findings
Jasmine SeiffertAdministratorFacility administrator met during the investigation

Inspection Report

Annual Inspection
Capacity: 155 Deficiencies: 0 Date: Jan 13, 2024

Visit Reason
This was an unannounced annual inspection visit conducted to evaluate the facility's compliance with licensing requirements.

Findings
The inspection included a tour of the facility and review of staff and resident records. No deficiencies were cited, but several documents were required to be updated and submitted by 02/10/2024.

Report Facts
Capacity: 155

Employees mentioned
NameTitleContext
Beatriz CortezAssisted Living Care CoordinatorAccompanied the Licensing Program Analyst during the facility tour
Jasmine SeiffertAdministratorFacility administrator named in the report
Kerry HiratsukaLicensing EvaluatorConducted the inspection and signed the report
Troy OrdonezSupervisorSupervisor named in the report

Inspection Report

Annual Inspection
Capacity: 155 Deficiencies: 0 Date: Jan 13, 2024

Visit Reason
This was an unannounced annual inspection visit conducted to evaluate compliance with licensing requirements for the assisted living and memory care facility.

Findings
The inspection included a tour of the facility and review of staff and resident records. No deficiencies were cited, but several documents were required to be updated and submitted by 02/10/2024.

Report Facts
Capacity: 155

Employees mentioned
NameTitleContext
Beatriz CortezAssisted Living Care CoordinatorAccompanied the Licensing Program Analyst during the inspection tour
Jasmine SeiffertAdministratorFacility administrator named in the report
Troy OrdonezLicensing Program ManagerNamed as Licensing Program Manager
Kerry HiratsukaLicensing Program AnalystConducted the unannounced annual inspection

Inspection Report

Complaint Investigation
Census: 106 Capacity: 155 Deficiencies: 1 Date: Aug 3, 2023

Visit Reason
The inspection visit was an unannounced complaint investigation triggered by concerns about a resident's significant change in condition since initial placement.

Complaint Details
The visit was complaint-related, investigating a significant change in Resident 1's condition that was not reflected in the care plan or appraisal. The deficiency was substantiated as the appraisal had not been updated.
Findings
The Licensing Program Analyst observed that Resident 1's condition had significantly deteriorated, requiring substantial bed rest due to a pressure injury, but the resident's care plan and appraisal had not been updated as required by regulation, resulting in a cited deficiency.

Deficiencies (1)
Failure to update Resident 1's pre-admission appraisal to reflect significant changes in condition, including the need for substantial bed rest due to a pressure injury, as required by regulation 87463(a).
Report Facts
Capacity: 155 Census: 106 Deficiency count: 1 Plan of Correction Due Date: Due date for correction is 08/17/2023

Employees mentioned
NameTitleContext
David LeibertLicensing Program AnalystConducted the complaint investigation and cited the deficiency
Carla MartinezLicensing Program ManagerSupervisor overseeing the inspection
Grace SandovalAdministratorFacility administrator met during the inspection

Inspection Report

Complaint Investigation
Census: 106 Capacity: 155 Deficiencies: 1 Date: Aug 3, 2023

Visit Reason
The visit was an unannounced case management inspection conducted during the course of a complaint investigation to assess changes in a resident's condition and compliance with care plan requirements.

Complaint Details
The visit was triggered by a complaint investigation concerning a resident (R1) whose condition had deteriorated without an updated care plan or appraisal as required by regulation. The deficiency was substantiated by observations and documentation.
Findings
The inspection found that a resident's condition had significantly changed since the initial placement, but the required updated appraisal and care plan reflecting this change had not been completed, resulting in a cited deficiency.

Deficiencies (1)
Failure to update the pre-admission appraisal to reflect significant changes in resident condition, specifically the need for substantial bed rest due to a pressure injury.
Report Facts
Capacity: 155 Census: 106 Deficiency count: 1 Plan of Correction Due Date: Aug 17, 2023

Employees mentioned
NameTitleContext
David LeibertLicensing Program AnalystConducted the inspection and cited the deficiency
Grace SandovalAdministratorFacility administrator met during inspection

Inspection Report

Complaint Investigation
Census: 106 Capacity: 155 Deficiencies: 0 Date: Aug 3, 2023

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation that staff were not allowing a resident to have a visitor take the resident out of the facility.

Complaint Details
The complaint alleged staff were not allowing a resident to have a visitor take the resident out of the facility. The allegation was found to be unfounded after investigation and dismissed.
Findings
The investigation found that the allegation was due to a miscommunication regarding visitor access and was unfounded. Statements confirmed the complaint was a misunderstanding and not accurate, resulting in the complaint being dismissed.

Report Facts
Capacity: 155 Census: 106

Employees mentioned
NameTitleContext
David LeibertLicensing Program AnalystConducted the complaint investigation and delivered findings
Grace SandovalAdministratorMet with Licensing Program Analyst during investigation

Inspection Report

Complaint Investigation
Census: 106 Capacity: 155 Deficiencies: 0 Date: Aug 3, 2023

Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that facility staff were not meeting residents' needs.

Complaint Details
The complaint alleged that staff left a resident in a wheelchair all day causing leg swelling. Statements from staff, witnesses, Home Health personnel, and the resident's Power of Attorney indicated appropriate care was provided. The allegation was unsubstantiated.
Findings
The investigation found that although the allegation may be true or valid, there was not a preponderance of evidence to prove it. Staff complied with Home Health recommendations and the facility was meeting the resident's needs. The complaint was determined to be unsubstantiated.

Report Facts
Capacity: 155 Census: 106

Employees mentioned
NameTitleContext
David LeibertLicensing Program AnalystConducted the complaint investigation
Grace SandovalAdministratorFacility administrator met during investigation

Inspection Report

Complaint Investigation
Census: 106 Capacity: 155 Deficiencies: 0 Date: Aug 3, 2023

Visit Reason
An unannounced complaint investigation was conducted in response to a complaint alleging that staff did not allow a resident to have a visitor take the resident out of the facility.

Complaint Details
The complaint alleged that staff did not allow a resident to have a visitor take the resident out of the facility. The investigation found this allegation to be unfounded due to a miscommunication and confirmed by statements from the complainant.
Findings
The investigation found that the complaint was the result of a miscommunication regarding a visitor seeking to take a resident outside while remaining on facility premises. The allegation was determined to be unfounded and the complaint was dismissed.

Report Facts
Capacity: 155 Census: 106

Employees mentioned
NameTitleContext
David LeibertLicensing Program AnalystConducted the complaint investigation and delivered findings
Grace SandovalAdministratorFacility administrator met with Licensing Program Analyst to discuss the complaint disposition

Inspection Report

Complaint Investigation
Census: 106 Capacity: 155 Deficiencies: 0 Date: Aug 3, 2023

Visit Reason
The inspection was an unannounced complaint investigation triggered by an allegation that facility staff were not meeting residents' needs.

Complaint Details
The complaint alleged that staff left a resident in a wheelchair all day causing leg swelling. The investigation included statements from staff, witnesses, and review of documents and multiple site visits. The allegation was determined to be unsubstantiated.
Findings
The investigation found that although the allegation may be true or valid, there was not a preponderance of evidence to prove it. Staff complied with Home Health recommendations, and both Home Health personnel and the resident's Power of Attorney believe appropriate care is being provided. Therefore, the allegation was unsubstantiated.

Report Facts
Complaint Control Number: 21 Complaint Control Number Suffix: 20230531082558

Employees mentioned
NameTitleContext
David LeibertEvaluator / Licensing Program AnalystConducted the complaint investigation and delivered findings
Grace SandovalAdministratorFacility administrator met with the evaluator to discuss the disposition

Inspection Report

Complaint Investigation
Census: 105 Capacity: 155 Deficiencies: 0 Date: Jul 6, 2023

Visit Reason
This was an unannounced complaint investigation visit triggered by a complaint received on 2023-05-18 regarding allegations of inadequate hygiene service, food service, call bell response, and facility disrepair.

Complaint Details
The complaint was unsubstantiated after investigation through multiple site visits, witness statements, and document reviews. Allegations included inadequate hygiene, food service, call bell response, and facility disrepair, but evidence did not prove these occurred.
Findings
The investigation found that while some allegations may be true, there was insufficient evidence to substantiate them. Food service was found to be adequate, call bell response was mostly timely, and the facility was clean and in good repair. No citations were issued.

Report Facts
Capacity: 155 Census: 105 Call response times: 1 Call response times: 1 Shower refusals: 4 Investigation visit time: 1

Employees mentioned
NameTitleContext
Grace SandovalAdministratorMet with during the investigation
David LeibertLicensing Program AnalystConducted the complaint investigation

Inspection Report

Complaint Investigation
Census: 105 Capacity: 155 Deficiencies: 0 Date: Jul 6, 2023

Visit Reason
An unannounced complaint investigation visit was conducted following a complaint received on 2023-05-18 regarding allegations of inadequate hygiene service, food service, call bell response, and facility disrepair.

Complaint Details
The complaint was unsubstantiated after investigation through multiple site visits, witness statements, and document reviews. No citations were issued.
Findings
The investigation found that while some allegations may be true, there was insufficient evidence to substantiate them. Observations included refusal of showers by one resident on certain dates, generally timely call bell responses, fresh and nourishing food, and the facility being clean and in good repair.

Report Facts
Capacity: 155 Census: 105

Employees mentioned
NameTitleContext
David LeibertLicensing Program AnalystConducted the complaint investigation and met with the Administrator
Grace SandovalAdministratorFacility Administrator met during the investigation

Inspection Report

Complaint Investigation
Census: 109 Capacity: 155 Deficiencies: 2 Date: Jun 5, 2023

Visit Reason
Unannounced Case Management - Incident visit conducted to review several incident reports involving resident safety and medication errors.

Complaint Details
Visit was complaint-related involving incidents of resident falls, medication errors, and resident leaving premises without staff knowledge. Substantiation status is not explicitly stated.
Findings
The facility failed to ensure resident R2's medication was administered correctly, resulting in two Fentanyl patches being applied simultaneously, and resident R1 left the facility without staff knowledge on multiple occasions, posing immediate health and safety risks. A civil penalty was assessed for repeated citation.

Deficiencies (2)
Facility failed to ensure R2's medication was given as prescribed; staff found 2 Fentanyl patches on resident at one time, posing immediate health and safety risk.
Facility personnel were insufficient and not competent to meet resident needs; resident R1 left the facility without staff knowledge, posing immediate risk.
Report Facts
Civil penalty amount: 250 Deficiency citation count: 2

Employees mentioned
NameTitleContext
Grace SandovalAdministratorMet with Licensing Program Analyst during inspection and involved in incident interviews
Araceli CanelaLicensing Program AnalystConducted the unannounced Case Management - Incident visit and evaluation

Inspection Report

Census: 109 Capacity: 155 Deficiencies: 2 Date: Jun 5, 2023

Visit Reason
An unannounced Case Management - Incident visit was conducted to review several incident reports submitted by the facility, including falls and medication errors involving residents.

Findings
The facility failed to ensure resident R2's medication was administered correctly, resulting in a medication error with two Fentanyl patches applied simultaneously. Resident R1 left the facility unsupervised on multiple occasions, posing an immediate health and safety risk. A civil penalty was assessed for repeated citation.

Deficiencies (2)
Facility failed to ensure R2's medication was given as prescribed; staff found 2 Fentanyl patches on resident at one time, posing immediate health and safety risk.
Resident R1 left the facility on two occasions without staff knowledge or signing out, posing immediate risk to health and safety.
Report Facts
Civil penalty amount: 250 Deficiencies cited: 2

Employees mentioned
NameTitleContext
Grace SandovalAdministratorMet with Licensing Program Analyst during visit and interviewed regarding incidents
Araceli CanelaLicensing Program AnalystConducted the unannounced Case Management - Incident visit and authored the report
Kimberley MotaLicensing Program ManagerSupervisor overseeing the licensing evaluation

Inspection Report

Complaint Investigation
Census: 87 Capacity: 155 Deficiencies: 2 Date: Feb 7, 2023

Visit Reason
The inspection was an unannounced complaint investigation triggered by allegations that the facility did not provide assistance with resident care needs and failed to notify the resident's responsible party or properly address a resident's injury.

Complaint Details
The complaint investigation was substantiated. Allegations included failure to provide assistance with resident care needs and failure to notify the resident's responsible party or properly address the resident's injury.
Findings
The investigation substantiated that the facility failed to provide adequate assistance with oral care to a dementia resident and did not notify the resident's family or properly address the resident's arm injury, including failure to change bandages and lack of medical assessment documentation.

Deficiencies (2)
Facility failed to ensure resident R1 was assisted with their oral, self care needs and plan to ensure injuries are assessed.
Facility failed to report R1's arm injuries to family and Community Care Licensing within 7 days.
Report Facts
Capacity: 155 Census: 87 Plan of Correction Due Date: Feb 8, 2023 Plan of Correction Due Date: Feb 16, 2023

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the complaint investigation and authored the report
Grace SandovalAdministratorFacility administrator involved in the investigation
Kimberley MotaSupervisorSupervisor overseeing the licensing evaluation

Inspection Report

Complaint Investigation
Census: 87 Capacity: 155 Deficiencies: 2 Date: Feb 7, 2023

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations that the facility did not provide assistance with resident care needs and did not notify the resident's responsible party or properly address a resident's injury.

Complaint Details
The complaint investigation was substantiated based on evidence that the facility did not provide assistance with resident care needs for Dementia resident R1 and failed to notify the resident's responsible party of an injury. The bandages on R1 were not changed for several days and there was no documentation of medical assessment.
Findings
The investigation substantiated that the facility failed to provide adequate assistance with oral care and self-care needs to resident R1 and failed to notify the resident's family of an injury, with bandages left unchanged for several days without medical assessment. Deficiencies were cited related to resident care and reporting requirements.

Deficiencies (2)
Facility failed to ensure resident R1 was assisted with their oral, self care needs and plan to ensure injuries are assessed.
Facility failed to report R1's arm injuries to family and Community Care Licensing within 7 days.
Report Facts
Census: 87 Total Capacity: 155 Deficiency Type A Plan of Correction Due Date: Feb 8, 2023 Deficiency Type B Plan of Correction Due Date: Feb 16, 2023 Staff Training Due Date: Feb 14, 2023

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the complaint investigation and delivered findings
Kimberley MotaLicensing Program ManagerOversaw complaint investigation and signed report
Grace SandovalAdministratorFacility administrator met during investigation

Inspection Report

Annual Inspection
Census: 83 Capacity: 155 Deficiencies: 0 Date: Dec 15, 2022

Visit Reason
The inspection was an unannounced Required - 1 Year annual inspection focused on Infection Control procedures and practices at the Residential Care Facility for the Elderly.

Findings
No deficiencies were cited during this inspection. Infection control practices were observed including COVID-19 precautions, PPE usage, and daily disinfection. A concern was noted regarding the delayed egress door alarm system not adequately alerting staff, and a plan was requested to address this by 12/16/2022. No fire safety hazards were observed and fire safety equipment was properly serviced.

Report Facts
Capacity: 155 Census: 83 Fire extinguisher service date: Dec 13, 2022 Deadline for updated records submission: Jan 10, 2023

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the inspection and made findings
Grace SandovalAdministratorFacility administrator mentioned as not available during visit
Cathy VillarrealMarketing DirectorMet with Licensing Program Analyst during inspection and exit interview

Inspection Report

Complaint Investigation
Capacity: 155 Deficiencies: 2 Date: Dec 15, 2022

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations of untrained staff assisting residents and the facility not following COVID-19 procedures.

Complaint Details
The complaint investigation was substantiated for allegations of untrained staff assisting residents and failure to follow COVID-19 procedures. The allegation of insufficient staffing was unsubstantiated.
Findings
Both allegations were substantiated based on corroborating statements and observations. The facility failed to ensure staff received required medication training and did not consistently enforce COVID-19 visitor screening protocols, posing health and safety risks to residents. An allegation of insufficient staffing was unsubstantiated.

Deficiencies (2)
Failure to comply with Department of Public Health and Department of Social Services COVID-19 guidelines, including inadequate visitor screening and hand sanitizing, posing immediate health and safety risks.
Personnel did not receive required on-the-job training or have related experience, specifically staff S2 lacked all required medication training prior to assisting residents.
Report Facts
Facility capacity: 155

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystEvaluator conducting the complaint investigation
Nichole KindredAdministratorFacility administrator mentioned in report
Cathy VillarealMarketing DirectorFacility representative met during inspection

Inspection Report

Complaint Investigation
Capacity: 155 Deficiencies: 2 Date: Dec 15, 2022

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 07/06/2022 regarding untrained staff assisting residents and the facility not following COVID-19 procedures.

Complaint Details
The complaint investigation was substantiated for allegations of untrained staff assisting residents and failure to follow COVID-19 procedures. The allegation of insufficient staffing was unsubstantiated.
Findings
The investigation substantiated that untrained staff assisted residents without completing required medication training and that the facility failed to follow COVID-19 procedures, including inadequate visitor screening and hand sanitizing, especially on weekends. An allegation of insufficient staffing was found unsubstantiated.

Deficiencies (2)
Failure to ensure COVID-19 procedures were followed, including visitor screening and hand sanitizing, posing an immediate health and safety risk to residents.
Personnel did not receive required on-the-job training or related experience, evidenced by staff assisting residents without completing medication training.
Report Facts
Capacity: 155

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the complaint investigation and delivered findings
Kimberley MotaLicensing Program ManagerOversaw the complaint investigation
Nichole KindredAdministratorFacility administrator involved in staffing statements
Cathy VillarealMarketing DirectorMet with Licensing Program Analyst during the visit

Inspection Report

Annual Inspection
Census: 83 Capacity: 155 Deficiencies: 0 Date: Dec 15, 2022

Visit Reason
The inspection was an unannounced Required - 1 Year annual inspection focused on Infection Control procedures and practices at this Residential Care Facility for the Elderly.

Findings
The facility demonstrated infection control practices including COVID-19 symptom screening, PPE supply, and cleaning protocols. However, the alarm on the 30 second delayed egress door in the memory care area was not loud enough to alert staff and did not send a signal to staff, requiring a plan to ensure staff are alerted. No deficiencies were cited during this inspection.

Report Facts
Capacity: 155 Census: 83 Fire Extinguisher Service Date: Dec 13, 2022 Records Submission Deadline: Jan 10, 2023

Employees mentioned
NameTitleContext
Grace SandovalAdministratorNamed as facility administrator; not present during inspection
Cathy VillarrealMarketing DirectorMet with Licensing Program Analyst during inspection and exit interview
Araceli CanelaLicensing Program AnalystConducted the inspection
Kimberley MotaLicensing Program ManagerNamed in report header and footer

Inspection Report

Follow-Up
Census: 98 Capacity: 155 Deficiencies: 0 Date: Aug 9, 2022

Visit Reason
The visit was an unannounced Case Management - Incident inspection to follow up on a self-reported incident involving a resident in memory care who made a comment about inappropriate behavior by a male staff member during the night shift.

Complaint Details
The visit was triggered by a self-reported incident involving resident R2 who alleged inappropriate behavior by a male staff member during the night shift. The allegation was not substantiated as the resident later mentioned nothing regarding the matter and no other complaints were received.
Findings
No additional information was received regarding the incident, no complaints from other residents, and no citations were issued during this visit.

Report Facts
Staff during night shifts: 3

Employees mentioned
NameTitleContext
Grace SandovalAdministratorMet with Licensing Program Analyst during the inspection
Beatrice CortezCare CoordinatorSpoke with Licensing Program Analyst regarding resident R2

Inspection Report

Complaint Investigation
Census: 98 Capacity: 155 Deficiencies: 1 Date: Aug 9, 2022

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2022-04-18 alleging inadequate medication management at the facility.

Complaint Details
The complaint investigation was substantiated regarding inadequate medication management. Other allegations about unmet resident needs and call button response times were unsubstantiated.
Findings
The investigation substantiated the allegation that medication management was inadequate, specifically that staff initially failed to provide prescribed medication to a resident, posing an immediate health and safety risk. Other allegations regarding unmet resident needs and delayed call button responses were unsubstantiated.

Deficiencies (1)
Failure to ensure resident's medication was provided as prescribed, with staff initially reporting medication was unavailable when it was in fact present, posing an immediate health and safety risk.
Report Facts
Capacity: 155 Census: 98 Plan of Correction Due Date: Aug 10, 2022 Plan of Correction Training Proof Due Date: Aug 19, 2022

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the complaint investigation and delivered findings
Nichole KindredAdministratorFacility administrator responsible for submitting plan of correction
Grace SandovalMet with during inspection

Inspection Report

Complaint Investigation
Census: 98 Capacity: 155 Deficiencies: 1 Date: Aug 9, 2022

Visit Reason
Unannounced complaint investigation visit conducted due to allegations of inadequate medication management, unmet resident needs, and untimely response to call buttons.

Complaint Details
The complaint investigation was substantiated for inadequate medication management based on statements and record review. Allegations regarding unmet resident needs and delayed call button response were unsubstantiated.
Findings
The allegation of inadequate medication management was substantiated, with evidence showing a medication was initially not provided due to staff error, posing an immediate health and safety risk. Allegations regarding unmet resident dietary needs and untimely call button responses were unsubstantiated due to lack of corroborating evidence.

Deficiencies (1)
Failure to ensure resident's medication was provided as prescribed, with staff initially reporting medication was unavailable when it was present, posing an immediate health and safety risk.
Report Facts
Capacity: 155 Census: 98 Deficiencies cited: 1 Plan of Correction due date: Aug 10, 2022 Plan of Correction training due date: Aug 19, 2022

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the complaint investigation and delivered findings
Kimberley MotaLicensing Program ManagerNamed in report as Licensing Program Manager
Nichole KindredAdministratorFacility administrator involved in findings and plan of correction

Inspection Report

Follow-Up
Census: 98 Capacity: 155 Deficiencies: 0 Date: Aug 9, 2022

Visit Reason
The visit was an unannounced Case Management - Incident inspection to follow up on a self-reported incident involving a resident in memory care who made a comment about inappropriate behavior by a male staff member during the night shift.

Findings
The facility attempted to gather more information from the resident, who later did not mention the matter further. The facility notified the resident's family and Community Care Licensing. No other complaints were received and no citations were issued during this visit.

Report Facts
Staff during night shifts: 3

Employees mentioned
NameTitleContext
Grace SandovalAdministratorMet with Licensing Program Analyst during the inspection
Beatrice CortezCare CoordinatorSpoke with Licensing Program Analyst regarding resident (R2)
Araceli CanelaLicensing Program AnalystConducted the unannounced Case Management - Incident inspection
Kimberley MotaLicensing Program ManagerNamed in report header

Inspection Report

Complaint Investigation
Census: 90 Capacity: 155 Deficiencies: 0 Date: Jul 29, 2022

Visit Reason
The inspection visit was conducted unannounced to ensure the health and safety of residents following a self-reported fire incident on 07/28/2022 involving an air conditioning unit outside the building.

Complaint Details
The visit was triggered by a self-reported incident involving smoke and fire from an air conditioning unit. The complaint was investigated and found to have no deficiencies.
Findings
The fire was contained by staff using a fire extinguisher and confirmed by the Fire Department. No residents were harmed, and there was no structural damage to the affected resident apartment. The facility ventilated the apartment and offered relocation to residents during repairs. No deficiencies were cited during the inspection.

Report Facts
Capacity: 155 Census: 90

Employees mentioned
NameTitleContext
Manuel FerrerMaintenance DirectorMet with Licensing Program Analyst during inspection regarding the fire incident

Inspection Report

Census: 90 Capacity: 155 Deficiencies: 0 Date: Jul 29, 2022

Visit Reason
The inspection visit was an unannounced case management incident inspection to ensure the health and safety of residents following a self-reported fire incident on 07/28/2022.

Findings
The facility staff observed and contained a fire involving an air conditioning unit outside the dining room window. The fire was extinguished without resident injury or structural damage. Smoke entered one resident apartment, which was ventilated and offered relocation for repairs. No deficiencies were cited during the inspection.

Employees mentioned
NameTitleContext
Manuel FerrerMaintenance DirectorMet with Licensing Program Analyst during inspection and provided information about the incident and HVAC replacement.

Inspection Report

Follow-Up
Census: 96 Capacity: 155 Deficiencies: 1 Date: Jul 19, 2022

Visit Reason
The Licensing Program Analyst arrived unannounced to follow up on a self-reported incident involving a medication error that occurred on 2022-03-10, where a staff member accidentally gave the wrong medication to a resident.

Findings
The facility failed to ensure that a resident received medication as prescribed, resulting in a medication error involving two residents with the same first name. The facility took corrective actions including creating resident photo cards and staff training on medication administration.

Deficiencies (1)
Facility failed to ensure resident's medication was given as prescribed when staff accidentally gave medication intended for another resident with the same name, posing an immediate health and safety risk.
Report Facts
Deficiency Type: 1 Plan of Correction Due Date: Jul 20, 2022

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the follow-up visit and evaluation.
Grace SandovalAdministratorMet with Licensing Program Analyst during the visit.
Kimberley MotaSupervisorSupervisor overseeing the licensing evaluation.

Inspection Report

Follow-Up
Census: 96 Capacity: 155 Deficiencies: 1 Date: Jul 19, 2022

Visit Reason
The visit was an unannounced follow-up on a self-reported incident involving a medication error that occurred on 2022-03-10, where a staff member accidentally gave the wrong medication to a resident.

Findings
The facility failed to ensure that resident R1 received medication as prescribed when staff member S1 gave R1 medication intended for another resident with the same first name, posing an immediate health and safety risk. The facility implemented corrective actions including resident photo cards and staff training.

Deficiencies (1)
Failure to ensure R1's medication was given as prescribed when staff accidentally gave medication intended for another resident with the same name, posing an immediate health and safety risk.
Report Facts
Capacity: 155 Census: 96 Deficiencies cited: 1

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the follow-up inspection and authored the report
Grace SandovalAdministratorMet with Licensing Program Analyst during inspection and involved in incident report
Kimberley MotaLicensing Program ManagerSupervisor overseeing the inspection

Inspection Report

Complaint Investigation
Census: 93 Capacity: 155 Deficiencies: 0 Date: Jun 21, 2022

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2022-01-10 regarding allegations that medication was accessible to residents and that staff were not adequately trained.

Complaint Details
The complaint investigation was unsubstantiated. Allegations included medication being accessible to residents and inadequate staff training. No evidence or corroborating statements were found to support these allegations.
Findings
The Licensing Program Analyst conducted inspections and interviews, finding no evidence that medication was left accessible to residents or that untrained staff administered medication. Staff training records were current, and no corroborating statements supported the allegations. The complaints were determined to be unsubstantiated with no citations issued.

Report Facts
Capacity: 155 Census: 93

Employees mentioned
NameTitleContext
Araceli CanelaLicensing EvaluatorConducted the complaint investigation and authored the report
Kimberley MotaSupervisorSupervisor overseeing the complaint investigation
Grace SandovalAdministratorFacility administrator met during the inspection
Nichole KindredAdministratorFacility administrator listed in report header

Inspection Report

Complaint Investigation
Census: 93 Capacity: 155 Deficiencies: 0 Date: Jun 21, 2022

Visit Reason
The visit was an unannounced complaint investigation triggered by allegations received on 2022-01-10 regarding medication accessibility to residents and staff training adequacy.

Complaint Details
The complaint alleged medication was accessible to residents due to unlocked medication rooms or cabinets and that staff were not adequately trained, including medication techs handing out medication to untrained staff. The investigation found no corroborating evidence or statements to substantiate these claims. The allegations were unsubstantiated.
Findings
The Licensing Program Analyst conducted inspections, observations, and interviews but found no evidence supporting the allegations. Medication was not left accessible to residents, and staff training records were current. The allegations were determined to be unsubstantiated.

Report Facts
Capacity: 155 Census: 93

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the complaint investigation and authored the report
Kimberley MotaLicensing Program ManagerNamed as Licensing Program Manager overseeing the investigation
Grace SandovalAdministratorFacility administrator met during the inspection
Nichole KindredAdministratorFacility administrator named in the report header

Inspection Report

Annual Inspection
Census: 90 Capacity: 155 Deficiencies: 0 Date: Jan 20, 2022

Visit Reason
The inspection was an unannounced Required - 1 Year annual inspection focused on Infection Control procedures and practices of this Residential Care Facility for the Elderly.

Findings
The inspection found that COVID-19 precaution signs and infection control practices were in place, including screening, PPE use, and cleaning protocols. Fire safety measures were also compliant with no hazards observed. No deficiencies were cited during this inspection.

Report Facts
PPE supply duration: 30 Fire extinguisher service date: Dec 27, 2021 Number of floors used: 3 Delayed egress time: 30

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the inspection
Grace SandovalAdministratorMet with Licensing Program Analyst during inspection

Inspection Report

Annual Inspection
Census: 90 Capacity: 155 Deficiencies: 0 Date: Jan 20, 2022

Visit Reason
The inspection was an unannounced Required - 1 Year annual inspection focused on Infection Control procedures and practices at this Residential Care Facility for the Elderly.

Findings
The inspection found that infection control practices were in place, including COVID-19 symptom screening, PPE usage, visitor vaccination verification, and daily cleaning and disinfection. Fire safety measures were also observed to be compliant with no hazards noted. No deficiencies were cited during this inspection.

Report Facts
Facility capacity: 155 Resident census: 90 Fire extinguisher service date: Dec 27, 2021 Inspection start time: 1353 Inspection end time: 1545

Employees mentioned
NameTitleContext
Grace SandovalAdministratorMet with Licensing Program Analyst during inspection
Araceli CanelaLicensing Program AnalystConducted the inspection
Kimberley MotaLicensing Program ManagerNamed in report header

Inspection Report

Complaint Investigation
Census: 83 Capacity: 155 Deficiencies: 1 Date: Oct 14, 2021

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations that staff did not safeguard a resident's personal items, specifically an electric shaver, and other complaints regarding resident care including unexplained weight loss, hygiene assistance, and meal provision.

Complaint Details
The complaint investigation was substantiated for the allegation that staff did not safeguard resident's personal items. Other allegations about unexplained weight loss, hygiene assistance, and meal provision were unsubstantiated due to insufficient evidence.
Findings
The allegation that staff did not safeguard the resident's personal items was substantiated, with evidence showing the resident's electric shaver was missing and the facility reimbursed the family $70. Other allegations regarding unexplained weight loss, hygiene, and meal provision were unsubstantiated due to lack of sufficient evidence.

Deficiencies (1)
Failure to safeguard resident's personal items, specifically an electric shaver that was missing and reimbursed by the facility.
Report Facts
Reimbursement amount: 70 Capacity: 155 Census: 83

Employees mentioned
NameTitleContext
Nichole KindredAdministratorMet with Licensing Program Analyst during investigation and provided explanations regarding the missing electric shaver
Araceli CanelaLicensing Program AnalystConducted the complaint investigation visit
Kimberley MotaSupervisorSupervisor overseeing the complaint investigation

Inspection Report

Complaint Investigation
Census: 83 Capacity: 155 Deficiencies: 1 Date: Oct 14, 2021

Visit Reason
An unannounced complaint investigation was conducted based on allegations that staff did not safeguard a resident's personal items, specifically an electric shaver, and other complaints regarding resident care including unexplained weight loss, hygiene assistance, and meal provision.

Complaint Details
The complaint investigation was substantiated for the allegation that staff did not safeguard resident's personal items. Other allegations related to unexplained weight loss, hygiene care, and meal provision were unsubstantiated due to insufficient evidence.
Findings
The allegation that staff did not safeguard the resident's personal items was substantiated, with evidence showing the resident's electric shaver was missing and the facility reimbursed the family $70. Other allegations regarding weight loss, hygiene, and meal provision were unsubstantiated due to lack of sufficient evidence.

Deficiencies (1)
Failure to safeguard resident's personal items, specifically an electric shaver that was missing and reimbursed by the facility.
Report Facts
Reimbursement amount: 70 Deficiency count: 1 Plan of Correction due date: Oct 30, 2021

Employees mentioned
NameTitleContext
Araceli CanelaLicensing Program AnalystConducted the complaint investigation and authored the report
Nichole KindredAdministratorMet with Licensing Program Analyst during investigation
Kimberley MotaLicensing Program ManagerNamed as Licensing Program Manager overseeing the investigation

Inspection Report

Census: 63 Capacity: 155 Deficiencies: 0 Date: Aug 18, 2021

Visit Reason
The inspection was a Post Licensing unannounced visit focused on infection control procedures and practices at this Residential Care Facility for the Elderly.

Findings
No deficiencies were cited during this inspection. The facility demonstrated compliance with COVID-19 screening, infection control practices, PPE availability, and safety measures including fire extinguisher maintenance and water temperature regulation.

Report Facts
Residents in Memory Care: 37 Staff and resident surveillance testing: 25

Employees mentioned
NameTitleContext
Jill NakagawaLicensing Program AnalystConducted the Post Licensing inspection.
Maggie PerriCare CoordinatorMet with the Licensing Program Analyst during the inspection and provided information on infection control.

Inspection Report

Census: 63 Capacity: 155 Deficiencies: 0 Date: Aug 18, 2021

Visit Reason
The inspection was an unannounced Post Licensing visit focused on Infection Control procedures and practices at this Residential Care Facility for the Elderly.

Findings
No deficiencies were cited during this inspection. The facility demonstrated compliance with COVID-19 mitigation measures, infection control practices, and safety regulations including fire extinguisher maintenance and water temperature checks.

Report Facts
Residents in Memory Care: 37 Staff and resident surveillance testing: 25

Employees mentioned
NameTitleContext
Jill NakagawaLicensing Program AnalystConducted the Post Licensing Inspection.
Maggie PerriCare CoordinatorMet with Licensing Program Analyst during inspection and participated in exit interview.
Kimberley MotaLicensing Program ManagerNamed in report header and signature section.

Inspection Report

Original Licensing
Capacity: 155 Deficiencies: 0 Date: Jan 12, 2021

Visit Reason
This was a prelicensing inspection conducted to evaluate the facility prior to licensing and to ensure compliance with regulations including fire clearance, safety, and COVID-19 protocols.

Findings
The facility was found to have no apparent safety hazards or concerns. All required safety equipment, emergency supplies, and COVID-19 precautions were in place and functioning. The facility met requirements for fire safety, medication security, and emergency preparedness.

Report Facts
Total apartments: 141 Nonambulatory residents capacity: 130 Bedridden residents capacity: 25 Hospice residents capacity: 25 Water temperature: 116 Emergency generator run time: 3

Employees mentioned
NameTitleContext
Nichole KindredAdministratorAdministrator present during inspection and waived Component III orientation
Jason ReyesLicenseeLicensee met during inspection
Cathy VillarealMarketing DirectorMarketing Director met during inspection
Jason SimonMaintenance DirectorMaintenance Director met during inspection
Araceli CanelaLicensing Program AnalystConducted the prelicensing inspection
Bethany MoellersLicensing Program ManagerNamed as Licensing Program Manager

Inspection Report

Original Licensing
Capacity: 155 Deficiencies: 0 Date: Dec 17, 2020

Visit Reason
This was an initial licensing evaluation conducted via telephone call with the Community Care Licensing analyst to verify applicant and administrator understanding of Title 22 and facility operation requirements.

Findings
The applicant and administrator successfully completed the COMP II component, confirming understanding of licensing requirements including facility operation, staff qualifications, training, grievances, food service, and medication management. No deficiencies were noted.

Report Facts
Capacity: 155 Census: 0

Employees mentioned
NameTitleContext
Nichole KindredAdministratorParticipant in COMP II and applicant/administrator for licensing
Jason ReyesManaging MemberParticipant in COMP II
Shannon BetkerAnalystCommunity Care Licensing analyst conducting COMP II
Jude De La ConcepcionLicensing Program ManagerNamed as Licensing Program Manager on report

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