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Nursing Home in Charlotte

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

The Pavilion Health Center at Brightmore

Nursing Home in Charlotte

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

The Pavilion Health Center at Brightmore

10011 Providence Rd W, Charlotte, NC 28277 View map
Overview of The Pavilion Health Center at Brightmore

Situated within the scenic campus of Brightmore of South Charlotte, The Pavilion Health Center offers a comprehensive range of care services, ensuring a seamless continuum of care for individuals. Whether in need of short-term rehabilitation, long-term living, outpatient therapy, hospice care, palliative care, or respite care, The Pavilion is equipped to meet diverse healthcare needs.

Upon arrival, residents are warmly welcomed by a dedicated clinical team. This compassionate team collaborates with individuals to develop personalized care plans that prioritize their unique needs and goals. By focusing on person-centered care, The Pavilion aims to support residents in regaining skills and reducing the likelihood of hospital readmissions. In addition to rehabilitation services, the center provides access to a variety of medical services, addresses secondary conditions, and facilitates comprehensive treatment plans.

(704) 565-3500

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
2/5
North Carolina average: 2.8/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5
North Carolina average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5
North Carolina average: 2.7/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
3/5
North Carolina average: 3.2/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3h 46m per day

This home provides 5% less nursing time per resident than the North Carolina average.

North Carolina average: 3h 59m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 108

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the North Carolina average
Occupancy rate 83.2%
Residents per day (avg) 97
Occupancy rate
83.2%
Residents per day (avg)
97

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

40% of new residents, usually for short-term rehab.

Typical stay 22 days

Private pay

55% of new residents, often for short stays.

Typical stay 29 days

Medicaid

5% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$16.0M
Profit
$978.7K
Privately-owned community Operated by a business corporation.
Home revenue
$15,981,794.00
Profit
$978,657.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.9M
30.9% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.1M
Total costs $15.0M

Types of Care at The Pavilion Health Center at Brightmore

Skilled Nursing Hospice Care Respite Care
Contact The Pavilion Health Center at Brightmore

Health Inspection History

Inspections
Total health inspections 3

North Carolina average 4


Last Health inspection on Jul 2025

Total health citations 30

North Carolina average 20.9

Citations per inspection
10

North Carolina average 4.99


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

12 of 30 citations resulted from standard inspections; and 18 of 30 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 2
54% worse than North Carolina average

North Carolina average: 1.3


Serious Health citations More info 3
233% worse than North Carolina average

North Carolina average: 0.9

2 critical citations More info North Carolina average: 1.3

3 serious citations More info North Carolina average: 0.9

23 moderate citations More info North Carolina average: 17.1

2 minor citations More info North Carolina average: 1.6
Citations history (last 3 years)
Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Jul 03, 2025
Corrected

Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Jul 03, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Jul 03, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Jul 03, 2025
Corrected

Compare Nursing Homes around Charlotte The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

5 facilities compared · CMS & NC Dept. of Health data · Updated Apr 2026

Filter by care type
Accordius Health at Charlotte
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Charlotte (Yorkmount)
120
73.3%
-4%
3.42
+12%
-14%
2
13
4.3
0
96
A+
13
Collins, Fred
$11.8M
$4.2M
35.9%
345243
The Pavilion Health Center at Brightmore
HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Charlotte (Provincetowne)
108
83.2%
+9%
3.76
-27%
-5%
1
30
10.0
5
97
-
20
Krob, James
$15.9M
$4.9M
31.1%
345563
Hunter Woods Nursing and Rehabilitation Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Charlotte (Hidden Valley)
120
81.5%
+7%
3.46
-1%
-13%
7
50
5.6
6
87
-
42
Sheets, Steven
$13.0M
$4.3M
33.4%
345388
Asbury Health And Rehabilitation Center
-
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Charlotte (Windsor Park)
-
-
-
-
-
-
-
-
-
0
0
0.0
0
-
-
43
-
-
-
-
-
Northlake House
-
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Charlotte (Wedgewood)
48
-
-
-
-
-
-
-
-
0
0
0.0
0
-
-
26
-
-
-
-
-

The Pavilion Health Center at Brightmore Reviews

Share your thoughts and experiences about The Pavilion Health Center at Brightmore. Let’s celebrate the stories that make a difference!
Reviewer avatar
Tonya
Thank you Lekida Shipman, for going above and beyond your duties. Katherine, for everything you do, you're more than a nurse, you have a heart that inspires all.The kindness and caring you bring to all of your patience will never go unnoticed keep up the positive vibes your service was greatly appreciated!! Thank you.What do you like most about living here? Answer: The care u receive Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: Yes Are the common areas pleasant and comfortable for socializing or relaxing? Answer: Yes How would you rate the quality and variety of the meals? (1-5) Answer: 4 Are special diets handled well? Answer: Yes Is the dining schedule flexible enough to meet your preferences? Answer: Yes How do you feel about the level of social interaction available with other residents? Answer: Good How was the units offered in this community? Answer: Fair Do you feel safe living in this community? Answer: Yes How well do you think the community handles emergencies or unexpected events? Answer: Good Are there any hidden fees or unexpected charges? Answer: Not sure Would you recommend this community to others looking for senior living options? Answer: Yes Is there anything you wish you knew before moving in? Answer: I'm good

Places of interest near The Pavilion Health Center at Brightmore

Address 18.4 miles from city center — 4.54 miles to nearest hospital (Atrium Health Pineville)

Address 10011 Providence Rd W, Charlotte, NC 28277

Calculate Travel Distance to The Pavilion Health Center at Brightmore

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 151
Employees 114
Contractors 37
Staff to resident ratio 1.50:1
19% worse than North Carolina average

North Carolina average ratio: 1.85:1

Avg staff/day 45
Average shift 9.1 hours
14% better than North Carolina average

North Carolina average: 8 hours

Total staff hours (quarter) 37,103
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 10
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 10.5 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 27
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.6 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 60
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.6 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

11.3%

4,184 contractor hours this quarter

Physical Therapy Assistant: 10 Respiratory Therapy Technician: 7 Speech Language Pathologist: 6 Physical Therapy Aide: 6 Qualified Social Worker: 3 Occupational Therapy Assistant: 2 Clinical Nurse Specialist: 1 Nurse Practitioner: 1 Medical Director: 1
Staff by category
Certified Nursing Assistant6006016,22091100%9.6
Licensed Practical Nurse270278,03291100%9.6
Registered Nurse100102,69091100%10.5
Medication Aide/Technician6061,2658796%11.1
Dental Services Staff2021,1536571%9.4
RN Director of Nursing3031,1526673%9
Speech Language Pathologist0661,1516571%7.2
Physical Therapy Aide0669037077%6.8
Respiratory Therapy Technician0778788492%6
Physical Therapy Assistant010106727481%5.8
Clinical Nurse Specialist2136266571%7.7
Administrator1015136268%8.3
Dietitian1014876268%7.9
Nurse Practitioner1124866167%8
Qualified Social Worker0334706673%6.9
Other Dietary Services Staff1013065763%5.4
Occupational Therapy Assistant022951112%6
Medical Director011333%1
60 Certified Nursing Assistant
% of Days 100%
27 Licensed Practical Nurse
% of Days 100%
10 Registered Nurse
% of Days 100%
6 Medication Aide/Technician
% of Days 96%
2 Dental Services Staff
% of Days 71%
3 RN Director of Nursing
% of Days 73%
6 Speech Language Pathologist
% of Days 71%
6 Physical Therapy Aide
% of Days 77%
7 Respiratory Therapy Technician
% of Days 92%
10 Physical Therapy Assistant
% of Days 81%
3 Clinical Nurse Specialist
% of Days 71%
1 Administrator
% of Days 68%
1 Dietitian
% of Days 68%
2 Nurse Practitioner
% of Days 67%
3 Qualified Social Worker
% of Days 73%
1 Other Dietary Services Staff
% of Days 63%
2 Occupational Therapy Assistant
% of Days 12%
1 Medical Director
% of Days 3%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
101 residents
Residents by payment source
Medicare
7 residents (6.9%)
Medicaid
49 residents (48.5%)
Private pay or other
45 residents (44.6%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 11.3
In line with North Carolina average

North Carolina average: 11.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 23.5
14% worse than North Carolina average

North Carolina average: 20.6

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 13.5%
23% better than North Carolina average

North Carolina average: 17.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 31.6%
36% worse than North Carolina average

North Carolina average: 23.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 25.5%
19% worse than North Carolina average

North Carolina average: 21.4%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 5.7%
56% worse than North Carolina average

North Carolina average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.0%
20% better than North Carolina average

North Carolina average: 6.3%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.4%
46% better than North Carolina average

North Carolina average: 2.6%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 0.9%
88% better than North Carolina average

North Carolina average: 7.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.1%
75% better than North Carolina average

North Carolina average: 4.4%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 9.9%
26% better than North Carolina average

North Carolina average: 13.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.9%
8% better than North Carolina average

North Carolina average: 91.6%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 97.4%
In line with North Carolina average

North Carolina average: 94.1%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 96.7%
21% better than North Carolina average

North Carolina average: 79.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 3.4%
126% worse than North Carolina average

North Carolina average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 89.6%
15% better than North Carolina average

North Carolina average: 78.1%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $86K
14% higher than North Carolina average

North Carolina average: $76K

Number of fines 1
57% fewer fines than North Carolina average

North Carolina average: 2.3

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than North Carolina average

North Carolina average: 0.4

Fines amount comparison
Fines amount comparison
This facility $86K
North Carolina average $76K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 26, 2024
$86K

Last updated: Jan 2026

Guides for Better Senior Living

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Financial Aid for North Carolina Seniors

Get financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

North Carolina Senior Care Options

NC SCO (via NFCSP)

Caregiver of someone 60+ (or with dementia), North Carolina resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural/urban balance.

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed; need-based.

Family can be aides; varies by county funding.

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled, NC resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Low-Income Energy Assistance Program (LIHEAP)

North Carolina LIHEAP

Age 60+ prioritized, NC resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).

Senior Community Service Employment Program (SCSEP)

North Carolina SCSEP

Age 55+, unemployed, low-income, NC resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized, NC resident, homeowner, low-income.

~$30,258/year (50% AMI, varies by county).

Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.

~$1,255/month (individual, 100% FPL); varies by facility rate.

$2,000 (individual).

Covers assisted living; counties supplement state funds.