The Pavilion Health Center at Brightmore

The Pavilion Health Center at Brightmore is a Nursing Home in North Carolina

The Pavilion Health Center… is a Nursing Home in North Carolina

The Pavilion Health Center at Brightmore

10011 Providence Rd W, Charlotte, NC 28277 View Map

The Pavilion Health Center at Brightmore is a Nursing Home in North Carolina

The Pavilion Health Center… is a Nursing Home in North Carolina

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Overview of The Pavilion Health Center at Brightmore

Situated within the scenic campus of Brightmore of South Charlotte, The Pavilion Health Center offers a comprehensive range of care services, ensuring a seamless continuum of care for individuals. Whether in need of short-term rehabilitation, long-term living, outpatient therapy, hospice care, palliative care, or respite care, The Pavilion is equipped to meet diverse healthcare needs.

Upon arrival, residents are warmly welcomed by a dedicated clinical team. This compassionate team collaborates with individuals to develop personalized care plans that prioritize their unique needs and goals. By focusing on person-centered care, The Pavilion aims to support residents in regaining skills and reducing the likelihood of hospital readmissions. In addition to rehabilitation services, the center provides access to a variety of medical services, addresses secondary conditions, and facilitates comprehensive treatment plans.

704-565-3500
Home Information Pavilion Health Center at Brightmore
  • Occupancy levels track close to the statewide midpoint, indicating balanced availability. Bed capacity aligns with the typical community size in the state, allowing steady admissions. Residents generally stay for shorter periods than state peers, pointing to quicker turnover.

  • Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income exceeds the majority of state facilities, highlighting strong profitability.

  • Medicare nights track the statewide midpoint, keeping volumes steady. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights lead the state, showing strong demand from market-rate residents.

Occupancy
Beds
108
Occupancy
82.5%
Total Bed Days Available
39420
Avg. Length of Stay
75 days
Avg. Residents per Day
97
Finance
Home Revenue
$16,194,650.00
Payroll Costs
$5,415,868.00
Profit
$1,464,605.00
Total Home Costs
$11,702,943.00
Payroll % of Revenue Info Percentage of home revenue spent on payroll costs.
33.4%
House Specifics:
CCN
345563
Owner Name
KROB, JAMES
Rural vs. Urban
Urban
County
Mecklenburg
Type of Control
Proprietary — Individual
Operations
Total Admissions
550
Total Discharges
461
% Medicaid Admissions
4%
% Medicare Admissions
39%
% Private Pay Admissions
57%
% Medicaid Discharges
9%
% Medicare Discharges
42%
% Private Pay Discharges
49%
Quality Ratings
Overall Rating Info CMS 5-star rating based on health inspections, staffing, and quality measures.
2 / 5
Health Inspection Rating Info Rating based on deficiencies found during state health inspections.
2 / 5
Staffing Rating Info Rating based on nurse staffing hours per resident per day.
3 / 5
QM Rating Info Quality Measures rating based on clinical outcomes for residents.
3 / 5
Nurse Hours / Resident / Day Info Total nurse staffing hours per resident per day.
3.76 hrs
Number of Fines
1
Medicaid, Medicare & Private
Medicare Nights Info Number of resident nights paid by Medicare for short-term or rehab care.
17210
Medicaid Nights Info Resident nights covered by Medicaid for long-term care or support services.
5318
Free Market Nights Info Nights paid privately by residents or families, without Medicare/Medicaid coverage.
11867

Types of Care at The Pavilion Health Center at Brightmore

Skilled Nursing Hospice Care Respite Care
Contact The Pavilion Health Center at Brightmore

Comparison Chart

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
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SNF

24/7 care needed

RC

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26
-
-
-
-
-
-
-
-
-
-
-
-
Asbury Health And Rehabilitation Center
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ALDERSGATE UNITED METHODIST RETIREMENT COMMUNITY, INC.
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The Pavilion Health Center at Brightmore
HC

Hospice Care

SNF

24/7 care needed

RC

Respite Care

Charlotte
108
No
-
20
KROB, JAMES
82.5%
$16,194,650.00
$5,415,868.00
33.4%
96.50
2/5
3.7608
2/5
3/5
3/5
1
Hunter Woods Nursing and Rehabilitation Center
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For seniors needing help with daily tasks but not full-time nursing.

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Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Charlotte
120
No
-
42
SHEETS, STEVEN
77.6%
$11,783,453.00
$4,211,112.00
35.7%
87.40
1/5
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Accordius Health at Charlotte
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SNF

24/7 care needed

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2

The Pavilion Health Center at Brightmore Reviews

Share your thoughts and experiences about The Pavilion Health Center at Brightmore. Let’s celebrate the stories that make a difference!
Reviewer avatar
Tonya
Thank you Lekida Shipman, for going above and beyond your duties. Katherine, for everything you do, you're more than a nurse, you have a heart that inspires all.The kindness and caring you bring to all of your patience will never go unnoticed keep up the positive vibes your service was greatly appreciated!! Thank you.What do you like most about living here? Answer: The care u receive Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: Yes Are the common areas pleasant and comfortable for socializing or relaxing? Answer: Yes How would you rate the quality and variety of the meals? (1-5) Answer: 4 Are special diets handled well? Answer: Yes Is the dining schedule flexible enough to meet your preferences? Answer: Yes How do you feel about the level of social interaction available with other residents? Answer: Good How was the units offered in this community? Answer: Fair Do you feel safe living in this community? Answer: Yes How well do you think the community handles emergencies or unexpected events? Answer: Good Are there any hidden fees or unexpected charges? Answer: Not sure Would you recommend this community to others looking for senior living options? Answer: Yes Is there anything you wish you knew before moving in? Answer: I'm good

Places of interest near The Pavilion Health Center at Brightmore

Address 18.4 miles from city center

Address 10011 Providence Rd W, Charlotte, NC 28277

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

151
Total Staff
114
Employees
37
Contractors
37,103
Total Hours (Quarter)
45
Avg Staff/Day
9.1
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse1010.5 No
Licensed Practical Nurse279.6 No
Certified Nursing Assistant609.6 No
Staff by Category
Administration
2 staff
7.9hs shift avg
Nursing Staff
106 staff
9.7hs shift avg
Physicians & Practitioners
5 staff
7.8hs shift avg
Therapy Services
31 staff
6.5hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
6.9hs shift avg
Dietary Services
2 staff
6.7hs shift avg
Other Services
2 staff
9.4hs shift avg
Contractor Analysis
11.3%
of total hours from contractors
4,184 contractor hours this quarter
Respiratory Therapy Technician: 7 Speech Language Pathologist: 6 Occupational Therapy Assistant: 2 Physical Therapy Aide: 6 Qualified Social Worker: 3 Physical Therapy Assistant: 10 Clinical Nurse Specialist: 1 Nurse Practitioner: 1 Medical Director: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant6006016,22091100%9.6
Licensed Practical Nurse270278,03291100%9.6
Registered Nurse100102,69091100%10.5
Medication Aide/Technician6061,2658796%11.1
Dental Services Staff2021,1536571%9.4
RN Director of Nursing3031,1526673%9
Speech Language Pathologist0661,1516571%7.2
Physical Therapy Aide0669037077%6.8
Respiratory Therapy Technician0778788492%6
Physical Therapy Assistant010106727481%5.8
Clinical Nurse Specialist2136266571%7.7
Administrator1015136268%8.3
Dietitian1014876268%7.9
Nurse Practitioner1124866167%8
Qualified Social Worker0334706673%6.9
Other Dietary Services Staff1013065763%5.4
Occupational Therapy Assistant022951112%6
Medical Director011333%1

Health Inspection History

Source: CMS Health Citations (Sep 2022 – Jul 2025)

3
Inspections
30
Total Citations
2
Critical (J-L)
3
Serious (G-I)
10
Citations/Inspection
Jul 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
2
Moderate (D-F)
23
Serious (G-I)
3
Critical (J-L)
2
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
7
23% of total
Abuse, Neglect & Exploitation
4
13% of total
Resident Rights
3
10% of total
Infection Control
2
7% of total
Pharmacy Services
2
7% of total
Administration
1
3% of total
Citation Sources
Standard Inspections 30
Complaint Investigations 18
State Comparison (NC)
Avg Citations (State)
20.9
This Facility: 30
Avg Critical (State)
1.3
This Facility: 2
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Jul 03, 2025 D Abuse/NeglectF0605 Corrected
Jul 03, 2025 D PharmacyF0759 Corrected
Jul 03, 2025 D Quality of CareF0695 Corrected
Jul 03, 2025 D Care PlanningF0641 Corrected
Jul 03, 2025 D Care PlanningF0656 Corrected
Jul 03, 2025 D Care PlanningF0657 Corrected
Mar 26, 2024 J Abuse/NeglectF0600 Corrected
Mar 26, 2024 D Abuse/NeglectF0602 Corrected
Mar 26, 2024 D Abuse/NeglectF0604 Corrected
Mar 26, 2024 E AdministrationF0867 Corrected
Mar 26, 2024 D EnvironmentalF0919 Corrected
Mar 26, 2024 E Infection ControlF0880 Corrected
Mar 26, 2024 C Nursing ServicesF0732 Corrected
Mar 26, 2024 J PharmacyF0760 Corrected
Mar 26, 2024 E Quality of CareF0679 Corrected
Mar 26, 2024 D Quality of CareF0684 Corrected
Mar 26, 2024 D Quality of CareF0688 Corrected
Mar 26, 2024 D Quality of CareF0692 Corrected
Mar 26, 2024 E Care PlanningF0641 Corrected
Mar 26, 2024 D Care PlanningF0656 Corrected
Mar 26, 2024 D Care PlanningF0657 Corrected
Mar 26, 2024 D Care PlanningF0658 Corrected
Mar 26, 2024 D Care PlanningF0842 Corrected
Mar 26, 2024 D Resident RightsF0557 Corrected
Mar 26, 2024 D Resident RightsF0584 Corrected
Sep 29, 2022 D Infection ControlF0880 Corrected
Sep 29, 2022 G Quality of CareF0677 Corrected
Sep 29, 2022 G Quality of CareF0692 Corrected
Sep 29, 2022 B Care PlanningF0641 Corrected
Sep 29, 2022 G Resident RightsF0550 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Liberty Healthcare
Resident Census by Payment Source
101 Total Residents
Medicare 7 (6.9%)
Medicaid 49 (48.5%)
Private Pay/Other 45 (44.6%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
11.3 Score
Near average State avg: 11.5

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
23.5 Score
14% worse than avg State avg: 20.6

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
13.5%
Lost Too Much Weight
0.9%
Urinary Tract Infection
1.4%
Depressive Symptoms
1.1%
Falls with Major Injury
5.7%
Pneumococcal Vaccine
98.9%
Antipsychotic Use
9.9%
Walking Ability Worsened
31.6%
Influenza Vaccine
97.4%
High Risk Residents with Pressure Ulcers
5.0%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
25.5%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
96.7% 21% better than avg State: 79.9%
Short-Stay Residents Who Received a New Antipsychotic Medication
3.4% 126% worse than avg State: 1.5%
Influenza Vaccine
89.6% 15% better than avg State: 78.1%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $86K State avg: $76K 14% worse than avg
Number of Fines 1 State avg: 2.3
Compared to State Average Facility: $86K | State Avg: $76K
Penalty History

Showing all 1 penalties (Mar 2024 - Mar 2024)

Mar 26, 2024 Civil Money Penalty
$86K
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Guides for Better Senior Living

From costs to care, explore the most important topics to make informed decisions about your future.

Claim What’s Yours: Financial Aid for North Carolina Seniors

Program
State Program Name
Eligibility
Benefits
Community Alternatives Program for Disabled Adults
  • General: Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • NC Specifics: High demand; waitlists common in urban areas.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
North Carolina Senior Care Options
NC SCO (via NFCSP)
  • General: Caregiver of someone 60+ (or with dementia), North Carolina resident.
  • Income Limits: No strict limit; prioritizes low-income.
  • Asset Limits: Not applicable.
  • NC Specifics: Limited slots; rural/urban balance.
  • Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Program of All-Inclusive Care for the Elderly (PACE)
North Carolina PACE (e.g., PACE of the Triad)
Official government program page
  • General: Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.
  • Income Limits (2025): ~$2,829/month (Medicaid-eligible); private pay option available.
  • Asset Limits: $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
  • NC Specifics: Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
In-Home Aide Services
North Carolina In-Home Aide Services
Official government program page
  • General: Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
  • Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits: Not assessed; need-based.
  • NC Specifics: Family can be aides; varies by county funding.
  • Services: Personal care (5-20 hours/week), meal prep, respite (~5 days/year), errands.
Medicare Savings Program (MSP)
North Carolina Medicare Savings Program
Official government program page
  • General: Age 65+ or disabled, NC resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • NC Specifics: Three tiers; no waitlist; includes Extra Help for Part D.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Energy Assistance Program (LIHEAP)
  • General: Age 60+ prioritized, NC resident, low-income household.
  • Income Limits (2025): ~$3,970/month (individual, 185% FPL).
  • Asset Limits: Not assessed; income-focused.
  • NC Specifics: Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).
  • Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($600 max via CIP).
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, NC resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified; income-focused.
  • NC Specifics: Priority for veterans, rural residents; AARP partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
North Carolina VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth limit).
  • NC Specifics: High veteran demand in rural/urban areas.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Urgent Repair Program (URP)
North Carolina Urgent Repair Program
Official government program page
  • General: Age 60+ prioritized, NC resident, homeowner, low-income.
  • Income Limits (2025): ~$30,258/year (50% AMI, varies by county).
  • Asset Limits: Not strictly assessed; home value considered.
  • NC Specifics: Forgivable at $2,000/year; statewide via local partners.
  • Services: Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility).
State/County Special Assistance (SA)
North Carolina Special Assistance
Official government program page
  • General: Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.
  • Income Limits (2025): ~$1,255/month (individual, 100% FPL); varies by facility rate.
  • Asset Limits: $2,000 (individual).
  • NC Specifics: Covers assisted living; counties supplement state funds.
  • Services: Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services.

Claim What’s Yours Financial Aid for North Carolina Seniors

NC Medicaid CAP/DA

Community Alternatives Program for Disabled Adults

Requirements:
  • General:
    Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • NC Specifics:
    High demand; waitlists common in urban areas.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
NC SCO (via NFCSP)

North Carolina Senior Care Options

Requirements:
  • General:
    Caregiver of someone 60+ (or with dementia), North Carolina resident.
  • Income Limits:
    No strict limit; prioritizes low-income.
  • Asset Limits:
    Not applicable.
  • NC Specifics:
    Limited slots; rural/urban balance.
Benefits without Contact:
  • Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
North Carolina PACE (e.g., PACE of the Triad)

Program of All-Inclusive Care for the Elderly (PACE)

Requirements:
  • General:
    Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.
  • Income Limits (2025):
    ~$2,829/month (Medicaid-eligible); private pay option available.
  • Asset Limits:
    $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
  • NC Specifics:
    Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
North Carolina In-Home Aide Services

In-Home Aide Services

Requirements:
  • General:
    Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
  • Income Limits (2025):
    No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits:
    Not assessed; need-based.
  • NC Specifics:
    Family can be aides; varies by county funding.
Benefits without Contact:
  • Services: Personal care (5-20 hours/week), meal prep, respite (~5 days/year), errands.
North Carolina Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, NC resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • NC Specifics:
    Three tiers; no waitlist; includes Extra Help for Part D.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
North Carolina LIHEAP

Low-Income Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ prioritized, NC resident, low-income household.
  • Income Limits (2025):
    ~$3,970/month (individual, 185% FPL).
  • Asset Limits:
    Not assessed; income-focused.
  • NC Specifics:
    Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($600 max via CIP).
North Carolina SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, NC resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified; income-focused.
  • NC Specifics:
    Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
North Carolina VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth limit).
  • NC Specifics:
    High veteran demand in rural/urban areas.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
North Carolina Urgent Repair Program

Urgent Repair Program (URP)

Requirements:
  • General:
    Age 60+ prioritized, NC resident, homeowner, low-income.
  • Income Limits (2025):
    ~$30,258/year (50% AMI, varies by county).
  • Asset Limits:
    Not strictly assessed; home value considered.
  • NC Specifics:
    Forgivable at $2,000/year; statewide via local partners.
Benefits without Contact:
  • Services: Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility).
North Carolina Special Assistance

State/County Special Assistance (SA)

Requirements:
  • General:
    Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.
  • Income Limits (2025):
    ~$1,255/month (individual, 100% FPL); varies by facility rate.
  • Asset Limits:
    $2,000 (individual).
  • NC Specifics:
    Covers assisted living; counties supplement state funds.
Benefits without Contact:
  • Services: Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services.
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