Occupancy rate
91%
25% higher than California averageCalifornia average: 73%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Assisted Living Home
Webster House
One of Palo Alto’s premier communities, Webster House creates a fulfilling intellectual diversity that seniors can immerse themselves in at the heart of Silicon Valley. From vibrant urban living to an engaged retirement experience, the tightly-knit home is a place for endless opportunities that await discovery for independent living, assisted living, and skilled nursing residents. Through its personalized care approach to senior care, residents will find a lifestyle that suits their needs and satisfies holistic wellness.
As a Front Porch Community, Webster House offers a forward-thinking Life Plan Advantage that encourages individuality and comfort supported by its well-trained professional care staff. From healthcare to delicious dining, residents can expect a range of comprehensive services that promote a lifestyle fulfilled by safety and convenience.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
54
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
90.7%
Residents per day (avg)
60
Occupancy rate
90.7%
Residents per day (avg)
60
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
81% of new residents, usually for short-term rehab.
Typical stay
26 days
Private pay
16% of new residents, often for short stays.
Typical stay
5 - 6 months
Medicaid
2% of new residents, often for long-term daily care.
Typical stay
15 - 16 years
Finances and operations
Voluntary non-profit community
Home revenue
$17.6M
Operating deficit
-$2.9M
Voluntary non-profit community
Home revenue
$17,583,927.00
Operating deficit
$-2,850,353.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$13.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$20.4M
54-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
10 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 90 / 100
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
About this community
Occupancy
25% higher than California averageOccupied beds
49 / 54
Average residents
87 per day
License details
Facility type
Rcfe-continuing Care Retirement Community
Status
Licensed
Licensed
Issuance
June 1, 2015
County:
SANTA CLARA
Additional licensing details
CMS Certification Number:
555156
Ownership & operating entity
Webster House is legally operated by FRONT PORCH COMMUNITIES AND SERVICES.
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
3 visits
California average: 16 visits
Breakdown by visit type
0 total complaint visits
3 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
13 total complaint visits
7 other visits
Show Inspection Reports
4 official inspections
California average: 4 official inspections
2 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 10 citations
0 serious citations
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
California average: 3 serious citations
2 moderate citations
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
California average: 4 moderate citations
Latest inspection
Date:July 3, 2025
Type:Annual Inspection
2 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Inspection Report Summary for Webster House
Most inspections found no deficiencies, including the two most recent annual inspections on June 16, 2025, and July 3, 2025, which were both clean. One earlier annual inspection on June 19, 2024, cited deficiencies related to missing current first aid certifications for some staff and incomplete medication records, though these were isolated issues without enforcement actions or fines. Several complaint investigations, including one in August 2022 regarding alleged verbal abuse, were unsubstantiated and did not result in deficiencies. The facility has maintained compliance with infection control and safety standards, with no serious enforcement actions noted in the available reports. Overall, the facility’s record shows improvement, with recent inspections free of deficiencies after earlier minor findings.
Health Inspection History
Inspections
Total health inspections
4
California average 12.5
Last Health inspection on Jan 2025
Total health citations
23
Citations per inspection
5.75
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 23 citations resulted from standard inspections; and 1 of 23 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
0
0
100% better than California averageCalifornia average: 1
0 critical citations
0 serious citations
23 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Jan 30, 2025
Corrected
Pharmacy moderate citation
Jan 30, 2025
Corrected
Resident Rights moderate citation
Jul 20, 2023
Corrected
Administration moderate citation
Feb 27, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around San Mateo
The information below is reported by the California Department of Social Services and Department of Public Health.
Atria Park of San Mateo
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
San Mateo (East San Mateo)
175
-
70
42.3%
4
31
-
24
WG HILLSDALE SH LP; ATRIA MANAGEMENT CO LLC
Studio / 1 Bed
Webster House
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
SNF
Nursing Homes 24/7 care needed
Palo Alto (Crescent Park)
145
-
90
90.7%
4
-
-
10
FRONT PORCH COMMUNITIES AND SERVICES
1 Bed / 2 Bed
Sunrise of San Mateo
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
San Mateo (Central San Mateo)
85
-
88
82.4%
3
3
-
24
SZR SAN MATEO LLC; SUNRISE SENIOR LIVING MGT
Studio / 1 Bed / 2 Bed
Heritage Residential Care
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Hospice Care
San Mateo (Beresford Park)
12
-
95
83.3%
-
-
-
-
-
-
B&B Residential Facilities, Inc.
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Hospice Care
RC
Respite Care
San Mateo (South San Mateo)
7
-
86
100.0%
2
1
-
35
B & B RESIDENTIAL FACILITIES, INC.
-
Living Spaces & Floor Plans
Webster House 2
Webster House 1
Webster House 3
Places of interest near Webster House
13.9 miles from city center — 0.78 miles to nearest hospital (Samuel J. Lada, M.D.)
401 Webster St, Palo Alto, CA 94301
Calculate Travel Distance to Webster House
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
96
Total Staff
62
Employees
34
Contractors
27,971
Total Hours (Quarter)
39
Avg Staff/Day
7.9
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 10 | 8.4 | Yes |
| Licensed Practical Nurse | 19 | 8.6 | Yes |
| Certified Nursing Assistant | 37 | 8 | Yes |
Staff by Category
Administration ⓘ
2 staff
8hs shift avg
Nursing Staff ⓘ
68 staff
8.2hs shift avg
Physicians & Practitioners ⓘ
2 staff
8.4hs shift avg
Therapy Services ⓘ
18 staff
5.8hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
1.4hs shift avg
Dietary Services ⓘ
3 staff
7.9hs shift avg
Other Services ⓘ
1 staff
8hs shift avg
Contractor Analysis
11.2%
of total hours from contractors
3,129 contractor hours this quarter
Respiratory Therapy Technician: 4
Licensed Practical Nurse: 3
Certified Nursing Assistant: 6
Registered Nurse: 4
Occupational Therapy Aide: 1
Medical Director: 1
Physical Therapy Assistant: 7
Physical Therapy Aide: 1
Qualified Social Worker: 2
Occupational Therapy Assistant: 3
Speech Language Pathologist: 2
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 31 | 6 | 37 | 12,770 | 91 | 100% | 8 |
| Licensed Practical Nurse | 16 | 3 | 19 | 6,015 | 91 | 100% | 8.6 |
| Registered Nurse | 6 | 4 | 10 | 2,831 | 91 | 100% | 8.4 |
| RN Director of Nursing | 2 | 0 | 2 | 985 | 65 | 71% | 8.3 |
| Other Dietary Services Staff | 2 | 0 | 2 | 782 | 69 | 76% | 7.8 |
| Physical Therapy Assistant | 0 | 7 | 7 | 622 | 73 | 80% | 5.8 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 529 | 71 | 78% | 4.9 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dietitian | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 472 | 62 | 68% | 7.6 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 318 | 35 | 38% | 9.1 |
| Speech Language Pathologist | 0 | 2 | 2 | 263 | 44 | 48% | 6 |
| Medical Director | 0 | 1 | 1 | 208 | 26 | 29% | 8 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 51 | 7 | 8% | 7.3 |
| Physical Therapy Aide | 0 | 1 | 1 | 43 | 13 | 14% | 3.3 |
| Qualified Social Worker | 0 | 2 | 2 | 42 | 30 | 33% | 1.4 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
51 residents
Residents by payment source
Medicare
7 residents (13.7%)
Medicaid
39 residents (76.5%)
Private pay or other
5 residents (9.8%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.1
51% worse than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.5
81% worse than California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
50% worse than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
26.1%
Percent of long-stay residents whose ability to move independently worsened
26.1%
117% worse than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
18.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
18.8%
66% worse than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.9%
Percent of long-stay residents experiencing one or more falls with major injury
4.9%
192% worse than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
1.0%
Percent of long-stay high risk residents with pressure ulcers
1.0%
80% better than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
4.0%
Percent of long-stay residents with a urinary tract infection
4.0%
221% worse than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.8%
Percent of long-stay residents who lose too much weight
1.8%
57% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
10.5%
Percent of long-stay residents who received an antipsychotic medication
10.5%
In line with California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.9%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.3%
In line with California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.5%
In line with California averageCalifornia average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Webster House based on CMS SNF Cost Reports.
Occupancy Rate
40.1%
↓ 4.6pp vs 2023
Net Income
-$2,850,353
↑ ~$670K vs 2023
Total Payroll
$8,748,227
↓ ~$933K vs 2023
Profit Margin
-22.2%
↑ 9.7pp vs 2023
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Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
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