Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Vi at Palo Alto
Vi at Palo Alto is an Assisted Living Home in California
Vi at Palo Alto is an Assisted Living Home in California
Vi at Palo Alto
Vi at Palo Alto is an Assisted Living Home in California
Vi at Palo Alto is an Assisted Living Home in California
Overview of Vi at Palo Alto
Enjoy the picturesque scenery of Sand Hill Road, Palo Alto, CA, with the astounding senior living community of Vi at Palo Alto offering assisted living, independent living, memory care, and skilled nursing. The community features cozy and purposely built residences in variations of one-bedroom, two-bedroom, and three-bedroom floor plans, ensuring relaxation and security at its finest. A kind and highly trained team lends extra hands for seniors to live their golden years doing what they love.
With the seniors’ well-being in mind, the community conducts engaging activities and enjoyable programs to ensure they maintain an active and happy lifestyle. Have an unforgettable dining experience with delectable and healthy meals catering to nutritional needs and preferences. Vi at Palo Alto is a safe place for seniors seeking solace in their golden years with its serene spaces and friendly community guiding you every step of the way.
Valerie Chastain Alves is the Care Center Administrator at Vi at Palo Alto, overseeing all care center departments including dining service and nursing care to ensure a quality resident experience. She holds a bachelor's degree in Nutrition and Clinical Dietetics from UC Berkeley and brings 30 years of long-term care experience, including 17 years as a nursing home administrator. Valerie joined Vi in 2022.
Quality ratings
Based on health inspections, staffing and quality measures.
Based on deficiencies found during state health inspections.
Based on nurse staffing hours per resident per day.
Based on clinical outcomes for residents.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
876
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
82.5%
Residents per day (avg)
38
Occupancy rate
82.5%
Residents per day (avg)
38
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
93% of new residents, usually for short-term rehab.
Typical stay
21 days
Private pay
7% of new residents, often for short stays.
Typical stay
7 - 8 months
Finances and operations
Proprietary home
Individual
Home revenue
$77.9M
Loss
-$321.3K
Proprietary home
Individual
Home revenue
$77,905,453.00
Loss
$-321,303.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$34.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$42.7M
876-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
20 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 80 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Occupancy Rate
68%
Occupied Beds
594 of 876
Percentage of available beds currently in use by residents.
California average: 72%
License Status
LICENSEDFacility Type
RCFE-CONTINUING CARE RETIREMENT COMMUNITY
License Date
June 2, 2005
Additional licensing details
CMS Certification Number:
555835
County:
SANTA CLARA
Ownership & operating entity
Vi at Palo Alto is legally operated by CC-PALO ALTO,INC. & CLASSIC RES.MGMT. LTD. PARTNER.
What does this home offer?
Housing Options: 1 Bed / 2 Bed / 3 Bed
Building Type: Mid-rise
Transportation Service
Fitness and Recreation
Types of Care at Vi at Palo Alto
Assisted Living
Independent Living
Memory Care
Skilled Nursing
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
20 visits/inspections
10 visits/inspections triggered by complaints
10 other visits
California average: 14 visits/inspections
California average: 12 complaint visits
California average: 3 inspections
Show Inspection Reports
2 citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 9 citations
Inspection Report Summary for Vi at Palo Alto
The California Department of Social Services, Community Care Licensing Division, conducted a series of unannounced evaluations at the VI AT Palo Alto facility (Facility # 435200930) between June 2021 and April 2023. Early visits focused on compliance with COVID‑19 protocols and routine case‑management oversight. In each of those inspections the agency noted that the facility had established screening stations, hand‑washing signage, adequate personal‑protective‑equipment supplies, and appropriate food storage, and no deficiencies were cited.
In December 2021 the facility reported the death of a resident (R1). A subsequent case‑management visit collected documentation and confirmed that other residents were receiving meals and medication assistance. No regulatory violations were identified. In January 2022 a tele‑visit addressed the facility’s COVID‑19 status, noting nine infected staff members and zero infected residents. The agency offered additional recommendations for distancing signs and hand‑washing reminders, but again found no deficiencies.
The first regulatory deficiency emerged in November 2022 when a self‑reported incident involving staff member S1 and resident R1 prompted a detailed investigation. The internal report documented that S1 had allowed R1 to remain in a soiled state and had been distracted by television viewing. The agency determined that the facility had not provided sufficient staff support for R1’s dressing needs, a violation of residents’ personal rights. A deficiency was cited under the California Code of Regulations (Section 87468.2(a)(4)), with a plan of correction deadline of 11 24 2022. The agency noted that staff training addressing cleanliness and supervision had already occurred on 11 2 2022, and the deficiency was marked as cleared during the visit.
A second incident, reported in March 2023, involved a staff member alleged to have physically abused R1. The internal investigation documented that S1 was assisting R1 at approximately 3:30 AM on 3 26 2023, redirected R1 to bed, and that R1 had reported a hit to another staff member. A wellness check found no injuries. While the incident was noted as an unusual event, the agency did not cite a regulatory deficiency, and the investigation concluded that no violations had occurred.
Overall, the facility has maintained compliance with general health‑and‑safety standards and has addressed specific deficiencies through staff training and corrective plans. The pattern of visits demonstrates a responsive oversight framework that promptly identifies and remediates care‑related lapses while affirming the facility’s adherence to core regulatory requirements.
Comparison Chart
The information below is reported by the California Department of Social Services and Department of Public Health.Compare Assisted Living around Palo Alto
The Avant
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Palo Alto
250
Yes
82
WELLQUEST PALO ALTO TENANTCO,LLC ; WELLQUEST ET AL
74.0%
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed / 3 Bed
Palo Alto Commons
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Palo Alto
250
Yes
82
WELLQUEST PALO ALTO TENANTCO,LLC ; WELLQUEST ET AL
74.0%
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed / 3 Bed
Ivy Park at Palo Alto
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
CA 94306
97
Yes
90
TRANSFORMER OPCO LLC;OAKMONT MANAGEMENT GROUP LLC
81.4%
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed / 3 Bed
Vi at Palo Alto
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Palo Alto
44
No
80
MASLOW, CARY
67.8%
$20,363,203.00
$8,646,485.00
42.5%
37.50
5/5
5.1086
4/5
5/5
5/5
1 Bed / 2 Bed / 3 Bed
Places of interest near Vi at Palo Alto
2.7 miles from city center
620 Sand Hill Rd, Palo Alto, CA 94304
Calculate Travel Distance to Vi at Palo Alto
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
103
Total Staff
64
Employees
39
Contractors
25,150
Total Hours (Quarter)
38
Avg Staff/Day
7.3
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 10 | 7 | No |
| Licensed Practical Nurse | 21 | 7.3 | Yes |
| Certified Nursing Assistant | 47 | 7.5 | Yes |
Staff by Category
Administration ⓘ
2 staff
7.2hs shift avg
Nursing Staff ⓘ
80 staff
7.4hs shift avg
Physicians & Practitioners ⓘ
4 staff
7.5hs shift avg
Therapy Services ⓘ
12 staff
6.4hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
5.8hs shift avg
Dietary Services ⓘ
3 staff
7.6hs shift avg
Other Services ⓘ
1 staff
7.5hs shift avg
Contractor Analysis
14%
of total hours from contractors
3,517 contractor hours this quarter
Licensed Practical Nurse: 9
Certified Nursing Assistant: 17
Qualified Social Worker: 1
Physical Therapy Assistant: 4
Speech Language Pathologist: 1
Respiratory Therapy Technician: 6
Occupational Therapy Assistant: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 30 | 17 | 47 | 11,471 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 12 | 9 | 21 | 3,250 | 91 | 100% | 7.3 |
| Registered Nurse | 10 | 0 | 10 | 2,961 | 91 | 100% | 7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 1,337 | 83 | 91% | 7.2 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,140 | 76 | 84% | 7.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 880 | 84 | 92% | 7.6 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 786 | 71 | 78% | 5.6 |
| RN Director of Nursing | 2 | 0 | 2 | 737 | 69 | 76% | 7.9 |
| Dietitian | 1 | 0 | 1 | 480 | 64 | 70% | 7.5 |
| Dental Services Staff | 1 | 0 | 1 | 473 | 63 | 69% | 7.5 |
| Administrator | 1 | 0 | 1 | 465 | 62 | 68% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 432 | 58 | 64% | 7.4 |
| Qualified Social Worker | 0 | 1 | 1 | 376 | 65 | 71% | 5.8 |
| Speech Language Pathologist | 0 | 1 | 1 | 326 | 54 | 59% | 6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 33 | 6 | 7% | 5.4 |
| Medical Director | 1 | 0 | 1 | 6 | 3 | 3% | 2 |
Health Inspection History
Source: CMS Health Citations (Aug 2019 – Aug 2024)
6
Inspections
18
Total Citations
0
Critical (J-L)
1
Serious (G-I)
3
Citations/Inspection
Aug 2024
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
5
28% of total
Pharmacy Services
5
28% of total
Infection Control
3
17% of total
Resident Rights
1
6% of total
Citation Sources
Standard Inspections
15
Complaint Investigations
3
State Comparison (CA)
Avg Citations (State)
50.2
This Facility: 18
Avg Critical (State)
0.4
This Facility: 0
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Aug 23, 2024 | D | Infection Control | F0880 | Corrected |
| Aug 23, 2024 | E | Nutrition | F0812 | Corrected |
| Aug 23, 2024 | D | Pharmacy | F0755 | Corrected |
| Aug 23, 2024 | D | Pharmacy | F0759 | Corrected |
| Aug 23, 2024 | E | Quality of Care | F0700 | Corrected |
| Aug 23, 2024 | D | Resident Rights | F0583 | Corrected |
| Mar 22, 2024 | G | Quality of Care | F0689 | Corrected |
| Feb 15, 2024 | D | Quality of Care | F0689 | Corrected |
| Aug 15, 2023 | D | Care Planning | F0655 | Corrected |
| Mar 17, 2023 | D | Infection Control | F0880 | Corrected |
| Mar 17, 2023 | D | Infection Control | F0881 | Corrected |
| Mar 17, 2023 | E | Nutrition | F0812 | Corrected |
| Mar 17, 2023 | D | Quality of Care | F0688 | Corrected |
| Mar 17, 2023 | D | Quality of Care | F0695 | Corrected |
| Aug 23, 2019 | D | Pharmacy | F0755 | Corrected |
| Aug 23, 2019 | D | Pharmacy | F0758 | Corrected |
| Aug 23, 2019 | D | Pharmacy | F0759 | Corrected |
| Aug 23, 2019 | E | Care Planning | F0641 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Classic Residence by Hyatt dba Vi Livi
Resident Census by Payment Source
37
Total Residents
Medicare
19
(51.4%)
ⓘ
Private Pay/Other
18
(48.6%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Nurse Aide Training
ⓘ
CCRC
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
High-Risk Clinical Events
6.5
Score
Near average
California avg: 6.6
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Functional Decline
11.5
Score
Near average
California avg: 11.3
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Need for Help with Daily Activities Increased
20.0%
Lost Too Much Weight
2.6%
Urinary Tract Infection
6.3%
Depressive Symptoms
0.0%
Falls with Major Injury
0.0%
Pneumococcal Vaccine
100.0%
Antipsychotic Use
2.5%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
3.5%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
3.0%
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Pneumococcal Vaccine
99.7%
6% better than avg
California: 94.0%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.0%
100% better than avg
California: 1.5%
Influenza Vaccine
100.0%
7% better than avg
California: 93.2%
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Claim What’s Yours: Financial Aid for California Seniors
Program
State Program Name
Eligibility
Benefits
Multipurpose Senior Services Program
MSSP (Medi-Cal Waiver)
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
California IHSS
Official government program page
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
CA MSSP
Official government program page
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
CA ALW
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
CA CARES
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
CA LIHEAP
Official government program page
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
MSSP (Medi-Cal Waiver)
Multipurpose Senior Services Program
Requirements:
General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
California IHSS
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
CA MSSP
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
CA PTP
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
CA ALW
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
CA CARES
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
CA LIHEAP
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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