Deficiencies (last 3 years)
Deficiencies (over 3 years)
0.7 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
85% better than Wisconsin average
Wisconsin average: 4.6 deficiencies/year
Deficiencies per year
4
3
2
1
0
Occupancy
Latest occupancy rate
83% occupied
Based on a April 2025 inspection.
This facility has shown a decline in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Abbreviated Survey
Census: 43
Deficiencies: 0
Date: Apr 29, 2025
Visit Reason
Surveyor conducted an abbreviated survey and complaint investigation at Touchmark on West Prospect following a complaint.
Complaint Details
1 of 1 complaints was unsubstantiated.
Findings
One complaint was investigated and found to be unsubstantiated; no deficiencies were identified during the survey.
Inspection Report
Re-Inspection
Census: 47
Deficiencies: 0
Date: Oct 17, 2024
Visit Reason
Surveyor conducted a verification visit to Touchmark On West Prospect to assess correction of previous deficiencies.
Findings
All previous deficiencies were corrected and no new deficiencies were identified during the visit.
Report Facts
Revisit fee: 200
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: May 28, 2024
Visit Reason
A Complaint Investigation was conducted on May 28, 2024, to determine if Touchmark on West Prospect was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
The visit was complaint-related, concluding a Complaint Investigation on May 28, 2024, with issuance of a Statement of Deficiency for violations found.
Findings
The Department issued a Statement of Deficiency (SOD #0CL911) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, establishing grounds for regulatory action and requiring the licensee to comply with all applicable requirements within 45 days.
Report Facts
Compliance timeframe: 45
Inspection fee: 200
Appeal timeframe: 10
Posting duration: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter |
| Vicky Wittman | Assisted Living Regional Director | Contact person for questions about the letter |
Inspection Report
Complaint Investigation
Capacity: 52
Deficiencies: 2
Date: May 28, 2024
Visit Reason
The surveyor conducted two complaint investigations at Touchmark on West Prospect related to alleged medication theft and unauthorized entry by unknown persons.
Complaint Details
Both complaints were substantiated. The medication theft complaint involved hydrocodone pills stolen on 12/19/2023, with a former caregiver suspected and terminated. The safe environment complaint involved unauthorized entry by unknown persons on 01/22/2024, facilitated by a former caregiver who gave entry codes.
Findings
Two violations of Chapter DHS 83 were substantiated: misappropriation of 60 hydrocodone pills by a former caregiver and failure to maintain a safe environment when a former caregiver allowed two unknown persons into the facility, resulting in theft of furniture.
Deficiencies (2)
Provider did not ensure Resident 1 was free from misappropriation of property; 60 hydrocodone pills were stolen on 12/19/2023.
Provider did not ensure a safe environment; former caregiver allowed two unknown persons into the building on 01/22/2024 resulting in theft.
Report Facts
Pills stolen: 60
Facility capacity: 52
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Former Caregiver B | Suspected and terminated for medication theft involving hydrocodone | |
| Nursing Manager D | Nursing Manager | Confirmed medication theft and investigation details |
| Administrator A | Administrator | Acknowledged medication theft and unauthorized entry incidents |
| Manager C | Discovered tampering of medication blister pack and suspicious re-order | |
| Former Caregiver E | Allowed two unknown persons into the facility resulting in theft | |
| Police Detective E | Police Detective | Reported high probability of Former Caregiver B involvement in medication diversion |
Inspection Report
Complaint Investigation
Census: 48
Deficiencies: 0
Date: Jul 7, 2023
Visit Reason
Surveyor conducted 3 complaint investigations and a standard survey at Touchmark on West Prospect.
Complaint Details
Three complaints were investigated and all were found to be unsubstantiated.
Findings
No deficiencies were identified as a result of the survey. Three complaints were investigated and all were unsubstantiated.
Report Facts
Complaints investigated: 3
Census: 48
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