Show Inspection Reports
Total health inspections
6
New Mexico average 6.8
Last Health inspection on Mar 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
The Neighborhood in Rio Rancho Life Plan Community
Independent Living Home
The Neighborhood in Rio Rancho Life Plan Community
Independent Living Home
The Neighborhood in Rio Rancho, New Mexico, envisions a vibrant independent living community where seniors can embrace diverse living options tailored to their evolving needs. Committed to providing comprehensive care, the community offers specialized independent living, assisted living, skilled nursing, and memory care services within a unified campus. Their mission is to create a supportive haven, ensuring residents enjoy a maintenance-free lifestyle, receive necessary assistance, or access specialized care, fostering a thriving environment for all.
Apartments at The Neighborhood are thoughtfully designed and equipped with modern independent living amenities such as kitchens, washers and dryers, patios or balconies, internet and cable access, and emergency call systems, promoting comfort and peace of mind. Residents can bask in the community’s scenic beauty while indulging in various amenities, including a library, dog park, swimming pool, gardening area, chapel, fitness center, and beauty and barber shop. For those with dementia, secure outdoor spaces are provided, allowing them to wander freely in a safe environment.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
72
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
74%
Residents per day (avg)
46
Occupancy rate
74%
Residents per day (avg)
46
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
32% of new residents, usually for short-term rehab.
Typical stay
15 days
Private pay
57% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
11% of new residents, often for long-term daily care.
Typical stay
1 years
Finances and operations
Voluntary non-profit home
Other
Home revenue
$16.2M
Operating deficit
-$4.8M
Voluntary non-profit home
Other
Home revenue
$16,160,141.00
Operating deficit
$-4,819,105.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$21.0M
72-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 8 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Occupancy Rate
38%
Occupied Beds
27 of 72
Percentage of available beds currently in use by residents.
License Status
ActiveFacility Type
Assisted Living Facility
License Expiration
April 30, 2026
Additional licensing details
County:
Sandoval
Ownership & operating entity
The Neighborhood in Rio Rancho Life Plan Community is legally operated by HAVERLAND CARTER LIFESTYLE GROUP, and administrated by Sharon Inoue.
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Sharon Inoue
Contact Information
Fax:
(505) 994-0331
What does this home offer?
Room Sizes: 723 / 843 / 1,007 / 1,188 - 1,350 sq. ft
Housing Options: 1 Bed / 2 Bed
Building Type: Mid-rise
Types of Care at The Neighborhood in Rio Rancho Life Plan Community
Independent Living
Assisted Living
Skilled Nursing
Inspection History
In New Mexico, the Department of Health, Division of Health Improvement is the primary regulatory authority that conducts unannounced inspections and investigates quality of care complaints.
12 visits/inspections
3 visits/inspections triggered by complaints
4 routine inspections
2 other visits
Results
5 with issues
7 without issues
Latest inspection
Date:March 19, 2025
Type:Complaint Investigation
14 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Compare Independent Living around Rio Rancho
The information below is reported by the New Mexico Department of Health, Division of Health Improvement.
Avamere at Rio Rancho
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Rio Rancho (Corrales Heights)
134
Yes
-
2
RIO RANCHO OPERATIONS, LLC
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Fairwinds – Rio Rancho
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Rio Rancho
76
Yes
-
11
RIOAV, LLC.
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
The Neighborhood in Rio Rancho Life Plan Community
+18%
+45%
-6%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
SNF
Nursing Homes 24/7 care needed
Rio Rancho (Vista Hills)
72
No
-
8
HAVERLAND CARTER LIFESTYLE GROUP OPERATING,LLC
74.0%
$15,760,710.00
$6,863,373.00
43.5%
45.60
5.8158
46
2
+18%+45%-6%1 Bed / 2 Bed
The Rio Grande Gracious Retirement Living
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Rio Rancho (Cabezon)
-
No
A+
8
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Buena Vista Apartments
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Rio Rancho (Tecolote)
-
Yes
A+
39
-
-
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed
The Neighborhood in Rio Rancho Life Plan Community
Type of care:
AL
IL
SNF
Community:
Rio Rancho (Vista Hills)
Bed Count:
72
Pets Allowed:
No
Operator:
HAVERLAND CARTER LIFESTYLE GROUP OPERATING,LLC
CCN:
325130
Occupancy:
74.0%
Home Revenue:
$15,760,710.00
Payroll Costs:
$6,863,373.00
Payroll %:
43.5%
Avg Residents/Day:
45.60
Overall Rating:
Adj Nurse Hours:
5.8158
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
46
Severe Citations:
2
RN share vs State Avg:
+18%
+18%
Staffing vs State Avg:
+45%
+45%
Occupancy vs State Avg:
-6%
-6%
Bed Options:
1 Bed / 2 Bed
Living Spaces & Floor Plans
The Neighboorhood Rio Rancho 2 Bed 1188 Sq Ft
The Neighboorhood Rio Rancho 1 Bed 1007 Sq Ft
The Neighboorhood Rio Rancho 1 Bed 843
The Neighboorhood Rio Rancho 1 Bed
The Neighboorhood Rio Rancho 2 Bed 1350 Sq Ft
Places of interest near The Neighborhood in Rio Rancho Life Plan Community
3.9 miles from city center — 2.8 miles to nearest hospital (Lovelace Urgent Care - Rio Rancho)
900 Loma Colorado Blvd NE, Rio Rancho, NM 87124
Calculate Travel Distance to The Neighborhood in Rio Rancho Life Plan Community
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
152
Total Staff
40
Employees
112
Contractors
26,761
Total Hours (Quarter)
32
Avg Staff/Day
9.2
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 21 | 9.9 | Yes |
| Licensed Practical Nurse | 23 | 9.7 | Yes |
| Certified Nursing Assistant | 94 | 9.8 | Yes |
Staff by Category
Administration ⓘ
1 staff
7.5hs shift avg
Nursing Staff ⓘ
138 staff
9.8hs shift avg
Physicians & Practitioners ⓘ
2 staff
9.3hs shift avg
Therapy Services ⓘ
9 staff
5.8hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
4.3hs shift avg
Dietary Services ⓘ
0 staff
0hs shift avg
Other Services ⓘ
1 staff
7.5hs shift avg
Contractor Analysis
50.3%
of total hours from contractors
13,459 contractor hours this quarter
Certified Nursing Assistant: 70
Physical Therapy Assistant: 1
Licensed Practical Nurse: 16
Physical Therapy Aide: 2
Occupational Therapy Aide: 2
Respiratory Therapy Technician: 2
Speech Language Pathologist: 1
Registered Nurse: 15
Nurse Practitioner: 1
Occupational Therapy Assistant: 1
Qualified Social Worker: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 24 | 70 | 94 | 16,010 | 91 | 100% | 9.8 |
| Licensed Practical Nurse | 7 | 16 | 23 | 3,357 | 90 | 99% | 9.7 |
| Registered Nurse | 6 | 15 | 21 | 3,220 | 91 | 100% | 9.9 |
| Nurse Practitioner | 1 | 1 | 2 | 1,342 | 83 | 91% | 9.3 |
| Physical Therapy Assistant | 0 | 1 | 1 | 481 | 65 | 71% | 7.4 |
| Mental Health Service Worker | 1 | 0 | 1 | 443 | 59 | 65% | 7.5 |
| Administrator | 1 | 0 | 1 | 398 | 53 | 58% | 7.5 |
| Physical Therapy Aide | 0 | 2 | 2 | 397 | 65 | 71% | 5.5 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 369 | 59 | 65% | 6.1 |
| Speech Language Pathologist | 0 | 1 | 1 | 364 | 64 | 70% | 5.7 |
| Qualified Social Worker | 0 | 1 | 1 | 211 | 49 | 54% | 4.3 |
| Occupational Therapy Aide | 0 | 2 | 2 | 88 | 32 | 35% | 2.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 81 | 14 | 15% | 5.8 |
Health Inspection History
Inspections
Total health citations
46
Citations per inspection
7.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
30 of 46 citations resulted from standard inspections; 15 of 46 resulted from complaint investigations; and 1 of 46 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New Mexico averageNew Mexico average: 1.1
Serious Health citations
2
2
54% worse than New Mexico averageNew Mexico average: 1.3
0 critical citations
2 serious citations
44 moderate citations
0 minor citations
Citations history (last 3 years)
Administration moderate citation
Mar 20, 2025
Corrected
Nursing Services moderate citation
Mar 20, 2025
Corrected
Care Planning moderate citation
Mar 20, 2025
Corrected
Care Planning moderate citation
Mar 20, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit Corporation
Part of: Pacific Retirement Services
Programs & Services
Residents' Group
ⓘ
Nurse Aide Training
ⓘ
CCRC
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.6
31% worse than New Mexico averageNew Mexico average: 9.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.3
43% worse than New Mexico averageNew Mexico average: 18.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
24.3%
Percent of long-stay residents whose need for help with daily activities has increased
24.3%
56% worse than New Mexico averageNew Mexico average: 15.6%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
25.4%
Percent of long-stay residents whose ability to move independently worsened
25.4%
39% worse than New Mexico averageNew Mexico average: 18.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.0%
38% worse than New Mexico averageNew Mexico average: 21.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.5%
Percent of long-stay residents experiencing one or more falls with major injury
3.5%
5% worse than New Mexico averageNew Mexico average: 3.3%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.9%
Percent of long-stay high risk residents with pressure ulcers
8.9%
52% worse than New Mexico averageNew Mexico average: 5.8%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than New Mexico averageNew Mexico average: 1.0%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
0.8%
Percent of long-stay residents who lose too much weight
0.8%
86% better than New Mexico averageNew Mexico average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.7%
Percent of long-stay residents who have depressive symptoms
0.7%
59% better than New Mexico averageNew Mexico average: 1.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
4.9%
Percent of long-stay residents who received an antipsychotic medication
4.9%
62% better than New Mexico averageNew Mexico average: 12.7%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
83.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
83.6%
14% worse than New Mexico averageNew Mexico average: 97.2%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
80.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
80.4%
19% worse than New Mexico averageNew Mexico average: 98.7%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
60.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
60.9%
29% worse than New Mexico averageNew Mexico average: 86.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
20% worse than New Mexico averageNew Mexico average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
54.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
54.2%
37% worse than New Mexico averageNew Mexico average: 86.4%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Neighborhood in Rio Rancho Life Plan Community based on CMS SNF Cost Reports.
Occupancy Rate
74.0%
↓ 5.0pp vs 2023
Net Income
-$4,819,105
↓ ~$2.4M vs 2023
Total Payroll
$8,012,972
↓ ~$243K vs 2023
Profit Margin
-30.6%
↓ 15.4pp vs 2023
Loading trend charts...
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