2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Situated within the scenic campus of Brightmore of South Charlotte, The Pavilion Health Center offers a comprehensive range of care services, ensuring a seamless continuum of care for individuals. Whether in need of short-term rehabilitation, long-term living, outpatient therapy, hospice care, palliative care, or respite care, The Pavilion is equipped to meet diverse healthcare needs.
Upon arrival, residents are warmly welcomed by a dedicated clinical team. This compassionate team collaborates with individuals to develop personalized care plans that prioritize their unique needs and goals. By focusing on person-centered care, The Pavilion aims to support residents in regaining skills and reducing the likelihood of hospital readmissions. In addition to rehabilitation services, the center provides access to a variety of medical services, addresses secondary conditions, and facilitates comprehensive treatment plans.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 58th out of 97 homes in North Carolina for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 25m per day | ▼ 29% State avg: 35m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 57m per day | ▲ 10% State avg: 52m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 57m per day | ▼ 16% State avg: 2h 19m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 5m per day | ▼ 7% State avg: 3h 20m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 35% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 22m per day | ▼ 4% State avg: 23m per day · National avg: 29m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
33% fewer staff per resident than North Carolina average
13% better than North Carolina average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 7 RN Staff are full-time employees. No contractors work on this role.
7
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.1 hoursAssists with medical care and medications.
All 22 LPN Staff are full-time employees. No contractors work on this role.
22
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hoursHelps with daily care and mobility.
All 45 CNA Staff are full-time employees. No contractors work on this role.
45
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,923 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 45 | 0 | 45 | 16,194 | 92 | 100% | 9.5 |
| Licensed Practical Nurse | 22 | 0 | 22 | 7,657 | 92 | 100% | 9.7 |
| Registered Nurse | 7 | 0 | 7 | 2,596 | 92 | 100% | 10.1 |
| Medication Aide/Technician | 7 | 0 | 7 | 1,499 | 89 | 97% | 10.7 |
| Speech Language Pathologist | 0 | 6 | 6 | 1,403 | 69 | 75% | 7.2 |
| Mental Health Service Worker | 2 | 0 | 2 | 1,035 | 65 | 71% | 9.2 |
| RN Director of Nursing | 2 | 0 | 2 | 993 | 65 | 71% | 8.6 |
| Physical Therapy Aide | 0 | 6 | 6 | 826 | 70 | 76% | 6.4 |
| Physical Therapy Assistant | 0 | 4 | 4 | 694 | 69 | 75% | 5.9 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 682 | 75 | 82% | 8.5 |
| Dietitian | 1 | 0 | 1 | 531 | 64 | 70% | 8.3 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 495 | 77 | 84% | 5.8 |
| Nurse Practitioner | 1 | 0 | 1 | 479 | 57 | 62% | 8.4 |
| Administrator | 1 | 0 | 1 | 471 | 57 | 62% | 8.3 |
| Qualified Social Worker | 0 | 5 | 5 | 418 | 69 | 75% | 5.4 |
| Other Dietary Services Staff | 1 | 0 | 1 | 320 | 63 | 68% | 5.1 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 85 | 12 | 13% | 5 |
| Medical Director | 0 | 1 | 1 | 3 | 3 | 3% | 1 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
14% higher than North Carolina averageNorth Carolina average: $76K
57% fewer fines than North Carolina averageNorth Carolina average: 2.3
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than North Carolina averageNorth Carolina average: 0.4
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Mar 26, 2024 · $86K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 26, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.3
In line with North Carolina averageNorth Carolina average: 11.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.5
14% worse than North Carolina averageNorth Carolina average: 20.6
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
13.5%
23% better than North Carolina averageNorth Carolina average: 17.5%
Percent of long-stay residents whose ability to move independently worsened
31.6%
36% worse than North Carolina averageNorth Carolina average: 23.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.5%
19% worse than North Carolina averageNorth Carolina average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
5.7%
56% worse than North Carolina averageNorth Carolina average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
5.0%
20% better than North Carolina averageNorth Carolina average: 6.3%
Percent of long-stay residents with a urinary tract infection
1.4%
46% better than North Carolina averageNorth Carolina average: 2.6%
Percent of long-stay residents who lose too much weight
0.9%
88% better than North Carolina averageNorth Carolina average: 7.4%
Percent of long-stay residents who have depressive symptoms
1.1%
75% better than North Carolina averageNorth Carolina average: 4.4%
Percent of long-stay residents who received an antipsychotic medication
9.9%
26% better than North Carolina averageNorth Carolina average: 13.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.9%
8% better than North Carolina averageNorth Carolina average: 91.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.4%
In line with North Carolina averageNorth Carolina average: 94.1%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.7%
21% better than North Carolina averageNorth Carolina average: 79.9%
Percent of short-stay residents who newly received an antipsychotic medication
3.4%
126% worse than North Carolina averageNorth Carolina average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.6%
15% better than North Carolina averageNorth Carolina average: 78.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
27.9%
22% worse than North Carolina averageNorth Carolina average: 22.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
17.2%
30% worse than North Carolina averageNorth Carolina average: 13.2%
Percentage of SNF residents who experience falls with major injury during their stay.
1.2%
49% worse than North Carolina averageNorth Carolina average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
38.2%
29% worse than North Carolina averageNorth Carolina average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
54.4%
8% better than North Carolina averageNorth Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
40% of new residents, usually for short-term rehab.
55% of new residents, often for short stays.
5% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
101Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Pavilion Health Center at Brightmore from 2014–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 09/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #62 / 104Payroll — State benchmarkedThis home is ranked 62nd out of 104 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #63 / 104Payroll % — State benchmarkedThis home is ranked 63rd out of 104 homes in North Carolina. Shows payroll as a percentage of revenue versus the North Carolina average. Well-run North Carolina facilities typically land around 49–62% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (55% of admissions), and a typical private pay stay runs around 29 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
10011 Providence Rd W, Charlotte, NC 28277 — 4.54 miles to nearest hospital (Atrium Health Pineville)
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The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| Brookdale Carriage Club Providence | NH AL IL MC | Charlotte (Olde Providence North) | 77
Facility
77
NC AVG
72
Rank
#168 / 390 |
71.5%
Facility
71.5%
NC AVG
76.4%
Rank
#145 / 271 | -6% | 8.12
Facility
8.12
NC AVG
3.98
Rank
#4 / 97 | +78% | +104% | $0
Facility
$0
NC AVG
$74.6k
Rank
#1 / 105 | 11
Facility
11
NC AVG
20.9
Rank
#39 / 101 | 3.7
Facility
3.7
NC AVG
5.0
Rank
#43 / 101 | - | 7 | A+ |
12
Facility
12
NC AVG
33
Rank
#440 / 572 | Bkd Fm Holding Company LLC | $19.6M
Facility
$19.6M
NC AVG
$13.2M
Rank
#99 / 104 | $8.1M
Facility
$8.1M
NC AVG
$4.9M
Rank
#39 / 104 | 41.6%
Facility
41.6%
NC AVG
39.8%
Rank
#1 / 104 | 345482 | ||||
| The Pavilion Health Center at Brightmore | NH AL HC NC PC RC | Charlotte (Provincetowne) | 108
Facility
108
NC AVG
72
Rank
#65 / 390 |
83.2%
Facility
83.2%
NC AVG
76.4%
Rank
#85 / 271 | +9% | 3.76
Facility
3.76
NC AVG
3.98
Rank
#58 / 97 | -37% | -5% | $103.4k
Facility
$103.4k
NC AVG
$74.6k
Rank
#94 / 105 | 30
Facility
30
NC AVG
20.9
Rank
#82 / 101 | 10.0
Facility
10.0
NC AVG
5.0
Rank
#100 / 101 | 5 | 99 | - |
20
Facility
20
NC AVG
33
Rank
#377 / 572 | James Krob | $12.9M
Facility
$12.9M
NC AVG
$13.2M
Rank
#47 / 104 | $5.7M
Facility
$5.7M
NC AVG
$4.9M
Rank
#62 / 104 | 44.5%
Facility
44.5%
NC AVG
39.8%
Rank
#63 / 104 | 345563 | ||||
| White Oak Manor Charlotte | NH AL IL MC NC | Charlotte (Cotswold) | 180
Facility
180
NC AVG
72
Rank
#4 / 390 |
75.9%
Facility
75.9%
NC AVG
76.4%
Rank
#128 / 271 | -1% | 3.91
Facility
3.91
NC AVG
3.98
Rank
#52 / 97 | -29% | -2% | $85.7k
Facility
$85.7k
NC AVG
$74.6k
Rank
#91 / 105 | 17
Facility
17
NC AVG
20.9
Rank
#62 / 101 | 4.3
Facility
4.3
NC AVG
5.0
Rank
#52 / 101 | 1 | 147 | A+ |
24
Facility
24
NC AVG
33
Rank
#349 / 572 | Hayden Keziah | $14.6M
Facility
$14.6M
NC AVG
$13.2M
Rank
#48 / 104 | $9.3M
Facility
$9.3M
NC AVG
$4.9M
Rank
#31 / 104 | 63.7%
Facility
63.7%
NC AVG
39.8%
Rank
#12 / 104 | 345238 | ||||
| University Place Nursing & Rehabilitation | NH MC | Charlotte (University City North) | 207
Facility
207
NC AVG
72
Rank
#3 / 390 |
68.1%
Facility
68.1%
NC AVG
76.4%
Rank
#158 / 271 | -11% | 4.12
Facility
4.12
NC AVG
3.98
Rank
#39 / 97 | -37% | +4% | $276.4k
Facility
$276.4k
NC AVG
$74.6k
Rank
#103 / 105 | 35
Facility
35
NC AVG
20.9
Rank
#87 / 101 | 5.0
Facility
5.0
NC AVG
5.0
Rank
#67 / 101 | 2 | 158 | A+ |
29
Facility
29
NC AVG
33
Rank
#321 / 572 | - | $17.2M
Facility
$17.2M
NC AVG
$13.2M
Rank
#40 / 104 | $7.1M
Facility
$7.1M
NC AVG
$4.9M
Rank
#32 / 104 | 41.5%
Facility
41.5%
NC AVG
39.8%
Rank
#21 / 104 | 345142 | ||||
| The Cypress of Charlotte | NH AL HC IL MC | Charlotte (Beverly Woods) | 65
Facility
65
NC AVG
72
Rank
#210 / 390 |
78.2%
Facility
78.2%
NC AVG
76.4%
Rank
#121 / 271 | +2% | - | +26% | - | $58.0k
Facility
$58.0k
NC AVG
$74.6k
Rank
#83 / 105 | 14
Facility
14
NC AVG
20.9
Rank
#50 / 101 | 4.7
Facility
4.7
NC AVG
5.0
Rank
#58 / 101 | 2 | 58 | - |
15
Facility
15
NC AVG
33
Rank
#414 / 572 | The Cypress Of Charlotte LLC | $7.3M
Facility
$7.3M
NC AVG
$13.2M
Rank
#14 / 104 | $14.1M
Facility
$14.1M
NC AVG
$4.9M
Rank
#20 / 104 | 194.2%
Facility
194.2%
NC AVG
39.8%
Rank
#79 / 104 | 345495 |
The Pavilion Health Center at Brightmore is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
The Pavilion Health Center at Brightmore is in the Provincetowne neighborhood.
The Pavilion Health Center at Brightmore has a walk score of 20. Car-dependent. Most errands require a car, with limited nearby walkable options.
The Pavilion Health Center at Brightmore's occupancy is 83.2%.
The Pavilion Health Center at Brightmore is registered as a for-profit.
The Pavilion Health Center at Brightmore is located at 10011 Providence Rd W, Charlotte, NC 28277.
(704) 565-3500 will put you in contact with the team at The Pavilion Health Center at Brightmore.
Yes — The Pavilion Health Center at Brightmore is a CMS-certified provider of Medicare and Medicaid.
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