Assisted Living Home

The Willows at Ramapo Rehabilitation and Nursing Center

Assisted Living Home

The Willows at Ramapo Rehabilitation and Nursing Center

30 Cragmere Rd, Suffern, NY 10901 View map
Overview of The Willows at Ramapo Rehabilitation and Nursing Center

Nestled in the beautiful community of Suffern, NY, The Willows at Ramapo Rehabilitation and Nursing Center is a welcoming senior living community that offers subacute care, long-term skilled nursing, and rehabilitation services. Here, residents can select from convenient and well-appointed accommodations tailored to the needs and preferences of their residents. With a highly equipped and dedicated team, residents can receive personalized care plans catering to their primary needs and interests.

With its top-notch amenities and services, residents can enjoy state-of-the-art dining, room service, daily housekeeping, coffee and snacks throughout the day, and individualized programs to honor our veterans. Explore its beautifully created common spaces and meet new companions along the way. At The Willows at Ramapo Rehabilitation and Nursing Center, seniors can enjoy a retirement worth satisfying and remembering.

(845) 368-2000

Managed by Jonathan Halon, LNHA

Administrator

Jonathan Halon, LNHA, serves as the Administrator at The Willows at Ramapo Rehabilitation and Nursing Center. He leads the team with a focus on holistic patient care, ensuring both physical healing and a positive mindset for residents. Jonathan is committed to fostering a supportive and professional environment dedicated to the well-being of every individual in the community.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
New York average: 3.2/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
New York average: 2.9/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
2/5
New York average: 2.7/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
New York average: 4.0/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
2h 48m per day

This home provides 19% less nursing time per resident than the New York average.

New York average: 3h 29m per day

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 203

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the New York average
Occupancy rate 91.8%
Residents per day (avg) 186
Occupancy rate
91.8%
Residents per day (avg)
186

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

58% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

36% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

6% of new residents, often for long-term daily care.

Typical stay 3 - 4 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$34.1M
Profit
$2.6M
Privately-owned community Operated by a business corporation.
Home revenue
$34,081,487.00
Profit
$2,596,549.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$11.9M
34.9% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$19.4M
Total costs $31.3M
Bed community size
203-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score
Walk Score: 7 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

License details

Facility type
Nursing Home
County: Rockland

Ownership & operating entity

The Willows at Ramapo Rehabilitation and Nursing Center is legally operated by Ramapo Manor Nursing Center Inc (For Profit).

Care Services

Nursing Services
Rehabilitation Services
Skilled Nursing
Licensed Nurses/CNAs
Short-Term Rehab

All Levels of Care

Subacute Care
Long Term Care

Amenities & Lifestyle

Rehabilitation Pavilion
state-of-the-art rehabilitation
luxury services
dining
recreation
urban zen

Programs & Activities

Specific Programs
Orthopedic Rehabilitation, Short Term Rehabilitation, Long Term Care, Rehabilitation Pavilion, Pulmonary Care, Amputee Care, Recreation, Urban Zen, Luxury Services, Dining, Events

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private Suite / Semi-Private Suite

Building type icon
Building type icon

Building Type: Single-story

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at The Willows at Ramapo Rehabilitation and Nursing Center

Assisted Living Respite Care Skilled Nursing
Contact The Willows at Ramapo Rehabilitation and Nursing Center

Inspection History

In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.

9 inspections

6 with citations, 3 without citations

15 on-site complaint investigations

New York average: 9 inspections (5 with citations), 15 on-site complaint investigations

72 complaints

37 complaints per 100 occupied beds

New York average: 49.9 complaints per 100 occupied beds

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

New York average: 93 complaints

Latest inspection

Date:March 4, 2025
Type:Complaint Investigation

23 total citations

21 health citations 2 life safety citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

New York average: 29 citations

New York average: 20 health citations

New York average: 4 life safety citations

11 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

0 enforcement actions

Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.

Health Inspection History

Inspections
Total health inspections 5

New York average 3.6


Last Health inspection on Jul 2025

Total health citations 23
Citations per inspection
4.6

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

18 of 23 citations resulted from standard inspections; 3 of 23 resulted from complaint investigations; and 2 of 23 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than New York average

New York average: 0.2


Serious Health citations More info 0
100% better than New York average

New York average: 0.2

0 critical citations More info New York average: 0.2

0 serious citations More info New York average: 0.2

18 moderate citations More info New York average: 17.4

5 minor citations More info New York average: 0.7
Citations history (last 3 years)
Infection Control moderate citation Jul 24, 2025
Corrected

Care Planning moderate citation Mar 04, 2025
Corrected

Abuse/Neglect moderate citation Nov 17, 2023
Corrected

Nutrition moderate citation Nov 17, 2023
Corrected

Compare Assisted Living around Rockland County

The information below is reported by the New York State Department of Health.
The Willows at Ramapo Rehabilitation and Nursing Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

RC

Respite Care

SN

Skilled Nursing

Suffern
203
-
7
Ramapo Manor Nursing Center Inc (For Profit)
9
-
-
Private Suite / Semi-Private Suite
The Pavilion Assisted Living at Pine Valley
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

RC

Respite Care

Spring Valley
200
-
26
Tppv, Llc
7
57.1%
12
Private Suite / Semi-Private Suite
The Sentinel of Rockland
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Montebello
200
-
41
The Sentinel of Rockland, LLC
5
60%
20
Private Suite / Semi-Private Suite
Friedwald Center for Rehabilitation and Nursing
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SN

Skilled Nursing

New City
180
A+
12
Friedwald Center for Rehabilitation and Nursing, LLC (For Profit)
5
-
-
Private Suite / Semi-Private Suite
Tappan Zee Manor
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Nyack
150
-
33
TZ Manor, LLC
3
33.3%
1
Private Suite / Semi-Private Suite

Places of interest near The Willows at Ramapo Rehabilitation and Nursing Center

Address 13.2 miles from city center

Address 30 Cragmere Rd, Suffern, NY 10901

Calculate Travel Distance to The Willows at Ramapo Rehabilitation and Nursing Center

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

210
Total Staff
173
Employees
37
Contractors
70,109
Total Hours (Quarter)
100
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse147.7 No
Licensed Practical Nurse477.9 Yes
Certified Nursing Assistant967.6 Yes
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
158 staff
7.7hs shift avg
Physicians & Practitioners
6 staff
8.2hs shift avg
Therapy Services
33 staff
7.7hs shift avg
Activities & Recreation
1 staff
9hs shift avg
Social Services
2 staff
6.1hs shift avg
Dietary Services
6 staff
7.7hs shift avg
Other Services
3 staff
8hs shift avg
Contractor Analysis
13.3%
of total hours from contractors
9,302 contractor hours this quarter
Certified Nursing Assistant: 6 Respiratory Therapy Technician: 8 Licensed Practical Nurse: 3 Physical Therapy Assistant: 8 Physical Therapy Aide: 8 Speech Language Pathologist: 3 Qualified Social Worker: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant9069633,17591100%7.6
Licensed Practical Nurse4434715,45691100%7.9
Registered Nurse140144,44091100%7.7
Respiratory Therapy Technician0882,3508189%7.7
Physical Therapy Assistant0882,0908593%7.3
Physical Therapy Aide0881,8288391%7.5
Clinical Nurse Specialist5051,7216976%8.3
Other Dietary Services Staff4041,67791100%7.6
Occupational Therapy Aide6061,65891100%7.6
Speech Language Pathologist0331,4436673%8.4
Mental Health Service Worker3031,4086571%8
Dietitian2028476571%7.8
Administrator1015126470%8
RN Director of Nursing1014886167%8
Nurse Practitioner1014405560%8
Qualified Social Worker0112945055%5.9
Qualified Activities Professional1012162426%9
Other Social Services Staff10169910%7.7

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
203 residents
Residents by payment source
Private pay or other
203 residents (100%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 10.5
7% worse than New York average

New York average: 9.8

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 21.5
19% worse than New York average

New York average: 18.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 19.4%
18% worse than New York average

New York average: 16.4%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 15.9%
In line with New York average

New York average: 16.6%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 29.3%
37% worse than New York average

New York average: 21.4%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.6%
21% worse than New York average

New York average: 3.0%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.0%
30% better than New York average

New York average: 7.2%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.5%
62% better than New York average

New York average: 1.4%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 8.4%
38% worse than New York average

New York average: 6.1%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 7.7%
58% better than New York average

New York average: 18.1%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 10.4%
17% better than New York average

New York average: 12.6%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 81.1%
11% worse than New York average

New York average: 91.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 83.5%
12% worse than New York average

New York average: 95.2%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 39.9%
48% worse than New York average

New York average: 76.6%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.4%
71% better than New York average

New York average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 50.6%
36% worse than New York average

New York average: 78.8%

Guides for Better Senior Living

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Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled, New York resident, Medicaid- eligible, care need (not necessarily nursing home level).

~$2,829/month (300% FBR, individual).

$30,182 (individual, higher due to NY Medicaid expansion).

Higher asset limit; urban density increases demand.

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+, New York resident, at risk of decline but not nursing home level.

~$2,500/month (individual, varies).

$15,000 (individual).

Cost-sharing required above certain income; urban/rural balance.

Senior Citizen Rent Increase Exemption (SCRIE)

NY SCRIE

Age 62+, NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.

$50,000/year (household).

No strict asset cap, but income-focused eligibility.

Limited to NYC’s rent-regulated units; high demand in urban areas.

Senior Citizen Homeowners’ Exemption (SCHE)

NY SCHE

Age 65+, NYC resident, own and live in a 1-3 family home, co-op, or condo.

$58,399/year (household).

No strict asset cap, income-driven eligibility.

Applies only in NYC; excludes large apartment buildings.

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

NYFSC Home Sharing

One participant must be 60+ (host or guest), NYC resident, able to share living space.

No strict limit, but targets those needing cost relief.

Not applicable; focus on housing need.

Primarily NYC-focused; limited slots due to demand.