Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
The Mercy Community
The Mercy Community
The Mercy Community is a Senior Living Home in Connecticut
The Mercy Community is a Senior Living Home in Connecticut
Make every moment count at The Mercy Community, an idyllic retreat in West Hartford, CT, offering independent living. Purposely built and spacious studio to two-bedroom floor plans are provided in a vibrant and welcoming environment, ensuring residents can feel at ease during their stay. The community strives to maintain residents’ independence without hassles, helping them with chores and maintenance.
Residents can spend their days as they please with fun recreational activities and engaging programs that aim to keep them active and socially connected. With plenty of convenient local amenities nearby, residents have easy access to their needs. The community also provides shuttle services for residents’ convenience. With its extensive amenities and top-notch services, residents are guaranteed to thrive in their golden years.
Quality ratings
Based on health inspections, staffing and quality measures.
Based on deficiencies found during state health inspections.
Based on nurse staffing hours per resident per day.
Based on clinical outcomes for residents.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
256
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
71.6%
Residents per day (avg)
194
Occupancy rate
71.6%
Residents per day (avg)
194
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
37% of new residents, usually for short-term rehab.
Typical stay
5 - 6 months
Private pay
63% of new residents, often for short stays.
Typical stay
4 - 5 months
Finances and operations
Governmental home
City
Home revenue
$47.2M
Surplus of revenue
$392.5K
Governmental home
City
Home revenue
$47,239,802.00
Surplus of revenue
$392,460.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$13.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$33.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$46.8M
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: Mid-rise
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
Types of Care at The Mercy Community
Independent Living
Assisted Living
Memory Care
Comparison Chart
The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.Compare Senior Living around West Hartford
The Mercy Community
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
West Hartford
256
Yes
29
MERCY COMMUNITY HEALTH INC.
71.6%
$46,582,316.00
$13,389,360.00
28.7%
194.10
2/5
3.8280
2/5
4/5
4/5
1 Bed / 2 Bed
The Court of Saint James
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
West Hartford
66
No
71
-
-
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed
Canterbury
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
West Hartford
-
No
60
BEHNAM, SHAIDA
54.6%
$23,033,119.00
$9,700,483.00
42.1%
38.00
2/5
5.1016
3/5
4/5
1/5
1 Bed / 2 Bed
Federation Square Apartments
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
West Hartford
-
No
73
-
-
-
-
-
-
-
-
-
-
-
1 Bed
The McAuley at The Mercy Community
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
West Hartford
-
No
20
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Places of interest near The Mercy Community
2.5 miles from city center
2021 Albany Ave, West Hartford, CT 06117
Calculate Travel Distance to The Mercy Community
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
213
Total Staff
189
Employees
24
Contractors
73,588
Total Hours (Quarter)
111
Avg Staff/Day
7.3
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 26 | 7 | No |
| Licensed Practical Nurse | 42 | 7.2 | No |
| Certified Nursing Assistant | 104 | 7.3 | No |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
172 staff
7.2hs shift avg
Physicians & Practitioners ⓘ
7 staff
8hs shift avg
Therapy Services ⓘ
21 staff
6.9hs shift avg
Activities & Recreation ⓘ
1 staff
7.4hs shift avg
Social Services ⓘ
5 staff
7.2hs shift avg
Dietary Services ⓘ
1 staff
8hs shift avg
Other Services ⓘ
5 staff
8hs shift avg
Contractor Analysis
8.2%
of total hours from contractors
6,023 contractor hours this quarter
Speech Language Pathologist: 4
Respiratory Therapy Technician: 4
Qualified Social Worker: 2
Physical Therapy Assistant: 7
Occupational Therapy Aide: 2
Therapeutic Recreation Specialist: 1
Physical Therapy Aide: 2
Occupational Therapy Assistant: 2
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 104 | 0 | 104 | 37,817 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 42 | 0 | 42 | 13,732 | 91 | 100% | 7.2 |
| Registered Nurse | 26 | 0 | 26 | 8,540 | 91 | 100% | 7 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 3,121 | 75 | 82% | 8 |
| Physical Therapy Assistant | 0 | 7 | 7 | 1,851 | 84 | 92% | 7.2 |
| Mental Health Service Worker | 3 | 0 | 3 | 1,368 | 64 | 70% | 8 |
| Other Social Services Staff | 3 | 0 | 3 | 1,240 | 77 | 85% | 7.5 |
| Speech Language Pathologist | 0 | 4 | 4 | 1,163 | 65 | 71% | 7 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 951 | 78 | 86% | 7.1 |
| Dental Services Staff | 2 | 0 | 2 | 780 | 65 | 71% | 7.9 |
| Occupational Therapy Aide | 0 | 2 | 2 | 552 | 56 | 62% | 8 |
| Physical Therapy Aide | 0 | 2 | 2 | 530 | 62 | 68% | 6.8 |
| Qualified Social Worker | 0 | 2 | 2 | 503 | 60 | 66% | 6.6 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 385 | 52 | 57% | 7.4 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 88 | 40 | 44% | 2.1 |
Health Inspection History
Source: CMS Health Citations (Jul 2019 – May 2025)
8
Inspections
24
Total Citations
0
Critical (J-L)
1
Serious (G-I)
3
Citations/Inspection
May 2025
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Pharmacy Services
4
17% of total
Resident Rights
3
13% of total
Quality of Life & Care
3
13% of total
Infection Control
2
8% of total
Abuse, Neglect & Exploitation
2
8% of total
Environmental
1
4% of total
Citation Sources
Standard Inspections
18
Complaint Investigations
6
State Comparison (CT)
Avg Citations (State)
32
This Facility: 24
Avg Critical (State)
0.3
This Facility: 0
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| May 19, 2025 | D | Quality of Care | F0684 | Corrected |
| Nov 12, 2024 | E | Abuse/Neglect | F0603 | Corrected |
| Nov 12, 2024 | E | Infection Control | F0883 | Corrected |
| Nov 12, 2024 | F | Infection Control | F0887 | Corrected |
| Nov 12, 2024 | E | Pharmacy | F0761 | Corrected |
| Nov 12, 2024 | D | Quality of Care | F0677 | Corrected |
| Nov 12, 2024 | D | Care Planning | F0657 | Corrected |
| Nov 12, 2024 | E | Resident Rights | F0572 | Corrected |
| Sep 10, 2024 | D | Quality of Care | F0689 | Corrected |
| Sep 10, 2024 | D | Care Planning | F0656 | Corrected |
| Aug 08, 2024 | D | Resident Rights | F0550 | Corrected |
| Jun 11, 2024 | D | Care Planning | F0842 | Corrected |
| Jan 26, 2024 | D | Care Planning | F0657 | Corrected |
| Feb 16, 2022 | D | Abuse/Neglect | F0602 | Corrected |
| Feb 16, 2022 | D | Environmental | F0919 | Corrected |
| Feb 16, 2022 | E | Nutrition | F0807 | Corrected |
| Feb 16, 2022 | E | Nutrition | F0812 | Corrected |
| Feb 16, 2022 | G | Pharmacy | F0760 | Corrected |
| Feb 16, 2022 | D | Care Planning | F0842 | Corrected |
| Feb 16, 2022 | E | Resident Rights | F0584 | Corrected |
| Jul 25, 2019 | D | Nutrition | F0812 | Corrected |
| Jul 25, 2019 | D | Pharmacy | F0755 | Corrected |
| Jul 25, 2019 | D | Pharmacy | F0761 | Corrected |
| Jul 25, 2019 | D | Care Planning | F0656 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit Corporation
Part of: TRINITY HEALTH SENIOR COMMUNITIES
Resident Census by Payment Source
195
Total Residents
Medicare
21
(10.8%)
ⓘ
Medicaid
122
(62.6%)
ⓘ
Private Pay/Other
52
(26.7%)
ⓘ
Programs & Services
Residents' Group
ⓘ
CCRC
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
High-Risk Clinical Events
8.4
Score
19% better than avg
Connecticut avg: 10.4
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Functional Decline
18.4
Score
13% better than avg
Connecticut avg: 21.1
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Need for Help with Daily Activities Increased
17.5%
Lost Too Much Weight
5.6%
Urinary Tract Infection
2.0%
Depressive Symptoms
0.0%
Falls with Major Injury
2.7%
Pneumococcal Vaccine
100.0%
Antipsychotic Use
9.1%
Walking Ability Worsened
12.9%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
3.5%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
24.7%
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Pneumococcal Vaccine
99.1%
41% better than avg
Connecticut: 70.1%
Short-Stay Residents Who Received a New Antipsychotic Medication
1.0%
32% better than avg
Connecticut: 1.5%
Influenza Vaccine
99.4%
42% better than avg
Connecticut: 69.8%
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Claim What’s Yours: Financial Aid for Connecticut Seniors
Program
State Program Name
Eligibility
Benefits
Connecticut Home Care Program for Elders
CHCPE
- General: Age 65+, Connecticut resident, at risk of nursing home placement.
- Income Limits: State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).
- Asset Limits: $1,600 (state), $2,000 (Medicaid, individual).
- CT Specifics: Two tiers (state and Medicaid); waitlists possible.
- Services: In-home care (4-6 hours/day), adult day care (~$70/day), meals, respite (up to 14 days/year).
Statewide Respite Care Program
CT Respite Care
- General: Caregiver of senior with dementia, Connecticut resident.
- Income Limits: ~$2,500/month (individual, varies).
- Asset Limits: $40,000 (individual).
- CT Specifics: Limited to dementia caregivers; capped funding.
- Services: In-home respite (up to 30 days/year), adult day care (~$70/day).
Congregate Housing Services Program (CHSP)
Connecticut Congregate Housing Services Program
- General: Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.
- Income Limits (2025): ~$41,000/year (individual, adjusted annually).
- Asset Limits: Not specified; focus is income-based.
- CT Specifics: Limited to 14 state-subsidized sites; participants pay 10% of service costs.
- Services: Personal care (3-5 hours/day), meals ($5-$7/meal), housekeeping, transportation (~5 trips/month).
Medicare Savings Program (MSP)
Connecticut Medicare Savings Program
- General: Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.
- Asset Limits: None since 2023 policy change.
- CT Specifics: Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.
- Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Senior Community Service Employment Program (SCSEP)
Connecticut SCSEP (federally funded, state-administered)
- General: Age 55+, unemployed, low-income, Connecticut resident.
- Income Limits (2025): ~$1,983/month (125% FPL, individual).
- Asset Limits: Not specified; income-focused.
- CT Specifics: Priority for veterans, rural residents; limited slots (~500/year).
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Claim What’s Yours Financial Aid for Connecticut Seniors
CHCPE
Connecticut Home Care Program for Elders
Requirements:
General:Age 65+, Connecticut resident, at risk of nursing home placement.
Income Limits:State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).- Asset Limits:$1,600 (state), $2,000 (Medicaid, individual).
CT Specifics:Two tiers (state and Medicaid); waitlists possible.
Benefits without Contact:
- Services: In-home care (4-6 hours/day), adult day care (~$70/day), meals, respite (up to 14 days/year).
CT Respite Care
Statewide Respite Care Program
Requirements:
- General:Caregiver of senior with dementia, Connecticut resident.
- Income Limits:~$2,500/month (individual, varies).
- Asset Limits:$40,000 (individual).
- CT Specifics:Limited to dementia caregivers; capped funding.
Benefits without Contact:
- Services: In-home respite (up to 30 days/year), adult day care (~$70/day).
Connecticut Congregate Housing Services Program
Congregate Housing Services Program (CHSP)
Requirements:
- General:Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.
- Income Limits (2025):~$41,000/year (individual, adjusted annually).
- Asset Limits:Not specified; focus is income-based.
- CT Specifics:Limited to 14 state-subsidized sites; participants pay 10% of service costs.
Benefits without Contact:
- Services: Personal care (3-5 hours/day), meals ($5-$7/meal), housekeeping, transportation (~5 trips/month).
Connecticut Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.
- Income Limits (2025):~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.
- Asset Limits:None since 2023 policy change.
- CT Specifics:Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.
Benefits without Contact:
- Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Connecticut SCSEP (federally funded, state-administered)
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, Connecticut resident.
- Income Limits (2025):~$1,983/month (125% FPL, individual).
- Asset Limits:Not specified; income-focused.
- CT Specifics:Priority for veterans, rural residents; limited slots (~500/year).
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Contact Us
Who we are
Your Senior Care Partner, Every Step of the Way
We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.
Contact us Today
Planning a tour? Check our touring checklist.
Thinking of living here? We can help you speak to a current resident
Looking for a job? Apply for Open Positions at The Mercy Community
Thinking about senior living? Use our bidding system to get competitive quotes from the best homes in your area.
Touring Checklist for Senior Living
Touring a community? Use this expert-backed checklist to stay organized, ask the right questions, and find the perfect fit.
Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
0/250
Send Checklist to Your Email
We'll send you a PDF version of the touring checklist.
Feedback
