Occupancy rate
68%
7% lower than California averageCalifornia average: 73%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Assisted Living in Palo Alto
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Vi at Palo Alto
Assisted Living in Palo Alto
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Vi at Palo Alto
Overview of Vi at Palo Alto
Enjoy the picturesque scenery of Sand Hill Road, Palo Alto, CA, with the astounding senior living community of Vi at Palo Alto offering assisted living, independent living, memory care, and skilled nursing. The community features cozy and purposely built residences in variations of one-bedroom, two-bedroom, and three-bedroom floor plans, ensuring relaxation and security at its finest. A kind and highly trained team lends extra hands for seniors to live their golden years doing what they love.
With the seniors’ well-being in mind, the community conducts engaging activities and enjoyable programs to ensure they maintain an active and happy lifestyle. Have an unforgettable dining experience with delectable and healthy meals catering to nutritional needs and preferences. Vi at Palo Alto is a safe place for seniors seeking solace in their golden years with its serene spaces and friendly community guiding you every step of the way.
30 years of experience
Valerie Chastain Alves is the Care Center Administrator at Vi at Palo Alto, overseeing all care center departments including dining service and nursing care to ensure a quality resident experience. She holds a bachelor's degree in Nutrition and Clinical Dietetics from UC Berkeley and brings 30 years of long-term care experience, including 17 years as a nursing home administrator. Valerie joined Vi in 2022.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
876
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
67.8%
Residents per day
594
Occupancy rate
67.8%
Residents per day
594
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
92% of new residents, usually for short-term rehab.
Typical stay
17 days
Private pay
8% of new residents, often for short stays.
Typical stay
7 - 8 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$81.9M
Profit
$1.7M
Privately-owned community
Operated by a business corporation.
Home revenue
$81.9M
Profit
$1.7M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$9.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$34.2M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$43.3M
876-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
20 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 80 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Occupancy
7% lower than California averageOccupied beds
594 / 876
Average residents
87 per day
Facility TypeRcfe-continuing Care Retirement Community
StatusLicensed
IssuanceJune 2, 2005
CountySANTA CLARA
License Number550000146
CMS Certification Number555835
RCFE Number435200930
Vi at Palo Alto is legally operated by Cc-palo Alto,inc. & Classic Res.mgmt. Ltd. Partner.
Rehabilitation Services
Respite Care
Short-Term Rehab
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
Memory Support
Specific ProgramsDining, Services, Amenities, Wellness Programming, Memory Support, Skilled Nursing, Assisted Living
Food DescriptionThe dining program offers gourmet five-course meals and on-the-go bites, with seasonally inspired menus.
Meals IncludedYes
What does this home offer?
Housing Options: 1 Bed / 2 Bed / 3 Bed
Building Type: Mid-rise
Transportation Service
Fitness and Recreation
Types of Care at Vi at Palo Alto
Assisted Living
Independent Living
Memory Care
Skilled Nursing
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
20 visits
California average: 16 visits
Breakdown by visit type
10 total complaint visits
10 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
13 total complaint visits
7 other visits
Show Inspection Reports
7 complaint investigations
Inspections conducted in response to complaints filed by residents, families, staff, or others about possible problems at the facility.
Investigations can have many visits.
California average: 10 complaint investigations
4 official inspections
Routine inspections conducted by state regulators to evaluate whether the facility meets federal and state care and safety standards.
California average: 4 official inspections
2 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 10 citations
0 serious citations
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
California average: 3 serious citations
2 moderate citations
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
California average: 4 moderate citations
Latest inspection
Date
June 19, 2025
Annual Inspection2 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
California average: 8 deficiencies
Inspection Report Summary for Vi at Palo Alto
Most inspections found no deficiencies, with the facility consistently maintaining compliance and a clean, well-kept environment. Several complaint investigations were unsubstantiated, including allegations of abuse, neglect, and improper care. One substantiated complaint from February 24, 2021, involved the improper inclusion of settlement and attorney fees in the community operating account, which affected resident fees and required corrective action. An isolated deficiency was cited in November 2022 for failure to assist a resident with dressing according to their care plan, which the facility addressed with staff discipline and training. The most recent report from June 19, 2025, was free of deficiencies, indicating continued compliance and improvement over time.
Health Inspection History
Inspections
Total health inspections
6
California average 12.5
Last Health inspection on Aug 2024
Total health citations
18
California average 50.2
Citations per inspection
3
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 18 citations resulted from standard inspections; and 3 of 18 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
1
1
In line with California averageCalifornia average: 1
0 critical citations
1 serious citation
17 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Aug 23, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Aug 23, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Aug 23, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Aug 23, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 23, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 23, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 23, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 23, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Palo Alto The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
The Avant
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Palo Alto (Ventura)
250
Yes
82
3
8
3
4
74.0%
-
Wellquest Palo Alto Tenantco,Llc ; Wellquest Et Al
1 Bed / 2 Bed / 3 Bed
Palo Alto Commons
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Palo Alto (Ventura)
250
Yes
82
3
8
3
4
76.4%
-
Wellquest Palo Alto Tenantco,Llc ; Wellquest Et Al
1 Bed / 2 Bed / 3 Bed
Ivy Park at Palo Alto
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Palo Alto (Evergreen Park)
97
Yes
90
0
0
1
-
81.4%
-
Transformer Opco Llc;Oakmont Management Group Llc
1 Bed / 2 Bed / 3 Bed
Vi at Palo Alto
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Palo Alto
44
No
80
4
10
0
20
67.8%
-
Cc-Palo Alto,Inc. & Classic Res.mgmt. Ltd. Partner
1 Bed / 2 Bed / 3 Bed
Places of interest near Vi at Palo Alto
2.7 miles from city center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
103
Employees
64
Contractors
39
Staff to resident ratio
2.78:1
2783684% better than California averageCalifornia average ratio: 0.00:1
Avg staff/day
38
Average shift
7.3 hours
5% worse than California averageCalifornia average: 7.7 hours
Total staff hours (quarter)
25,150
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
21
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
47
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
14%
3,517 contractor hours this quarter
Certified Nursing Assistant: 17
Licensed Practical Nurse: 9
Respiratory Therapy Technician: 6
Physical Therapy Assistant: 4
Qualified Social Worker: 1
Speech Language Pathologist: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 30 | 17 | 47 | 11,471 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 12 | 9 | 21 | 3,250 | 91 | 100% | 7.3 |
| Registered Nurse | 10 | 0 | 10 | 2,961 | 91 | 100% | 7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 1,337 | 83 | 91% | 7.2 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,140 | 76 | 84% | 7.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 880 | 84 | 92% | 7.6 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 786 | 71 | 78% | 5.6 |
| RN Director of Nursing | 2 | 0 | 2 | 737 | 69 | 76% | 7.9 |
| Dietitian | 1 | 0 | 1 | 480 | 64 | 70% | 7.5 |
| Dental Services Staff | 1 | 0 | 1 | 473 | 63 | 69% | 7.5 |
| Administrator | 1 | 0 | 1 | 465 | 62 | 68% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 432 | 58 | 64% | 7.4 |
| Qualified Social Worker | 0 | 1 | 1 | 376 | 65 | 71% | 5.8 |
| Speech Language Pathologist | 0 | 1 | 1 | 326 | 54 | 59% | 6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 33 | 6 | 7% | 5.4 |
| Medical Director | 1 | 0 | 1 | 6 | 3 | 3% | 2 |
47 Certified Nursing Assistant
% of Days
100%
21 Licensed Practical Nurse
% of Days
100%
10 Registered Nurse
% of Days
100%
4 Physical Therapy Assistant
% of Days
91%
3 Clinical Nurse Specialist
% of Days
84%
2 Other Dietary Services Staff
% of Days
92%
6 Respiratory Therapy Technician
% of Days
78%
2 RN Director of Nursing
% of Days
76%
1 Dietitian
% of Days
70%
1 Dental Services Staff
% of Days
69%
1 Administrator
% of Days
68%
1 Nurse Practitioner
% of Days
64%
1 Qualified Social Worker
% of Days
71%
1 Speech Language Pathologist
% of Days
59%
1 Occupational Therapy Assistant
% of Days
7%
1 Medical Director
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
37 residents
Residents by payment source
Medicare
19 residents (51.4%)
Private pay or other
18 residents (48.6%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.5
In line with California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.5
In line with California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
20.0%
Percent of long-stay residents whose need for help with daily activities has increased
20.0%
81% worse than California averageCalifornia average: 11.1%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
3.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
3.0%
74% better than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.5%
Percent of long-stay high risk residents with pressure ulcers
3.5%
30% better than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
6.3%
Percent of long-stay residents with a urinary tract infection
6.3%
410% worse than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.6%
Percent of long-stay residents who lose too much weight
2.6%
38% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
2.5%
Percent of long-stay residents who received an antipsychotic medication
2.5%
75% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
6% better than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than California averageCalifornia average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Vi at Palo Alto based on CMS SNF Cost Reports.
Occupancy Rate
80.9%
↑ 3.5pp vs 2022
Net Income
$1.7M
↑ ~$2.1M vs 2022
Total Payroll
$12.6M
↑ ~$788.1K vs 2022
Profit Margin
8.3%
↑ 9.9pp vs 2022
Loading trend charts...
Guides for Better Senior Living
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Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
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