Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
105
50 employees · 55 contractors · 24 on an average day The Neighborhood in Rio Rancho Life Plan Community
Nursing Home, Assisted Living, Continuing Care Retirement Community, Independent Living, Memory Care & Skilled Nursing · Rio Rancho, NM
CMS overall rating
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Neighborhood in Rio Rancho Life Plan Community
Nursing Home, Assisted Living, Continuing Care Retirement Community, Independent Living, Memory Care & Skilled Nursing · Rio Rancho, NM
CMS overall rating
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Neighborhood in Rio Rancho Life Plan Community accepts Medicare, Medicaid, and private pay.
The Neighborhood in Rio Rancho Life Plan Community in New Mexico provides independent living, assisted living, memory care, and skilled nursing. Independent living offers private apartments with community amenities, whereas assisted living assists with daily routines like bathing, dressing, and medications. Memory care supplies a secure setting for cognitive support, and skilled nursing delivers 24-hour licensed care.
A total of 72 beds are available across one-bedroom and two-bedroom floor plans for singles or couples. Haverland Carter Lifestyle Group operates the community, and Sharon Inoue serves as administrator. A multi-level care model allows residents to adjust their support services seamlessly as health needs change over time.
Funding options include Medicare, Medicaid, and private pay. Medicare covers short-term post-hospital rehabilitation, Medicaid assists when personal assets are depleted during long stays, and private pay covers direct costs. Direct care averages 4 hours and 47 minutes of total nurse staffing per resident daily.
Prospective residents seeking adaptable long-term care can age in place within a single campus as support needs evolve.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q2 2026 (April 1 – June 30, 2026).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Total nursing care per resident / day
This nursing home is ranked 3rd out of 50 nursing homes we track in New Mexico for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 47m
This nursing home is ranked 3rd out of 50 nursing homes we track in New Mexico for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 47mStandout metric: RN, weekends is +62% above New Mexico average
0 of 6 metrics below New Mexico average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 11 total: 9 of the facility's own employees and 2 agency contractors.
11 staff · 10.2-hour shifts
58m
↑ 55% · NM 37mThis facility: 58m per resident per day, 55% above the New Mexico average of 37m (among New Mexico facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 11 total: 9 of the facility's own employees and 2 agency contractors.
11 staff · 10.2-hour shiftsUS average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 41m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 16 total: 5 of the facility's own employees and 11 agency contractors.
16 staff · 10.3-hour shifts
47m
↑ 10% · NM 43mThis facility: 47m per resident per day, 10% above the New Mexico average of 43m (among New Mexico facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 16 total: 5 of the facility's own employees and 11 agency contractors.
16 staff · 10.3-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 54 total: 25 of the facility's own employees and 29 agency contractors.
54 staff · 10.1-hour shifts
3h 3m
↑ 36% · NM 2h 14mThis facility: 3h 3m per resident per day, 36% above the New Mexico average of 2h 14m (among New Mexico facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 54 total: 25 of the facility's own employees and 29 agency contractors.
54 staff · 10.1-hour shiftsUS average: 2h 20m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 20m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
7m
↑ 31% · NM 5mThis facility: 7m per resident per day, 31% above the New Mexico average of 5m (among New Mexico facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
4h 30m
↑ 45% · NM 3h 7mThis facility: 4h 30m per resident per day, 45% above the New Mexico average of 3h 7m (among New Mexico facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 26m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
45m
↑ 62% · NM 28mThis facility: 45m per resident per day, 62% above the New Mexico average of 28m (among New Mexico facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 28m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 28m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
105
50 employees · 55 contractors · 24 on an average day
Average hours one staff member works on a day they are on shift, across every role.
9.1 h
↑ 6% · NM 8.6 hThis facility: 9.1 h, 6% above the New Mexico average of 8.6 h (among New Mexico facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
19,799 staff hours this quarter
See full New Mexico ranking →83.4% of staff hours were worked by the facility's own employees
New Mexico average: 89.2% · Contractors this quarter: Certified Nursing Assistant (29), Licensed Practical Nurse (11), Physical Therapy Aide (3), Registered Nurse (2), Speech Language Pathologist (2), Qualified Social Worker (2), Physical Therapy Assistant (2), Respiratory Therapy Technician (1), Medical Director (1), Occupational Therapy Assistant (1), Occupational Therapy Aide (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
72
Rank #37 / 54Bed count — State benchmarked This nursing home is ranked 37th out of 54 nursing homes we track in New Mexico for bed count. Shows this facility's certified or reported bed count compared to other New Mexico facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
72
Rank #37 / 54Bed count — State benchmarked This nursing home is ranked 37th out of 54 nursing homes we track in New Mexico for bed count. Shows this facility's certified or reported bed count compared to other New Mexico facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Smaller home · May offer a more intimate, personalized care environment.
Walk Score
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #46 / 47Walk Score — State benchmarked This nursing home is ranked 46th out of 47 nursing homes we track in New Mexico for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New Mexico facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #46 / 47Walk Score — State benchmarked This nursing home is ranked 46th out of 47 nursing homes we track in New Mexico for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New Mexico facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
8
/ 100
Occupancy rate
Occupancy lower than 85% suggests more openings may be available.
Rank #43 / 43Occupancy rate — State benchmarked This nursing home is ranked 43rd out of 43 nursing homes we track in New Mexico for occupancy. Shows this facility's occupancy rate versus the New Mexico average, with its Statewide rank out of 43. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #43 / 43Occupancy rate — State benchmarked This nursing home is ranked 43rd out of 43 nursing homes we track in New Mexico for occupancy. Shows this facility's occupancy rate versus the New Mexico average, with its Statewide rank out of 43. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
37.5%
This home usually has availability
Based on 27 residents and 72 beds. Source: state inspection report (Mar 2025)
Lower than the New Mexico average: 84.6%
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
102
days
About This Community
Pricing & Financial Information
The below pricing was updated on
$4,021/Month
Entrance FeeA one-time fee paid when moving in, common at continuing care retirement communities (CCRCs). Depending on the contract, part of it may be refundable.
$72,765
CountySandoval
The Neighborhood in Rio Rancho Life Plan Community is legally operated by Haverland Carter Lifestyle Group, and administered by Sharon Inoue.
Profit StatusNonprofit
Resident Council
ContactSharon Inoue (per state records, record updated Jul 2026)
CNA Training Program
Massage Therapy
24-Hour Safety Patrol
Home Sale Assistance
Downsizing and Organizing Assistance
Moving Services Coordination
Housekeeping
TransportationListed as: Scheduled transportation to medical appointments, grocery stores, pharmacy, shopping malls, and financial institutions
MaintenanceListed as: Interior and exterior residence maintenance
Utilities IncludedListed as: All utilities including wi-fi/internet
ConciergeListed as: Concierge relocation services
Fax(505) 994-0331
Pets not allowed
Continuing Care Retirement Community (CCRC)
Swimming Pool
Hot Tub
Spa
Wellness Center
Fitness Center
Library
Garden
Dog Park
Patio
Art Gallery
Computers
Outdoor Seating with Mountain Views
Activities
Line Dancing
Fitness Classes (At Least Two per Weekday)
Aquatics Programs
Aquatic Classes
Meditation Group
Language Classes
Day Trips and Outings
Concerts
Continued Learning Programs
Bird Watching
Book Club
Art Clubs
Movie Screenings
- Personalized exercise programs with fitness trainer
Dining & Nutrition
Sourced directly from the team at The Neighborhood in Rio Rancho Life Plan Community.
Dining & Nutrition
Sourced directly from the team at The Neighborhood in Rio Rancho Life Plan Community.- Bistro / café on site.
- Multiple dining venues.
Building TypeMid-rise
Room Sizes
723 sq. ft
843 sq. ft
1,007 sq. ft
1,188 - 1,350 sq. ft
Studio
1 Bedroom Floor plans as listed by the community: Ash · Aspen · Birch
Floor plans: Ash, Aspen, Birch
2 Bedroom Floor plans as listed by the community: Cottonwood · Cedar · Oak · Elm
Floor plans: Cottonwood, Cedar, Oak, Elm
This profile shows two inspection records, and their totals often differ. Inspection History and the Inspection Scorecard below are state data — the figures the state publishes and the state inspection reports we hold on file — covering the entire facility. CMS Health Inspection History covers only this home's Medicare and Medicaid-certified nursing beds, from federal certification surveys.
Inspection History
In New Mexico, the Department of Health, Division of Health Improvement is the primary regulatory authority that conducts unannounced inspections and investigates quality of care complaints.
Since 2016 · 10 years of data
These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 14 deficiencies 12 inspections
Includes all inspection records for this property, which could include management/ownership changes. 14 deficiencies 12 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the New Mexico state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2016 vs. New Mexico state average
Overall vs. NM average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than New Mexico average:
• Total deficiencies (42% below)
• Deficiencies per inspection (52% below)
• Total deficiencies (42% below)
• Deficiencies per inspection (52% below)
Deficiencies
| This Facility | NM Average | vs. NM Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 14 | 24.0 | This facility has 42% fewer total deficiencies than a typical New Mexico nursing home (14 vs. NM avg 24).↓ 42% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.2 | 2.5 | This facility has 52% fewer deficiencies per inspection than a typical New Mexico nursing home (1.2 vs. NM avg 2.5).↓ 52% better |
Inspections
| This Facility | NM Average | vs. NM Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 12 | 12.0 | This facility has total inspections in line with the New Mexico average (12 vs. NM avg 12).— At avg |
CMS Health Inspection History
Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.
Total health inspections
8
↑ 3% · NM 7.8This facility: 8, 3% above the New Mexico average of 7.8 (among New Mexico facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
38
Rank #16 / 50Health citations — State benchmarked This nursing home is ranked 16th out of 50 nursing homes we track in New Mexico for health citations. Shows this facility's total health deficiency citations benchmarked to the New Mexico State average, with a ranking across all 50 NM facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 24% · NM 49.9This facility: 38, 24% below the New Mexico average of 49.9 (among New Mexico facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
4.75
Rank #10 / 50Citations per inspection — State benchmarked This nursing home is ranked 10th out of 50 nursing homes we track in New Mexico for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the New Mexico mean across 50 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 27% · NM 6.48This facility: 4.75, 27% below the New Mexico average of 6.48 (among New Mexico facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
38 of 38 citations corrected
Critical
J–L
0
↓ 100% · NM 1This facility: 0, 100% below the New Mexico average of 1 (among New Mexico facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
1
≈ 0% · NM 1This facility: 1, level with the New Mexico average of 1 (among New Mexico facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
37
↓ 22% · NM 47.4This facility: 37, 22% below the New Mexico average of 47.4 (among New Mexico facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
0
↓ 100% · NM 0.5This facility: 0, 100% below the New Mexico average of 0.5 (among New Mexico facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Mar 13, 2026 · 1 citation (Abuse/Neglect, moderate), corrected
Most cited category: Resident Assessment & Care Planning, 9 of 38 citations · 9 categories in total
Citations history
Most recent first
Mar 13, 2026
1 citation
Abuse/Neglect moderate citation
Corrected
Corrected
Nov 19, 2025
5 citations
Abuse/Neglect serious citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Nov 17, 2025
6 citations
Nutrition moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Nursing Services moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Environmental moderate citation
Corrected
Corrected
Mar 20, 2025
6 citations
Nursing Services moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Administration moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Jan 03, 2025
2 citations
Quality of Care moderate citation
Corrected
Corrected
Environmental moderate citation
Corrected
Corrected
May 23, 2024
6 citations
Nutrition moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Apr 01, 2024
5 citations
Resident Rights moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Environmental moderate citation
Corrected
Corrected
Feb 03, 2023
7 citations
Nutrition moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Top deficiency categories
Share of 38 citations
Resident Assessment & Care Planning
9 deficiencies (24%)
Quality of Life & Care
8 deficiencies (21%)
Resident Rights
6 deficiencies (16%)
Abuse, Neglect & Exploitation
4 deficiencies (11%)
Nutrition & Dietary
3 deficiencies (8%)
Environmental
3 deficiencies (8%)
Nursing & Physician Services
2 deficiencies (5%)
Pharmacy Services
2 deficiencies (5%)
Administration
1 deficiency (3%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
19 of 38 citations resulted from standard inspections; and 19 of 38 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Oct 2026
1 penalty in the past 3 years
Latest: Nov 17, 2025 · $8,278 civil money penalty
Nov 17, 2025 · $8,278 civil money penalty
Total fines
$8,278
↓ 89% · NM $77KThis facility: $8,278, 89% below the New Mexico average of $77,311. Average among the 43 New Mexico facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg $66KUS average: $66,281, among the 6,725 US facilities with a penalty on record.Rank #26 / 50Federal fines — State benchmarked This nursing home is ranked 26th out of 50 nursing homes we track in New Mexico for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the New Mexico average among facilities with fines, and where it ranks among 50 facilities in the pool. Lower total dollars mean a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Number of fines
1
↓ 51% · NM 2.05This facility: 1, 51% below the New Mexico average of 2.05. Average among the 43 New Mexico facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg 1.88US average: 1.88, among the 6,725 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
NM avg 0.47New Mexico average: 0.47. Average among the 43 New Mexico facilities with a penalty on record.US avg 0.35US average: 0.35, among the 6,725 US facilities with a penalty on record.
Penalty history · past 3 years
Nov 17, 2025
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$8,278
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$8,278Fine amount comparison
This facility
$8,278
New Mexico average
$77,311
US average
$66,281
Totals count every penalty on record; the history lists the past 3 years. New Mexico and US averages are among facilities with a penalty on record.
A civil money penalty is a fine for noncompliance, per day or per instance. A payment denial stops Medicare/Medicaid payments for new residents until issues are fixed.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the New Mexico average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
2
/ 5
Below average
↓ 47% · NM 3.8This facility: 2.0, 47% below the NM average of 3.8 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 52% · NM 3.3This facility: 5.0, 52% above the NM average of 3.3 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
11.1
Score · lower is better
↑ 71% · NM 6.5This facility: 11.1, 71% above the NM average of 6.5 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
22.2
Score · lower is better
↑ 68% · NM 13.2This facility: 22.2, 68% above the NM average of 13.2 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.12 long-stay measures: 4 better, 5 worse, 3 near NM average
8 short-stay measures: 5 better, 3 compared with US only
Long-stay residents
People who live at the home · 12 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
22.1%
↑ 115% · NM 10.3This facility: 22.1, 115% above the NM average of 10.3 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
22.1%
↑ 115% · NM 10.3This facility: 22.1, 115% above the NM average of 10.3 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.2%
↑ 16% · NM 19.2This facility: 22.2, 16% above the NM average of 19.2 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.2%
↑ 16% · NM 19.2This facility: 22.2, 16% above the NM average of 19.2 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
1.0%
↑ 4% · NM 1.0This facility: 1.0, 4% above the NM average of 1.0 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
1.0%
↑ 4% · NM 1.0This facility: 1.0, 4% above the NM average of 1.0 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
3.1%
↓ 9% · NM 3.4This facility: 3.1, 9% below the NM average of 3.4 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
3.1%
↓ 9% · NM 3.4This facility: 3.1, 9% below the NM average of 3.4 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
13.6%
↑ 163% · NM 5.2This facility: 13.6, 163% above the NM average of 5.2 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
13.6%
↑ 163% · NM 5.2This facility: 13.6, 163% above the NM average of 5.2 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
5.7%
↑ 64% · NM 3.5This facility: 5.7, 64% above the NM average of 3.5 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
5.7%
↑ 64% · NM 3.5This facility: 5.7, 64% above the NM average of 3.5 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
↓ 100% · NM 2.2This facility: 0.0, 100% below the NM average of 2.2 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
0.0%
↓ 100% · NM 2.2This facility: 0.0, 100% below the NM average of 2.2 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
3.7%
↓ 74% · NM 14.5This facility: 3.7, 74% below the NM average of 14.5 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
3.7%
↓ 74% · NM 14.5This facility: 3.7, 74% below the NM average of 14.5 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
↑ 4% · NM 96.1This facility: 100.0, 4% above the NM average of 96.1 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
↑ 4% · NM 96.1This facility: 100.0, 4% above the NM average of 96.1 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 4% · NM 95.8This facility: 100.0, 4% above the NM average of 95.8 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 4% · NM 95.8This facility: 100.0, 4% above the NM average of 95.8 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
3.01
↑ 87% · NM 1.61This facility: 3.01, 87% above the NM average of 1.61 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
3.01
↑ 87% · NM 1.61This facility: 3.01, 87% above the NM average of 1.61 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.03
↓ 61% · NM 2.64This facility: 1.03, 61% below the NM average of 2.64 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.03
↓ 61% · NM 2.64This facility: 1.03, 61% below the NM average of 2.64 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 8 measures
Daily care & independence
Able to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
37.5%
↓ 30% · US 53.7This facility: 37.5, 30% below the US average of 53.7 (among US facilities reporting a recent figure).
Percentage of residents at or above expected ability to care for themselves at discharge.
37.5%
↓ 30% · US 53.7This facility: 37.5, 30% below the US average of 53.7 (among US facilities reporting a recent figure).
Returned home or to the community
Rate of successful return to home or community from a skilled nursing facility.
57.5%
↑ 14% · US 50.6This facility: 57.5, 14% above the US average of 50.6 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
57.5%
↑ 14% · US 50.6This facility: 57.5, 14% above the US average of 50.6 (among US facilities reporting a recent figure).Safety & clinical stability
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
↓ 100% · NM 1.2This facility: 0.0, 100% below the NM average of 1.2 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
↓ 100% · NM 1.2This facility: 0.0, 100% below the NM average of 1.2 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.3%
↑ 12% · NM 86.1This facility: 96.3, 12% above the NM average of 86.1 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.3%
↑ 12% · NM 86.1This facility: 96.3, 12% above the NM average of 86.1 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.9%
↑ 10% · NM 84.6This facility: 92.9, 10% above the NM average of 84.6 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.9%
↑ 10% · NM 84.6This facility: 92.9, 10% above the NM average of 84.6 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Re-hospitalized after admission
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
13.2%
↓ 38% · NM 21.3This facility: 13.2, 38% below the NM average of 21.3 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
13.2%
↓ 38% · NM 21.3This facility: 13.2, 38% below the NM average of 21.3 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits
Percentage of short-stay residents who had an outpatient emergency department visit.
9.2%
↓ 42% · NM 15.9This facility: 9.2, 42% below the NM average of 15.9 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
9.2%
↓ 42% · NM 15.9This facility: 9.2, 42% below the NM average of 15.9 (among NM facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
The Neighborhood in Rio Rancho Life Plan Community’s finances from its CMS cost report for the fiscal year ending March 2025, compared with 45 New Mexico nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Mar 2025
Is it financially stable?
Losing money on care, and more than last year
−70.9% operating margin
−34.7 pts vs prior year
An operating loss in 8 of the last 8 reported years. Other income ($1.7M) trims the net loss to −$7.4M. Watch for cost-cutting that reaches staffing.
Does it invest in staff?
Spends more on payroll than most New Mexico homes
63.0% payroll share of revenue
NM average 49.0%Rank #4 / 45Payroll % of net patient revenue — State benchmarked This nursing home is ranked 4th out of 45 nursing homes we track in New Mexico for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the New Mexico average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll rose $0.1M while revenue fell $1.6M. Check hours per resident in the staffing section to confirm it reaches the floor.
FY 2025 scorecard
Each row shows the FY 2025 figure, the change since the prior report, the trend, and how it compares with New Mexico homes.
Revenue & profit
Losing money on care
| Metric | FY 2025 | vs prior year | Trend 2018 → 2025Trend | NM median | Compared with NM homesRank in NM | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $12.8M | −$1.6M | Trend 20182025 | NM median $13.0M | Rank in NM Rank #27 / 45Net patient revenue — State benchmarked This nursing home is ranked 27th out of 45 nursing homes we track in New Mexico for net patient revenue. Shows this facility's net patient revenue compared to the New Mexico average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 41% of homes | Below NM median Higher net patient revenue than 41% of NM homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $21.9M | +$2.3M | Trend 20182025 | NM median $13.8M | Rank in NM Rank #3 / 45Operating expenses — State benchmarked This nursing home is ranked 3rd out of 45 nursing homes we track in New Mexico for operating expenses. Shows everything it cost to run the home — staff, supplies, rent, admin — compared with other New Mexico homes reporting a recent fiscal year. Expenses in dollars mostly follow how big a home is, so this compares size, not efficiency; read it next to operating margin. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 95% of homes | Exceeds revenue Operating expenses are higher than net patient revenue, so resident care runs at a loss. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | −$9.1M | −$3.9M | Trend 20182025 | NM median −$0.3M | Rank in NM Rank #45 / 45Net patient income — State benchmarked This nursing home is ranked 45th out of 45 nursing homes we track in New Mexico for net patient income. Shows net patient revenue minus operating expenses, compared with other New Mexico homes reporting a recent fiscal year. Homes that lost money on care are in the pool too, so a rank in the bottom half usually means a loss. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 0% of homes | Loss, widening Resident care lost money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | −70.9% | −34.7 pts | Trend 20182025 | NM median −1.3% | Rank in NM Rank #45 / 45Operating margin — State benchmarked This nursing home is ranked 45th out of 45 nursing homes we track in New Mexico for operating margin. Shows net patient income as a share of net patient revenue, compared with other New Mexico homes reporting a recent fiscal year. Unlike the dollar figures it does not follow size, so it is the fairest comparison of financial health between a small home and a large one. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 0% of homes | Loss A negative margin means resident care costs more than it earns. |
| Other income Money not from resident care: investments, grants, services. | $1.7M | — | Trend — | NM median $0.0M | Rank in NM Rank #6 / 42Other income — State benchmarked This nursing home is ranked 6th out of 42 nursing homes we track in New Mexico for other income. Shows income from outside resident care — investments, grants, rentals, services — compared with other New Mexico homes reporting a recent fiscal year. It is not part of net patient revenue; a high rank here can offset a loss on care. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 88% of homes | Offsets part of the loss Income from outside resident care covers part of the loss on care. |
| Net income The bottom line after other income. | −$7.4M | −$2.6M | Trend — | NM median $0.1M | Rank in NM Rank #45 / 45Net income — State benchmarked This nursing home is ranked 45th out of 45 nursing homes we track in New Mexico for net income. Shows the bottom line after other income, compared with other New Mexico homes reporting a recent fiscal year. Homes with a net loss are in the pool too, so a rank in the bottom half usually means a loss. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 0% of homes | Loss The bottom line is below zero even after other income. |
Staffing spend
Spends more of revenue on staff than most New Mexico homes
| Metric | FY 2025 | vs prior year | Trend 2018 → 2025Trend | NM median | Compared with NM homesRank in NM | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $8.1M | +$0.1M | Trend 20182025 | NM median $6.1M | Rank in NM Rank #7 / 45Payroll costs — State benchmarked This nursing home is ranked 7th out of 45 nursing homes we track in New Mexico for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the New Mexico average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 86% of homes | Above NM median Higher payroll than 86% of NM homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 63.0% | +7.4 pts | Trend 20182025 | NM median 45.4% | Rank in NM Rank #4 / 45Payroll % of net patient revenue — State benchmarked This nursing home is ranked 4th out of 45 nursing homes we track in New Mexico for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the New Mexico average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Mexico that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 93% of homes | 14.0 pts over NM average The NM average is 49.0% of revenue. Within 3 points of it reads as near the average. |
Charts, 2018–2025 2 charts · NM benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the New Mexico payroll average.
% of net patient revenue
Payroll share Operating margin NM payroll average
Year-by-year data, 2018–2025 every reported year · latest first, scroll sideways
| Metric | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $8.4M | $11.6M | $13.4M | $13.9M | $14.7M | $14.8M | $14.4M | $12.8M |
| Operating expenses | $12.5M | $15.0M | $17.0M | $17.9M | $18.6M | $17.5M | $19.6M | $21.9M |
| Net patient income | −$4.1M | −$3.4M | −$3.7M | −$4.0M | −$4.0M | −$2.7M | −$5.2M | −$9.1M |
| Operating margin | −49.5% | −29.0% | −27.4% | −29.0% | −27.1% | −18.4% | −36.2% | −70.9% |
| Net income | −$4.1M | −$3.3M | −$4.1M | −$2.4M | −$3.8M | −$2.4M | −$4.8M | −$7.4M |
| Payroll costs | $4.8M | $5.5M | $7.4M | $7.0M | $6.9M | $7.2M | $8.0M | $8.1M |
| Payroll share of revenue | 56.9% | 47.6% | 55.1% | 50.3% | 47.1% | 49.0% | 55.6% | 63.0% |
| Beds | 48 | 48 | 48 | 72 | 72 | 72 | 72 | 120 |
| Gross revenue | $9.6M | $13.8M | $15.5M | $15.2M | $16.0M | $16.1M | $15.8M | $13.6M |
| Salaries | $4.2M | $4.8M | $7.0M | $5.8M | $5.8M | $6.3M | $6.9M | $6.7M |
| Wage-related costs | $0.6M | $0.7M | $0.3M | $1.2M | $1.1M | $1.0M | $1.1M | $1.4M |
| Contract labor | $0.3M | $0.9M | $1.2M | $1.7M | $1.7M | $1.0M | $0.0M | $2.5M |
| Other operating costs | $7.8M | $9.4M | $9.7M | $10.9M | $11.7M | $10.3M | $11.6M | $13.8M |
| Net patient revenue per day | $965 | $932 | $1,018 | $890 | $676 | $712 | $739 | $427 |
| Cost per day | $1,443 | $1,202 | $1,298 | $1,148 | $859 | $843 | $1,006 | $731 |
| Average length of stay | 48.8 days | 39.0 days | 31.9 days | 89.6 days | 103.8 days | 103.3 days | 106.0 days | 102.2 days |
Showing 2025–2023 · scroll sideways for 5 earlier years
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2025
Arriving
193 admissions · FY2025
Residents admitted during the year.
Medicare
52 · 27%
Medicaid
5 · 3%
Private pay & other
136 · 70%
Leaving
185 discharges · FY2025
Residents discharged during the year.
Medicare
39 · 21%
Medicaid
16 · 9%
Private pay & other
130 · 70%
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Living Spaces & Floor Plans for The Neighborhood in Rio Rancho Life Plan Community
Places of interest near The Neighborhood in Rio Rancho Life Plan Community
2.8 miles from city center
Estimated distance in miles from Rio Rancho's city center to The Neighborhood in Rio Rancho Life Plan Community's address, calculated via Google Maps.
Calculate Travel Distance to The Neighborhood in Rio Rancho Life Plan Community
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Compare Nursing Homes around Rio Rancho
Info below is compiled from CMS reports & the NM Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
CCRC (Continuing Care Retirement Community):
A campus with multiple care levels so residents can age in place without moving.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The New Mexico average is: 49.0% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| The Suites – Rio Vista | NH SNF | Rio Rancho (Unser Gateway) | 136
Facility
136
NM AVG
103
Rank
#6 / 54 |
60.3%
Facility
60.3%
NM AVG
84.6%
Rank
#41 / 43 | -29% | 3.24
Facility
3.24
NM AVG
3.99
Rank
#45 / 50 | +14% | -19% | $11.2k
Facility
$11.2k
NM AVG
$79.2k
Rank
#28 / 50 | 63
Facility
63
NM AVG
49.9
Rank
#35 / 50 | 6.3
Facility
6.3
NM AVG
6.5
Rank
#23 / 50 | 1 | 82 | - |
37
Facility
37
NM AVG
57
Rank
#38 / 47 | Cabezon Nursing And Rehab Center, LLC | $14.1MFiscal year ending 12/2024
Facility
$14.1MFiscal year ending 12/2024
NM AVG
$13.7M
Rank
#17 / 45 | $7.5MFiscal year ending 12/2024
Facility
$7.5MFiscal year ending 12/2024
NM AVG
$6.6M
Rank
#17 / 45 | 52.8%Fiscal year ending 12/2024
Facility
52.8%Fiscal year ending 12/2024
NM AVG
49%
Rank
#16 / 45 | 325127 | ||||
| The Neighborhood in Rio Rancho Life Plan Community | NH AL CCRC IL MC SNF | Rio Rancho (Vista Hills) | 72
Facility
72
NM AVG
103
Rank
#37 / 54 |
37.5%
Facility
37.5%
NM AVG
84.6%
Rank
#43 / 43 | -56% | 4.79
Facility
4.79
NM AVG
3.99
Rank
#3 / 50 | -15% | +20% | $8.3k
Facility
$8.3k
NM AVG
$79.2k
Rank
#26 / 50 | 38
Facility
38
NM AVG
49.9
Rank
#16 / 50 | 4.8
Facility
4.8
NM AVG
6.5
Rank
#10 / 50 | 1 | 27 | - |
8
Facility
8
NM AVG
57
Rank
#46 / 47 | Haverland Carter Lifestyle Group | $12.8MFiscal year ending 03/2025
Facility
$12.8MFiscal year ending 03/2025
NM AVG
$13.7M
Rank
#27 / 45 | $8.1MFiscal year ending 03/2025
Facility
$8.1MFiscal year ending 03/2025
NM AVG
$6.6M
Rank
#7 / 45 | 63%Fiscal year ending 03/2025
Facility
63%Fiscal year ending 03/2025
NM AVG
49%
Rank
#4 / 45 | 325130 | ||||
| Rio Rancho Center | NH | Rio Rancho | 120
Facility
120
NM AVG
103
Rank
#10 / 54 |
90.9%
Facility
90.9%
NM AVG
84.6%
Rank
#20 / 43 | +7% | 3.54
Facility
3.54
NM AVG
3.99
Rank
#38 / 50 | -19% | -11% | $0
Facility
$0
NM AVG
$79.2k
Rank
#1 / 50 | 73
Facility
73
NM AVG
49.9
Rank
#42 / 50 | 7.3
Facility
7.3
NM AVG
6.5
Rank
#29 / 50 | - | 109 | - |
80
Facility
80
NM AVG
57
Rank
#2 / 47 | Peak Medical New Mexico No. 3, LLC | $15.9MFiscal year ending 12/2024
Facility
$15.9MFiscal year ending 12/2024
NM AVG
$13.7M
Rank
#12 / 45 | $6.3MFiscal year ending 12/2024
Facility
$6.3MFiscal year ending 12/2024
NM AVG
$6.6M
Rank
#20 / 45 | 39.5%Fiscal year ending 12/2024
Facility
39.5%Fiscal year ending 12/2024
NM AVG
49%
Rank
#37 / 45 | 325033 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other NM nursing home we track that reports that metric, not just the 3 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in New Mexico
The Neighborhood in Rio Rancho Life Plan Community is located in Rio Rancho, New Mexico.
Here are the financial assistance programs available to residents in New Mexico.
Know before you visit
Frequently Asked Questions about The Neighborhood in Rio Rancho Life Plan Community
Quick answers from public records and the community's own listing.01 What neighborhood is The Neighborhood in Rio Rancho Life Plan Community in?
The Neighborhood in Rio Rancho Life Plan Community is in the Vista Hills neighborhood of Rio Rancho.
02 Who is the owner of The Neighborhood in Rio Rancho Life Plan Community?
The Neighborhood in Rio Rancho Life Plan Community is legally operated by Haverland Carter Lifestyle Group, and administered by Sharon Inoue.
03 Is The Neighborhood in Rio Rancho Life Plan Community in a walkable area?
The Neighborhood in Rio Rancho Life Plan Community has a walk score of 8. Car-dependent. Most errands require a car, with limited nearby walkable options.
04 What is the occupancy rate at The Neighborhood in Rio Rancho Life Plan Community?
The Neighborhood in Rio Rancho Life Plan Community's occupancy is 37.5%.
05 Are pets allowed at The Neighborhood in Rio Rancho Life Plan Community?
No, The Neighborhood in Rio Rancho Life Plan Community has a no-pet policy.
06 Does The Neighborhood in Rio Rancho Life Plan Community operate as a for-profit or non-profit?
The Neighborhood in Rio Rancho Life Plan Community is registered as a non-profit in NM.
07 Who is the administrator of The Neighborhood in Rio Rancho Life Plan Community?
Sharon Inoue is the administrator of The Neighborhood in Rio Rancho Life Plan Community.
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