Inspection Reports for
The Point at Rockridge Senior Living

The complaint alleged that staff did not safeguard a resident’s personal belongings. The investigation included interviews with the resident and six staff members, review of relevant records, and observation. The allegation was determined to be unsubstantiated due to insufficient evidence.

The investigation found that money was reported missing from a resident’s purse on two occasions, but due to the resident's mild cognitive impairment and lack of evidence, the allegation was unsubstantiated. No deficiencies were cited during the visit.

The allegation that staff did not safeguard resident’s personal belongings was unsubstantiated due to lack of preponderance of evidence. The resident has mild cognitive impairment and bipolar disorder. Theft and Loss Records were completed for two incidents involving missing money and a debit card.

The investigation found that money was reported missing from a resident’s purse on two occasions. The facility completed Theft and Loss Records and notified the responsible party and police for the lost credit card but not for the missing cash. The resident has mild cognitive impairment and bipolar diagnosis, and evidence was insufficient to substantiate the allegation. No deficiencies were cited.

The Licensing Program Analyst toured the facility and found sufficient supplies of perishable and nonperishable foods, multiple fire extinguishers last serviced on 07/10/2025, and no deficiencies were cited during the visit.

The complaint investigation was triggered by allegations that the facility elevator was in disrepair, staff did not ensure residents were provided supervision, and concerns about administration qualifications. All allegations were found unsubstantiated based on observations, interviews, and documentation.

The investigation found all allegations to be unsubstantiated. Both elevators were observed to be in working condition, residents were appropriately supervised with one resident independently engaging in outdoor activities, and the administrator had not quit as alleged.

The complaint alleged that the licensee was not providing resident's records to their responsible party as required. The allegation was unsubstantiated because the request was made by an attorney without proper standing, and the facility subsequently provided the documents.

The investigation found that the request for records came from the responsible party’s attorney who did not have standing to request the documents. The facility has since provided all requested documents. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint included allegations that staff were not responding to residents' call buttons in a timely manner, staff were not providing adequate food service, and staff did not ensure the elevator was not in disrepair. The investigation concluded all allegations were unsubstantiated.

All allegations were found to be unsubstantiated after interviews with residents, staff, and review of facility records and service orders. The investigation found no preponderance of evidence to prove the alleged violations occurred.

The facility was toured and inspected, including resident apartments, common areas, and safety equipment. All reviewed resident and staff records were complete, and no deficiencies were cited during the visit.

The complaint alleged that staff hurt a resident and that staff did not clean the facility properly. The investigation included interviews with 3 residents, 3 staff members, and one witness, review of housekeeping schedules and cleaning checklists, and facility tour. The complaint was found unsubstantiated due to lack of preponderance of evidence.

The investigation found both allegations to be unsubstantiated after interviews with residents, staff, and a witness, as well as review of facility documents and observation of the facility's cleanliness and lighting.

Visit was complaint-related; no deficiencies were found and the complaint was not substantiated.

No deficiency issues were found during the visit. The facility was requested to conduct an in-service training for all care staff including ADL and resident personal rights, with signatures submitted by 02/21/2025.

The Licensing Program Analyst reviewed the amended LIC 9099 and LIC 9099-C documents with the Executive Director, who then signed them. An exit interview was conducted and a copy of the report was provided.

The complaint alleging staff sleeping during evening shifts was investigated and found to be unsubstantiated.

The investigation found that staff take breaks in the dining area and may occasionally close their eyes to rest, but there was no evidence that staff were sleeping while on duty. The complaint was determined to be unsubstantiated due to lack of preponderance of evidence.

The visit was complaint-related concerning an incident involving R1 injuring R2. No substantiation status is stated.

LPAs reviewed R1's Physician's report, Service Plan, and Progress notes. The facility informed that they are starting the process of evicting R1. An exit interview was conducted and a copy of the report was provided.

The complaint was unsubstantiated. The allegations included staff not promptly answering communications from a resident's representative and failure to prevent inappropriate physical contact between residents. The investigation involved interviews and record reviews, concluding no evidence supported the allegations.

The investigation found no supporting evidence for the allegations after reviewing interviews, email messages, facility records, and health records. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

The Licensing Program Analysts toured the facility and reviewed resident and staff records, medications, and safety equipment. No deficiencies were cited during the visit.

The complaint was found to be unfounded, meaning the allegations were false, could not have happened, or lacked reasonable basis.

The investigation found all allegations to be unfounded. The facility has night staff and alarmed locked doors for security, at least one elevator was operational with maintenance performed recently, and call logs showed an average resident assistance response time of 23 minutes. No deficiencies were observed or cited.

During the visit, the Licensing Program Analyst toured the facility and observed no health or safety concerns. No deficiencies were cited during the visit.

The analyst verified that the individual is not present, employed, or residing at the facility and advised the licensee to disassociate the individual from their roster and submit an updated LIC 500.

The facility was toured including apartments housing VTB residents, all of which were adequately furnished and supplied. Food, staffing, and hygiene supplies were adequate, and no imminent health or safety concerns were observed. No deficiencies were cited during the visit.

The Licensing Program Analyst toured the facility and reviewed resident and staff records, finding all records complete and no deficiencies cited during the visit.

The visit included a tour of the facility and interviews with residents, confirming adequate supplies, food, staffing, and hygiene. No imminent health or safety concerns were observed and no deficiencies were cited.

The Licensing Program Analyst toured the facility, observed adequate supplies and furnishings, spoke with residents who confirmed they had necessary supplies, and found no imminent health or safety concerns. No deficiencies were cited during the visit.

The facility was toured including the apartments housing the transferred residents. All apartments were fully furnished and residents reported having adequate supplies. Food, staffing, and hygiene supplies were adequate, and no imminent health or safety concerns were observed. No deficiencies were cited during the visit.

The Licensing Program Analyst found that the death report contained incorrect dates and advised the Resident Care Director to submit a corrected report, which was received during the visit. No deficiencies were cited during the visit.

The facility was toured including apartments housing VTB residents; all apartments were fully furnished and residents reported having adequate supplies. Food, staffing, and hygiene supplies were adequate, and no imminent health or safety concerns were observed. No deficiencies were cited during the visit.

The visit was triggered by a priority 2 complaint. No deficiencies were cited during the inspection.

The Licensing Program Analyst toured the facility and found no deficiencies. The facility was found to have adequate food supplies, proper medication storage, functioning smoke and carbon monoxide detectors, a complete first-aid kit, and a full fire extinguisher.

The Licensing Program Analyst obtained multiple records for Resident 1 related to the incident and made a referral to the Investigations Branch. The Resident Care Director was advised on proper reporting procedures for incident and death reports.

The Licensing Program Analyst toured the facility and spoke with residents, confirming adequate supplies, food, staffing, and hygiene. No imminent health or safety concerns were observed, and no deficiencies were cited during the visit.

The Licensing Program Analyst toured the facility, including the 10 apartments housing VTB residents, and found all apartments fully furnished with adequate hygiene supplies. Residents expressed feeling welcome, comfortable, and safe. Food, staffing, and hygiene supplies were observed to be adequate with no imminent health or safety concerns noted.

The Licensing Program Analyst toured the facility, including 10 apartments housing residents from VTB, and found all apartments fully furnished with adequate hygiene supplies. Food, staffing, and hygiene supplies were observed to be adequate with no imminent health or safety concerns noted.

The facility was toured including the apartments housing VTB residents, all of which were fully furnished and adequately supplied. Food, staffing, and hygiene supplies were observed to be adequate, and no imminent health or safety concerns were noted.

The facility was toured including apartments housing new residents. All apartments were fully furnished and residents appeared well groomed and in good spirits. Food, staffing, and hygiene supplies were adequate. No imminent health or safety concerns were observed.

The Licensing Program Analyst toured the facility and observed that all apartments for the new residents were fully furnished and hygiene supplies were adequate. Food, staffing, and hygiene supplies were all adequate, and no imminent health or safety concerns were noted.

The Licensing Program Analyst found no imminent health or safety concerns during the visit. The facility administrator and one resident from VTB reported that the resident felt safe and that her needs were being met. The analyst planned to return the next day to confirm arrival of beds, belongings, and staffing coverage.

The complaint investigation was unsubstantiated as there was no preponderance of evidence to prove the alleged violations occurred. No deficiencies were cited.

The investigation found that staff denied the allegations of yelling, humiliating, force feeding, not following dietary needs, and aggressive behavior. A resident had a witnessed fall with skin tears but received appropriate wound care and medical attention. The allegations were unsubstantiated and no deficiencies were cited.

The facility was toured including all floors and memory care units. Observations included proper infection control measures such as availability of PPE, hand sanitizers, and COVID-19 postings. Medication storage and visitor screening procedures were also verified. The facility was found to have sufficient PPE and food supplies.

The complaint was investigated based on allegations of staff hitting a resident and staff engaging in an argument with a resident. Interviews and document reviews indicated the involved party was an employee of an outside agency. The complaint was found to be unfounded.

The investigation found the complaint to be unfounded, meaning the allegations were false, could not have happened, or were without reasonable basis. The complaint was dismissed.