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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Make every moment count at The Mercy Community, an idyllic retreat in West Hartford, CT, offering independent living. Purposely built and spacious studio to two-bedroom floor plans are provided in a vibrant and welcoming environment, ensuring residents can feel at ease during their stay. The community strives to maintain residents’ independence without hassles, helping them with chores and maintenance.
Residents can spend their days as they please with fun recreational activities and engaging programs that aim to keep them active and socially connected. With plenty of convenient local amenities nearby, residents have easy access to their needs. The community also provides shuttle services for residents’ convenience. With its extensive amenities and top-notch services, residents are guaranteed to thrive in their golden years.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 28th out of 66 homes in Connecticut. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
|
3h 14m per day | ▼ 6% State avg: 3h 26m per day · National avg: 3h 25m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
39% worse than Connecticut average
0% compared with Connecticut average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 28 RN Staff are full-time employees. No contractors work on this role.
28
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Assists with medical care and medications.
All 42 LPN Staff are full-time employees. No contractors work on this role.
42
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Helps with daily care and mobility.
All 107 CNA Staff are full-time employees. No contractors work on this role.
107
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
6,272 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 107 | 0 | 107 | 40,747 | 92 | 100% | 7.9 |
| Licensed Practical Nurse | 42 | 0 | 42 | 14,631 | 92 | 100% | 8 |
| Registered Nurse | 28 | 0 | 28 | 8,624 | 92 | 100% | 7.5 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 2,979 | 78 | 85% | 7.9 |
| Physical Therapy Assistant | 0 | 8 | 8 | 1,788 | 84 | 91% | 7.1 |
| Other Social Services Staff | 3 | 0 | 3 | 1,464 | 78 | 85% | 7.9 |
| Mental Health Service Worker | 3 | 0 | 3 | 1,424 | 64 | 70% | 8 |
| Speech Language Pathologist | 0 | 3 | 3 | 1,200 | 67 | 73% | 6.6 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 892 | 80 | 87% | 7 |
| Qualified Social Worker | 0 | 3 | 3 | 740 | 59 | 64% | 6.7 |
| Occupational Therapy Aide | 0 | 2 | 2 | 656 | 59 | 64% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 495 | 61 | 66% | 8.1 |
| Physical Therapy Aide | 0 | 2 | 2 | 470 | 62 | 67% | 7.1 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Dietitian | 1 | 0 | 1 | 448 | 56 | 61% | 8 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 447 | 61 | 66% | 7.3 |
| Dental Services Staff | 2 | 0 | 2 | 280 | 38 | 41% | 7.4 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 81 | 43 | 47% | 1.9 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.4
19% better than Connecticut average
Connecticut average: 10.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.4
13% better than Connecticut average
Connecticut average: 21.1
Percent of long-stay residents whose need for help with daily activities has increased
17.5%
7% better than Connecticut average
Connecticut average: 18.9%
Percent of long-stay residents whose ability to move independently worsened
12.9%
33% better than Connecticut average
Connecticut average: 19.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.7%
In line with Connecticut average
Connecticut average: 24.9%
Percent of long-stay residents experiencing one or more falls with major injury
2.7%
21% better than Connecticut average
Connecticut average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
3.5%
24% better than Connecticut average
Connecticut average: 4.6%
Percent of long-stay residents with a urinary tract infection
2.0%
16% worse than Connecticut average
Connecticut average: 1.7%
Percent of long-stay residents who lose too much weight
5.6%
11% better than Connecticut average
Connecticut average: 6.3%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Connecticut average
Connecticut average: 15.2%
Percent of long-stay residents who received an antipsychotic medication
9.1%
47% better than Connecticut average
Connecticut average: 17.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
14% better than Connecticut average
Connecticut average: 87.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than Connecticut average
Connecticut average: 93.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.1%
41% better than Connecticut average
Connecticut average: 70.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
32% better than Connecticut average
Connecticut average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.4%
42% better than Connecticut average
Connecticut average: 69.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
24% of new residents, usually for short-term rehab.
75% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
195
Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Mercy Community based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #6 / 72Payroll — State benchmarkedThis home is ranked 6th out of 72 homes in Connecticut. Shows total annual staff payroll benchmarked to the Connecticut average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: Mid-rise
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
2.5 miles from city center
Estimated distance in miles from West Hartford's city center to The Mercy Community's address, calculated via Google Maps.
Add your location
The Mercy Community is located in West Hartford, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.
The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
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| The Mercy Community |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. |
West Hartford (Bishop's Corner) | 328 | - | - | 3.83 | +18% | -4% | $0 | 24 | 3.0 | 1 | 194 | 29 | Mercy Community Health Inc. | $51.8M | $20.7M | 39.9% | 75085 | ||||
| Chelsea Place Care Center LLC |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Hartford (West End) | 216 | 92.6% | +10% | 3.69 | - | -35% | -7% | $0 | 49 | 4.5 | - | 199 | 82 | Solomon Melamed | $23.1M | $15.3M | 66.1% | 75299 | |||
| Hughes Health and Rehabilitation | - |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
West Hartford | 170 | - | - | - | - | - | - | - | - | - | - | - | - | - | 68 | #N/A | $16.8M | $9.3M | 55.4% | 75082 |
The Mercy Community is in the Bishop's Corner neighborhood.
The Mercy Community has a walk score of 29. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Yes — there are 4 photos of The Mercy Community in the photo gallery on this page.
The Mercy Community is located at 2021 Albany Ave, West Hartford, CT 06117.
(860) 570-8400 will put you in contact with the team at The Mercy Community.
Yes — The Mercy Community is a CMS-certified provider of Medicare and Medicaid.
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