Inspection Reports for
The Remington Club Health Center
16925 Hierba Dr, San Diego, CA 92128, United States, CA, 92128
Back to Facility ProfileDeficiencies (last 6 years)
Deficiencies (over 6 years)
1.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
68% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Occupancy
Latest occupancy rate
46% occupied
Based on a January 2026 inspection.
This facility has shown a decline in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Annual Inspection
Census: 65
Capacity: 140
Deficiencies: 2
Date: Jan 20, 2026
Visit Reason
Licensing Program Analyst Nacole Patterson conducted an unannounced Required Annual Inspection to review the facility's compliance with licensing requirements and regulations.
Findings
The facility was generally clean, sanitary, and in good repair with proper furnishings and safety measures in place. However, deficiencies were cited related to food storage and personnel records, posing potential health risks to persons in care.
Deficiencies (2)
Non-compliance with food service requirements: seven refrigerated items were expired or uncovered, posing a potential health risk.
Personnel records deficiency: one out of 120 staff did not have required hazardous health condition documentation, posing a potential health risk.
Report Facts
Refrigerated items non-compliant: 7
Staff personnel record non-compliance: 1
Total staff: 120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Raquel Mathews | Health & Wellness Director | Met with during inspection and exit interview |
| Ryan Golze | Executive Director | Met with during inspection and exit interview |
| Nacole Patterson | Licensing Program Analyst | Conducted the inspection and signed the report |
| Sabel Martinez | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 65
Capacity: 140
Deficiencies: 0
Date: Dec 10, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 2025-08-12 regarding meal service, staff response to call buttons, supervision, socialization opportunities, and facility sanitation.
Complaint Details
The complaint was unsubstantiated after investigation. Allegations included failure to provide meal service, staff not responding to call buttons, lack of supervision, lack of socialization opportunities, and unsanitary conditions. Evidence from interviews, observations, and records did not support these claims.
Findings
The investigation included unannounced visits, interviews, and records review, and found no substantiation for the allegations. Residents received meal service including tray service when needed, staff responded timely to call buttons, supervision was adequate, socialization opportunities were provided, and the facility was clean and sanitary.
Report Facts
Complaint Control Number: 08-AS-20250812091812
Number of residents on tray service list: 5
Meal service times: 3
Complimentary tray services: 4
Average staff response time: 11.1
Staff assigned per floor: 3
Med Techs per shift: 2
Activities offered per day: 6-11
Resident rooms cleaned per day: 6-9
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Raquel Matthews | Director of Health and Wellness | Met with Licensing Program Analyst during complaint investigation and exit interview. |
| Nacole Patterson | Licensing Program Analyst | Conducted complaint investigation and delivery of findings. |
| Sabel Martinez | Supervisor | Named as supervisor overseeing the investigation. |
Inspection Report
Complaint Investigation
Census: 61
Capacity: 140
Deficiencies: 0
Date: Jun 27, 2025
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff did not treat a resident with dignity.
Complaint Details
The complaint alleged that staff did not treat a resident with dignity. Interviews and observations revealed no staff misconduct or disrespectful treatment. The resident in question had cognitive impairment and exhibited combative behavior on some days. No corroborating evidence was found in records or from outside sources.
Findings
The investigation included interviews with staff, residents, and outside sources, records review, and direct observation. No evidence was found to substantiate the allegation, and the complaint was determined to be unsubstantiated.
Report Facts
Capacity: 140
Census: 61
Complaint Control Number: 08-AS-20250618161114
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ramin Hashemi | Licensing Evaluator | Conducted the complaint investigation and authored the report |
| Ryan Golze | Executive Director | Facility representative met during the investigation and exit interview |
| Terri Bostian | Administrator | Facility administrator named in the report |
| Simon Jacob | Supervisor | Supervisor overseeing the licensing evaluation |
Inspection Report
Census: 50
Capacity: 140
Deficiencies: 0
Date: Feb 13, 2025
Visit Reason
Licensing Program Analysts conducted an unannounced collateral visit to the facility to aid in an open investigation involving a different unlicensed care facility.
Findings
No deficiencies were observed or cited during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Raquel Mathews | Director of Health and Wellness | Met with during the visit and received the report and licensee appeal rights. |
Inspection Report
Annual Inspection
Census: 51
Capacity: 140
Deficiencies: 2
Date: Feb 5, 2025
Visit Reason
The visit was an unannounced required annual continuation inspection conducted in conjunction with a complaint investigation to complete the annual inspection started on January 23, 2025.
Complaint Details
The visit included a complaint investigation conducted by Licensing Program Analyst Carmen Lopez.
Findings
Deficiencies were observed and cited related to personnel records and resident records, specifically incomplete staff records and missing personal property/valuables forms for residents, posing potential personal rights risks.
Deficiencies (2)
Personnel Records 87412 (g)(1): Facility did not retain staff records in a central administrative location readily available to the licensing agency; one out of five staff records were incomplete.
Resident Records 87506 (b)(16): Four out of ten residents did not have a Personal Property/Valuables form on file.
Report Facts
Staff records incomplete: 1
Residents missing forms: 4
Capacity: 140
Census: 51
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Raquel Mathews | Director of Health and Wellness | Met with during the inspection and exit interview. |
| Megan Milligan | Business Office Manager | Joined the visit and exit interview. |
| Carmen Lopez | Licensing Program Analyst | Conducted the complaint investigation and annual inspection. |
Inspection Report
Complaint Investigation
Census: 51
Capacity: 140
Deficiencies: 0
Date: Feb 5, 2025
Visit Reason
An unannounced complaint investigation visit was conducted in response to an allegation of financial abuse received on 2025-01-28 involving specific staff and a resident.
Complaint Details
The complaint alleged financial abuse by staff #1 and staff #2 against resident #1. The investigation included interviews and records review, confirming the resident was not at the facility and the staff were not employed there. The complaint was found to be unfounded.
Findings
The investigation found that the alleged resident did not reside at the facility and the named staff were not employees. The complaint was determined to be unfounded and not pertinent to the licensed facility.
Report Facts
Capacity: 140
Census: 51
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Carmen Lopez | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Raquel Mathews | Director of Health and Wellness | Interviewed during investigation and received report documents |
Inspection Report
Census: 54
Capacity: 140
Deficiencies: 0
Date: Jan 23, 2025
Visit Reason
The visit was an unannounced Case Management inspection conducted in response to the death of a resident reported to the San Diego Regional Office on 2025-01-10. The inspection aimed to review the circumstances surrounding the incident and relevant facility records.
Findings
The inspection found that the resident had underlying medical conditions and was a high fall risk but ambulatory with assistance. Emergency services were contacted promptly after the resident became unresponsive. No deficiencies were identified or cited during this visit.
Report Facts
Capacity: 140
Census: 54
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Carmen Lopez | Licensing Program Analyst | Conducted the unannounced Case Management visit |
| Raquel Matthews | Director of Health and Wellness | Met with Licensing Program Analyst during the visit and involved in incident review |
Inspection Report
Annual Inspection
Census: 54
Capacity: 140
Deficiencies: 0
Date: Jan 23, 2025
Visit Reason
The inspection visit was an unannounced required annual inspection combined with a complaint investigation.
Complaint Details
Complaint investigation findings were delivered, but no deficiencies were cited during the visit.
Findings
No deficiencies were observed or cited during the visit. The inspection was not completed due to time constraints and will be continued at a later date.
Report Facts
Hospice waiver approved residents: 22
Maximum ambulatory residents: 140
Maximum non-ambulatory residents: 82
Maximum bedridden residents: 16
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Raquel Mathews | Director of Health and Wellness | Met with during inspection and exit interview |
| Carmen Lopez | Licensing Program Analyst | Conducted the inspection and complaint investigation |
Inspection Report
Complaint Investigation
Census: 54
Capacity: 140
Deficiencies: 0
Date: Jan 23, 2025
Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations received on 2024-11-20 regarding failure to provide timely medical assistance, leaving a resident on the floor, medication errors, neglect of care needs, violation of personal rights, failure to provide meals, noncompliance with admission agreement, and lack of basic services.
Complaint Details
The complaint was investigated and found to be unfounded. The allegations were not substantiated and were outside the Department's jurisdiction.
Findings
The investigation found the complaint to be unfounded, meaning the allegations were false, could not have happened, or lacked reasonable basis. The allegations were not pertinent to the licensed facility and were outside the Department's jurisdiction. The complaint was cross-reported to appropriate agencies for follow-up.
Report Facts
Capacity: 140
Census: 54
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Carmen Lopez | Licensing Program Analyst | Conducted the complaint investigation |
| Raquel Matthews | Director of Health and Wellness | Facility representative present during investigation and exit interview |
| Meagan Milligan | Business Office Manager | Facility representative present during investigation and exit interview |
Inspection Report
Census: 70
Capacity: 140
Deficiencies: 0
Date: Sep 6, 2024
Visit Reason
The visit was an unannounced case management visit conducted in response to an Unusual Incident/Injury Report received on July 23, 2024, regarding air conditioning unit work at the Assisted Living facility.
Findings
No deficiencies were observed or cited during the visit. Residents had portable air conditioning units and hydration stations throughout the facility, and there were no issues reported during the air conditioning repairs.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Matthew Ryan | Executive Director | Met with during the visit and participated in the exit interview. |
| Raquel Matthews | Director of Health and Wellness | Granted entry and provided information about the incident and facility conditions. |
| Carmen Lopez | Licensing Program Analyst | Conducted the unannounced case management visit. |
Inspection Report
Census: 61
Capacity: 140
Deficiencies: 0
Date: Jun 18, 2024
Visit Reason
The visit was an unannounced case management visit conducted in response to an Unusual Incident/Injury Report regarding a resident who sustained injuries after sliding off a bed.
Findings
The Licensing Program Analyst reviewed the incident, spoke with staff and residents, and verified relevant documents. No deficiencies were cited during the visit.
Report Facts
Facility capacity: 140
Resident census: 61
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Amy Divas | Executive Director | Met with during the inspection and involved in the incident review |
| Raquel Mathews | Resident Service Director | Met with during the inspection and involved in the incident review |
| Carmen Lopez | Licensing Program Analyst | Conducted the unannounced case management visit |
Inspection Report
Annual Inspection
Census: 62
Capacity: 140
Deficiencies: 3
Date: Jan 29, 2024
Visit Reason
Licensing Program Analysts conducted an unannounced visit to continue a Required Annual Inspection which began on 01/22/2024, reviewing the facility's compliance with licensing requirements.
Findings
The facility was generally clean, sanitary, and in good repair with compliant environmental conditions. However, three deficiencies were cited related to personnel health screening, hot water temperature regulation, and staff first aid training, all posing potential health and safety risks to residents.
Deficiencies (3)
Licensee did not maintain a report of a health screening for 2 of 5 staff sampled (S1 and S2).
Licensee did not ensure controls were maintained to automatically regulate the temperature of hot water used by residents to be between 105 F and 120 F in 5 of 5 sampled bedrooms.
Licensee did not ensure that 2 of 2 staff sampled (S3 and S4), who assist residents with activities of daily living, received appropriate first aid training from a qualified agency.
Report Facts
Deficiencies cited: 3
Capacity: 140
Census: 62
Hot water temperature: 128
Hot water temperature: 125
Hot water temperature: 128
Hot water temperature: 122
Hot water temperature: 129
Food supply days: 2
Food supply days: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Raquel Mathews | Director of Resident Care | Met with during inspection and exit interview. |
| Kevin Booth | Executive Director | Met with during inspection and exit interview. |
Inspection Report
Annual Inspection
Census: 62
Capacity: 140
Deficiencies: 0
Date: Jan 22, 2024
Visit Reason
Licensing Program Analysts conducted an unannounced visit to conduct a Required Annual Inspection of the facility.
Findings
During the visit, the LPAs toured the facility, reviewed staff and resident records, and interviewed staff and residents. No deficiencies were cited during the visit, but a return visit is needed to complete the annual inspection due to time constraints.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kevin Booth | Executive Director | Met with LPAs during the inspection visit. |
| Raquel Mathews | Director of Resident Care | Met with LPAs during the inspection visit and participated in the exit interview. |
Inspection Report
Complaint Investigation
Census: 61
Capacity: 140
Deficiencies: 1
Date: May 15, 2023
Visit Reason
An unannounced complaint investigation was conducted due to an allegation that the facility did not reveal their license number in all public advertisements, specifically on their website for the assisted living section.
Complaint Details
The complaint was substantiated based on evidence from an outside source interview and observations of the facility's website. The allegation was that the license number was not displayed on the assisted living section of the website, which was confirmed during the investigation.
Findings
The investigation substantiated the allegation that the facility failed to display their license number on their website, posing a potential personal rights risk to all 61 residents in care at the time of inspection. A plan of correction was developed to include the license number on the website by May 31, 2023.
Deficiencies (1)
Facility did not reveal their license number in all public advertisements, including their online website.
Report Facts
Capacity: 140
Census: 61
Plan of Correction Due Date: May 31, 2023
Residents at Risk: 61
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Carmen Lopez | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Terri Bostian | Assistant Executive Director | Facility representative involved in the investigation and exit interview |
Inspection Report
Complaint Investigation
Census: 62
Capacity: 140
Deficiencies: 0
Date: Mar 28, 2023
Visit Reason
An unannounced complaint investigation was conducted in response to allegations that the licensee did not treat insect infestation and that facility staff did not provide adequate food service.
Complaint Details
The complaint was investigated based on allegations received on 03/24/2023. The complaint was determined to be unfounded after staff interviews, records review, and facility observations.
Findings
The investigation found the complaint to be unfounded, meaning the allegations were false, could not have happened, or were without reasonable basis. The allegations were not pertinent to the licensed facility.
Report Facts
Capacity: 140
Census: 62
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marisela Garcia-Centeno | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Terri Bostian | Administrator | Facility administrator involved in the investigation and exit interview |
Inspection Report
Complaint Investigation
Census: 62
Capacity: 140
Deficiencies: 0
Date: Mar 28, 2023
Visit Reason
An unannounced complaint investigation was conducted in response to allegations that the facility did not keep indoor passageways free from obstruction and that staff did not ensure the premises was maintained to provide a healthful environment.
Complaint Details
The complaint was investigated based on allegations received on 03/23/2023 regarding obstruction of indoor passageways and maintenance of a healthful environment. The complaint was found to be unfounded after interviews, document review, and observations.
Findings
The investigation found the complaint to be unfounded, meaning the allegations were false, could not have happened, or were without reasonable basis. The allegations were not pertinent to the licensed facility.
Report Facts
Capacity: 140
Census: 62
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Terri Bostian | Assistant Executive Director | Met during investigation and exit interview |
| Raquel Mathews | Licensed Vocational Nurse | Interviewed during investigation |
| Carmen Lopez | Licensing Program Analyst | Conducted the complaint investigation |
Inspection Report
Annual Inspection
Census: 57
Capacity: 140
Deficiencies: 0
Date: Jan 31, 2023
Visit Reason
Licensing Program Analyst Tammer de los Santos visited the facility to conduct an annual required licensing inspection.
Findings
The inspection verified compliance with infection control practices including universal entry screening, visitor sign-in policy, staff face coverings, hand sanitizer availability, and visitation area. No deficiencies were cited during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tammer de los Santos | Licensing Program Analyst | Conducted the annual required licensing inspection. |
| Terri Bostian | Administrator | Facility administrator present during inspection and exit interview. |
| Raquel Mathews | Resident Care Director | Granted entry to Licensing Program Analyst during inspection. |
Inspection Report
Complaint Investigation
Census: 54
Capacity: 140
Deficiencies: 0
Date: Jan 9, 2023
Visit Reason
An unannounced complaint investigation was conducted in response to allegations received on 2023-01-03 regarding failure to provide three meals per day, facility disrepair, insufficient staff, and non-operational call pendants.
Complaint Details
The complaint was investigated and found to be unfounded based on interviews, records review, and observations. The allegations included failure to provide three meals per day, facility disrepair, insufficient staffing, and non-operational call pendants.
Findings
The investigation found the complaint to be unfounded, meaning the allegations were false, could not have happened, or lacked reasonable basis. The allegations were not pertinent to the licensed facility.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Carmen Lopez | Licensing Program Analyst | Conducted the complaint investigation and delivered findings. |
| Terri Bostian | Director | Facility Director who participated in the exit interview and received the report. |
| Raquel Mathews | Licensed Vocational Nurse | Participated in the investigation and exit interview. |
Inspection Report
Complaint Investigation
Census: 71
Capacity: 140
Deficiencies: 0
Date: Feb 24, 2022
Visit Reason
Licensing Program Analyst Natasha Persaud conducted a Case Management - Incident visit following a report that Resident #1 eloped from the facility on 02/19/22.
Complaint Details
The visit was triggered by an incident where Resident #1 eloped from the facility. The complaint was investigated and found no injuries or deficiencies.
Findings
Resident #1 was found walking outside the facility at 8:30 AM and was assisted back to the dining room for breakfast without sustaining any injuries. No deficiencies were issued during this visit.
Report Facts
Capacity: 140
Census: 71
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Natasha Persaud | Licensing Program Analyst | Conducted the Case Management - Incident visit |
| Olga Loi | Executive Director | Met with Licensing Program Analyst during the visit |
| Terri Bostian | Administrator | Facility Administrator present during the visit |
| Allison Crowers | Director of Resident Services | Met with Licensing Program Analyst during the visit |
Inspection Report
Census: 81
Capacity: 140
Deficiencies: 0
Date: Jan 11, 2022
Visit Reason
The Department conducted an on-site visit to provide technical assistance and to evaluate the facility's disinfection, screening protocols as well as the use of personal protective equipment during the COVID-19 pandemic.
Findings
No deficiencies were issued during the visit. A walk-through of the facility was conducted and the Executive Director was interviewed. An exit interview was held and relevant documents were provided to the Executive Director.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Natasha Persaud | Licensing Program Analyst | Conducted the on-site visit and evaluation |
| Olga Loi | Executive Director | Interviewed and participated in exit interview |
| Terri Bostian | Administrator present during visit | |
| Sandra Brackman | County of San Diego Nurse Contractor | Conducted the on-site visit and evaluation |
| Jennifer West | County of San Diego Nurse Contractor | Conducted the on-site visit and evaluation |
Inspection Report
Census: 76
Capacity: 140
Deficiencies: 0
Date: Nov 30, 2021
Visit Reason
Licensing Program Analyst Natasha Persaud conducted a Case Management - Other visit to discuss the purpose of the visit, tour the facility, obtain records, and interview staff following a Death Report involving Resident #1 who passed away at the facility on 11/18/21.
Findings
No deficiencies were issued during this visit. An exit interview was conducted with the Administrator and licensing appeal rights were provided.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alison Humora | Administrator | Met with Licensing Program Analyst during the visit and participated in the exit interview. |
| Natasha Persaud | Licensing Program Analyst | Conducted the Case Management - Other visit. |
| John Rante | Supervisor | Named as supervisor on the report. |
Inspection Report
Census: 76
Capacity: 140
Deficiencies: 0
Date: Nov 30, 2021
Visit Reason
Licensing Program Analyst Natasha Persaud conducted a Case Management - Incident visit to discuss and review the incident of Resident #1 eloping from the facility on 11/16/2021.
Findings
Resident #1 eloped from the facility but was located within less than 6 minutes without sustaining any injuries. The facility's alert mechanism functioned as intended. No deficiencies were issued during this visit.
Report Facts
Time to locate resident: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alison Humora | Administrator | Met with Licensing Program Analyst during the visit and discussed the purpose of the visit |
| Natasha Persaud | Licensing Program Analyst | Conducted the Case Management - Incident visit |
| John Rante | Supervisor | Supervisor overseeing the licensing evaluation |
Inspection Report
Complaint Investigation
Census: 78
Capacity: 140
Deficiencies: 0
Date: Sep 8, 2021
Visit Reason
Licensing Program Analyst conducted a Case Management - Incident visit following a self-reported incident involving a resident and staff member where the staff hit the resident with a towel, with no injury sustained.
Complaint Details
The complaint involved an incident on 08/23/21 where Staff #1 was reported to have hit Resident #1 with a towel. The incident was self-reported, no injury occurred, and no deficiencies were issued.
Findings
The visit included a brief tour, record requests, and interviews. No deficiencies were issued as a result of the incident investigation.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alison Humora | Administrator | Met with Licensing Program Analyst during the visit and discussed the purpose of the visit. |
| Natasha Persaud | Licensing Program Analyst | Conducted the Case Management - Incident visit. |
| John Rante | Supervisor | Supervisor overseeing the licensing evaluation. |
Inspection Report
Follow-Up
Census: 83
Capacity: 140
Deficiencies: 0
Date: Jun 14, 2021
Visit Reason
Licensing Program Analyst Natasha Persaud conducted a case management visit to follow-up on an incident reported to Community Care Licensing involving a resident leaving the facility unassisted.
Findings
The resident left the facility unassisted for approximately 8 minutes during an emergency when staff were occupied. The resident returned safely with no injuries, was re-assessed, and provided with a wander guard device. No deficiencies were issued.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alison Humora | Administrator | Met with Licensing Program Analyst during the visit and provided information about the incident. |
| Natasha Persaud | Licensing Program Analyst | Conducted the case management visit and evaluation. |
| John Rante | Supervisor | Named as supervisor overseeing the licensing evaluation. |
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