The Willows at Ramapo Rehabilitation and Nursing Center
The Willows at Ramapo Rehabilitation and Nursing Center is an Assisted Living Home in New York State
The Willows at Ramapo… is an Assisted Living Home in New York State
The Willows at Ramapo Rehabilitation and Nursing Center
The Willows at Ramapo Rehabilitation and Nursing Center is an Assisted Living Home in New York State
The Willows at Ramapo… is an Assisted Living Home in New York State
Nestled in the beautiful community of Suffern, NY, The Willows at Ramapo Rehabilitation and Nursing Center is a welcoming senior living community that offers subacute care, long-term skilled nursing, and rehabilitation services. Here, residents can select from convenient and well-appointed accommodations tailored to the needs and preferences of their residents. With a highly equipped and dedicated team, residents can receive personalized care plans catering to their primary needs and interests.
With its top-notch amenities and services, residents can enjoy state-of-the-art dining, room service, daily housekeeping, coffee and snacks throughout the day, and individualized programs to honor our veterans. Explore its beautifully created common spaces and meet new companions along the way. At The Willows at Ramapo Rehabilitation and Nursing Center, seniors can enjoy a retirement worth satisfying and remembering.
Jonathan Halon, LNHA, serves as the Administrator at The Willows at Ramapo Rehabilitation and Nursing Center. He leads the team with a focus on holistic patient care, ensuring both physical healing and a positive mindset for residents. Jonathan is committed to fostering a supportive and professional environment dedicated to the well-being of every individual in the community.
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Occupancy levels track close to the statewide midpoint, indicating balanced availability. The facility operates with a larger bed count than most state competitors, supporting broader intake. Residents generally stay for shorter periods than state peers, pointing to quicker turnover.
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Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income exceeds the majority of state facilities, highlighting strong profitability.
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Medicare nights run higher than most peers, indicating robust short-stay referrals. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights trail most peers, signaling limited market-rate volume.
Occupancy
Finance
Percentage of home revenue spent on payroll costs.
House Specifics:
OperationsQuality Ratings
CMS 5-star rating based on health inspections, staffing, and quality measures.
Rating based on deficiencies found during state health inspections.
Rating based on nurse staffing hours per resident per day.
Quality Measures rating based on clinical outcomes for residents.
Total nurse staffing hours per resident per day.
Medicaid, Medicare & Private
Number of resident nights paid by Medicare for short-term or rehab care.
Resident nights covered by Medicaid for long-term care or support services.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
About this community
Additional licensing details
Ownership & operating entity
The Willows at Ramapo Rehabilitation and Nursing Center is legally operated by Ramapo Manor Nursing Center Inc (For Profit).
What does this home offer?
Housing Options: Private Suite / Semi-Private Suite
Building Type: Single-story
Fitness and Recreation
Types of Care at The Willows at Ramapo Rehabilitation and Nursing Center
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
9 visits/inspections
17 complaint inspections
Results
5 with citations
4 without citations
64 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 111 complaints
22 citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
0 enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
Inspection Report Summary for The Willows at Ramapo Rehabilitation and Nursing Center
During the reporting period, comprising 12 standard health citations and 10 Life Safety Code citations. These citations were identified across five on‑site inspections that resulted in citations, while four additional inspections concluded with no citations. The citation data reflect a mix of quality‑of‑care and safety deficiencies, with no citations related to actual harm or immediate jeopardy reported.
The inspection that generated the largest number of cited items was the complaint survey conducted on March 4, 2025. This survey identified a standard health deficiency concerning care‑plan timing and revision, and a series of Life Safety Code deficiencies that included cooking facilities, discharge from exits, egress doors, essential electrical systems, exit signage, gas equipment storage, illumination of means of egress, maintenance and testing of doors, portable fire extinguishers, and sprinkler system maintenance and testing. Earlier complaint surveys on January 30, 2023; January 18, 2023; and September 30, 2021 identified additional standard health deficiencies such as comprehensive care‑plan development, accident‑hazard supervision, and free‑of‑hazard environments.
Complaint metrics for the period from August 1, 2021 to July 31, 2025 show that the facility received 64 complaints, equating to 35.3 complaints per 100 occupied beds. Sixty‑three percent of these complaints represented facility‑reported incidents, and 17 complaint‑related on‑site inspections were completed. The facility incurred 8 complaint‑related citations, a rate of 4.4 citations per 100 occupied beds. The breakdown of complaint‑related citations by category lists 0 deficiencies in administration, dietary services, other services, physical environment, and resident rights, 1 deficiency in quality of care, and a total of 1 complaint‑related citation, which does not sum to the stated total of 8 citations.
Enforcement history for the reporting period indicates that there have been no enforcement actions against the operator of The Willows at Ramapo Rehabilitation and Nursing Center.
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Places of interest near The Willows at Ramapo Rehabilitation and Nursing Center
13.2 miles from city center
30 Cragmere Rd, Suffern, NY 10901
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Comparison Chart
The information below is reported by the New York State Department of Health.For seniors needing help with daily tasks but not full-time nursing.
For seniors needing help with daily tasks but not full-time nursing.
Respite Care
Skilled Nursing
For seniors needing help with daily tasks but not full-time nursing.
Skilled Nursing
For seniors needing help with daily tasks but not full-time nursing.
For seniors needing help with daily tasks but not full-time nursing.
Hospice Care
Respite Care
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 14 | 7.7 | No |
| Licensed Practical Nurse | 47 | 7.9 | Yes |
| Certified Nursing Assistant | 96 | 7.6 | Yes |
Staff by Category
Contractor Analysis
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 90 | 6 | 96 | 33,175 | 91 | 100% | 7.6 |
| Licensed Practical Nurse | 44 | 3 | 47 | 15,456 | 91 | 100% | 7.9 |
| Registered Nurse | 14 | 0 | 14 | 4,440 | 91 | 100% | 7.7 |
| Respiratory Therapy Technician | 0 | 8 | 8 | 2,350 | 81 | 89% | 7.7 |
| Physical Therapy Assistant | 0 | 8 | 8 | 2,090 | 85 | 93% | 7.3 |
| Physical Therapy Aide | 0 | 8 | 8 | 1,828 | 83 | 91% | 7.5 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,721 | 69 | 76% | 8.3 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,677 | 91 | 100% | 7.6 |
| Occupational Therapy Aide | 6 | 0 | 6 | 1,658 | 91 | 100% | 7.6 |
| Speech Language Pathologist | 0 | 3 | 3 | 1,443 | 66 | 73% | 8.4 |
| Mental Health Service Worker | 3 | 0 | 3 | 1,408 | 65 | 71% | 8 |
| Dietitian | 2 | 0 | 2 | 847 | 65 | 71% | 7.8 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Qualified Social Worker | 0 | 1 | 1 | 294 | 50 | 55% | 5.9 |
| Qualified Activities Professional | 1 | 0 | 1 | 216 | 24 | 26% | 9 |
| Other Social Services Staff | 1 | 0 | 1 | 69 | 9 | 10% | 7.7 |
Health Inspection History
Source: CMS Health Citations (Jul 2017 – Jul 2025)
Citation Severity Distribution
Top Deficiency Categories
Citation Sources
State Comparison (NY)
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Jul 24, 2025 | D | Infection Control | F0880 | Corrected |
| Mar 04, 2025 | D | Care Planning | F0657 | Corrected |
| Nov 17, 2023 | D | Abuse/Neglect | F0610 | Corrected |
| Nov 17, 2023 | E | Nutrition | F0812 | Corrected |
| Nov 17, 2023 | D | Quality of Care | F0679 | Corrected |
| Nov 17, 2023 | D | Quality of Care | F0684 | Corrected |
| Nov 17, 2023 | D | Quality of Care | F0688 | Corrected |
| Nov 17, 2023 | D | Quality of Care | F0695 | Corrected |
| Nov 17, 2023 | D | Resident Rights | F0550 | Corrected |
| Apr 18, 2019 | D | Infection Control | F0880 | Corrected |
| Apr 18, 2019 | C | Nutrition | F0814 | Corrected |
| Apr 18, 2019 | D | Pharmacy | F0756 | Corrected |
| Apr 18, 2019 | D | Pharmacy | F0758 | Corrected |
| Apr 18, 2019 | D | Pharmacy | F0759 | Corrected |
| Apr 18, 2019 | D | Quality of Care | F0695 | Corrected |
| Apr 18, 2019 | D | Care Planning | F0637 | Corrected |
| Apr 18, 2019 | D | Care Planning | F0656 | Corrected |
| Apr 18, 2019 | B | Care Planning | F0657 | Corrected |
| Apr 18, 2019 | C | Resident Rights | F0577 | Corrected |
| Apr 18, 2019 | B | Resident Rights | F0578 | Corrected |
| Apr 18, 2019 | C | Resident Rights | F0625 | Corrected |
| Jul 07, 2017 | D | Quality of Care | F0314 | Corrected |
| Jul 07, 2017 | D | Care Planning | F0279 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Resident Census by Payment Source
Programs & Services
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for New York Seniors
- General: Age 65+ or disabled, New York resident, Medicaid- eligible, care need (not necessarily nursing home level).
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $30,182 (individual, higher due to NY Medicaid expansion).
- NY Specifics: Higher asset limit; urban density increases demand.
- Services: Personal care (5-7 hours/day), respite care (240 hours/year), home modifications ($1,500 avg.), assistive technology ($500 avg.).
- General: Age 60+, New York resident, at risk of decline but not nursing home level.
- Income Limits: ~$2,500/month (individual, varies).
- Asset Limits: $15,000 (individual).
- NY Specifics: Cost-sharing required above certain income; urban/rural balance.
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), case management, transportation (~5 trips/month).
- General: Age 62+, NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.
- Income Limits (2025): $50,000/year (household).
- Asset Limits: No strict asset cap, but income-focused eligibility.
- NY Specifics: Limited to NYC’s rent-regulated units; high demand in urban areas.
- Services: Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord.
- General: Age 65+, NYC resident, own and live in a 1-3 family home, co-op, or condo.
- Income Limits (2025): $58,399/year (household).
- Asset Limits: No strict asset cap, income-driven eligibility.
- NY Specifics: Applies only in NYC; excludes large apartment buildings.
- Services: Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value).
- General: One participant must be 60+ (host or guest), NYC resident, able to share living space.
- Income Limits: No strict limit, but targets those needing cost relief.
- Asset Limits: Not applicable; focus on housing need.
- NY Specifics: Primarily NYC-focused; limited slots due to demand.
- Services: Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates.
Claim What’s Yours Financial Aid for New York Seniors
Community First Choice Option
Requirements:
- General:Age 65+ or disabled, New York resident, Medicaid- eligible, care need (not necessarily nursing home level).
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$30,182 (individual, higher due to NY Medicaid expansion).
- NY Specifics:Higher asset limit; urban density increases demand.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite care (240 hours/year), home modifications ($1,500 avg.), assistive technology ($500 avg.).
Expanded In-Home Services for the Elderly Program (EISEP)
Requirements:
- General:Age 60+, New York resident, at risk of decline but not nursing home level.
- Income Limits:~$2,500/month (individual, varies).
- Asset Limits:$15,000 (individual).
- NY Specifics:Cost-sharing required above certain income; urban/rural balance.
Benefits without Contact:
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), case management, transportation (~5 trips/month).
Senior Citizen Rent Increase Exemption (SCRIE)
Requirements:
- General:Age 62+, NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.
- Income Limits (2025):$50,000/year (household).
- Asset Limits:No strict asset cap, but income-focused eligibility.
- NY Specifics:Limited to NYC’s rent-regulated units; high demand in urban areas.
Benefits without Contact:
- Services: Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord.
Senior Citizen Homeowners’ Exemption (SCHE)
Requirements:
- General:Age 65+, NYC resident, own and live in a 1-3 family home, co-op, or condo.
- Income Limits (2025):$58,399/year (household).
- Asset Limits:No strict asset cap, income-driven eligibility.
- NY Specifics:Applies only in NYC; excludes large apartment buildings.
Benefits without Contact:
- Services: Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value).
New York Foundation for Senior Citizens (NYFSC) Home Sharing Program
Requirements:
- General:One participant must be 60+ (host or guest), NYC resident, able to share living space.
- Income Limits:No strict limit, but targets those needing cost relief.
- Asset Limits:Not applicable; focus on housing need.
- NY Specifics:Primarily NYC-focused; limited slots due to demand.
Benefits without Contact:
- Services: Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates.
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