Vi at Palo Alto
Vi at Palo Alto is an Assisted Living Home in California
Vi at Palo Alto is an Assisted Living Home in California
Vi at Palo Alto
Vi at Palo Alto is an Assisted Living Home in California
Vi at Palo Alto is an Assisted Living Home in California
Enjoy the picturesque scenery of Sand Hill Road, Palo Alto, CA, with the astounding senior living community of Vi at Palo Alto offering assisted living, independent living, memory care, and skilled nursing. The community features cozy and purposely built residences in variations of one-bedroom, two-bedroom, and three-bedroom floor plans, ensuring relaxation and security at its finest. A kind and highly trained team lends extra hands for seniors to live their golden years doing what they love.
With the seniors’ well-being in mind, the community conducts engaging activities and enjoyable programs to ensure they maintain an active and happy lifestyle. Have an unforgettable dining experience with delectable and healthy meals catering to nutritional needs and preferences. Vi at Palo Alto is a safe place for seniors seeking solace in their golden years with its serene spaces and friendly community guiding you every step of the way.
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Occupancy trails most facilities in the state, suggesting excess open capacity. The facility operates with a larger bed count than most state competitors, supporting broader intake. Residents generally stay for shorter periods than state peers, pointing to quicker turnover.
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Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income exceeds the majority of state facilities, highlighting strong profitability.
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Medicare nights lag behind other facilities, revealing limited Medicare demand. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights hover around the statewide average, supporting a diversified mix.
Occupancy
Finance
Percentage of home revenue spent on payroll costs.
House Specifics:
OperationsQuality Ratings
CMS 5-star rating based on health inspections, staffing, and quality measures.
Rating based on deficiencies found during state health inspections.
Rating based on nurse staffing hours per resident per day.
Quality Measures rating based on clinical outcomes for residents.
Total nurse staffing hours per resident per day.
Medicaid, Medicare & Private
Number of resident nights paid by Medicare for short-term or rehab care.
Resident nights covered by Medicaid for long-term care or support services.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
About this community
California average: 71%
LICENSEDAdditional licensing details
Ownership & operating entity
Vi at Palo Alto is legally operated by CC-PALO ALTO,INC. & CLASSIC RES.MGMT. LTD. PARTNER.
What does this home offer?
Housing Options: 1 Bed / 2 Bed / 3 Bed
Building Type: Mid-rise
Transportation Service
Fitness and Recreation
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Types of Care at Vi at Palo Alto
Inspection History
In California, the Department of Social Services (for ALFs) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
20 visits/inspections
10 visits/inspections triggered by complaints
4 routine inspections
10 other visits
California average: 14 visits/inspections
2 citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 9 citations
Inspection Report Summary for Vi at Palo Alto
The California Department of Social Services, Community Care Licensing Division, conducted a series of unannounced evaluations at the VI AT Palo Alto facility (Facility # 435200930) between June 2021 and April 2023. Early visits focused on compliance with COVID‑19 protocols and routine case‑management oversight. In each of those inspections the agency noted that the facility had established screening stations, hand‑washing signage, adequate personal‑protective‑equipment supplies, and appropriate food storage, and no deficiencies were cited.
In December 2021 the facility reported the death of a resident (R1). A subsequent case‑management visit collected documentation and confirmed that other residents were receiving meals and medication assistance. No regulatory violations were identified. In January 2022 a tele‑visit addressed the facility’s COVID‑19 status, noting nine infected staff members and zero infected residents. The agency offered additional recommendations for distancing signs and hand‑washing reminders, but again found no deficiencies.
The first regulatory deficiency emerged in November 2022 when a self‑reported incident involving staff member S1 and resident R1 prompted a detailed investigation. The internal report documented that S1 had allowed R1 to remain in a soiled state and had been distracted by television viewing. The agency determined that the facility had not provided sufficient staff support for R1’s dressing needs, a violation of residents’ personal rights. A deficiency was cited under the California Code of Regulations (Section 87468.2(a)(4)), with a plan of correction deadline of 11 24 2022. The agency noted that staff training addressing cleanliness and supervision had already occurred on 11 2 2022, and the deficiency was marked as cleared during the visit.
A second incident, reported in March 2023, involved a staff member alleged to have physically abused R1. The internal investigation documented that S1 was assisting R1 at approximately 3:30 AM on 3 26 2023, redirected R1 to bed, and that R1 had reported a hit to another staff member. A wellness check found no injuries. While the incident was noted as an unusual event, the agency did not cite a regulatory deficiency, and the investigation concluded that no violations had occurred.
Overall, the facility has maintained compliance with general health‑and‑safety standards and has addressed specific deficiencies through staff training and corrective plans. The pattern of visits demonstrates a responsive oversight framework that promptly identifies and remediates care‑related lapses while affirming the facility’s adherence to core regulatory requirements.
Places of interest near Vi at Palo Alto
2.7 miles from city center
620 Sand Hill Rd, Palo Alto, CA 94304
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Comparison Chart
The information below is reported by the California Department of Social Services and Department of Public Health.For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 10 | 7 | No |
| Licensed Practical Nurse | 21 | 7.3 | Yes |
| Certified Nursing Assistant | 47 | 7.5 | Yes |
Staff by Category
Contractor Analysis
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 30 | 17 | 47 | 11,471 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 12 | 9 | 21 | 3,250 | 91 | 100% | 7.3 |
| Registered Nurse | 10 | 0 | 10 | 2,961 | 91 | 100% | 7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 1,337 | 83 | 91% | 7.2 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,140 | 76 | 84% | 7.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 880 | 84 | 92% | 7.6 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 786 | 71 | 78% | 5.6 |
| RN Director of Nursing | 2 | 0 | 2 | 737 | 69 | 76% | 7.9 |
| Dietitian | 1 | 0 | 1 | 480 | 64 | 70% | 7.5 |
| Dental Services Staff | 1 | 0 | 1 | 473 | 63 | 69% | 7.5 |
| Administrator | 1 | 0 | 1 | 465 | 62 | 68% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 432 | 58 | 64% | 7.4 |
| Qualified Social Worker | 0 | 1 | 1 | 376 | 65 | 71% | 5.8 |
| Speech Language Pathologist | 0 | 1 | 1 | 326 | 54 | 59% | 6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 33 | 6 | 7% | 5.4 |
| Medical Director | 1 | 0 | 1 | 6 | 3 | 3% | 2 |
Health Inspection History
Source: CMS Health Citations (Aug 2019 – Aug 2024)
Citation Severity Distribution
Top Deficiency Categories
Citation Sources
State Comparison (CA)
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Aug 23, 2024 | D | Infection Control | F0880 | Corrected |
| Aug 23, 2024 | E | Nutrition | F0812 | Corrected |
| Aug 23, 2024 | D | Pharmacy | F0755 | Corrected |
| Aug 23, 2024 | D | Pharmacy | F0759 | Corrected |
| Aug 23, 2024 | E | Quality of Care | F0700 | Corrected |
| Aug 23, 2024 | D | Resident Rights | F0583 | Corrected |
| Mar 22, 2024 | G | Quality of Care | F0689 | Corrected |
| Feb 15, 2024 | D | Quality of Care | F0689 | Corrected |
| Aug 15, 2023 | D | Care Planning | F0655 | Corrected |
| Mar 17, 2023 | D | Infection Control | F0880 | Corrected |
| Mar 17, 2023 | D | Infection Control | F0881 | Corrected |
| Mar 17, 2023 | E | Nutrition | F0812 | Corrected |
| Mar 17, 2023 | D | Quality of Care | F0688 | Corrected |
| Mar 17, 2023 | D | Quality of Care | F0695 | Corrected |
| Aug 23, 2019 | D | Pharmacy | F0755 | Corrected |
| Aug 23, 2019 | D | Pharmacy | F0758 | Corrected |
| Aug 23, 2019 | D | Pharmacy | F0759 | Corrected |
| Aug 23, 2019 | E | Care Planning | F0641 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Resident Census by Payment Source
Programs & Services
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for California Seniors
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
Multipurpose Senior Services Program
Requirements:
- General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual), $3,000 (couple).
- CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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