Inspection Reports for
Valley Vista Senior Living

The complaint alleged that Resident #1 was being harassed via WIFI, watched through cameras inside the facility, and had their phone calls, emails, and electricity controlled. The resident was diagnosed with mild cognitive impairment and paranoid ideation. The facility had no issues with WIFI and no evidence supported the harassment claims. The allegation was unsubstantiated.

The investigation found insufficient evidence to support the allegation that Resident #1 was being harassed or watched via WIFI or cameras. The allegation was unsubstantiated based on interviews, observations, and file reviews.

The visit was complaint-related, investigating an incident where Staff #1 pushed Resident #1. Staff #1 was suspended on 10/14/25 and terminated on 10/17/25. Additional investigation was pending to determine culpability.

The investigation revealed that Staff #1 pushed Resident #1 during an incident on 10/12/25, causing the resident to fall and sustain bruises. Staff #1 was suspended and subsequently terminated. Further investigation was ongoing to determine facility culpability.

The inspection reviewed Infection Control, Operational Requirements, and Planned Activities domains, including 2 resident files and 1 staff file. No deficiencies were cited during this visit.

The inspection reviewed Infection Control, Operational Requirements, and Planned Activities domains, including 2 resident files and 1 staff file. No deficiencies were cited during this visit.

The complaint alleged that staff were not ensuring residents received their medications as prescribed, specifically naming Staff #3 as the alleged perpetrator. The investigation included interviews with staff, residents, and review of records. The allegation was deemed unsubstantiated due to lack of preponderance of evidence.

After multiple interviews with staff, residents, and review of medication administration records, there was insufficient evidence to substantiate the allegation. No medication issues were confirmed, and no deficiencies were cited during the visit.

The complaint alleged that staff were not ensuring residents received their medications as prescribed, specifically naming Staff #3 as the alleged perpetrator. The allegation was unsubstantiated due to lack of evidence.

The investigation found insufficient evidence to substantiate the allegation that staff were not administering medications as prescribed. Interviews with staff, residents, and the Executive Director revealed no medication issues, and no deficiencies were cited.

The complaint included allegations that facility staff failed to treat a resident with dignity and respect, engaged in illegal eviction, and failed to assist with self-administration of medication. The investigation found insufficient evidence to substantiate any of these allegations.

After interviews and record reviews, all allegations were found to be unsubstantiated due to insufficient evidence. No deficiencies were cited during the visit.

The complaint involved three allegations: 1) Facility staff failed to treat a resident with dignity and respect, including name-calling; 2) Illegal eviction of a resident; 3) Failure to assist with self-administration of medication as prescribed. All allegations were unsubstantiated based on interviews and record reviews.

The investigation found insufficient evidence to substantiate the allegations that facility staff failed to treat a resident with dignity and respect, that an illegal eviction occurred, or that staff failed to assist with medication self-administration. No deficiencies were cited during the visit.

The visit was triggered by a complaint regarding a memory care resident leaving the facility without staff knowledge. The substantiation status is not provided.

Interviews and document reviews were conducted, but further information is needed to determine if the facility took all necessary safety measures to prevent the resident from leaving the Memory Care Unit without staff knowledge.

The visit was triggered by a complaint incident involving a memory care resident leaving the facility without staff's knowledge. The substantiation status is not determined as further information is needed.

Interviews and document reviews were conducted, but further information is needed to determine if the facility took all necessary safety measures to prevent the resident from leaving the Memory Care Unit without staff knowledge.

The visit was triggered by a self-reported suspected abuse incident involving Resident #1. The substantiation status is not stated.

No immediate health and safety concerns were observed during the inspection. Further investigation is required and an additional report may follow if warranted.

Follow-up on a self-reported suspected dependent adult/elder abuse involving Resident #1. Investigation ongoing with no immediate concerns found.

No immediate health and safety concerns were observed during the inspection. Further investigation is required and an additional report may follow if warranted.

The complaint investigation was triggered by allegations including neglect of residents, unmet hygiene needs, residents left unattended in soiled diapers, residents sustaining diaper rashes, and staff failing to meet residents' needs. All allegations were deemed unsubstantiated based on interviews and observations.

After interviews, observations, and physical plant tours, all allegations were found to be unsubstantiated due to insufficient evidence. Bathrooms were clean, residents were monitored and assisted appropriately, and no citations were issued.

The complaint included allegations of staff neglecting residents, residents' hygiene needs not being met, residents left unattended in soiled diapers, residents sustaining diaper rashes, and staff failing to meet residents' needs. The investigation concluded all allegations were unsubstantiated.

After interviews with staff, residents, and facility tours, the investigation found insufficient evidence to substantiate any of the allegations. All claims including neglect, hygiene issues, unattended soiled diapers, diaper rashes, and failure to meet residents' needs were deemed unsubstantiated. No citations were issued.

The visit was complaint-related due to three reported incidents: two alleged staff abuse incidents and one resident-on-resident altercation. The incidents involved Resident #1 reporting being tapped by staff, Resident #2 slapping Resident #3, and an altercation between Resident #4 and Staff #2 resulting in Staff #2's suspension and termination. Family members and physicians were notified, and reports were filed with Adult Protective Services and the Department.

The investigation found that Resident #1 was tapped on the buttocks by staff to wake them up, which the resident did not like but described as a tap rather than a hit. Resident #2 slapped Resident #3 in the face in a one-time incident, and the facility planned to separate and monitor them closely. Staff #2 was suspended and later terminated following an incident involving Resident #4, with conflicting statements about whether Staff #2 slapped the resident's hand or raised their hand in self-defense. The facility took immediate and appropriate actions for all incidents, and no citations were issued.

The visit was triggered by three reported incidents: two alleged staff abuse incidents and one resident-on-resident altercation. Investigations found that Resident #1 was tapped on the buttocks by staff to wake them, Resident #2 slapped Resident #3 causing redness, and Staff #2 was involved in an altercation with Resident #4 leading to suspension and termination. Families and physicians were notified, and required reports were filed. The incidents were addressed promptly with no citations issued.

The investigation reviewed three incidents: Resident #1 reported being tapped by staff to wake them, Resident #2 slapped Resident #3 resulting in redness, and an altercation between Resident #4 and Staff #2 led to Staff #2's suspension and termination. The facility took immediate and appropriate actions, including notifying families and physicians, filing required reports, and providing staff training. No citations were issued during the visit.

The facility maintains a Plan of Operation, appropriate fire clearance for bedridden residents, an Emergency Disaster Plan with monthly drills, liability insurance, and planned activities suitable for all residents. No citations were issued during this visit.

The facility has a Plan of Operation, appropriate fire clearance for bedridden residents, an Emergency Disaster Plan with monthly drills, liability insurance, and planned activities suitable for all residents. No citations were issued during this visit.

The complaint investigation was unsubstantiated. Allegations included that Resident #1 sustained unstageable pressure injuries while in care and that staff failed to meet the resident's hygiene needs. The investigation included interviews, medical record reviews, and observations. No deficiencies were cited.

The investigation found insufficient evidence to substantiate the allegations. The resident's wounds were regularly observed and treated by skilled professionals, and there was no indication of neglect or lack of care by facility staff. Staff were responsive to hygiene needs, and the resident sometimes refused care. Both allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included that Resident #1 sustained unstageable pressure injuries while in care and that staff failed to meet the resident's hygiene needs. The investigation included interviews with staff, the resident, and the resident's responsible party, as well as review of medical, hospital, home health, and facility records. No deficiencies were cited.

The investigation found insufficient evidence to support the allegations of neglect causing unstageable pressure injuries and failure to meet hygiene needs. The resident's condition was regularly observed and treated by skilled professionals, and staff were responsive to hygiene needs. Both allegations were deemed unsubstantiated.

The complaint was unsubstantiated. Allegations included unqualified adult providing care, cold water pump disrepair, and inadequate nutritious food. Investigations included record reviews, staff interviews, physical plant tours, and observations. No violations were proven.

The investigation found insufficient evidence to substantiate any of the allegations. The facility had qualified staff working on the alleged dates, the cold water pump was in disrepair but the facility took immediate action to schedule repairs, and the food provided was found to be nutritious with no leftovers served. No deficiencies were cited.

The complaint included allegations of unqualified adult providing care, cold water pump disrepair on the 5th floor, and staff not providing nutritious foods. The investigation was unsubstantiated due to insufficient evidence to prove violations.

The investigation found insufficient evidence to substantiate the allegations. Staff were qualified and present, the cold water pump was in disrepair but the facility took immediate action to schedule repairs, and the food provided was nutritious with no leftovers served. No deficiencies were cited.

The facility was found to have clean and sanitary kitchen and bedrooms, properly equipped restrooms, and well-maintained common areas. Infection control practices were adequate with sufficient PPE supplies and cleaning protocols. No health or safety hazards were observed during the tour.

The facility was found to be clean and sanitary with no health or safety hazards observed. Infection control practices were adequate, including symptom screening, PPE supply, and cleaning protocols. No confirmed COVID-19 cases were present at the time of inspection.

The complaint investigation was unsubstantiated. Allegations included the facility being unkempt, failure to provide clean linens, and lack of social distancing by staff. Observations and interviews did not support these claims.

The investigation found insufficient evidence to substantiate any of the allegations. The facility was observed to be clean and well maintained, linens appeared clean, and staff practiced social distancing measures. No deficiencies were cited.

The complaint alleged the facility did not provide a resident's authorized representative a copy of the resident's records in a timely manner. The allegation was investigated through interviews and record reviews and was found to be unsubstantiated.

The investigation found that the record request was received on 2021-03-16, submitted to the facility attorney's office on 2021-03-18, and the documentation was mailed to the requesting attorney's office in a timely manner. The allegation was determined to be unsubstantiated.