We arrange tours, appointments, and even moving support so you don’t have to
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Neighborhood in Rio Rancho, New Mexico, envisions a vibrant independent living community where seniors can embrace diverse living options tailored to their evolving needs. Committed to providing comprehensive care, the community offers specialized independent living, assisted living, skilled nursing, and memory care services within a unified campus. Their mission is to create a supportive haven, ensuring residents enjoy a maintenance-free lifestyle, receive necessary assistance, or access specialized care, fostering a thriving environment for all.
Apartments at The Neighborhood are thoughtfully designed and equipped with modern independent living amenities such as kitchens, washers and dryers, patios or balconies, internet and cable access, and emergency call systems, promoting comfort and peace of mind. Residents can bask in the community’s scenic beauty while indulging in various amenities, including a library, dog park, swimming pool, gardening area, chapel, fitness center, and beauty and barber shop. For those with dementia, secure outdoor spaces are provided, allowing them to wander freely in a safe environment.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 3rd out of 53 homes in New Mexico. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 9m per day | ▲ 86% State avg: 37m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 43m per day | ■ Avg State avg: 43m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 4h 12m per day | ▲ 88% State avg: 2h 14m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 31m per day | ▲ 77% State avg: 3h 7m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 6m per day | ▲ 20% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 51m per day | ▲ 82% State avg: 28m per day · National avg: 28m per day |
Lower than the New Mexico average: 78.9%The Neighborhood in Rio Rancho Life Plan Community is legally operated by Haverland Carter Lifestyle Group, and administrated by Sharon Inoue.
Key information about the people who lead and staff this community.
In New Mexico, the Department of Health, Division of Health Improvement is the primary regulatory authority that conducts unannounced inspections and investigates quality of care complaints.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New Mexico state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | NM Average | vs. NM Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 51 | 30 | This facility has 70% more total deficiencies than a typical New Mexico nursing home (51 vs. NM avg 30).↑ 70% worse |
|
Deficiencies per year
Average deficiencies per year since 2016.
| 5.1 | 3 | This facility has 70% more deficiencies per year than a typical New Mexico nursing home (5.1 vs. NM avg 3).↑ 70% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on March 19, 2025, identified deficiencies related to unsecured cleaning supplies and hazardous chemicals accessible to residents, as well as missing monthly inspections of fire extinguishers. Earlier inspections showed a pattern of issues with documentation, resident care plans, and food safety, including improper freezer temperature maintenance and incomplete resident records. Complaint investigations were mostly unsubstantiated, except for one substantiated complaint in 2019 involving resident records, service plans, and incident reporting. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history shows recurring themes around documentation and safety practices, with no clear trend of improvement or worsening over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsNew Mexico average 6.8
Last Health inspection on Mar 2025
New Mexico average 48.6
New Mexico average 7.31
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
30 of 46 citations resulted from standard inspections; 15 of 46 resulted from complaint investigations; and 1 of 46 came from combined inspections (standard and complaint).
100% better than New Mexico averageNew Mexico average: 1.1
54% worse than New Mexico averageNew Mexico average: 1.3
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
100% worse than New Mexico average
0% compared with New Mexico average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,123 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 36 | 0 | 36 | 11,470 | 92 | 100% | 9.6 |
| Registered Nurse | 14 | 1 | 15 | 3,281 | 92 | 100% | 9 |
| Licensed Practical Nurse | 9 | 3 | 12 | 2,143 | 92 | 100% | 9.4 |
| Medication Aide/Technician | 4 | 0 | 4 | 908 | 68 | 74% | 10 |
| Administrator | 1 | 0 | 1 | 495 | 66 | 72% | 7.5 |
| Speech Language Pathologist | 0 | 2 | 2 | 407 | 62 | 67% | 6.4 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 377 | 59 | 64% | 6.4 |
| Physical Therapy Assistant | 0 | 2 | 2 | 360 | 56 | 61% | 6.3 |
| Physical Therapy Aide | 0 | 1 | 1 | 325 | 49 | 53% | 6.6 |
| Qualified Social Worker | 0 | 1 | 1 | 167 | 37 | 40% | 4.5 |
| Occupational Therapy Aide | 0 | 4 | 4 | 92 | 20 | 22% | 4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 73 | 12 | 13% | 6.1 |
| Medical Director | 0 | 1 | 1 | 60 | 23 | 25% | 2.6 |
| Nurse Practitioner | 0 | 1 | 1 | 15 | 2 | 2% | 7.4 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.6
31% worse than New Mexico averageNew Mexico average: 9.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.3
43% worse than New Mexico averageNew Mexico average: 18.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
24.3%
56% worse than New Mexico averageNew Mexico average: 15.6%
Percent of long-stay residents whose ability to move independently worsened
25.4%
39% worse than New Mexico averageNew Mexico average: 18.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.0%
38% worse than New Mexico averageNew Mexico average: 21.0%
Percent of long-stay residents experiencing one or more falls with major injury
3.5%
5% worse than New Mexico averageNew Mexico average: 3.3%
Percent of long-stay high risk residents with pressure ulcers
8.9%
52% worse than New Mexico averageNew Mexico average: 5.8%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than New Mexico averageNew Mexico average: 1.0%
Percent of long-stay residents who lose too much weight
0.8%
86% better than New Mexico averageNew Mexico average: 5.8%
Percent of long-stay residents who have depressive symptoms
0.7%
59% better than New Mexico averageNew Mexico average: 1.7%
Percent of long-stay residents who received an antipsychotic medication
4.9%
62% better than New Mexico averageNew Mexico average: 12.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
83.6%
14% worse than New Mexico averageNew Mexico average: 97.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
80.4%
19% worse than New Mexico averageNew Mexico average: 98.7%
Number of hospitalizations per 1,000 long-stay resident days.
3.01
87% worse than New Mexico averageNew Mexico average: 1.61
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.03
61% better than New Mexico averageNew Mexico average: 2.64
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
60.9%
29% worse than New Mexico averageNew Mexico average: 86.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
20% worse than New Mexico averageNew Mexico average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
54.2%
37% worse than New Mexico averageNew Mexico average: 86.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
13.2%
38% better than New Mexico averageNew Mexico average: 21.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.2%
42% better than New Mexico averageNew Mexico average: 15.9%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than New Mexico averageNew Mexico average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
37.5%
30% worse than New Mexico averageNew Mexico average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
57.5%
14% better than New Mexico averageNew Mexico average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
32% of new residents, usually for short-term rehab.
57% of new residents, often for short stays.
11% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Neighborhood in Rio Rancho Life Plan Community based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #11 / 54Payroll — State benchmarkedThis home is ranked 11th out of 54 homes in New Mexico. Shows total annual staff payroll benchmarked to the New Mexico average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Room Sizes: 723 / 843 / 1,007 / 1,188 - 1,350 sq. ft
Housing Options: 1 Bed / 2 Bed
Building Type: Mid-rise
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
3.9 miles from city center
Estimated distance in miles from Rio Rancho's city center to The Neighborhood in Rio Rancho Life Plan Community's address, calculated via Google Maps.
— 2.8 miles to nearest hospital (Lovelace Urgent Care - Rio Rancho)
Add your location
The Neighborhood in Rio Rancho Life Plan Community is located in Rio Rancho, New Mexico.
Here are the financial assistance programs available to residents in New Mexico.
| Buena Vista Apartments |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Rio Rancho (Tecolote) | 58 | 73.8% | -6% | 4.36 | +5% | +9% | $0 | 21 | 5.3 | - | 50 | A+ | 39 | - | $35.0M | $13.2M | 37.8% | 325035 | ||||
| The Neighborhood in Rio Rancho Life Plan Community |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Rio Rancho (Vista Hills) | 72 | 37.5% | -52% | 5.82 | +56% | +45% | $0 | 46 | 7.7 | 2 | 27 | - | 8 | Haverland Carter Lifestyle Group Operating,LLC | $16.2M | $8.0M | 49.6% | 325130 |
The Neighborhood in Rio Rancho Life Plan Community is in the Vista Hills neighborhood of Rio Rancho.
The legal owner and operator of The Neighborhood in Rio Rancho Life Plan Community is Haverland Carter Lifestyle Group.
The Neighborhood in Rio Rancho Life Plan Community has a walk score of 8. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to NM state health department records, The Neighborhood in Rio Rancho Life Plan Community's license expires on April 30, 2026.
The Neighborhood in Rio Rancho Life Plan Community's occupancy is 38%.
Sharon Inoue is the administrator of The Neighborhood in Rio Rancho Life Plan Community.
The Neighborhood in Rio Rancho Life Plan Community has 72 beds.
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
