Deficiencies (last 2 years)
Deficiencies (over 2 years)
2.5 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
46% better than Wisconsin average
Wisconsin average: 4.6 deficiencies/yearDeficiencies per year
8
6
4
2
0
Census
Latest occupancy rate
19 residents
Based on a December 2025 inspection.
This facility has shown a decline in demand based on occupancy rates.
Occupancy over time
Inspection Report
Re-Inspection
Census: 19
Deficiencies: 0
Date: Dec 4, 2025
Visit Reason
The Bureau of Assisted Living, Southern Regional Office, conducted a verification visit at Vista Pointe, a community-based residential facility (CBRF), to verify correction of previous deficiencies.
Findings
As a result of the survey, zero deficiencies were identified and all previous deficiencies from the Statement of Deficiency dated 09/18/2025 were corrected.
Report Facts
Revisit fee: 200
Notice
Deficiencies: 0
Date: Sep 18, 2025
Visit Reason
A standard survey and complaint investigation were conducted to determine if Vista Pointe was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Findings
The Department issued a Statement of Deficiency (SOD #EU0311) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, requiring the licensee to comply with all applicable requirements to protect resident health, safety, and welfare.
Report Facts
Compliance timeframe: 45
Inspection fee: 200
Appeal timeframe: 10
Posting duration: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter |
| Hillary Holman | Assisted Living Regional Director | Contact person for questions about the letter |
Inspection Report
Complaint Investigation
Census: 18
Deficiencies: 5
Date: Sep 17, 2025
Visit Reason
On 09/17/2025, the Bureau of Assisted Living, Southern Regional Office, conducted a complaint investigation and abbreviated licensing survey at Vista Pointe, a community-based residential facility in Menomonee Falls, WI.
Complaint Details
The complaint was unsubstantiated. The investigation included review of text messages and interviews regarding allegations of neglect related to medication administration and resident care. Surveyor found no evidence that misconduct could be proven and the incident was not reportable.
Findings
As a result of the survey, 5 deficiencies were identified. The complaint was unsubstantiated. Deficiencies included failure to maintain documentation of investigations and reports of employee misconduct, failure to make employee records available upon request, inadequate heating system maintenance, and incomplete fire and emergency evacuation drills.
Deficiencies (5)
The provider did not ensure that the CBRF maintained documentation of an investigation and report of employee misconduct.
The provider did not ensure that employee records were made available upon request for review by the Department.
The provider did not ensure that a heating contractor or local utility company completed gas furnace maintenance at least once every 3 years.
The provider did not ensure that 1 of 6 quarterly fire drills from 2024-2025 was completed.
The provider did not ensure that 2 of 3 semi-annual other emergency evacuation drills from 2024-2025 were completed.
Report Facts
Deficiencies identified: 5
Census: 18
Quarterly fire drills required: 6
Quarterly fire drills completed: 1
Semi-annual other emergency evacuation drills required: 3
Semi-annual other emergency evacuation drills completed: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Licensee A | Interviewed regarding employee misconduct investigation and handling allegations | |
| Nurse C | Nurse | Interviewed and provided information about employee misconduct investigation and fire drill records |
| Nurse Manager B | Nurse Manager | Designated person in charge during Licensee A's absence, was out during survey |
| Former Caregiver E | Reported resident medication and care concerns in text messages | |
| Manager D | Manager | Provided emergency evacuation drill document |
Inspection Report
Complaint Investigation
Census: 22
Deficiencies: 0
Date: Nov 28, 2023
Visit Reason
Surveyor conducted a complaint investigation at Vista Pointe on 11/28/2023.
Complaint Details
The complaint was unsubstantiated.
Findings
No deficiencies were identified during the complaint investigation. The complaint was found to be unsubstantiated.
Report Facts
Census: 22
Inspection Report
Complaint Investigation
Census: 17
Deficiencies: 0
Date: Feb 14, 2023
Visit Reason
Surveyor conducted a complaint investigation and abbreviated survey at Vista Pointe.
Complaint Details
The complaint was not substantiated.
Findings
No deficiencies were identified. The complaint was not substantiated.
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