The Pavilion Health Center at Brightmore
The Pavilion Health Center at Brightmore is a Nursing Home in North Carolina
The Pavilion Health Center… is a Nursing Home in North Carolina
The Pavilion Health Center at Brightmore
The Pavilion Health Center at Brightmore is a Nursing Home in North Carolina
The Pavilion Health Center… is a Nursing Home in North Carolina
Situated within the scenic campus of Brightmore of South Charlotte, The Pavilion Health Center offers a comprehensive range of care services, ensuring a seamless continuum of care for individuals. Whether in need of short-term rehabilitation, long-term living, outpatient therapy, hospice care, palliative care, or respite care, The Pavilion is equipped to meet diverse healthcare needs.
Upon arrival, residents are warmly welcomed by a dedicated clinical team. This compassionate team collaborates with individuals to develop personalized care plans that prioritize their unique needs and goals. By focusing on person-centered care, The Pavilion aims to support residents in regaining skills and reducing the likelihood of hospital readmissions. In addition to rehabilitation services, the center provides access to a variety of medical services, addresses secondary conditions, and facilitates comprehensive treatment plans.
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Occupancy levels track close to the statewide midpoint, indicating balanced availability. Bed capacity aligns with the typical community size in the state, allowing steady admissions. Residents generally stay for shorter periods than state peers, pointing to quicker turnover.
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Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income exceeds the majority of state facilities, highlighting strong profitability.
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Medicare nights track the statewide midpoint, keeping volumes steady. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights lead the state, showing strong demand from market-rate residents.
Types of Care at The Pavilion Health Center at Brightmore
Comparison Chart
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
Respite Care
For seniors needing help with daily tasks but not full-time nursing.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
Hospice Care
24/7 care needed
Respite Care
For seniors needing help with daily tasks but not full-time nursing.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
24/7 care needed
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The Pavilion Health Center at Brightmore Reviews
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18.4 miles from city center
10011 Providence Rd W, Charlotte, NC 28277
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 10 | 10.5 | No |
| Licensed Practical Nurse | 27 | 9.6 | No |
| Certified Nursing Assistant | 60 | 9.6 | No |
Staff by Category
Contractor Analysis
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 60 | 0 | 60 | 16,220 | 91 | 100% | 9.6 |
| Licensed Practical Nurse | 27 | 0 | 27 | 8,032 | 91 | 100% | 9.6 |
| Registered Nurse | 10 | 0 | 10 | 2,690 | 91 | 100% | 10.5 |
| Medication Aide/Technician | 6 | 0 | 6 | 1,265 | 87 | 96% | 11.1 |
| Dental Services Staff | 2 | 0 | 2 | 1,153 | 65 | 71% | 9.4 |
| RN Director of Nursing | 3 | 0 | 3 | 1,152 | 66 | 73% | 9 |
| Speech Language Pathologist | 0 | 6 | 6 | 1,151 | 65 | 71% | 7.2 |
| Physical Therapy Aide | 0 | 6 | 6 | 903 | 70 | 77% | 6.8 |
| Respiratory Therapy Technician | 0 | 7 | 7 | 878 | 84 | 92% | 6 |
| Physical Therapy Assistant | 0 | 10 | 10 | 672 | 74 | 81% | 5.8 |
| Clinical Nurse Specialist | 2 | 1 | 3 | 626 | 65 | 71% | 7.7 |
| Administrator | 1 | 0 | 1 | 513 | 62 | 68% | 8.3 |
| Dietitian | 1 | 0 | 1 | 487 | 62 | 68% | 7.9 |
| Nurse Practitioner | 1 | 1 | 2 | 486 | 61 | 67% | 8 |
| Qualified Social Worker | 0 | 3 | 3 | 470 | 66 | 73% | 6.9 |
| Other Dietary Services Staff | 1 | 0 | 1 | 306 | 57 | 63% | 5.4 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 95 | 11 | 12% | 6 |
| Medical Director | 0 | 1 | 1 | 3 | 3 | 3% | 1 |
Health Inspection History
Source: CMS Health Citations (Sep 2022 – Jul 2025)
Citation Severity Distribution
Top Deficiency Categories
Citation Sources
State Comparison (NC)
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Jul 03, 2025 | D | Abuse/Neglect | F0605 | Corrected |
| Jul 03, 2025 | D | Pharmacy | F0759 | Corrected |
| Jul 03, 2025 | D | Quality of Care | F0695 | Corrected |
| Jul 03, 2025 | D | Care Planning | F0641 | Corrected |
| Jul 03, 2025 | D | Care Planning | F0656 | Corrected |
| Jul 03, 2025 | D | Care Planning | F0657 | Corrected |
| Mar 26, 2024 | J | Abuse/Neglect | F0600 | Corrected |
| Mar 26, 2024 | D | Abuse/Neglect | F0602 | Corrected |
| Mar 26, 2024 | D | Abuse/Neglect | F0604 | Corrected |
| Mar 26, 2024 | E | Administration | F0867 | Corrected |
| Mar 26, 2024 | D | Environmental | F0919 | Corrected |
| Mar 26, 2024 | E | Infection Control | F0880 | Corrected |
| Mar 26, 2024 | C | Nursing Services | F0732 | Corrected |
| Mar 26, 2024 | J | Pharmacy | F0760 | Corrected |
| Mar 26, 2024 | E | Quality of Care | F0679 | Corrected |
| Mar 26, 2024 | D | Quality of Care | F0684 | Corrected |
| Mar 26, 2024 | D | Quality of Care | F0688 | Corrected |
| Mar 26, 2024 | D | Quality of Care | F0692 | Corrected |
| Mar 26, 2024 | E | Care Planning | F0641 | Corrected |
| Mar 26, 2024 | D | Care Planning | F0656 | Corrected |
| Mar 26, 2024 | D | Care Planning | F0657 | Corrected |
| Mar 26, 2024 | D | Care Planning | F0658 | Corrected |
| Mar 26, 2024 | D | Care Planning | F0842 | Corrected |
| Mar 26, 2024 | D | Resident Rights | F0557 | Corrected |
| Mar 26, 2024 | D | Resident Rights | F0584 | Corrected |
| Sep 29, 2022 | D | Infection Control | F0880 | Corrected |
| Sep 29, 2022 | G | Quality of Care | F0677 | Corrected |
| Sep 29, 2022 | G | Quality of Care | F0692 | Corrected |
| Sep 29, 2022 | B | Care Planning | F0641 | Corrected |
| Sep 29, 2022 | G | Resident Rights | F0550 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Resident Census by Payment Source
Programs & Services
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Penalties & Fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Penalty History
Showing all 1 penalties (Mar 2024 - Mar 2024)
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for North Carolina Seniors
- General: Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- NC Specifics: High demand; waitlists common in urban areas.
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
- General: Caregiver of someone 60+ (or with dementia), North Carolina resident.
- Income Limits: No strict limit; prioritizes low-income.
- Asset Limits: Not applicable.
- NC Specifics: Limited slots; rural/urban balance.
- Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
- General: Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.
- Income Limits (2025): ~$2,829/month (Medicaid-eligible); private pay option available.
- Asset Limits: $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
- NC Specifics: Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
- General: Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
- Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits: Not assessed; need-based.
- NC Specifics: Family can be aides; varies by county funding.
- Services: Personal care (5-20 hours/week), meal prep, respite (~5 days/year), errands.
- General: Age 65+ or disabled, NC resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- NC Specifics: Three tiers; no waitlist; includes Extra Help for Part D.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
- General: Age 60+ prioritized, NC resident, low-income household.
- Income Limits (2025): ~$3,970/month (individual, 185% FPL).
- Asset Limits: Not assessed; income-focused.
- NC Specifics: Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).
- Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($600 max via CIP).
- General: Age 55+, unemployed, low-income, NC resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified; income-focused.
- NC Specifics: Priority for veterans, rural residents; AARP partnership.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
- General: Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth limit).
- NC Specifics: High veteran demand in rural/urban areas.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
- General: Age 60+ prioritized, NC resident, homeowner, low-income.
- Income Limits (2025): ~$30,258/year (50% AMI, varies by county).
- Asset Limits: Not strictly assessed; home value considered.
- NC Specifics: Forgivable at $2,000/year; statewide via local partners.
- Services: Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility).
- General: Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.
- Income Limits (2025): ~$1,255/month (individual, 100% FPL); varies by facility rate.
- Asset Limits: $2,000 (individual).
- NC Specifics: Covers assisted living; counties supplement state funds.
- Services: Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services.
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