Villas at San Bernardino
Villas at San Bernardino
Located in San Bernardino, CA, is Villas at San Bernardino, an upscale senior living community designed for seniors needing assisted living and memory care services. Their memory care facility is dedicated in providing top quality care to its residents; from their well appointed studio and one bedroom accommodations that feature emergency call systems, to their 24 hour staff availability. Residents of the Villas at San Bernardino are provided assistance with daily living activities, and specialized programs for Alzheimer’s and other forms of dementia.
Additionally, they offer a rich array of amenities aimed at residents’ social and physical needs, including all day restaurant dining, pharmacy services, pet therapy, yoga, weekly live entertainment, and weekly lunch outings. They also provide regular housekeeping and laundry services to ensure cleanliness and keep the facility sanitized.
Inspection Report Summary for Villas at San Bernardino
The pre‑licensing evaluation on 20 September 2024 confirmed that VILLAS AT SAN BERNARDINO was ready for certification as a Residential Care for the Elderly (RCFE) facility. Licensing Program Analysts Renese Howell‑Small and Melody Brown documented that the two‑story building, which houses 79 resident bedrooms and matching bathrooms, meets all structural and safety standards. Heating and cooling systems, fire clearance, emergency supplies, and resident records were all in compliance, and the facility’s single entry point, resident activities, and staff provisions satisfied the California Code of Regulations. The report concluded that the facility met the requirements for licensure and a copy of the LIC809 and LIC9102 was provided to Administrator Kenya Carlton.
An unannounced complaint investigation on 21 November 2024 addressed allegations that staff were serving low‑quality food to residents. Evaluator Beena Singh interviewed all five residents present and reviewed food service records. All residents reported satisfaction with the food quality, and no deficiencies were found under Title 22, Division 6. The allegation was therefore determined to be unsubstantiated, and no corrective action was required.
A subsequent investigation on 31 December 2024 examined a more serious allegation that staff mismanaged resident medication. The complaint, filed on 3 October 2024, involved a resident who was discharged from the hospital on 28 September 2024 but did not receive the prescribed medication until 1 October 2024. In‑person interviews, a medication administration record audit, and review of the physician’s discharge notes confirmed that the facility failed to provide medication in accordance with CCR 87465(a)(2). The allegation was substantiated, and the report lists a Plan of Corrections requiring medication training for all staff and submission of proof to the Licensing Program Analyst by 2 January 2025. Failure to correct the cited deficiency may result in a civil penalty assessment. Overall, the series of reports demonstrates that while the facility largely complies with regulatory standards, it has experienced a significant lapse in medication management that requires immediate corrective action.
This is the number of people who can stay here (Facility Capacity).
Facility Overview
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Current Occupancy
Shows the current occupancy rate and estimated residents versus total licensed beds.
63.2% (91/144)
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Facility Type
Indicates the state license category — e.g., RCFE (Residential Care Facility for the Elderly).
RESIDENTIAL CARE ELDERLY
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License Status
Shows whether the facility is currently licensed, closed, or pending renewal.
LICENSED
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Licensed Since
Date when the facility’s license was first issued by the state.
September 30, 2024
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Licensee / Operator
Entity or organization legally responsible for managing this facility.
VILLAS AT SAN BERNARDINO, LLC
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County
The county where the facility is located.
SAN BERNARDINO
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License Details
License information registered with the Better Business Bureau.
- California Department of Social Services (#366413072)
Inspection & Compliance
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All Visits
Sum of inspections, complaint visits, and other administrative visits.
5 visits
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Inspections
Formal inspections conducted by the state’s licensing division.
1 inspection
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Other Visits
Administrative or follow-up visits not related to complaints or inspections.
1 visit
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Complaint Visits
Inspections triggered by official complaints filed with the state.
3 complaints
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Citations
Number of deficiencies or violations found during inspections.
4 citations
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BBB Rating
BBB ratings (A+ to F) reflect how reliably a business handles customer interactions and complaints. They're based on complaint history, transparency, licensing, and time in business — not on customer reviews. NR (No Rating) means the BBB doesn't have enough information yet or the business is under review.
Rated A+
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Inspection Reports
View archived inspection reports for this facility.
View Inspection Reports
Types of Care at Villas at San Bernardino
Places of interest near Villas at San Bernardino
3.2 miles from city center
2985 N G St, San Bernardino, CA 92405
Email:[email protected]
Phone:909-883-7703
Email:[email protected]
Phone:909-883-7703
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Claim What’s Yours: Financial Aid for California Seniors
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
Multipurpose Senior Services Program
Requirements:
General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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Beds shows the number of beds currently filled in each community agianst the total number of beds. Higher occupied beds usually indicates strong demand and reputation, while lower occupancy may suggest more availability for new residents.
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