Troy Victorian Rehabilitation & Nursing Care Center

Assisted Living · USA, NY

CMS overall rating

Troy Victorian Rehabilitation & Nursing Care Center

Assisted Living · USA, New York

CMS overall rating

100 New Turnpike Road, Troy, NY 12182 View map

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Troy Victorian Rehabilitation & Nursing Care Center accepts Medicare, Medicaid, and private pay.

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Troy Victorian Rehabilitation & Nursing Care Center accepts Medicare, Medicaid, and private pay.

Overview of Troy Victorian Rehabilitation & Nursing Care Center

Troy Victorian Rehabilitation & Nursing Care Center is a skilled nursing and rehabilitation facility located in Troy, New York. It offers a wide range of services, including long-term care, short-term rehabilitation, and respite care. The center is committed to providing residents with the highest quality care in a comfortable and home-like setting.

(518) 235-1410 info@troyvictorianrehab.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 8m per day

vs avg

5 of 6 metrics below state avg

Standout metric LPN / LVN is +17% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	26m per day	▼ 38% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	54m per day	▲ 17% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	1h 28m per day	▼ 33% State avg: 2h 11m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	2h 28m per day	▼ 22% State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	4m per day	▼ 43% State avg: 7m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	19m per day	▼ 32% State avg: 28m per day · National avg: 28m per day

Capacity and availability

107 days

120-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 0 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

96%

Higher than the New York average: 88.3%

Occupied beds

115 / 120

Average residents per home in New York 166 per day

Facility TypeNursing Home

StatusActive

CountyRensselaer

License Number4161000N

CMS Certification Number335377

Troy Victorian Rehabilitation & Nursing Care Center is legally operated by Troy Diamond Operations, LLC (For Profit).

Owner NameTroy Diamond Operations, LLC (For Profit)

Rehabilitation Services

Respite Care

Short-Term Rehab

Licensed Nurses/CNAs

24-Hour Staffing

Short-Term Rehabilitation

Private & Semi-Private Rooms

On-Site Beauty Salon / Barber

Housekeeping & Laundry

Wi-Fi & Cable Tv

Activity Room / Common Areas

Outdoor Courtyard / Garden

On-Site Religious Services

Specific ProgramsPersonal Care and Independent Living, Medical & Nursing Services, Specialty Clinical Services, Dining & Nutrition Services, Psychosocial & Lifestyle Support Services, Memory & Cognitive Care, Other Support Services

Religious ServicesYes

Food DescriptionThree daily meals and snacks, therapeutic and modified diets, dietitian consultation, in-room dining options.

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Since 2013 · 13 years of data 5 enforcement actions 40 citations 178 complaints 21 inspections 21 complaint investigations

Inspection Score

F · Well below the New York average for nursing homes.

New York nursing homes benchmark: C 74/100

Enforcement Actions Enforcement actions are formal penalties or interventions imposed by New York regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.

Since 2013

5 enforcement actions

This facility has 5 enforcement actions. 34% of New York nursing homes have zero, and the statewide average is 1.6.

May 9, 2025 Multiple Deficiencies #NH-25-087
July 5, 2024 Physical Environment #NH-24-060
February 23, 2021 Quality of Care #NH-21-157
October 21, 2016 Multiple Deficiencies #NH-17-030
April 4, 2013 Quality of Care #NH-16-156

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. New York state average

Overall vs. NY average

Latest Inspection May 9, 2025 Complaint Investigation

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	21	9	This facility has 133% more total inspections than a typical New York nursing home (21 vs. NY avg 9).↑ 133% worse
Inspections with citations Inspections that resulted in at least one regulatory citation.	11	4	This facility has 175% more inspections with citations than a typical New York nursing home (11 vs. NY avg 4).↑ 175% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	52%	44%	This facility has 8 percentage points higher inspection citation rate than a typical New York nursing home (52% vs. NY avg 44%).↑ 8% worse

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	NY Average	vs. NY Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	40	13	This facility has 208% more total citations than a typical New York nursing home (40 vs. NY avg 13).↑ 208% worse
Health citations Violations related to resident care, clinical practices, and day-to-day operations.	31	20	This facility has 55% more health citations than a typical New York nursing home (31 vs. NY avg 20).↑ 55% worse
Life safety citations Violations related to building safety — fire prevention, emergency egress, and similar.	9	4	This facility has 125% more life safety citations than a typical New York nursing home (9 vs. NY avg 4).↑ 125% worse
Citations per year Average citations per year since 2021.	8	2.6	This facility has 208% more citations per year than a typical New York nursing home (8 vs. NY avg 2.6).↑ 208% worse
Citations per inspection Average citations per inspection.	1.9	1.4	This facility has 36% more citations per inspection than a typical New York nursing home (1.9 vs. NY avg 1.4).↑ 36% worse

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	NY Average	vs. NY Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	178	79	This facility has 125% more total complaints than a typical New York nursing home (178 vs. NY avg 79).↑ 125% worse
Complaints per year Average complaints per year since 2021.	35.6	15.8	This facility has 125% more complaints per year than a typical New York nursing home (35.6 vs. NY avg 15.8).↑ 125% worse
Complaints per bed Size-adjusted complaint rate based on occupied beds.	1.54	0.50	This facility has 208% more complaints per bed than a typical New York nursing home (1.54 vs. NY avg 0.5).↑ 208% worse
Complaint investigations On-site investigations triggered by complaints filed with New York regulators.	21	15	This facility has 40% more complaint investigations than a typical New York nursing home (21 vs. NY avg 15).↑ 40% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on May 9, 2025, identified multiple deficiencies related to care planning, abuse prevention, medication errors, and the physical environment, with most issues corrected by July 2025. Earlier inspections showed a pattern of citations involving care planning, abuse prevention, medication management, safety hazards, and reporting requirements, including a prior immediate jeopardy finding for accident hazards that was corrected. Inspectors frequently cited issues with resident care plans, abuse prevention, medication error rates, and safety supervision, while enforcement actions such as fines or license suspensions were not listed in the available reports. Complaint investigations were unsubstantiated or not noted, and no substantiated complaints were reported. The facility’s record shows recurring areas of concern but also demonstrates correction of deficiencies over time.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Inspections since 2023

Total health inspections 10

State average N/A

Last Health inspection on May 2025

Total health citations

State average N/A

Citations per inspection

6.8

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

39 of 68 citations resulted from standard inspections; 15 of 68 resulted from complaint investigations; and 14 of 68 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)

Critical Health citations

In line with State average

State average: N/A

Serious Health citations

In line with State average

State average: N/A

1 critical citation State average: N/A

1 serious citation State average: N/A

66 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 3 years)

Abuse/Neglect serious citation May 09, 2025

Corrected

Abuse/Neglect moderate citation May 09, 2025

Corrected

Administration moderate citation May 09, 2025

Corrected

Environmental moderate citation May 09, 2025

Corrected

Top deficiency categories

Pharmacy Services 12 deficiencies (18%)

Abuse, Neglect & Exploitation 10 deficiencies (15%)

Resident Rights 9 deficiencies (13%)

Quality of Life & Care 8 deficiencies (12%)

Environmental 5 deficiencies (7%)

Infection Control 2 deficiencies (3%)

Administration 1 deficiency (1%)

Employee Flu Vaccination Rate: 89%

Percentage of facility employees vaccinated against influenza.

Total staff 125

Employees 121

Contractors 4

Staff to resident ratio 1.17:1

0% compared with State average

State average ratio: 0:0

Avg staff/day 51

Average shift 7.7 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 36,242

Nursing staff breakdown

RN Staff 8

8.5 hours

No contractors work on this role.

LPN Staff 24

8.9 hours

This role is partially covered by contractors.

CNA Staff 57

7.9 hours

No contractors work on this role.

Contractor staffing

1,540 contractor hours this quarter

Licensed Practical Nurse: 4

Staff by category


Certified Nursing Assistant	57	0	57	15,524	92	100%	7.9
Licensed Practical Nurse	20	4	24	8,605	92	100%	8.9
Registered Nurse	8	0	8	2,263	92	100%	8.5
Clinical Nurse Specialist	4	0	4	1,713	76	83%	7.9
Physical Therapy Assistant	6	0	6	1,041	74	80%	6.3
Other Dietary Services Staff	4	0	4	923	81	88%	6
Speech Language Pathologist	3	0	3	909	72	78%	7
RN Director of Nursing	2	0	2	820	68	74%	6.9
Mental Health Service Worker	2	0	2	722	66	72%	5.7
Respiratory Therapy Technician	3	0	3	536	77	84%	6.6
Physical Therapy Aide	2	0	2	515	72	78%	6.7
Administrator	2	0	2	511	66	72%	7.7
Nurse Practitioner	1	0	1	480	60	65%	8
Dietitian	1	0	1	428	57	62%	7.5
Respiratory Therapist	1	0	1	427	59	64%	7.2
Qualified Social Worker	3	0	3	427	66	72%	6.3
Medical Director	1	0	1	264	66	72%	4
Occupational Therapy Aide	1	0	1	137	54	59%	2.5

57 Certified Nursing Assistant

% of Days 100%

24 Licensed Practical Nurse

% of Days 100%

8 Registered Nurse

% of Days 100%

4 Clinical Nurse Specialist

% of Days 83%

6 Physical Therapy Assistant

% of Days 80%

4 Other Dietary Services Staff

% of Days 88%

3 Speech Language Pathologist

% of Days 78%

2 RN Director of Nursing

% of Days 74%

2 Mental Health Service Worker

% of Days 72%

3 Respiratory Therapy Technician

% of Days 84%

2 Physical Therapy Aide

% of Days 78%

2 Administrator

% of Days 72%

1 Nurse Practitioner

% of Days 65%

1 Dietitian

% of Days 62%

1 Respiratory Therapist

% of Days 64%

3 Qualified Social Worker

% of Days 72%

1 Medical Director

% of Days 72%

1 Occupational Therapy Aide

% of Days 59%

View All Staffing Data

Total fines amount $184K

177% higher than State average

State average: $66K

Number of fines 2

In line with State average

State average: 2.0

Payment Denials 0

100% fewer payment denials than State average

State average: 0.1

Fines amount comparison

This facility $184K

State average $66K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

2 penalties in the past 3 years

Multiple penalties were reported in the last 3 years.

Civil Money Penalty May 9, 2025

$160K

Civil Money Penalty Jul 5, 2024

$25K

Last updated: Jan 2026

High-risk clinical events score 11.3

15% worse than State average

State average: 9.8

Functional decline score 20.0

10% worse than State average

State average: 18.1

Long-stay resident measures

Below average State avg: 4.0

Need for Help with Daily Activities Increased 18.5%

13% worse than State average

State average: 16.4%

Walking Ability Worsened 16.6%

In line with State average

State average: 16.6%

Low Risk Residents with Bowel/Bladder Incontinence 24.8%

16% worse than State average

State average: 21.4%

Falls with Major Injury 4.5%

52% worse than State average

State average: 3.0%

High Risk Residents with Pressure Ulcers 8.6%

21% worse than State average

State average: 7.2%

Urinary Tract Infection 4.9%

252% worse than State average

State average: 1.4%

Lost Too Much Weight 8.2%

35% worse than State average

State average: 6.1%

Depressive Symptoms 15.9%

12% better than State average

State average: 18.1%

Antipsychotic Use 23.8%

89% worse than State average

State average: 12.6%

Pneumococcal Vaccine 81.3%

11% worse than State average

State average: 91.4%

Influenza Vaccine 92.5%

In line with State average

State average: 95.2%

Hospitalizations per 1,000 days 1.42

17% better than State average

State average: 1.71

ED visits per 1,000 days 1.64

21% worse than State average

State average: 1.35

Short-stay resident measures

Significantly below average State avg: 3.5

Pneumococcal Vaccine 77.9%

In line with State average

State average: 76.6%

Antipsychotic medication increase 4.4%

242% worse than State average

State average: 1.3%

Influenza Vaccine 75.8%

In line with State average

State average: 78.8%

Re-hospitalized after SNF stay 29.6%

44% worse than State average

State average: 20.6%

Emergency department visits 13.2%

36% worse than State average

State average: 9.7%

Falls with major injury 1.6%

103% worse than State average

State average: 0.8%

Ability to care for self at discharge 53.0%

In line with State average

State average: 53.7%

Successful return to home or community 38.5%

24% worse than State average

State average: 50.6%

Breakdown by payment type

Medicare

29% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

36% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

35% of new residents, often for long-term daily care.

Typical stay 7 - 8 months

Total residents 107

Medicare

21.5% of residents

Medicaid

76.6% of residents

Private pay or other

1.9% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Troy Victorian Rehabilitation & Nursing Care Center based on CMS SNF Cost Reports.

Occupancy Rate 94.7% ↑ 1.8pp vs 2022

Net Income -$692.5K ↓ ~$125.9K vs 2022

Total Payroll $8.9M ↑ ~$1.4M vs 2022

Profit Margin -4.3% ↓ 0.4pp vs 2022

Financial Performance

Gross Revenue Operating Expenses Net Income

Salaries Contract Labor Wage Costs

Medicare Medicaid Private Pay/Other

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	94.4%	96.4%	96.6%	96.6%	96.6%	89.7%	93.9%	89.8%	91.1%	93.9%	87.0%	92.9%	94.7%
Beds	120	120	120	120	120	120	120	120	120	120	120	120	120
Net Income	-$559,488	$271,086	-$828,208	$453,268	$1,398,677	$216,848	$681,974	-$213,844	$334,027	$162,041	$1,884,960	-$566,634	-$692,546
Gross Revenue	$9,128,810	$9,741,468	$9,240,073	$9,997,359	$10,958,331	$7,126,415	$14,914,464	$15,066,801	$13,782,295	$2,358,041	$13,565,114	$14,536,462	$16,161,469
Operating Expenses	$9,688,298	$9,473,366	$10,082,186	$9,551,043	$9,720,312	$5,110,376	$10,731,422	$11,147,848	$11,314,571	$1,951,881	$13,404,342	$14,960,984	$16,546,024
Net Patient Revenue	$9,128,810	$9,741,468	$9,240,073	$9,997,359	$10,958,331	$5,326,941	$11,409,260	$10,922,961	$11,615,713	$2,113,440	$12,666,393	$14,003,343	$15,848,056
Total Payroll	$5,323,635	$5,225,182	$4,771,868	$4,921,986	$5,337,296	$3,061,510	$6,204,226	$6,522,179	$6,326,782	$1,117,094	$6,665,950	$7,490,608	$8,892,924
Profit Margin %	-6.1%	2.8%	-9.0%	4.5%	12.8%	3.0%	4.6%	-1.4%	2.4%	6.9%	13.9%	-3.9%	-4.3%
Medicare %	7.9%	6.4%	7.4%	5.7%	6.7%	7.7%	6.7%	7.5%	9.2%	14.5%	13.6%	17.5%	11.9%
Medicaid %	0.0%	81.2%	81.6%	83.5%	83.7%	74.5%	0.0%	0.0%	54.9%	51.1%	71.5%	69.5%	74.5%
Private %	92.1%	12.4%	11.0%	10.8%	9.5%	92.3%	93.3%	92.5%	35.9%	34.4%	15.0%	12.9%	13.6%
Revenue/Day	$221	$230	$218	$236	$259	$269	$277	$278	$291	$313	$332	$344	$382
Cost/Day	$234	$224	$238	$226	$230	$258	$261	$283	$284	$289	$352	$368	$399
Avg Length of Stay	105.5 days	210.7 days	222.8 days	1,209.1 days	156.7 days	157.3 days	127.0 days	126.0 days	210.0 days	109.1 days	99.3 days	106.0 days	106.7 days

Finances and operations

Home revenue

$16.2M

Operating loss

-$692.5K

Privately-owned community Operated by a partnership between two or more business owners.

Home revenue

$16.2M

Operating loss

-$692.5K

Payroll costs

$8.9M

55% of revenue

Other operating costs

$8.0M

Total costs $16.9M

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

How we assess these insights Show admissions and discharges

6.5 miles from city center Estimated distance in miles from Troy's city center to Troy Victorian Rehabilitation & Nursing Care Center's address, calculated via Google Maps.

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Who is the owner of Troy Victorian Rehabilitation & Nursing Care Center?

The legal owner and operator of Troy Victorian Rehabilitation & Nursing Care Center is Troy Diamond Operations, LLC (For Profit).

What is the license number of Troy Victorian Rehabilitation & Nursing Care Center?

According to NY state health department records, Troy Victorian Rehabilitation & Nursing Care Center's license number is 4161000N.

What is the occupancy rate at Troy Victorian Rehabilitation & Nursing Care Center?

Troy Victorian Rehabilitation & Nursing Care Center's occupancy is 96%.

How many beds does Troy Victorian Rehabilitation & Nursing Care Center have?

Troy Victorian Rehabilitation & Nursing Care Center has 120 beds.

Has Troy Victorian Rehabilitation & Nursing Care Center had any recent deficiencies or citations?

Troy Victorian Rehabilitation & Nursing Care Center has had 40 recently reported deficiencies.

Are there photos of Troy Victorian Rehabilitation & Nursing Care Center?

Yes — there are 11 photos of Troy Victorian Rehabilitation & Nursing Care Center in the photo gallery on this page.

What is the address of Troy Victorian Rehabilitation & Nursing Care Center?

Troy Victorian Rehabilitation & Nursing Care Center is located at 100 New Turnpike Road.

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Troy Victorian Rehabilitation & Nursing Care Center

Overview of Troy Victorian Rehabilitation & Nursing Care Center

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Staffing & Medical

Additional Services

Amenities & Lifestyle

Dining & Nutrition

Contact Troy Victorian Rehabilitation & Nursing Care Center

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Citations Citations are formal regulatory issues recorded during state inspections.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Inspection Reports

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Infection Prevention & Vaccination

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

57 Certified Nursing Assistant

24 Licensed Practical Nurse

8 Registered Nurse

4 Clinical Nurse Specialist

6 Physical Therapy Assistant

4 Other Dietary Services Staff

3 Speech Language Pathologist

2 RN Director of Nursing

2 Mental Health Service Worker

3 Respiratory Therapy Technician

2 Physical Therapy Aide

2 Administrator

1 Nurse Practitioner

1 Dietitian

1 Respiratory Therapist

3 Qualified Social Worker

1 Medical Director

1 Occupational Therapy Aide

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mix of rehab and long-term care

Places of interest near Troy Victorian Rehabilitation & Nursing Care Center

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