Total health inspections
8
Connecticut average 5.7
Last Health inspection on May 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
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Senior Living Home
The Mercy Community
Make every moment count at The Mercy Community, an idyllic retreat in West Hartford, CT, offering independent living. Purposely built and spacious studio to two-bedroom floor plans are provided in a vibrant and welcoming environment, ensuring residents can feel at ease during their stay. The community strives to maintain residents’ independence without hassles, helping them with chores and maintenance.
Residents can spend their days as they please with fun recreational activities and engaging programs that aim to keep them active and socially connected. With plenty of convenient local amenities nearby, residents have easy access to their needs. The community also provides shuttle services for residents’ convenience. With its extensive amenities and top-notch services, residents are guaranteed to thrive in their golden years.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
328
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
83.3%
Residents per day (avg)
194
Occupancy rate
83.3%
Residents per day (avg)
194
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
24% of new residents, usually for short-term rehab.
Typical stay
24 days
Private pay
75% of new residents, often for short stays.
Typical stay
3 - 4 months
Finances and operations
Voluntary non-profit community
Operated by a church.
Home revenue
$51.8M
Surplus of revenue
$994.5K
Voluntary non-profit community
Operated by a church.
Home revenue
$51,847,071.00
Surplus of revenue
$994,475.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$14.8M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$36.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$50.9M
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: Mid-rise
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
Types of Care at The Mercy Community
Independent Living
Assisted Living
Memory Care
Health Inspection History
Inspections
Total health citations
24
Connecticut average 32
Citations per inspection
3
Connecticut average 5.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 24 citations resulted from standard inspections; and 6 of 24 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Connecticut averageConnecticut average: 0.3
Serious Health citations
1
1
43% worse than Connecticut averageConnecticut average: 0.7
0 critical citations
1 serious citation
23 moderate citations
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
May 19, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
May 19, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 12, 2024
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 12, 2024
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 12, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 12, 2024
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 12, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 12, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Senior Living around West Hartford The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
The Mercy Community
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
West Hartford
328
Yes
29
1 Bed / 2 Bed
The Court of Saint James
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
West Hartford
66
No
71
1 Bed / 2 Bed
Canterbury
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
West Hartford
-
No
60
1 Bed / 2 Bed
Federation Square Apartments
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
West Hartford
-
No
73
1 Bed
The McAuley at The Mercy Community
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
West Hartford
-
No
20
Studio / 1 Bed / 2 Bed
Places of interest near The Mercy Community
2.5 miles from city center
2021 Albany Ave, West Hartford, CT 06117
Calculate Travel Distance to The Mercy Community
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
213
Employees
189
Contractors
24
Staff to resident ratio
1.09:1
42% worse than Connecticut averageConnecticut average ratio: 1.88:1
Avg staff/day
111
Average shift
7.3 hours
0% compared with Connecticut averageConnecticut average: 7.5 hours
Total staff hours (quarter)
73,588
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
26
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
42
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
104
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
8.2%
6,023 contractor hours this quarter
Physical Therapy Assistant: 7
Speech Language Pathologist: 4
Respiratory Therapy Technician: 4
Qualified Social Worker: 2
Occupational Therapy Aide: 2
Physical Therapy Aide: 2
Occupational Therapy Assistant: 2
Therapeutic Recreation Specialist: 1
Staff by category
| Certified Nursing Assistant | 104 | 0 | 104 | 37,817 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 42 | 0 | 42 | 13,732 | 91 | 100% | 7.2 |
| Registered Nurse | 26 | 0 | 26 | 8,540 | 91 | 100% | 7 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 3,121 | 75 | 82% | 8 |
| Physical Therapy Assistant | 0 | 7 | 7 | 1,851 | 84 | 92% | 7.2 |
| Mental Health Service Worker | 3 | 0 | 3 | 1,368 | 64 | 70% | 8 |
| Other Social Services Staff | 3 | 0 | 3 | 1,240 | 77 | 85% | 7.5 |
| Speech Language Pathologist | 0 | 4 | 4 | 1,163 | 65 | 71% | 7 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 951 | 78 | 86% | 7.1 |
| Dental Services Staff | 2 | 0 | 2 | 780 | 65 | 71% | 7.9 |
| Occupational Therapy Aide | 0 | 2 | 2 | 552 | 56 | 62% | 8 |
| Physical Therapy Aide | 0 | 2 | 2 | 530 | 62 | 68% | 6.8 |
| Qualified Social Worker | 0 | 2 | 2 | 503 | 60 | 66% | 6.6 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 385 | 52 | 57% | 7.4 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 88 | 40 | 44% | 2.1 |
104 Certified Nursing Assistant
% of Days
100%
42 Licensed Practical Nurse
% of Days
100%
26 Registered Nurse
% of Days
100%
7 Clinical Nurse Specialist
% of Days
82%
7 Physical Therapy Assistant
% of Days
92%
3 Mental Health Service Worker
% of Days
70%
3 Other Social Services Staff
% of Days
85%
4 Speech Language Pathologist
% of Days
71%
4 Respiratory Therapy Technician
% of Days
86%
2 Dental Services Staff
% of Days
71%
2 Occupational Therapy Aide
% of Days
62%
2 Physical Therapy Aide
% of Days
68%
2 Qualified Social Worker
% of Days
66%
1 Dietitian
% of Days
68%
1 Administrator
% of Days
65%
1 Therapeutic Recreation Specialist
% of Days
57%
2 Occupational Therapy Assistant
% of Days
44%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
195 residents
Residents by payment source
Medicare
21 residents (10.8%)
Medicaid
122 residents (62.6%)
Private pay or other
52 residents (26.7%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.4
19% better than Connecticut averageConnecticut average: 10.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.4
13% better than Connecticut averageConnecticut average: 21.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
17.5%
Percent of long-stay residents whose need for help with daily activities has increased
17.5%
7% better than Connecticut averageConnecticut average: 18.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
12.9%
Percent of long-stay residents whose ability to move independently worsened
12.9%
33% better than Connecticut averageConnecticut average: 19.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.7%
In line with Connecticut averageConnecticut average: 24.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.7%
Percent of long-stay residents experiencing one or more falls with major injury
2.7%
21% better than Connecticut averageConnecticut average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.5%
Percent of long-stay high risk residents with pressure ulcers
3.5%
24% better than Connecticut averageConnecticut average: 4.6%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.0%
Percent of long-stay residents with a urinary tract infection
2.0%
16% worse than Connecticut averageConnecticut average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.6%
Percent of long-stay residents who lose too much weight
5.6%
11% better than Connecticut averageConnecticut average: 6.3%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Connecticut averageConnecticut average: 15.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
9.1%
Percent of long-stay residents who received an antipsychotic medication
9.1%
47% better than Connecticut averageConnecticut average: 17.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
14% better than Connecticut averageConnecticut average: 87.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than Connecticut averageConnecticut average: 93.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.1%
41% better than Connecticut averageConnecticut average: 70.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
32% better than Connecticut averageConnecticut average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.4%
42% better than Connecticut averageConnecticut average: 69.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Mercy Community based on CMS SNF Cost Reports.
Occupancy Rate
83.3%
↑ 3.0pp vs 2023
Net Income
$994,475
↑ ~$602K vs 2023
Total Payroll
$20,685,407
↑ ~$1.5M vs 2023
Profit Margin
1.9%
↑ 1.1pp vs 2023
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Guides for Better Senior Living
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