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Enjoy the picturesque scenery of Sand Hill Road, Palo Alto, CA, with the astounding senior living community of Vi at Palo Alto offering assisted living, independent living, memory care, and skilled nursing. The community features cozy and purposely built residences in variations of one-bedroom, two-bedroom, and three-bedroom floor plans, ensuring relaxation and security at its finest. A kind and highly trained team lends extra hands for seniors to live their golden years doing what they love.
With the seniors’ well-being in mind, the community conducts engaging activities and enjoyable programs to ensure they maintain an active and happy lifestyle. Have an unforgettable dining experience with delectable and healthy meals catering to nutritional needs and preferences. Vi at Palo Alto is a safe place for seniors seeking solace in their golden years with its serene spaces and friendly community guiding you every step of the way.
Valerie Chastain Alves is the Care Center Administrator at Vi at Palo Alto, overseeing all care center departments including dining service and nursing care to ensure a quality resident experience. She holds a bachelor's degree in Nutrition and Clinical Dietetics from UC Berkeley and brings 30 years of long-term care experience, including 17 years as a nursing home administrator. Valerie joined Vi in 2022.
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
May provide extensive amenities, services and programs.
Lower occupancy suggests more openings may be available.
Most residents typically stay for a few weeks or months before returning home or moving on.
92% of new residents, usually for short-term rehab.
8% of new residents, often for short stays.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
7% lower than California average
California average: 73%
Licensed
Vi at Palo Alto is legally operated by CC-PALO ALTO,INC. & CLASSIC RES.MGMT. LTD. PARTNER.
Housing Options: 1 Bed / 2 Bed / 3 Bed
Building Type: Mid-rise
Transportation Service
Fitness and Recreation
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
California average: 16 visits
10 total complaint visits
10 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
13 total complaint visits
7 other visits
Investigations can have many visits.
California average: 10 complaint investigations
California average: 4 official inspections
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 10 citations
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
California average: 3 serious citations
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
California average: 4 moderate citations
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Most inspections found no deficiencies, with the facility consistently maintaining compliance and a clean, well-kept environment. Several complaint investigations were unsubstantiated, including allegations of abuse, neglect, and improper care. One substantiated complaint from February 24, 2021, involved the improper inclusion of settlement and attorney fees in the community operating account, which affected resident fees and required corrective action. An isolated deficiency was cited in November 2022 for failure to assist a resident with dressing according to their care plan, which the facility addressed with staff discipline and training. The most recent report from June 19, 2025, was free of deficiencies, indicating continued compliance and improvement over time.
California average 12.5
Last Health inspection on Aug 2024
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 18 citations resulted from standard inspections; and 3 of 18 resulted from complaint investigations.
0
100% better than California average
California average: 0.4
1
In line with California average
California average: 1
Corrected
Corrected
Corrected
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Nursing Homes 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Nursing Homes 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Nursing Home 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
2.7 miles from city center
620 Sand Hill Rd, Palo Alto, CA 94304
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Source: CMS Payroll-Based Journal (Q2 2025)
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 10 | 7 | No |
| Licensed Practical Nurse | 21 | 7.3 | Yes |
| Certified Nursing Assistant | 47 | 7.5 | Yes |
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 30 | 17 | 47 | 11,471 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 12 | 9 | 21 | 3,250 | 91 | 100% | 7.3 |
| Registered Nurse | 10 | 0 | 10 | 2,961 | 91 | 100% | 7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 1,337 | 83 | 91% | 7.2 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,140 | 76 | 84% | 7.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 880 | 84 | 92% | 7.6 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 786 | 71 | 78% | 5.6 |
| RN Director of Nursing | 2 | 0 | 2 | 737 | 69 | 76% | 7.9 |
| Dietitian | 1 | 0 | 1 | 480 | 64 | 70% | 7.5 |
| Dental Services Staff | 1 | 0 | 1 | 473 | 63 | 69% | 7.5 |
| Administrator | 1 | 0 | 1 | 465 | 62 | 68% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 432 | 58 | 64% | 7.4 |
| Qualified Social Worker | 0 | 1 | 1 | 376 | 65 | 71% | 5.8 |
| Speech Language Pathologist | 0 | 1 | 1 | 326 | 54 | 59% | 6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 33 | 6 | 7% | 5.4 |
| Medical Director | 1 | 0 | 1 | 6 | 3 | 3% | 2 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.5
In line with California average
California average: 6.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.5
In line with California average
California average: 11.3
Percent of long-stay residents whose need for help with daily activities has increased
20.0%
81% worse than California average
California average: 11.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
3.0%
74% better than California average
California average: 11.3%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than California average
California average: 1.7%
Percent of long-stay high risk residents with pressure ulcers
3.5%
30% better than California average
California average: 5.0%
Percent of long-stay residents with a urinary tract infection
6.3%
410% worse than California average
California average: 1.2%
Percent of long-stay residents who lose too much weight
2.6%
38% better than California average
California average: 4.2%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California average
California average: 6.7%
Percent of long-stay residents who received an antipsychotic medication
2.5%
75% better than California average
California average: 10.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California average
California average: 98.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California average
California average: 98.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
6% better than California average
California average: 94.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than California average
California average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than California average
California average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Historical financial and operational data for Vi at Palo Alto based on CMS SNF Cost Reports.
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