Inspection Reports for
Villa Sorrento – Torrance

The facility was found to be sanitary, appropriately furnished, and compliant with regulations. No deficiencies were identified during the inspection. Infection control practices, fire and earthquake drills, medication administration records, and physical plant conditions were all satisfactory.

The facility was found to be sanitary, appropriately furnished, and in compliance with regulations. No deficiencies were identified during this inspection visit. Infection control practices, physical plant conditions, and documentation were all found to be in order.

The complaint alleged that the facility was charging residents over the SSI/SSP amount for rent. After reviewing documents and interviewing staff and residents, the department found no evidence to support the allegation and deemed it unsubstantiated.

The investigation reviewed admission agreements, billing statements, and interviewed staff and residents. It was found that residents were not charged more than the amount payable for basic services according to the Non-Medical Out-Of-Home Care Payment Standard. The allegation was unsubstantiated due to lack of evidence supporting the claim.

The complaint alleged that the facility was charging residents over the SSI/SSP amount for rent. The investigation included review of admission agreements, billing statements, payment logs, and interviews with staff and residents. The allegation was found unsubstantiated due to lack of evidence.

The investigation found no evidence to support the allegation that residents were overcharged for rent. Documentation and interviews confirmed residents were charged the correct amount payable for basic services according to the Non-Medical Out-Of-Home Care Payment Standard. The allegation was determined to be unsubstantiated.

The department confirmed that excluded Staff Jonathan Menlo was not present or working at the facility and found no deficiencies during the visit.

No deficiencies were observed or cited during the visit. The department confirmed that excluded staff Jonathan Menlo was not present or working at the facility.

The complaint alleged that staff does not ensure the client's room is free of clutter. The allegation was unsubstantiated as there was not a preponderance of evidence to prove the violation occurred.

The investigation found that although there were numerous items in the resident's room kept for sentimental reasons, clear paths were maintained and no safety hazards were observed. Staff and residents mostly confirmed that rooms are kept free of clutter. The allegation was unsubstantiated due to insufficient evidence and no deficiencies were issued.

The allegation that staff does not ensure the client's room is free of clutter was unsubstantiated due to lack of sufficient evidence.

The investigation found that although the resident's room contained numerous items kept for sentimental reasons, clear paths were maintained and no safety hazards were observed. Staff and residents generally confirmed that rooms are kept free of clutter. There was insufficient evidence to substantiate the allegation, and no deficiencies were issued.

The complaint investigation was unsubstantiated. Allegations included failure to safeguard residents' personal property, improper medication administration, and inadequate living accommodations. Interviews with residents and staff, review of medication administration records, and facility inspection did not support these allegations.

The investigation found no preponderance of evidence to substantiate the allegations. Residents and staff interviews, document reviews, and facility tours indicated that personal property was generally safeguarded, medications were administered as prescribed, and living accommodations were comfortable.

The complaint investigation was unsubstantiated. Allegations included failure to safeguard residents' personal property, improper medication administration, and inadequate living accommodations. Interviews with residents and staff, review of medication administration records, and facility inspection did not support these allegations.

The investigation found no preponderance of evidence to substantiate the allegations. Residents and staff interviews, document reviews, and facility tours indicated that personal property was generally safeguarded, medications were administered according to prescriptions, and living accommodations were comfortable. The allegations were therefore unsubstantiated.

The allegation was that staff violated residents' personal rights by installing locks on the outside of their doors. The investigation included interviews with the administrator, residents, staff, and a witness, as well as a facility tour and records review. It was found that locks were placed by family members or residents themselves, and removed by staff before the visit. The allegation was unsubstantiated due to lack of sufficient evidence.

The investigation found that locks were placed on residents' doors either by family members or at residents' requests, and facility staff removed the locks prior to the investigation. Interviews and records review did not find sufficient evidence to support the allegation, and the complaint was determined to be unsubstantiated.

The complaint alleged that staff violated residents' personal rights by installing locks on the outside of their doors. The investigation included interviews with the administrator, residents, staff, and a witness, as well as a facility tour and records review. The locks were placed at the request of residents or their family members and removed by staff before the investigation. The allegation was unsubstantiated.

The investigation found that locks were placed on residents' doors at their or their family members' requests and were removed by facility staff prior to the investigation. Interviews with residents, staff, and a witness did not substantiate the allegation of rights violations. The allegation was found to be unsubstantiated due to insufficient evidence.

The facility was found to be clean, well-maintained, and compliant with all applicable regulations. No deficiencies were observed or cited during the inspection.

The facility was found to be clean, well-maintained, and in good repair with all required furnishings and safety features. No deficiencies were observed or cited during this inspection visit. Infection control practices were properly followed with adequate PPE supplies and posted signage.

The complaint alleged that resident #1 sustained falls on 03/19/24 and 03/21/24, with the latter involving the resident being on the ground for hours with dried blood and the facility failing to seek prompt medical attention. The investigation revealed the resident did not have a second fall on 03/21/24, no dried blood was found, and medical services were contacted for the resident's weakness condition on 03/22/24. The resident refused medical evaluation after the fall. Interviews with staff, administrator, witnesses, and residents supported that staff responded appropriately and the resident was monitored. The allegation was unsubstantiated.

The investigation found no evidence to support neglect or lack of care regarding the allegation. Interviews, record reviews, and observations indicated that medical attention was offered promptly and the resident refused evaluation. The allegation was determined to be unsubstantiated.

The complaint alleged that resident #1 sustained falls on 03/19/24 and 03/21/24, with the second fall resulting in the resident being on the ground for hours with dried blood and no prompt medical attention. The investigation included interviews with staff, residents, witnesses, and review of medical and incident reports. The resident was admitted to the hospital for general weakness but had no injuries from the falls. The allegation was found unsubstantiated.

The investigation found no evidence to support neglect or lack of medical attention for the resident. Although the allegations may have happened or be valid, there was not a preponderance of evidence to prove the alleged violation, resulting in an unsubstantiated finding.

The complaint included three allegations: 1) The facility does not provide comfortable room temperatures; 2) The facility staff does not have the ability to communicate with residents; 3) The facility does not make menu available for review by the residents. All allegations were found to be unsubstantiated after investigation.

The investigation found no preponderance of evidence to substantiate the allegations. Temperatures were observed to be maintained at comfortable levels, staff were able to communicate effectively with residents, and menus were available and posted for residents. No deficiencies were cited during the visit.

The complaint included three allegations: 1) The facility does not provide comfortable room temperatures; 2) The facility staff does not have the ability to communicate with residents; 3) The facility does not make the menu available for review by residents. All allegations were found unsubstantiated after interviews, observations, and document reviews.

The investigation found no preponderance of evidence to substantiate any of the allegations. The facility was observed to maintain comfortable temperatures, staff communicated effectively with residents, and menus were available for resident review. No deficiencies were cited during the visit.

The facility was found to be sanitary, appropriately furnished, and compliant with regulations including infection control practices, fire safety, and medication administration. No deficiencies were identified during this inspection visit.

The facility was found to be sanitary, appropriately furnished, and compliant with Title 22 regulations. No deficiencies were identified during the inspection. Infection control practices, medication administration records, and safety equipment were all found to be in order.

The complaint alleged that staff sprayed chemicals under resident #1's room causing side effects such as red eyes and headaches. The complainant was unavailable for further statements. Investigations included interviews with staff and residents, inspection of the resident's room and facility, and review of relevant documents. No evidence was found to support the complaint, and the allegation was unsubstantiated.

The investigation found no evidence to support the allegation that staff failed to provide a safe and healthful environment. Interviews, inspections, and document reviews indicated that pest control chemicals used were safe and no chemical odors or side effects were detected. The allegation was determined to be unsubstantiated.

The complaint alleged that staff sprayed chemicals under resident #1's room causing side effects such as red eyes and headaches. The department found no chemical odors or evidence of spraying, and interviews with staff and residents supported that the environment was safe. The complaint was unsubstantiated.

The investigation found no evidence to support the allegation that staff failed to provide a safe and healthful environment. Interviews, facility inspection, and document reviews indicated that pest control chemicals used were safe and no chemical spraying occurred in the resident's room. The allegation was determined to be unsubstantiated.

The investigation was related to a 'Personal Rights' incident involving resident R1. The Licensing Program Analyst interviewed involved parties and obtained a police report. Further investigation and document analysis were ongoing.

The facility was observed to be operational and in good repair with no signs of distress or abuse among residents. Relevant documents were gathered for further investigation, and no citations were issued at this time.

The visit was complaint-related to investigate 'Personal Rights'. The Licensing Program Analyst interviewed the Executive Director and a resident, obtained a police report, and requested pertinent documents. No citations were issued at this time.

The facility was observed to be operational and in good repair with no signs of distress or abuse among residents. No citations were issued at the time of the visit, and further investigation and analysis of documentation were needed.

The complaint investigation was unsubstantiated. Allegations included inappropriate staff communication, spraying unknown chemicals causing illness, and theft of resident belongings. Interviews with staff (S1-S3) and residents (R2-R11) denied all allegations. Resident 1 (R1) made contradictory statements. The investigation concluded there was insufficient evidence to prove the allegations.

Interviews with staff and residents, document reviews, and observations found no sufficient evidence to substantiate the allegations. Staff and residents denied the claims, and the facility was found to provide a safe, respectful environment. The allegations were deemed unsubstantiated and no deficiencies were cited.

The complaint was unsubstantiated after investigation. Allegations included inappropriate staff speech, spraying unknown chemicals into a resident's room, and theft of resident belongings. Interviews with staff and residents, document reviews, and observations did not support the allegations. Resident 1's statements were contradictory and not corroborated by others.

The investigation found that staff and residents denied all allegations except for Resident 1 who made claims of inappropriate staff behavior and chemical spraying. However, there was insufficient evidence to substantiate the allegations, and the complaint was deemed unsubstantiated with no deficiencies cited.

The facility was found to be sanitary and appropriately furnished with no deficiencies identified. Infection control practices, including screening protocols, PPE supply, and COVID vaccination reviews, were observed and found compliant.

The facility was found to be sanitary and appropriately furnished with no deficiencies identified. Infection control practices, including screening protocols, PPE supply, and COVID vaccination reviews, were observed and found compliant.

The complaint investigation addressed allegations that staff did not notify authorized representatives of changes in residents' conditions, residents received pressure injuries, residents were left in soiled diapers, and there was insufficient staffing. The investigation concluded all allegations were unsubstantiated based on interviews, observations, and record reviews.

The investigation found no preponderance of evidence to substantiate the allegations. Interviews with residents and staff, record reviews, and observations indicated that the allegations were unsubstantiated. The facility was found to have sufficient staffing and appropriate communication practices.

The complaint included allegations that staff did not notify authorized representatives of changes in residents' conditions, residents received pressure injuries while in care, residents were left in soiled diapers, and there was insufficient staffing to meet residents' needs. The investigation concluded all allegations were unsubstantiated based on interviews, document reviews, and observations.

The investigation found no preponderance of evidence to substantiate the allegations. Interviews with residents and staff, record reviews, and observations indicated that the alleged violations did not occur or were unsubstantiated. The facility was found to have sufficient staffing and appropriate communication practices.

The complaint investigation was unsubstantiated as there was no preponderance of evidence to prove the alleged violations occurred. Allegations included staff spraying a resident with chemicals and mishandling of residents' mail.

The investigation included interviews with residents, staff, and the administrator, as well as records review and facility tour. No evidence was found to substantiate the allegations; residents and staff denied the claims, and the administrator reported no issues with mail handling or chemical spraying.

The complaint investigation was unsubstantiated based on interviews and records review. Allegations included staff spraying a resident with chemicals and mishandling of resident mail. No preponderance of evidence was found to prove the alleged violations occurred.

The investigation included interviews with residents, staff, and the administrator, as well as a review of records and facility tour. No evidence was found to substantiate the allegations; residents and staff denied the claims, and the administrator reported no issues with mail handling or chemical spraying.

The facility was found to be sanitary, appropriately furnished, and compliant with infection control practices. No deficiencies were cited during this inspection visit.

The facility was found to be sanitary, appropriately furnished, and compliant with infection control practices. No deficiencies were cited during this inspection visit.