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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Valley View Manor Nursing and Rehabilitation is committed to providing outstanding care and helping each of our residents achieve the highest quality of life possible. The facility offers 82-beds for residents seeking rehabilitative or skilled nursing services. It provides round-the-clock care in a comfortable environment that encourages optimal health and healing.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 34m per day | ▼ 19% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 39m per day | ▼ 15% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 42m per day | ▲ 24% State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 2m per day | ▼ 4% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 30m per day | ▲ 7% State avg: 28m per day · National avg: 28m per day |
Most residents stay for extended periods and receive ongoing daily care.
33% of new residents, usually for short-term rehab.
34% of new residents, often for short stays.
34% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #330 / 350Payroll — state benchmarkedThis home is ranked 330th out of 350 homes in New York.Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the New York average: 88.3%Valley View Manor Nursing Home is legally operated by Valley View Manor, LLC (For Profit).
How this facility protects residents through staff vaccination policies and immunization practices.
Percentage of facility employees vaccinated against influenza.
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Enforcement actions are formal penalties or interventions imposed by New York regulators when an assisted living residence fails to meet state care, safety, or regulatory standards. They may include stipulations and orders, civil monetary penalties, operational restrictions, or appointment of temporary management.
This facility has 3 enforcement actions. 57% of New York assisted living residences have zero, and the statewide average is 0.9.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 29 | 29 | This facility has total citations in line with the New York average (29 vs. NY avg 29).— At avg |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 26 | 20 | This facility has 30% more health citations than a typical New York assisted living residence (26 vs. NY avg 20).↑ 30% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 3 | 4 | This facility has 25% fewer life safety citations than a typical New York assisted living residence (3 vs. NY avg 4).↓ 25% better |
|
Citations per year
Average citations per year since 2019.
| 4.1 | 4.1 | This facility has citations per year in line with the New York average (4.1 vs. NY avg 4.1).— At avg |
|
Citations per inspection
Average citations per inspection.
| 4.8 | 3.2 | This facility has 50% more citations per inspection than a typical New York assisted living residence (4.8 vs. NY avg 3.2).↑ 50% worse |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 6 | 9 | This facility has 33% fewer total inspections than a typical New York assisted living residence (6 vs. NY avg 9).↓ 33% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 6 | 5 | This facility has 20% more inspections with citations than a typical New York assisted living residence (6 vs. NY avg 5).↑ 20% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%).↑ 44% worse |
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 105 | 79 | This facility has 33% more total complaints than a typical New York assisted living residence (105 vs. NY avg 79).↑ 33% worse |
|
Complaints per year
Average complaints per year since 2019.
| 15 | 11.3 | This facility has 33% more complaints per year than a typical New York assisted living residence (15 vs. NY avg 11.3).↑ 33% worse |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 1.34 | 0.50 | This facility has 168% more complaints per bed than a typical New York assisted living residence (1.34 vs. NY avg 0.5).↑ 168% worse |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 20 | 15 | This facility has 33% more complaint investigations than a typical New York assisted living residence (20 vs. NY avg 15).↑ 33% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on December 11, 2024, identified two Level 2 standard health citations related to free from abuse and neglect and investigation/prevention of alleged violations, both corrected by January 26, 2025. Earlier inspections showed a pattern of Level 2 deficiencies primarily involving food sanitation, care planning, nursing staff competency, safety features, and transfer/discharge procedures, all of which were corrected within reasonable timeframes. Complaint investigations did not report any substantiated complaints beyond these citations, and no fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility has addressed each set of deficiencies promptly, indicating a consistent effort to correct cited issues. Overall, the inspection history shows ongoing regulatory compliance challenges with resident care, safety, and food service, but also a pattern of timely corrections and no enforcement actions.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsState average N/A
Last Health inspection on Dec 2024
State average N/A
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
17 of 23 citations resulted from standard inspections; 5 of 23 resulted from complaint investigations; and 1 of 23 came from combined inspections (standard and complaint).
In line with State averageState average: N/A
0
In line with State averageState average: N/A
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Dec 11, 2024
Corrected
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Dec 11, 2024
Corrected
Issues related to the availability and quality of nursing staff and the care they provide.
May 03, 2024
Corrected
Issues related to the availability and quality of nursing staff and the care they provide.
May 03, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
0 active
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
1
1 Disposed
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2022
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2022
0.0 miles from city center
Estimated distance in miles from Norwich's city center to Valley View Manor Nursing Home's address, calculated via Google Maps.
Add your location
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
0% compared with State averageState average ratio: 0:0
0% compared with State averageState average: 0 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
Total hours from contractors
283 contractor hours this quarter
| Certified Nursing Assistant | 51 | 0 | 51 | 18,703 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 12 | 2 | 14 | 5,001 | 91 | 100% | 7.9 |
| Registered Nurse | 12 | 0 | 12 | 3,950 | 91 | 100% | 7.4 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,389 | 91 | 100% | 6.8 |
| Occupational Therapy Aide | 3 | 0 | 3 | 605 | 61 | 67% | 7.6 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
76Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.4
16% worse than State averageState average: 9.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.4
13% worse than State averageState average: 18.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
19.3%
17% worse than State averageState average: 16.4%
Percent of long-stay residents whose ability to move independently worsened
16.2%
In line with State averageState average: 16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.7%
20% worse than State averageState average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
2.1%
30% better than State averageState average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
13.1%
83% worse than State averageState average: 7.2%
Percent of long-stay residents with a urinary tract infection
4.0%
183% worse than State averageState average: 1.4%
Percent of long-stay residents who lose too much weight
6.1%
In line with State averageState average: 6.1%
Percent of long-stay residents who have depressive symptoms
16.5%
9% better than State averageState average: 18.1%
Percent of long-stay residents who received an antipsychotic medication
23.2%
84% worse than State averageState average: 12.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
9% better than State averageState average: 91.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than State averageState average: 95.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.15
33% better than State averageState average: 1.71
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.15
59% worse than State averageState average: 1.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
24% better than State averageState average: 76.6%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
15% better than State averageState average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.1%
17% better than State averageState average: 78.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
6.9%
67% better than State averageState average: 20.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.2%
36% better than State averageState average: 9.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than State averageState average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
28.6%
47% worse than State averageState average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
46.1%
9% worse than State averageState average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
The information below is reported by the New York State Department of Health.
| Valley View Manor Nursing Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Norwich | - | 82 | 82 | - |
| Job Haines Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Bloomfield (Bloomfield Avenue) | - | 40 | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
Historical financial and operational data for Valley View Manor Nursing Home based on CMS SNF Cost Reports.
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The legal owner and operator of Valley View Manor Nursing Home is Valley View Manor, LLC (For Profit).
Valley View Manor Nursing Home has a walk score of 82. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to NY state health department records, Valley View Manor Nursing Home's license number is 0824303N.
Valley View Manor Nursing Home's occupancy is 95%.
Valley View Manor Nursing Home has 82 beds.
Valley View Manor Nursing Home has had 29 recently reported deficiencies.
Valley View Manor Nursing Home is located at 40 Park Street.
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