The Reserve at Thousand Oaks

Assisted Living Home

The Reserve at Thousand Oaks

3575 N Moorpark Rd, Thousand Oaks, CA 91360 View Map
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Overview of The Reserve at Thousand Oaks

A luxury assisted living place, The Reserve at Thousand Oaks stands as one of the best retirement communities in the area. The community prides itself on achieving a safe and secure community for residents to do as they please with assistance with daily living. Residents from different living options receive personalized care that allows them to obtain the necessary care while promoting an active lifestyle. The Reserve does not only encourage residents to feel relaxed and at ease but also to practice a lifestyle that is healthy for their well-being.

As an MBK Senior Living home, the retirement home prioritizes the holistic wellness of its residents. A list of enriching and engaging activities for residents includes gardening, exercise programs, watching at the in-house movie theater, and many more. As for their premier services, residents do not have to worry about housekeeping, laundry, transportation, and respite stays– all of these are offered by management to ensure that they live comfortably and hassle-free.

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 170

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the California average
Occupancy rate 80%
Occupancy rate
80%
Bed community size
170-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
7 years in operation
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 36 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy Rate
80%
Occupied Beds
136 of 170
Percentage of available beds currently in use by residents.
License Status
LICENSED
Facility Type
RESIDENTIAL CARE ELDERLY
License Date
July 30, 2018

Additional licensing details

County: LOS ANGELES

Ownership & operating entity

The Reserve at Thousand Oaks is legally operated by MSL COMMUNITY MANAGEMENT LLC/THE RESERVE MSL LLC.

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Room sizes icon
Room sizes icon

Room Sizes: 285-430 / 285-430 / 575 / 1,020 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at The Reserve at Thousand Oaks

Assisted Living Independent Living

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

16 visits

Breakdown by visit type

12 total complaint visits

4 other visits Info Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.

10 complaint investigations

Investigations can have many visits.

4 official inspections

10 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

4 serious citations

A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.

6 moderate citations

A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.

Latest inspection

Date:July 15, 2025
Type:Annual Inspection

9 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for The Reserve at Thousand Oaks

Most inspections found no deficiencies, including the most recent annual inspection on July 15, 2025, which was clean and without citations. Earlier reports showed some isolated deficiencies related to water temperature hazards, pest presence in the kitchen, unsecured hazardous items, medication discrepancies, and incomplete staff certifications, but these issues were addressed over time. Several complaint investigations were unsubstantiated, including allegations about food safety, staffing, communication during outbreaks, and resident safety. One substantiated complaint in July 2023 involved a failure to call 9-1-1 promptly during a medical emergency, posing a health risk, but no fines or enforcement actions were listed in the available reports. Overall, the facility’s recent inspections indicate improvement and compliance with health and safety standards.

Compare Assisted Living around Thousand Oaks

The information below is reported by the California Department of Social Services and Department of Public Health.
The Reserve at Thousand Oaks
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Thousand Oaks
170
Yes
A+
36
MSL COMMUNITY MANAGEMENT LLC/THE RESERVE MSL LLC
80.0%
-6%
Studio / 1 Bed / 2 Bed
Norma J’s Home for the Elderly
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Thousand Oaks
6
No
A+
47
TIEDE SENIOR CARE, INC.
100.0%
+18%
Private / Shared Rooms
Conejo Valley Home Care
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Thousand Oaks
6
No
A
32
TKA FACILITIES MANAGEMENT, LLC
100.0%
+18%
Private / Shared Rooms
GEM Oaks
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Thousand Oaks
6
No
A+
19
GEM OAKS, LLC
83.3%
-2%
Private / Shared Rooms
Alma Care Senior Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Thousand Oaks
-
No
-
62
-
-
-
Studio / 1 Bed / 2 Bed

Living Spaces & Floor Plans

The Reserve At Thousand Oaks 1 Bed 1
The Reserve At Thousand Oaks 1 Bed
The Reserve At Thousand Oaks Studio 1
The Reserve At Thousand Oaks Studio
The Reserve At Thousand Oaks 2 Bed

Places of interest near The Reserve at Thousand Oaks

Address 6.9 miles from city center — 1.61 miles to nearest hospital (Los Robles Regional Medical Center)

Address 3575 N Moorpark Rd, Thousand Oaks, CA 91360

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Guides for Better Senior Living

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Financial Aid for California Seniors

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+, California resident, Medi-Cal eligible, nursing home risk.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

In-Home Supportive Services (IHSS)

California IHSS

Age 65+, California resident, Medicaid-eligible or low-income.

~$1,732/month (individual, Medi-Cal threshold).

$2,000 (individual).

Can hire family as caregivers.

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

~$2,829/month (300% FBR, individual).

$2,000 (individual).

Available in 38 counties; waitlists common.

Property Tax Postponement Program (PTP)

CA PTP

Age 62+, California resident, own and live in home, 40% equity.

~$51,500/year (household, adjusted annually).

Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.

~$2,829/month (300% FBR, individual).

$2,000 (individual).

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

California CARES Program

CA CARES

Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Low-Income Home Energy Assistance Program (LIHEAP)

CA LIHEAP

Age 60+ priority, California resident, low-income, utility/heating need.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in inland/coastal extremes; weatherization capped at $5,000/home.

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