The Mercy Community
The Mercy Community
The Mercy Community is a Senior Living Home in Connecticut
The Mercy Community is a Senior Living Home in Connecticut
Make every moment count at The Mercy Community, an idyllic retreat in West Hartford, CT, offering independent living. Purposely built and spacious studio to two-bedroom floor plans are provided in a vibrant and welcoming environment, ensuring residents can feel at ease during their stay. The community strives to maintain residents’ independence without hassles, helping them with chores and maintenance.
Residents can spend their days as they please with fun recreational activities and engaging programs that aim to keep them active and socially connected. With plenty of convenient local amenities nearby, residents have easy access to their needs. The community also provides shuttle services for residents’ convenience. With its extensive amenities and top-notch services, residents are guaranteed to thrive in their golden years.
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Occupancy trails most facilities in the state, suggesting excess open capacity. The facility operates with a larger bed count than most state competitors, supporting broader intake. Residents generally stay for shorter periods than state peers, pointing to quicker turnover.
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Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income exceeds the majority of state facilities, highlighting strong profitability.
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Medicare nights run higher than most peers, indicating robust short-stay referrals. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights lead the state, showing strong demand from market-rate residents.
Occupancy
Finance
Percentage of home revenue spent on payroll costs.
House Specifics:
OperationsQuality Ratings
CMS 5-star rating based on health inspections, staffing, and quality measures.
Rating based on deficiencies found during state health inspections.
Rating based on nurse staffing hours per resident per day.
Quality Measures rating based on clinical outcomes for residents.
Total nurse staffing hours per resident per day.
Medicaid, Medicare & Private
Number of resident nights paid by Medicare for short-term or rehab care.
Resident nights covered by Medicaid for long-term care or support services.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: Mid-rise
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
Touring Checklist for Senior Living
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Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
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Types of Care at The Mercy Community
Places of interest near The Mercy Community
2.5 miles from city center
2021 Albany Ave, West Hartford, CT 06117
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Comparison Chart
The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
For self-sufficient seniors seeking community and minimal assistance.
For self-sufficient seniors seeking community and minimal assistance.
For self-sufficient seniors seeking community and minimal assistance.
For self-sufficient seniors seeking community and minimal assistance.
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 26 | 7 | No |
| Licensed Practical Nurse | 42 | 7.2 | No |
| Certified Nursing Assistant | 104 | 7.3 | No |
Staff by Category
Contractor Analysis
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 104 | 0 | 104 | 37,817 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 42 | 0 | 42 | 13,732 | 91 | 100% | 7.2 |
| Registered Nurse | 26 | 0 | 26 | 8,540 | 91 | 100% | 7 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 3,121 | 75 | 82% | 8 |
| Physical Therapy Assistant | 0 | 7 | 7 | 1,851 | 84 | 92% | 7.2 |
| Mental Health Service Worker | 3 | 0 | 3 | 1,368 | 64 | 70% | 8 |
| Other Social Services Staff | 3 | 0 | 3 | 1,240 | 77 | 85% | 7.5 |
| Speech Language Pathologist | 0 | 4 | 4 | 1,163 | 65 | 71% | 7 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 951 | 78 | 86% | 7.1 |
| Dental Services Staff | 2 | 0 | 2 | 780 | 65 | 71% | 7.9 |
| Occupational Therapy Aide | 0 | 2 | 2 | 552 | 56 | 62% | 8 |
| Physical Therapy Aide | 0 | 2 | 2 | 530 | 62 | 68% | 6.8 |
| Qualified Social Worker | 0 | 2 | 2 | 503 | 60 | 66% | 6.6 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 385 | 52 | 57% | 7.4 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 88 | 40 | 44% | 2.1 |
Health Inspection History
Source: CMS Health Citations (Jul 2019 – May 2025)
Citation Severity Distribution
Top Deficiency Categories
Citation Sources
State Comparison (CT)
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| May 19, 2025 | D | Quality of Care | F0684 | Corrected |
| Nov 12, 2024 | E | Abuse/Neglect | F0603 | Corrected |
| Nov 12, 2024 | E | Infection Control | F0883 | Corrected |
| Nov 12, 2024 | F | Infection Control | F0887 | Corrected |
| Nov 12, 2024 | E | Pharmacy | F0761 | Corrected |
| Nov 12, 2024 | D | Quality of Care | F0677 | Corrected |
| Nov 12, 2024 | D | Care Planning | F0657 | Corrected |
| Nov 12, 2024 | E | Resident Rights | F0572 | Corrected |
| Sep 10, 2024 | D | Quality of Care | F0689 | Corrected |
| Sep 10, 2024 | D | Care Planning | F0656 | Corrected |
| Aug 08, 2024 | D | Resident Rights | F0550 | Corrected |
| Jun 11, 2024 | D | Care Planning | F0842 | Corrected |
| Jan 26, 2024 | D | Care Planning | F0657 | Corrected |
| Feb 16, 2022 | D | Abuse/Neglect | F0602 | Corrected |
| Feb 16, 2022 | D | Environmental | F0919 | Corrected |
| Feb 16, 2022 | E | Nutrition | F0807 | Corrected |
| Feb 16, 2022 | E | Nutrition | F0812 | Corrected |
| Feb 16, 2022 | G | Pharmacy | F0760 | Corrected |
| Feb 16, 2022 | D | Care Planning | F0842 | Corrected |
| Feb 16, 2022 | E | Resident Rights | F0584 | Corrected |
| Jul 25, 2019 | D | Nutrition | F0812 | Corrected |
| Jul 25, 2019 | D | Pharmacy | F0755 | Corrected |
| Jul 25, 2019 | D | Pharmacy | F0761 | Corrected |
| Jul 25, 2019 | D | Care Planning | F0656 | Corrected |
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for Connecticut Seniors
- General: Age 65+, Connecticut resident, at risk of nursing home placement.
- Income Limits: State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).
- Asset Limits: $1,600 (state), $2,000 (Medicaid, individual).
- CT Specifics: Two tiers (state and Medicaid); waitlists possible.
- Services: In-home care (4-6 hours/day), adult day care (~$70/day), meals, respite (up to 14 days/year).
- General: Caregiver of senior with dementia, Connecticut resident.
- Income Limits: ~$2,500/month (individual, varies).
- Asset Limits: $40,000 (individual).
- CT Specifics: Limited to dementia caregivers; capped funding.
- Services: In-home respite (up to 30 days/year), adult day care (~$70/day).
- General: Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.
- Income Limits (2025): ~$41,000/year (individual, adjusted annually).
- Asset Limits: Not specified; focus is income-based.
- CT Specifics: Limited to 14 state-subsidized sites; participants pay 10% of service costs.
- Services: Personal care (3-5 hours/day), meals ($5-$7/meal), housekeeping, transportation (~5 trips/month).
- General: Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.
- Asset Limits: None since 2023 policy change.
- CT Specifics: Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.
- Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
- General: Age 55+, unemployed, low-income, Connecticut resident.
- Income Limits (2025): ~$1,983/month (125% FPL, individual).
- Asset Limits: Not specified; income-focused.
- CT Specifics: Priority for veterans, rural residents; limited slots (~500/year).
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Claim What’s Yours Financial Aid for Connecticut Seniors
Connecticut Home Care Program for Elders
Requirements:
- General:Age 65+, Connecticut resident, at risk of nursing home placement.
- Income Limits:State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).
- Asset Limits:$1,600 (state), $2,000 (Medicaid, individual).
- CT Specifics:Two tiers (state and Medicaid); waitlists possible.
Benefits without Contact:
- Services: In-home care (4-6 hours/day), adult day care (~$70/day), meals, respite (up to 14 days/year).
Statewide Respite Care Program
Requirements:
- General:Caregiver of senior with dementia, Connecticut resident.
- Income Limits:~$2,500/month (individual, varies).
- Asset Limits:$40,000 (individual).
- CT Specifics:Limited to dementia caregivers; capped funding.
Benefits without Contact:
- Services: In-home respite (up to 30 days/year), adult day care (~$70/day).
Congregate Housing Services Program (CHSP)
Requirements:
- General:Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.
- Income Limits (2025):~$41,000/year (individual, adjusted annually).
- Asset Limits:Not specified; focus is income-based.
- CT Specifics:Limited to 14 state-subsidized sites; participants pay 10% of service costs.
Benefits without Contact:
- Services: Personal care (3-5 hours/day), meals ($5-$7/meal), housekeeping, transportation (~5 trips/month).
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.
- Income Limits (2025):~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.
- Asset Limits:None since 2023 policy change.
- CT Specifics:Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.
Benefits without Contact:
- Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, Connecticut resident.
- Income Limits (2025):~$1,983/month (125% FPL, individual).
- Asset Limits:Not specified; income-focused.
- CT Specifics:Priority for veterans, rural residents; limited slots (~500/year).
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
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