Troy Victorian Rehabilitation & Nursing Care Center
Nursing Home, Hospice Care, Palliative Care, Respite Care & Skilled Nursing · Troy, NY
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Troy Victorian Rehabilitation & Nursing Care Center

Nursing Home, Hospice Care, Palliative Care, Respite Care & Skilled Nursing · Troy, NY
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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Troy Victorian Rehabilitation & Nursing Care Center accepts Medicare, Medicaid, and private pay.

Inspection History

In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.

Enforcement Actions Info Enforcement actions are formal penalties or interventions imposed by New York regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.

5 enforcement actions

This facility has 5 enforcement actions. 33% of New York nursing homes have zero, and the statewide average is 1.6.

  • May 9, 2025 Multiple Deficiencies #NH-25-087
  • July 5, 2024 Physical Environment #NH-24-060
  • February 23, 2021 Quality of Care #NH-21-157
  • October 21, 2016 Multiple Deficiencies #NH-17-030
  • April 4, 2013 Quality of Care #NH-16-156

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. NY average 7 Worse Metrics worse than New York average:
• Total citations (122% above)
• Health citations (55% above)
• Life safety citations (125% above)
• Inspections with citations (175% above)
• Total complaints (125% above)
• Complaints per year (125% above)
• Complaints per bed (208% above)
2 Better Metrics better than New York average:
• Citations per inspection (15% below)
• Inspection citation rate (9% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityNY Averagevs. NY Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 4018 This facility has 122% more total citations than a typical New York nursing home (40 vs. NY avg 18).↑ 122% worse
Health citations Info Citations related to resident care, clinical practices, and day-to-day operations. 3120 This facility has 55% more health citations than a typical New York nursing home (31 vs. NY avg 20).↑ 55% worse
Life safety citations Info Citations related to building safety — fire prevention, emergency egress, and similar. 94 This facility has 125% more life safety citations than a typical New York nursing home (9 vs. NY avg 4).↑ 125% worse
Citations per inspection Info Average citations per inspection. 1.92.23 This facility has 15% fewer citations per inspection than a typical New York nursing home (1.9 vs. NY avg 2.23).↓ 15% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNY Averagevs. NY Avg
Total inspections Info Combined count of all inspections conducted at this facility. 219 This facility has had 133% more total inspections than the New York average (21 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↑ 133% more
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 114 This facility has 175% more inspections with citations than a typical New York nursing home (11 vs. NY avg 4).↑ 175% worse
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 52%57% This facility has 5 percentage points lower inspection citation rate than a typical New York nursing home (52% vs. NY avg 57%).↓ 5% better

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityNY Averagevs. NY Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 17879 This facility has 125% more total complaints than a typical New York nursing home (178 vs. NY avg 79).↑ 125% worse
Complaints per year Info Average complaints per year since 2021. 35.615.8 This facility has 125% more complaints per year than a typical New York nursing home (35.6 vs. NY avg 15.8).↑ 125% worse
Complaints per bed Info Size-adjusted complaint rate based on occupied beds. 1.540.50 This facility has 208% more complaints per bed than a typical New York nursing home (1.54 vs. NY avg 0.5).↑ 208% worse
Complaint investigations Info On-site investigations triggered by complaints filed with New York regulators. 2115 This facility has had 40% more complaint investigations than the New York average (21 vs. NY avg 15). More inspections can mean more regulatory scrutiny rather than worse care.↑ 40% more

CMS Health Inspection History

Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.

Inspections Since 2023 · 3 years of data
Total health inspections 10

State average N/A


Last Health inspection on May 2025

Total health citations
68 Rank #395 / 397Health citations — State benchmarkedThis home is ranked 395th out of 397 homes we track in New York for health citations. Shows this facility's total health deficiency citations benchmarked to the New York State average, with a ranking across all 397 NY facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
6.8 Rank #323 / 397Citations per inspection — State benchmarkedThis home is ranked 323rd out of 397 homes we track in New York for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the New York mean across 397 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

39 of 68 citations resulted from standard inspections; 15 of 68 resulted from complaint investigations; and 14 of 68 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical health citations
1
In line with State average

State average: N/A


Serious health citations
1
In line with State average

State average: N/A

1 critical citation State average: N/A

1 serious citation State average: N/A

66 moderate citations State average: N/A

0 minor citations State average: N/A
Citations history (last 3 years)
Abuse/Neglect serious citation May 09, 2025
Corrected

Abuse/Neglect moderate citation May 09, 2025
Corrected

Administration moderate citation May 09, 2025
Corrected

Environmental moderate citation May 09, 2025
Corrected

Infection Prevention & Vaccination

How this facility protects residents through staff vaccination policies and immunization practices.

Employee Flu Vaccination Rate: 89%

Percentage of facility employees vaccinated against influenza.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 125
Employees 121
Contractors 4
Staff to resident ratio 1.17 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 51
Average shift 7.7 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 36,242

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 8 RN Staff are full-time employees. No contractors work on this role. 8
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.5 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 24 total: 20 full-time employees and 4 contractors. 24
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.9 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 57 CNA Staff are full-time employees. No contractors work on this role. 57
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

4.2%

1,540 contractor hours this quarter

Licensed Practical Nurse: 4

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant5705715,52492100%7.9
Licensed Practical Nurse204248,60592100%8.9
Registered Nurse8082,26392100%8.5
Clinical Nurse Specialist4041,7137683%7.9
Physical Therapy Assistant6061,0417480%6.3
Other Dietary Services Staff4049238188%6
Speech Language Pathologist3039097278%7
RN Director of Nursing2028206874%6.9
Mental Health Service Worker2027226672%5.7
Respiratory Therapy Technician3035367784%6.6
Physical Therapy Aide2025157278%6.7
Administrator2025116672%7.7
Nurse Practitioner1014806065%8
Dietitian1014285762%7.5
Respiratory Therapist1014275964%7.2
Qualified Social Worker3034276672%6.3
Medical Director1012646672%4
Occupational Therapy Aide1011375459%2.5
57 Certified Nursing Assistant
% of Days 100%
24 Licensed Practical Nurse
% of Days 100%
8 Registered Nurse
% of Days 100%
4 Clinical Nurse Specialist
% of Days 83%

Penalties and fines

Includes penalties issued in 2024-2025

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $184K Rank #389 / 398Federal fines — State benchmarkedThis home is ranked 389th out of 398 homes we track in New York for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the New York average among facilities with fines, and where it ranks among 398 facilities in the pool. Lower total dollars mean a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
177% higher than State average

State average: $66K

Number of fines 2
In line with State average

State average: 2.0

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than State average

State average: 0.1

Fines amount comparison
Fines amount comparison
This facility $184K
State average $66K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

2 penalties in the past 3 years

Multiple penalties were reported in the last 3 years.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. May 9, 2025
$160K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jul 5, 2024
$25K

Last updated: Jan 2026

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 11.3
15% worse than State average

State average: 9.8

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 20.0
10% worse than State average

State average: 18.1

Long-stay resident measures
Average State avg: 4.0 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 18.5%
13% worse than State average

State average: 16.4%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 16.6%
In line with State average

State average: 16.6%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 24.8%
16% worse than State average

State average: 21.4%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.5%
52% worse than State average

State average: 3.0%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 8.6%
21% worse than State average

State average: 7.2%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 4.9%
252% worse than State average

State average: 1.4%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 8.2%
35% worse than State average

State average: 6.1%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 15.9%
12% better than State average

State average: 18.1%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 23.8%
89% worse than State average

State average: 12.6%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 81.3%
11% worse than State average

State average: 91.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 92.5%
In line with State average

State average: 95.2%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.42
17% better than State average

State average: 1.71

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.64
21% worse than State average

State average: 1.35

Short-stay resident measures
Significantly below average State avg: 3.5 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 77.9%
In line with State average

State average: 76.6%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 4.4%
242% worse than State average

State average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 75.8%
In line with State average

State average: 78.8%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 29.6%
44% worse than State average

State average: 20.6%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 13.2%
36% worse than State average

State average: 9.7%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 1.6%
103% worse than State average

State average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 53.0%
In line with State average

State average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 38.5%
24% worse than State average

State average: 50.6%

Breakdown by payment type

Medicare

29% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

36% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

35% of new residents, often for long-term daily care.

Typical stay 7 - 8 months

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 107
Medicare
23
21.5% of residents
Medicaid
82
76.6% of residents
Private pay or other
2
1.9% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$15.8M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$698.0K
For-profit Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$15.8M Rank #280 / 383Net patient revenue — State benchmarkedThis home is ranked 280th out of 383 homes we track in New York. Shows this facility's net patient revenue compared to the New York average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$698.0K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$5.4K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #257 / 383Payroll costs — State benchmarkedThis home is ranked 257th out of 383 homes we track in New York. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the New York average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$8.9M 56.1% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #146 / 382Payroll % of net patient revenue — State benchmarkedThis home is ranked 146th out of 382 homes we track in New York. Shows payroll as a percentage of net patient revenue versus the New York average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$7.7M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$16.5M

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

New residents most often arrive under private pay (36% of admissions), and a typical private pay stay runs around 1 - 2 months.

Admissions
375 total

Coverage residents most often arrive under.

Medicare 29%
Private pay 36%
Medicaid 35%
Discharges
389 total

Coverage residents most often leave under.

Medicare 26%
Private pay 37%
Medicaid 37%

Places of interest near Troy Victorian Rehabilitation & Nursing Care Center

Address 6.5 miles from city center Info Estimated distance in miles from Troy's city center to Troy Victorian Rehabilitation & Nursing Care Center's address, calculated via Google Maps.

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Frequently Asked Questions about Troy Victorian Rehabilitation & Nursing Care Center

Who is the owner of Troy Victorian Rehabilitation & Nursing Care Center?

Troy Victorian Rehabilitation & Nursing Care Center is legally operated by Troy Diamond Operations, LLC (For Profit).

What is the license number of Troy Victorian Rehabilitation & Nursing Care Center?

According to NY state health department records, Troy Victorian Rehabilitation & Nursing Care Center's license number is 4161000N.

What is the occupancy rate at Troy Victorian Rehabilitation & Nursing Care Center?

Troy Victorian Rehabilitation & Nursing Care Center's occupancy is 94%.

Are pets allowed at Troy Victorian Rehabilitation & Nursing Care Center?

No, Troy Victorian Rehabilitation & Nursing Care Center has a no-pet policy.

Does Troy Victorian Rehabilitation & Nursing Care Center operate as a for-profit or non-profit?

Troy Victorian Rehabilitation & Nursing Care Center is registered as a for-profit in NY.

How many beds does Troy Victorian Rehabilitation & Nursing Care Center have?

Troy Victorian Rehabilitation & Nursing Care Center has 120 beds.

Has Troy Victorian Rehabilitation & Nursing Care Center had any citations?

Troy Victorian Rehabilitation & Nursing Care Center has had 40 reported citations since 2021 according to records from New York State Department of Health (NYSDOH).

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