Occupancy rate
91%
25% higher than California averageCalifornia average: 73%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Assisted Living in San Mateo
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Webster House
Assisted Living in San Mateo
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Webster House
One of Palo Alto’s premier communities, Webster House creates a fulfilling intellectual diversity that seniors can immerse themselves in at the heart of Silicon Valley. From vibrant urban living to an engaged retirement experience, the tightly-knit home is a place for endless opportunities that await discovery for independent living, assisted living, and skilled nursing residents. Through its personalized care approach to senior care, residents will find a lifestyle that suits their needs and satisfies holistic wellness.
As a Front Porch Community, Webster House offers a forward-thinking Life Plan Advantage that encourages individuality and comfort supported by its well-trained professional care staff. From healthcare to delicious dining, residents can expect a range of comprehensive services that promote a lifestyle fulfilled by safety and convenience.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
54
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
90.7%
Residents per day (avg)
60
Occupancy rate
90.7%
Residents per day (avg)
60
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
81% of new residents, usually for short-term rehab.
Typical stay
26 days
Private pay
16% of new residents, often for short stays.
Typical stay
5 - 6 months
Medicaid
2% of new residents, often for long-term daily care.
Typical stay
15 - 16 years
Finances and operations
Voluntary non-profit community
Home revenue
$17.6M
Operating deficit
-$2.9M
Voluntary non-profit community
Home revenue
$17.6M
Operating deficit
-$2.9M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$13.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$20.4M
54-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
10 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 90 / 100
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
About this community
Occupancy
25% higher than California averageOccupied beds
49 / 54
Average residents
87 per day
Facility TypeRcfe-continuing Care Retirement Community
StatusLicensed
IssuanceJune 1, 2015
CountySANTA CLARA
CMS Certification Number555156
Webster House is legally operated by Front Porch Communities And Services.
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
3 visits
California average: 16 visits
Breakdown by visit type
0 total complaint visits
3 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
13 total complaint visits
7 other visits
Show Inspection Reports
4 official inspections
Routine inspections conducted by state regulators to evaluate whether the facility meets federal and state care and safety standards.
California average: 4 official inspections
2 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 10 citations
0 serious citations
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
California average: 3 serious citations
2 moderate citations
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
California average: 4 moderate citations
Latest inspection
Date
July 3, 2025
Annual Inspection2 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
California average: 8 deficiencies
Inspection Report Summary for Webster House
Most inspections found no deficiencies, including the two most recent annual inspections on June 16, 2025, and July 3, 2025, which were both clean. One earlier annual inspection on June 19, 2024, cited deficiencies related to missing current first aid certifications for some staff and incomplete medication records, though these were isolated issues without enforcement actions or fines. Several complaint investigations, including one in August 2022 regarding alleged verbal abuse, were unsubstantiated and did not result in deficiencies. The facility has maintained compliance with infection control and safety standards, with no serious enforcement actions noted in the available reports. Overall, the facility’s record shows improvement, with recent inspections free of deficiencies after earlier minor findings.
Health Inspection History
Inspections
Total health inspections
4
California average 12.5
Last Health inspection on Jan 2025
Total health citations
23
California average 50.2
Citations per inspection
5.75
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 23 citations resulted from standard inspections; and 1 of 23 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
0
0
100% better than California averageCalifornia average: 1
0 critical citations
0 serious citations
23 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jan 30, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jan 30, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jan 30, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jan 30, 2025
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Jul 20, 2023
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Jul 20, 2023
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Feb 27, 2023
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Feb 27, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around San Mateo The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
Atria Park of San Mateo
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
San Mateo (East San Mateo)
175
Yes
70
4
31
11
24
52.0%
-
Wg Hillsdale Sh Lp; Atria Management Co Llc
Studio / 1 Bed
Webster House
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Palo Alto (Crescent Park)
145
No
90
4
0
0
10
90.7%
-
Front Porch Communities And Services
1 Bed / 2 Bed
Sunrise of San Mateo
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
San Mateo (Central San Mateo)
85
Yes
88
3
3
2
24
82.4%
-
Szr San Mateo Llc; Sunrise Senior Living Mgt
Studio / 1 Bed / 2 Bed
Heritage Residential Care
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
San Mateo (Beresford Park)
12
No
95
0
0
0
-
83.3%
-
-
-
B&B Residential Facilities, Inc.
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
San Mateo (South San Mateo)
7
Yes
86
2
1
0
35
85.7%
-
B & B Residential Facilities, Inc.
-
Living Spaces & Floor Plans
Webster House 2
Webster House 1
Webster House 3
Places of interest near Webster House
13.9 miles from city center — 0.78 miles to nearest hospital (Samuel J. Lada, M.D.)
Calculate Travel Distance to Webster House
Add your location
Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
96
Employees
62
Contractors
34
Staff to resident ratio
1.88:1
1882253% better than California averageCalifornia average ratio: 0.00:1
Avg staff/day
39
Average shift
7.9 hours
0% compared with California averageCalifornia average: 7.7 hours
Total staff hours (quarter)
27,971
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
19
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
37
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
11.2%
3,129 contractor hours this quarter
Physical Therapy Assistant: 7
Certified Nursing Assistant: 6
Respiratory Therapy Technician: 4
Registered Nurse: 4
Licensed Practical Nurse: 3
Occupational Therapy Assistant: 3
Qualified Social Worker: 2
Speech Language Pathologist: 2
Occupational Therapy Aide: 1
Medical Director: 1
Physical Therapy Aide: 1
Staff by category
| Certified Nursing Assistant | 31 | 6 | 37 | 12,770 | 91 | 100% | 8 |
| Licensed Practical Nurse | 16 | 3 | 19 | 6,015 | 91 | 100% | 8.6 |
| Registered Nurse | 6 | 4 | 10 | 2,831 | 91 | 100% | 8.4 |
| RN Director of Nursing | 2 | 0 | 2 | 985 | 65 | 71% | 8.3 |
| Other Dietary Services Staff | 2 | 0 | 2 | 782 | 69 | 76% | 7.8 |
| Physical Therapy Assistant | 0 | 7 | 7 | 622 | 73 | 80% | 5.8 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 529 | 71 | 78% | 4.9 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dietitian | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 472 | 62 | 68% | 7.6 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 318 | 35 | 38% | 9.1 |
| Speech Language Pathologist | 0 | 2 | 2 | 263 | 44 | 48% | 6 |
| Medical Director | 0 | 1 | 1 | 208 | 26 | 29% | 8 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 51 | 7 | 8% | 7.3 |
| Physical Therapy Aide | 0 | 1 | 1 | 43 | 13 | 14% | 3.3 |
| Qualified Social Worker | 0 | 2 | 2 | 42 | 30 | 33% | 1.4 |
37 Certified Nursing Assistant
% of Days
100%
19 Licensed Practical Nurse
% of Days
100%
10 Registered Nurse
% of Days
100%
2 RN Director of Nursing
% of Days
71%
2 Other Dietary Services Staff
% of Days
76%
7 Physical Therapy Assistant
% of Days
80%
4 Respiratory Therapy Technician
% of Days
78%
1 Administrator
% of Days
71%
1 Nurse Practitioner
% of Days
70%
1 Dietitian
% of Days
69%
1 Mental Health Service Worker
% of Days
69%
1 Occupational Therapy Aide
% of Days
68%
1 Clinical Nurse Specialist
% of Days
38%
2 Speech Language Pathologist
% of Days
48%
1 Medical Director
% of Days
29%
3 Occupational Therapy Assistant
% of Days
8%
1 Physical Therapy Aide
% of Days
14%
2 Qualified Social Worker
% of Days
33%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
51 residents
Residents by payment source
Medicare
7 residents (13.7%)
Medicaid
39 residents (76.5%)
Private pay or other
5 residents (9.8%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.1
51% worse than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.5
81% worse than California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
50% worse than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
26.1%
Percent of long-stay residents whose ability to move independently worsened
26.1%
117% worse than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
18.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
18.8%
66% worse than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.9%
Percent of long-stay residents experiencing one or more falls with major injury
4.9%
192% worse than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
1.0%
Percent of long-stay high risk residents with pressure ulcers
1.0%
80% better than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
4.0%
Percent of long-stay residents with a urinary tract infection
4.0%
221% worse than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.8%
Percent of long-stay residents who lose too much weight
1.8%
57% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
10.5%
Percent of long-stay residents who received an antipsychotic medication
10.5%
In line with California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.9%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.3%
In line with California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.5%
In line with California averageCalifornia average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Webster House based on CMS SNF Cost Reports.
Occupancy Rate
40.1%
↓ 4.6pp vs 2023
Net Income
-$2.9M
↑ ~$669.9K vs 2023
Total Payroll
$8.7M
↓ ~$933.1K vs 2023
Profit Margin
-22.2%
↑ 9.7pp vs 2023
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