Inspection Reports for
The Park Lane

No deficiencies were observed or cited during the visit. The Decision and Order excluding Staff 1 from the facility was served and explained to the facility administrator.

The complaint included allegations that staff did not maintain food service areas in a clean and sanitary condition, did not ensure the facility was free of insects and rodents, did not provide adequate sanitary equipment and supplies for cleaning, and did not ensure dishware and utensils were cleaned and sanitized properly. All allegations were found unsubstantiated after investigation.

The investigation found no preponderance of evidence to substantiate the allegations related to unclean food service areas, pest infestation, inadequate cleaning supplies, or improper cleaning of dishware and utensils. All allegations were determined to be unsubstantiated.

No deficiencies were observed or cited during the visit. A Decision and Order excluding a staff member from the facility was served and the facility was instructed to update personnel records accordingly.

The complaint investigation was unsubstantiated. Allegations regarding inadequate laundry services and untimely medication administration due to staffing shortages were not supported by sufficient evidence.

The investigation included a facility tour, interviews with residents and staff, and record reviews. The allegations were found to be unsubstantiated as residents reported timely laundry service and medication administration, and there was insufficient evidence to prove the claims.

The complaint was unsubstantiated. Allegations included inadequate laundry services and delayed medication due to staffing shortages. Interviews and record reviews did not support these claims.

The investigation included a facility tour, interviews with residents and staff, and record reviews. There was insufficient evidence to substantiate the allegations; residents reported timely laundry service and medication administration. No deficiencies were issued.

The complaint included allegations that staff did not keep the facility free of vermin, prevent malodorous elevators, provide lighting for residents, ensure access to water, and repair the microwave timely. Each allegation was investigated and found unsubstantiated.

All allegations including vermin control, elevator odors, lighting for residents, access to water, and microwave repair were investigated and found to be unsubstantiated due to lack of preponderance of evidence.

The complaint included allegations that staff did not keep the facility free of vermin, did not prevent elevators from being malodorous, did not provide lighting for residents, did not ensure residents had access to water, and did not repair the facility microwave in a timely manner. Each allegation was investigated and found unsubstantiated due to lack of sufficient evidence.

All allegations were investigated through staff interviews, observations, and record reviews. No preponderance of evidence was found to substantiate any of the allegations, and all were determined to be unsubstantiated.

The facility was found to be clean, in good repair, and compliant with safety and health regulations. No deficiencies were issued during this inspection. Residents and staff files were reviewed and found to be up to date.

The facility was found to be clean, in good repair, and compliant with safety and health regulations. No deficiencies were issued during this inspection, and residents and staff files were reviewed and found to be up to date.

The complaint involved two allegations: staff left a resident in soiled diapers resulting in a rash, and a resident sustained a pressure sore while in care. Both allegations were unsubstantiated due to lack of sufficient evidence.

The investigation found no preponderance of evidence to substantiate the allegations. Records and interviews indicated residents were attended every couple of hours, and no deficiencies were observed during the visit.

The complaint investigation was unsubstantiated. Allegations included staff leaving a resident in soiled diapers causing a rash and a resident sustaining a pressure sore. Interviews, record reviews, and observations did not provide sufficient evidence to prove the allegations.

The investigation found no preponderance of evidence to substantiate the allegations. Records and interviews indicated residents were attended every couple of hours and no deficiencies were observed during the visit. Both allegations were deemed unsubstantiated.

The complaint included allegations that a resident developed multiple pressure injuries, staff did not ensure the facility was free of mal odors, dental care needs were not met, and rooms were not kept at comfortable temperatures. The complaint was found to be unsubstantiated based on observations, interviews, and record reviews.

The investigation found no evidence to support the allegations. The facility was observed to be free of odors and maintained comfortable temperatures, residents received dental care, and no pressure injuries were noted. The allegations were determined to be unsubstantiated.

The complaint included allegations that a resident developed multiple pressure injuries, staff did not ensure the facility was free of malodors, dental care needs were unmet, and rooms were not kept at comfortable temperatures. The investigation found these allegations unsubstantiated.

The investigation found no evidence to support the allegations. The resident under hospice care had no pressure injuries, the facility was free of malodors and maintained comfortable temperatures, and dental care needs were being met. Therefore, the allegations were unsubstantiated.

Allegation that facility staff is retaliating due to complaint filed against the facility was investigated and found unsubstantiated.

The investigation included a facility tour, safety checks, and interviews with staff, the administrator, and residents. No evidence of retaliation was found, and the allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

Allegation: Facility staff is retaliating due to complaint that was filed against facility. The allegation was unsubstantiated based on observations and interviews.

The investigation included interviews with the administrator, staff, and residents, as well as a facility tour and safety checks. No evidence of retaliation by staff was found, and the allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that staff did not ensure the roof was fixed timely. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The investigation found the allegation to be unsubstantiated based on observations and record review, determining that the licensed portion of the facility was not in need of roof repairs at the time of inspection.

The complaint alleged that staff did not ensure the roof was fixed timely. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The investigation found the allegation to be unsubstantiated based on observations and record review, determining that the licensed portion of the facility was not in need of roof repairs at the time of inspection.

The facility was found to be clean, well-maintained, and compliant with safety and care standards. No deficiencies were cited during the inspection.

The facility was found to be in compliance with no deficiencies cited. The environment was clean and safe, medications were properly stored and administered, and required documentation was reviewed with some files requested for submission by a later date.

No deficiencies were cited during this Case Management visit. The Executive Director was advised to disassociate the excluded staff member from the facility staff roster and guardian.

No deficiencies were cited during this Case Management visit. The Executive Director confirmed that the excluded staff member has not worked at the facility since 03/07/2019 and was advised to disassociate the staff member from the facility staff roster and guardian.

The complaint was found to be unfounded and dismissed after review of medical records and interviews.

The investigation found that Resident R1 did not have scabies or a contagious skin condition, and the complaint was determined to be unfounded with no deficiencies cited.

The complaint was found to be unfounded, meaning the allegation was without reasonable basis and was dismissed.

The investigation found that Resident R1 did not have scabies or a contagious skin condition, and the complaint was determined to be unfounded with no deficiencies cited.

The facility was found to be in compliance with infection control practices, with no deficiencies observed during the inspection.

No deficiencies were cited during the Case Management visit. The incident involved R1 being transported to the hospital and admitted for treatment, with an expected return to the facility on or about 2023-02-25.

The facility was found to be in compliance with required infection control practices, with no deficiencies observed during the inspection. Staff were observed following COVID protocols and the facility maintained adequate supplies of PPE and resident medications.

No deficiencies were cited during the Case Management visit. The incident involved R1 being transported to the hospital and admitted for treatment, with discharge paperwork to be provided upon return.

The complaint investigation was unannounced and initiated based on a complaint received on 11/28/2022. The allegation that staff did not administer a resident's medications as required was unsubstantiated. The allegation that staff did not provide adequate supervision to a resident was unfounded.

The investigation found that the allegation regarding medication administration was unsubstantiated as the resident self-managed medication until a new order was received and staff then administered medications as ordered. The allegation regarding inadequate supervision was found to be unfounded based on interviews and facility tour, confirming resident safety checks were conducted each shift.

The complaint investigation was unannounced and initiated based on a complaint received on 11/28/2022. The medication administration allegation was unsubstantiated, and the supervision allegation was unfounded.

The investigation found that the allegation regarding medication administration was unsubstantiated as the resident self-managed medication until a new physician's order was received and staff then administered medications as ordered. The allegation regarding inadequate supervision was found to be unfounded based on staff safety checks and resident confirmation.

The complaint was unsubstantiated after investigation, meaning there was insufficient evidence to prove the alleged violations occurred.

The investigation included interviews and document reviews, and the allegations could not be confirmed or corroborated. The complaint was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint was unsubstantiated, meaning there was not a preponderance of evidence to prove that the alleged violations did or did not occur.

After conducting interviews and reviewing relevant documents and records, the department determined that the allegations could not be confirmed or corroborated and the complaint was unsubstantiated.

The complaint was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations occurred.

The investigation included interviews and document reviews, and the allegations could not be confirmed or corroborated. The complaint was determined to be unsubstantiated due to insufficient evidence.

The complaint was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations occurred.

The investigation included interviews and review of relevant documents and records. The allegations could not be confirmed or corroborated, and the complaint was determined to be unsubstantiated.

The facility was found to be in compliance with required infection control practices, including COVID screening, PPE supply, and signage. No deficiencies were observed during the inspection.

Complaint alleging staff did not ensure the facility was free from vermin. The complaint was found to be unfounded and dismissed.

The investigation found that although the facility had a continuing problem with vermin, it was maintaining monthly pest control services. The complaint was determined to be unfounded and was dismissed.

The facility was found to be in compliance with infection control requirements, including proper use of PPE, symptom screening, and signage. No deficiencies were observed during the inspection.

Complaint alleging staff did not ensure the facility was free from vermin was investigated and found to be unfounded.

The investigation found that although the facility has had a continuing problem with vermin, it is maintaining monthly pest control services to resolve the issue. The complaint was determined to be unfounded and dismissed.

The complaint investigation was unsubstantiated for allegations of residents left in soiled undergarments and staff laughing at residents. The complaint regarding unsanitary conditions was unfounded, and the complaint about vermin was acknowledged but addressed by pest control services.

The investigation found insufficient evidence to substantiate the allegations of residents being left in soiled undergarments and staff laughing at residents, resulting in an unsubstantiated finding. The complaints about the facility being unsanitary were found to be unfounded, while the presence of vermin was acknowledged but mitigated by regular pest control services.

The complaint investigation was unannounced and conducted by Licensing Program Analyst Shawna Doucette. The allegations included residents left in soiled undergarments, staff laughing at residents, unsanitary conditions, and vermin presence. The allegations regarding soiled undergarments and staff behavior were unsubstantiated due to lack of evidence. The unsanitary condition complaint was unfounded, and the vermin complaint was addressed by pest control services. The complaint was dismissed.

The investigation found insufficient evidence to substantiate allegations that residents were left in soiled undergarments or that staff laughed at residents, resulting in those allegations being unsubstantiated. The complaint regarding the facility being unsanitary was found to be unfounded, while the facility was found to have vermin but also had a pest control service in place. Overall, the complaints were either unsubstantiated or unfounded.

The complaint included allegations that staff did not properly reassess a resident, resident's room smelled foul and was unsanitary, staff did not meet residents' needs, and staff threatened residents with eviction. The investigation concluded these allegations were unsubstantiated due to lack of evidence.

The investigation found no preponderance of evidence to substantiate the allegations. No deficiencies were cited, and the complaint was determined to be unsubstantiated.

The complaint was unsubstantiated due to lack of preponderance of evidence. Allegations included unclean facility, failure to meet hygiene needs, insufficient staffing, and untrained staff. No deficiencies were cited.

The investigation found feces in a resident's toilet and some dust on the floor but noted the resident was independent in personal care. Staffing and training allegations were not substantiated based on staff interviews. No deficiencies were cited and the complaint was found to be unsubstantiated.

The complaint was unsubstantiated. Allegations included facility uncleanliness, failure to meet residents' hygiene needs, insufficient staffing, and untrained staff. The investigation concluded there was insufficient evidence to prove violations occurred.

The investigation found feces in a resident's toilet and some dust but determined the resident was independent in personal care. Staffing and training allegations were found unsubstantiated based on staff interviews and lack of evidence. No deficiencies were cited.

The complaint was unsubstantiated based on interviews and lack of evidence. Allegations included staff not properly reassessing residents, unsanitary conditions, unmet resident needs, and threats of eviction. No written eviction notices were found, and no assessment was observed for a resident to reside in the Memory Care Unit.

The investigation found no preponderance of evidence to substantiate the allegations. No deficiencies were cited, and the complaint was determined to be unsubstantiated.

The Licensing Program Analyst and Program Clinical Consultant reviewed facility policies and procedures including screening, disinfecting, staffing, training, PPE usage, and resident activities. Recommendations were made regarding posting Donning and Doffing signage, maintaining covered trash cans for contaminated PPE, and social distancing in Memory Care areas.