Occupancy rate
80%
Higher than the California average: 72.8%The Reserve at Thousand Oaks
Assisted Living & Independent Living · Thousand Oaks, CA
The Reserve at Thousand Oaks
Assisted Living & Independent Living · Thousand Oaks, CA
A luxury assisted living place, The Reserve at Thousand Oaks stands as one of the best retirement communities in the area. The community prides itself on achieving a safe and secure community for residents to do as they please with assistance with daily living. Residents from different living options receive personalized care that allows them to obtain the necessary care while promoting an active lifestyle. The Reserve does not only encourage residents to feel relaxed and at ease but also to practice a lifestyle that is healthy for their well-being.
As an MBK Senior Living home, the retirement home prioritizes the holistic wellness of its residents. A list of enriching and engaging activities for residents includes gardening, exercise programs, watching at the in-house movie theater, and many more. As for their premier services, residents do not have to worry about housekeeping, laundry, transportation, and respite stays– all of these are offered by management to ensure that they live comfortably and hassle-free.
170-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
7 years in operation
An established community with some operational experience and growing routines.
Walk Score: 36 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Occupancy
Higher than the California average: 72.8%Occupied beds
136 / 170
Average residents per home in California
87 per day
Facility TypeResidential Care Elderly
StatusLicensed
IssuanceJuly 30, 2018
CountyLos Angeles
The Reserve at Thousand Oaks is legally operated by Msl Community Management Llc/the Reserve Msl Llc, and administrated by Elizabeth Spencer.
What does this home offer?
Pets Allowed
Room Sizes: 285-430 / 285-430 / 575 / 1,020 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Types of Care at The Reserve at Thousand Oaks
Assisted Living
Independent Living
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
Since 2022 · 4 years of data
10 citations
21 total visits
13 complaint visits
4 official inspections
10 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2022 vs. California state average
Overall vs. CA average
3 Worse
Metrics worse than California average:
• Serious citations (Type A) (33% above)
• Moderate citations (Type B) (50% above)
• Total visits (31% above) 5 At Avg Metrics at California average:
• Total citations (at CA avg)
• Citations per year (at CA avg)
• Complaint visits (at CA avg)
• Official inspections (at CA avg)
• Complaint investigations (at CA avg) 2 Better Metrics better than California average:
• Citations per inspection (85% below)
• Other visits (43% below)
• Serious citations (Type A) (33% above)
• Moderate citations (Type B) (50% above)
• Total visits (31% above) 5 At Avg Metrics at California average:
• Total citations (at CA avg)
• Citations per year (at CA avg)
• Complaint visits (at CA avg)
• Official inspections (at CA avg)
• Complaint investigations (at CA avg) 2 Better Metrics better than California average:
• Citations per inspection (85% below)
• Other visits (43% below)
Latest Inspection
November 6, 2025
Complaint Investigation
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 10 | 10 | This facility has total citations in line with the California average (10 vs. CA avg 10).— At avg |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 4 | 3 | This facility has 33% more serious citations (type a) than a typical California assisted living residence (4 vs. CA avg 3).↑ 33% worse |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards.
| 6 | 4 | This facility has 50% more moderate citations (type b) than a typical California assisted living residence (6 vs. CA avg 4).↑ 50% worse |
|
Citations per year
Average citations per year since 2022.
| 2.5 | 2.5 | This facility has citations per year in line with the California average (2.5 vs. CA avg 2.5).— At avg |
|
Citations per inspection
Average citations per inspection.
| 0.5 | 3.3 | This facility has 85% fewer citations per inspection than a typical California assisted living residence (0.5 vs. CA avg 3.3).↓ 85% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 21 | 16 | This facility has 31% more total visits than a typical California assisted living residence (21 vs. CA avg 16).↑ 31% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 13 | 13 | This facility has complaint visits in line with the California average (13 vs. CA avg 13).— At avg |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 4 | 7 | This facility has 43% fewer other visits than a typical California assisted living residence (4 vs. CA avg 7).↓ 43% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 4 | 4 | This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 10 | 10 | This facility has complaint investigations in line with the California average (10 vs. CA avg 10).— At avg |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mixed, with recent improvements but some past safety and personal rights issues. The July 15, 2025 annual inspection found no deficiencies, while the July 16, 2024 inspection cited four deficiencies including unsafe hot water temperatures and unsecured hazardous items. A July 26, 2023 complaint investigation substantiated a failure to call 9-1-1 during a medical emergency, signaling ongoing concerns about timely medical response.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLiving Spaces & Floor Plans for The Reserve at Thousand Oaks
The Reserve At Thousand Oaks 1 Bed 1
The Reserve At Thousand Oaks 1 Bed
The Reserve At Thousand Oaks Studio 1
The Reserve At Thousand Oaks Studio
The Reserve At Thousand Oaks 2 Bed
Places of interest near The Reserve at Thousand Oaks
6.9 miles from city center
Estimated distance in miles from Thousand Oaks's city center to The Reserve at Thousand Oaks's address, calculated via Google Maps.
— 1.61 miles to nearest hospital (Los Robles Regional Medical Center)
Calculate Travel Distance to The Reserve at Thousand Oaks
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Financial Assistance for
Assisted Living in California
The Reserve at Thousand Oaks is located in Thousand Oaks, California.
Here are the financial assistance programs available to residents in California.
Compare Assisted Living around Thousand Oaks
The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
| The Reserve at Thousand Oaks |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Thousand Oaks (North Moorpark Road) | 170 | Yes | 36 | 4 | 13 | 4 | 7 | 80.0% | A+ | Msl Community Management LLC/The Reserve Msl LLC | Studio / 1 Bed / 2 Bed |
| Norma J’s Home for the Elderly |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Thousand Oaks | 6 | No | 47 | 4 | 2 | - | 18 | 83.3% | A+ | Tiede Senior Care, Inc. | Private / Shared Rooms |
| Conejo Valley Home Care |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Thousand Oaks | 6 | No | 32 | 3 | - | 1 | 3 | 100.0% | A | Tka Facilities Management, LLC | Private / Shared Rooms |
| GEM Oaks |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Thousand Oaks | 6 | No | 19 | 4 | - | 3 | 4 | 83.3% | A+ | Gem Oaks, LLC | Private / Shared Rooms |
| Alma Care Senior Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Thousand Oaks | - | No | 62 | - | - | - | - | - | - | - | Studio / 1 Bed / 2 Bed |
Frequently Asked Questions about The Reserve at Thousand Oaks
What neighborhood is The Reserve at Thousand Oaks in?
The Reserve at Thousand Oaks is in the North Moorpark Road neighborhood of Thousand Oaks.
Who is the owner of The Reserve at Thousand Oaks?
The legal owner and operator of The Reserve at Thousand Oaks is Msl Community Management Llc/The Reserve Msl Llc.
Is The Reserve at Thousand Oaks in a walkable area?
The Reserve at Thousand Oaks has a walk score of 36. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the occupancy rate at The Reserve at Thousand Oaks?
The Reserve at Thousand Oaks's occupancy is 80%.
Who is the administrator of The Reserve at Thousand Oaks?
Elizabeth Spencer is the administrator of The Reserve at Thousand Oaks.
How many beds does The Reserve at Thousand Oaks have?
The Reserve at Thousand Oaks has 170 beds.
Has The Reserve at Thousand Oaks had any recent deficiencies or citations?
The Reserve at Thousand Oaks has had 10 recently reported deficiencies.
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