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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Neighborhood in Rio Rancho, New Mexico, envisions a vibrant independent living community where seniors can embrace diverse living options tailored to their evolving needs. Committed to providing comprehensive care, the community offers specialized independent living, assisted living, skilled nursing, and memory care services within a unified campus. Their mission is to create a supportive haven, ensuring residents enjoy a maintenance-free lifestyle, receive necessary assistance, or access specialized care, fostering a thriving environment for all.
Apartments at The Neighborhood are thoughtfully designed and equipped with modern independent living amenities such as kitchens, washers and dryers, patios or balconies, internet and cable access, and emergency call systems, promoting comfort and peace of mind. Residents can bask in the community’s scenic beauty while indulging in various amenities, including a library, dog park, swimming pool, gardening area, chapel, fitness center, and beauty and barber shop. For those with dementia, secure outdoor spaces are provided, allowing them to wander freely in a safe environment.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 3rd out of 54 homes in New Mexico.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 9m per day | ▲ 86% State avg: 37m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 43m per day | ■ Avg State avg: 43m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 4h 12m per day | ▲ 88% State avg: 2h 14m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 31m per day | ▲ 77% State avg: 3h 7m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 6m per day | ▲ 20% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 51m per day | ▲ 82% State avg: 28m per day · National avg: 28m per day |
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
32% of new residents, usually for short-term rehab.
57% of new residents, often for short stays.
11% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #11 / 55Payroll — state benchmarkedThis home is ranked 11th out of 55 homes in New Mexico.Shows total annual staff payroll benchmarked to the New Mexico average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Lower than the New Mexico average: 78.9%The Neighborhood in Rio Rancho Life Plan Community is legally operated by Haverland Carter Lifestyle Group, and administrated by Sharon Inoue.
Key information about the people who lead and staff this community.
Room Sizes: 723 / 843 / 1,007 / 1,188 - 1,350 sq. ft
Housing Options: 1 Bed / 2 Bed
Building Type: Mid-rise
In New Mexico, the Department of Health, Division of Health Improvement is the primary regulatory authority that conducts unannounced inspections and investigates quality of care complaints.
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New Mexico average: 30 deficiencies
1.2 deficiencies per inspection
The most recent inspection on March 19, 2025, identified deficiencies related to unsecured cleaning supplies and hazardous chemicals accessible to residents, as well as missing monthly inspections of fire extinguishers. Earlier inspections showed a pattern of issues with documentation, resident care plans, and food safety, including improper freezer temperature maintenance and incomplete resident records. Complaint investigations were mostly unsubstantiated, except for one substantiated complaint in 2019 involving resident records, service plans, and incident reporting. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history shows recurring themes around documentation and safety practices, with no clear trend of improvement or worsening over time.
New Mexico average 6.8
Last Health inspection on Mar 2025
New Mexico average 48.6
New Mexico average 7.31
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
30 of 46 citations resulted from standard inspections; 15 of 46 resulted from complaint investigations; and 1 of 46 came from combined inspections (standard and complaint).
100% better than New Mexico averageNew Mexico average: 1.1
2
54% worse than New Mexico averageNew Mexico average: 1.3
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Mar 20, 2025
Corrected
Issues related to the availability and quality of nursing staff and the care they provide.
Mar 20, 2025
Corrected
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 20, 2025
Corrected
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 20, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
| Avamere at Rio Rancho |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rio Rancho (Corrales Heights) | 134 | Yes | 2 | 1 Bed / 2 Bed | 80.6% | - | Bryanne Mandel | Rio Rancho Operations, Llc | 10 | 8 | 10 | 57 |
| Fairwinds – Rio Rancho |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Rio Rancho (Vista Grande) | 76 | Yes | 11 | 1 Bed / 2 Bed | 100.0% | - | Doralei Perea-Davis | Rioav, Llc. | 19 | 6 | 9 | 50 |
| The Neighborhood in Rio Rancho Life Plan Community |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Rio Rancho (Vista Hills) | 72 | No | 8 | 1 Bed / 2 Bed | 37.5% | - | Sharon Inoue | Haverland Carter Lifestyle Group | 12 | 3 | 5 | 14 |
| The Rio Grande Gracious Retirement Living |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Rio Rancho (Cabezon) | - | No | 8 | 1 Bed / 2 Bed | - | A+ | - | - | 0 | 0 | 0 | 0 |
| Buena Vista Apartments |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Rio Rancho (Tecolote) | - | Yes | 39 | 1 Bed / 2 Bed | - | A+ | - | - | 0 | 0 | 0 | 0 |
3.9 miles from city center
Estimated distance in miles from Rio Rancho's city center to The Neighborhood in Rio Rancho Life Plan Community's address, calculated via Google Maps.
— 2.8 miles to nearest hospital (Lovelace Urgent Care - Rio Rancho)
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
100% worse than New Mexico averageNew Mexico average ratio: 1.50:1
7% better than New Mexico averageNew Mexico average: 8.6 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.8 hoursThis role is partially covered by contractors.
Total hours from contractors
13,459 contractor hours this quarter
| Certified Nursing Assistant | 24 | 70 | 94 | 16,010 | 91 | 100% | 9.8 |
| Licensed Practical Nurse | 7 | 16 | 23 | 3,357 | 90 | 99% | 9.7 |
| Registered Nurse | 6 | 15 | 21 | 3,220 | 91 | 100% | 9.9 |
| Nurse Practitioner | 1 | 1 | 2 | 1,342 | 83 | 91% | 9.3 |
| Physical Therapy Assistant | 0 | 1 | 1 | 481 | 65 | 71% | 7.4 |
| Mental Health Service Worker | 1 | 0 | 1 | 443 | 59 | 65% | 7.5 |
| Administrator | 1 | 0 | 1 | 398 | 53 | 58% | 7.5 |
| Physical Therapy Aide | 0 | 2 | 2 | 397 | 65 | 71% | 5.5 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 369 | 59 | 65% | 6.1 |
| Speech Language Pathologist | 0 | 1 | 1 | 364 | 64 | 70% | 5.7 |
| Qualified Social Worker | 0 | 1 | 1 | 211 | 49 | 54% | 4.3 |
| Occupational Therapy Aide | 0 | 2 | 2 | 88 | 32 | 35% | 2.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 81 | 14 | 15% | 5.8 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.6
31% worse than New Mexico averageNew Mexico average: 9.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.3
43% worse than New Mexico averageNew Mexico average: 18.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
24.3%
56% worse than New Mexico averageNew Mexico average: 15.6%
Percent of long-stay residents whose ability to move independently worsened
25.4%
39% worse than New Mexico averageNew Mexico average: 18.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.0%
38% worse than New Mexico averageNew Mexico average: 21.0%
Percent of long-stay residents experiencing one or more falls with major injury
3.5%
5% worse than New Mexico averageNew Mexico average: 3.3%
Percent of long-stay high risk residents with pressure ulcers
8.9%
52% worse than New Mexico averageNew Mexico average: 5.8%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than New Mexico averageNew Mexico average: 1.0%
Percent of long-stay residents who lose too much weight
0.8%
86% better than New Mexico averageNew Mexico average: 5.8%
Percent of long-stay residents who have depressive symptoms
0.7%
59% better than New Mexico averageNew Mexico average: 1.7%
Percent of long-stay residents who received an antipsychotic medication
4.9%
62% better than New Mexico averageNew Mexico average: 12.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
83.6%
14% worse than New Mexico averageNew Mexico average: 97.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
80.4%
19% worse than New Mexico averageNew Mexico average: 98.7%
Number of hospitalizations per 1,000 long-stay resident days.
3.01
87% worse than New Mexico averageNew Mexico average: 1.61
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.03
61% better than New Mexico averageNew Mexico average: 2.64
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
60.9%
29% worse than New Mexico averageNew Mexico average: 86.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
20% worse than New Mexico averageNew Mexico average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
54.2%
37% worse than New Mexico averageNew Mexico average: 86.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
13.2%
38% better than New Mexico averageNew Mexico average: 21.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.2%
42% better than New Mexico averageNew Mexico average: 15.9%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than New Mexico averageNew Mexico average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
37.5%
30% worse than New Mexico averageNew Mexico average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
57.5%
14% better than New Mexico averageNew Mexico average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Historical financial and operational data for The Neighborhood in Rio Rancho Life Plan Community based on CMS SNF Cost Reports.
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