Webster House

Nursing Home, Assisted Living, Independent Living & Skilled Nursing · Palo Alto, CA

CMS overall rating

401 Webster St, Palo Alto, CA 94301 View map

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Webster House accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Webster House accepts Medicare, Medicaid, and private pay.

Overview of Webster House

One of Palo Alto’s premier communities, Webster House creates a fulfilling intellectual diversity that seniors can immerse themselves in at the heart of Silicon Valley. From vibrant urban living to an engaged retirement experience, the tightly-knit home is a place for endless opportunities that await discovery for independent living, assisted living, and skilled nursing residents. Through its personalized care approach to senior care, residents will find a lifestyle that suits their needs and satisfies holistic wellness.

As a Front Porch Community, Webster House offers a forward-thinking Life Plan Advantage that encourages individuality and comfort supported by its well-trained professional care staff. From healthcare to delicious dining, residents can expect a range of comprehensive services that promote a lifestyle fulfilled by safety and convenience.

Facility Direct Line (650) 327-4333

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs California averages

Total nursing care This home is ranked 16th out of 288 homes we track in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

5h 31m

31% above state avg

Staff type

Hours / day / resident

vs state avg

Registered Nurse (RN)

1h 10m

LPN / LVN

1h 21m

Nurse Aide

3h 1m

Weekend Total Nursing

4h 8m

Physical Therapist

Weekend RN

46m

1 of 6 metrics below state avg

Capacity and availability

156 days

54-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

11 years in operation

A community with a solid operating history and experience delivering ongoing care.

Walk Score: 90 / 100

Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

About this community

Occupancy

Occupancy rate

91%

Higher than the California average: 72.8%

Occupied beds

49 / 54

Average occupied beds in California homes 87 beds

Facility TypeRCFE-Continuing Care Retirement Community

IssuanceJune 1, 2015

CountySanta Clara

CMS Certification Number555156

Webster House is legally operated by Front Porch Communities And Services, and administered by Mayra Hernandez.

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. CA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	2	12	This facility has 83% fewer total citations than a typical California nursing home (2 vs. CA avg 12).↓ 83% better
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	0	3	This facility has 100% fewer serious citations (type a) than a typical California nursing home (0 vs. CA avg 3).↓ 100% better Rank #1 / 1433 Serious citations (Type A) — State benchmarked This home is ranked 1st out of 1,433 homes we track in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1433 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	2	4	This facility has 50% fewer moderate citations (type b) than a typical California nursing home (2 vs. CA avg 4).↓ 50% better
Citations per inspection Average citations per inspection.	0.3	4	This facility has 93% fewer citations per inspection than a typical California nursing home (0.3 vs. CA avg 4).↓ 93% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total inspections Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes.	7	16	This facility has had 56% fewer total inspections than the California average (7 vs. CA avg 16). More inspections can mean more regulatory scrutiny rather than worse care.↓ 56% fewer
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	0	13	This facility has had 100% fewer complaint visits than the California average (0 vs. CA avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 100% fewer Rank #1 / 1387 Complaint visits — State benchmarked This home is ranked 1st out of 1,387 homes we track in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1387 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	3	7	This facility has had 57% fewer other visits than the California average (3 vs. CA avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↓ 57% fewer
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	4	4	This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg

Show Inspection Reports

Inspections Since 2019 · 7 years of data

Total health inspections 4

California average 12.5

Last Health inspection on Jan 2025

Total health citations

California average 50.2

Citations per inspection

5.75

California average 4.65

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

22 of 23 citations resulted from standard inspections; and 1 of 23 resulted from complaint investigations.

Breakdown of citation severity (last 7 years)

Critical health citations

100% better than California average

California average: 0.4

Serious health citations

100% better than California average

California average: 1

0 critical citations California average: 0.4

0 serious citations California average: 1

23 moderate citations California average: 47.2

0 minor citations California average: 1.5

Citations history (last 7 years)

Infection Control moderate citation Jan 30, 2025

Corrected

Pharmacy moderate citation Jan 30, 2025

Corrected

Resident Rights moderate citation Jul 20, 2023

Corrected

Administration moderate citation Feb 27, 2023

Corrected

Total staff 102

Employees 74

Contractors 28

Staff to resident ratio 2.00 : 1

10% more staff per resident than California average

Avg staff/day 44

Average shift 8.4 hours

9% better than California average

Total staff hours (quarter) 33,803

Nursing staff breakdown

9.5 hours

8.7 hours

8.6 hours

Contractor staffing

2,627 contractor hours this quarter

Respiratory Therapy Technician: 6 Physical Therapy Assistant: 5 Occupational Therapy Assistant: 5 Speech Language Pathologist: 4 Occupational Therapy Aide: 3 Qualified Social Worker: 3 Medical Director: 1 Physical Therapy Aide: 1

Staff by category


Certified Nursing Assistant	35	0	35	15,149	92	100%	8.6
Licensed Practical Nurse	16	0	16	6,475	92	100%	8.7
Registered Nurse	11	0	11	4,718	92	100%	9.5
RN Director of Nursing	3	0	3	1,012	68	74%	8
Clinical Nurse Specialist	2	0	2	890	69	75%	7.9
Other Dietary Services Staff	2	0	2	868	76	83%	7.6
Physical Therapy Assistant	0	5	5	862	79	86%	7.6
Administrator	1	0	1	528	66	72%	8
Nurse Practitioner	1	0	1	512	64	70%	8
Dietitian	1	0	1	504	63	68%	8
Mental Health Service Worker	1	0	1	488	61	66%	8
Occupational Therapy Aide	0	3	3	481	53	58%	7.8
Speech Language Pathologist	0	4	4	431	66	72%	5.5
Respiratory Therapy Technician	0	6	6	409	70	76%	4.4
Medical Director	0	1	1	208	26	28%	8
Qualified Social Worker	0	3	3	106	45	49%	2
Physical Therapy Aide	0	1	1	71	27	29%	2.6
Occupational Therapy Assistant	0	5	5	60	8	9%	6.6
Dental Services Staff	1	0	1	32	5	5%	6.3

35 Certified Nursing Assistant

% of Days 100%

16 Licensed Practical Nurse

% of Days 100%

11 Registered Nurse

% of Days 100%

3 RN Director of Nursing

% of Days 74%

View All Staffing Data in Palo Alto

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 10.1

51% worse than California average

California average: 6.6

Functional decline score 20.5

81% worse than California average

California average: 11.3

Long-stay resident measures

Significantly above average California avg: 4.2

Need for Help with Daily Activities Increased 16.6%

50% worse than California average

California average: 11.1%

Walking Ability Worsened 26.1%

117% worse than California average

California average: 12.0%

Low Risk Residents with Bowel/Bladder Incontinence 18.8%

66% worse than California average

California average: 11.3%

Falls with Major Injury 4.9%

192% worse than California average

California average: 1.7%

High Risk Residents with Pressure Ulcers 1.0%

80% better than California average

California average: 5.0%

Urinary Tract Infection 4.0%

221% worse than California average

California average: 1.2%

Lost Too Much Weight 1.8%

57% better than California average

California average: 4.2%

Depressive Symptoms 0.0%

100% better than California average

California average: 6.7%

Antipsychotic Use 10.5%

In line with California average

California average: 10.1%

Pneumococcal Vaccine 98.9%

In line with California average

California average: 98.5%

Influenza Vaccine 100.0%

In line with California average

California average: 98.2%

Hospitalizations per 1,000 days 3.34

48% worse than California average

California average: 2.25

ED visits per 1,000 days 1.25

21% better than California average

California average: 1.59

Short-stay resident measures

Significantly above average California avg: 3.5

Pneumococcal Vaccine 93.3%

In line with California average

California average: 94.0%

Antipsychotic medication increase 0.0%

100% better than California average

California average: 1.5%

Influenza Vaccine 92.5%

In line with California average

California average: 93.2%

Re-hospitalized after SNF stay 27.8%

20% worse than California average

California average: 23.2%

Emergency department visits 7.7%

31% better than California average

California average: 11.2%

Falls with major injury 0.0%

100% better than California average

California average: 0.8%

Ability to care for self at discharge 61.6%

15% better than California average

California average: 53.7%

Successful return to home or community 62.0%

23% better than California average

California average: 50.6%

Breakdown by payment type

Medicare

81% of new residents, usually for short-term rehab.

Typical stay 26 days

Private pay

16% of new residents, often for short stays.

Typical stay 5 - 6 months

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 15 - 16 years

Total residents 51

Medicare

13.7% of residents

Medicaid

76.5% of residents

Private pay or other

9.8% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Webster House from 2012–2024, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 03/2024.

Occupancy Rate 40.1% ↓ 4.6pp vs 2023

Net Patient Income -$7.6M ↓ ~$584.4K vs 2023

Payroll Costs $7.8M ↓ ~$1.2M vs 2023

Operating Margin -74.8% ↓ 3.7pp vs 2023

Metric	2012	2013	2014	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	90.9%	89.0%	89.7%	80.6%	106.3%	88.6%	82.5%	46.7%	47.9%	44.7%	40.1%
Beds	145	145	145	145	145	182	183	182	145	145	145
Net Income	$2,137,151	$1,515,753	$947,694	$317,765	-$1,549,409	-$902,935	-$3,244,240	-$2,053,704	$14,330,072	-$3,520,220	-$2,850,353
Gross Revenue	$16,209,782	$15,449,491	$17,333,797	$20,317,485	$19,207,874	$19,637,535	$19,356,121	$14,714,072	$13,820,281	$11,025,847	$12,834,435
Operating Expenses	$14,934,720	$15,497,786	$15,573,783	$20,217,378	$20,896,861	$21,747,167	$21,288,406	$17,237,471	$14,945,783	$16,888,764	$17,766,230
Net Patient Income	$1,779,595	$1,091,126	$534,693	-$681,997	-$2,486,711	-$1,939,278	-$3,995,421	-$3,345,441	-$1,866,192	-$7,015,403	-$7,599,845
Net Patient Revenue	$16,714,315	$16,588,912	$16,108,476	$19,535,381	$18,410,150	$19,807,889	$17,292,985	$13,892,030	$13,079,591	$9,873,361	$10,166,385
Payroll Costs	$7,870,776	$7,747,917	$7,905,572	$10,632,696	$11,552,394	$11,941,429	$11,614,009	$9,794,702	$8,622,465	$8,965,756	$7,751,304
Operating Margin %	10.7%	6.6%	3.3%	-3.5%	-13.5%	-9.8%	-23.1%	-24.1%	-14.3%	-71.1%	-74.8%
Medicare %	15.7%	14.2%	13.6%	12.4%	10.2%	10.5%	5.6%	2.1%	3.5%	6.0%	13.3%
Medicaid %	56.9%	59.0%	59.5%	60.8%	44.5%	46.4%	52.1%	29.6%	86.1%	79.0%	70.8%
Private %	27.4%	26.8%	27.0%	26.8%	45.3%	43.1%	42.3%	68.3%	10.3%	15.1%	15.9%
Net Patient Revenue/Day	$346	$352	$339	$458	$327	$337	$314	$448	$516	$418	$478
Cost/Day	$309	$329	$328	$474	$372	$369	$386	$556	$589	$714	$836
Avg Length of Stay	56.4 days	64.6 days	66.1 days	85.0 days	83.4 days	97.9 days	189.5 days	469.7 days	313.1 days	262.8 days	156.3 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 03/2024.

Net patient revenue

$10.2M

Net patient income

-$7.6M

Nonprofit Nonprofit Corporation

Net patient revenue

$10.2M

Net patient income

-$7.6M

Other income

$4.7M

Payroll costs

$7.8M 76.2% of net patient revenue

Other operating costs

$10.0M

Total costs

$17.8M

What does this home offer?

Pets Allowed

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (81% of admissions), and a typical Medicare stay runs around 26 days.

Coverage residents most often arrive under.

Medicare 81%

Private pay 16%

Medicaid 2%

Coverage residents most often leave under.

Medicare 69%

Private pay 19%

Medicaid 12%

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

What neighborhood is Webster House in?

Webster House is in the Crescent Park neighborhood of Palo Alto.

Who is the owner of Webster House?

Webster House is legally operated by Front Porch Communities And Services, and administered by Mayra Hernandez.

Is Webster House in a walkable area?

Webster House has a walk score of 90. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

What is the occupancy rate at Webster House?

Webster House's occupancy is 91%.

How long has Webster House been in business?

Webster House has been operating for approximately 11 years, based on available licensing and registration records.

Are pets allowed at Webster House?

Yes, Webster House allows residents to bring their pets.

Does Webster House operate as a for-profit or non-profit?

Webster House is registered as a non-profit in CA.

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Webster House

Overview of Webster House

Quality ratings

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Contact Webster House

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.

CMS Health Inspection History

Inspections Since 2019 · 7 years of data

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

35 Certified Nursing Assistant

16 Licensed Practical Nurse

11 Registered Nurse

3 RN Director of Nursing

2 Clinical Nurse Specialist

2 Other Dietary Services Staff

5 Physical Therapy Assistant

1 Administrator

1 Nurse Practitioner

1 Dietitian

1 Mental Health Service Worker

3 Occupational Therapy Aide

4 Speech Language Pathologist

6 Respiratory Therapy Technician

1 Medical Director

3 Qualified Social Worker

1 Physical Therapy Aide

5 Occupational Therapy Assistant

1 Dental Services Staff

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Family Member Group

CCRC

Active Family Council

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Living Spaces & Floor Plans for Webster House

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webster-house-1

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Places of interest near Webster House

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Financial Assistance for Assisted Living in California

Multipurpose Senior Services Program

In-Home Supportive Services (IHSS)

Multipurpose Senior Services Program (MSSP)

Property Tax Postponement Program (PTP)

Assisted Living Waiver (ALW)

Financial Assistance for
Assisted Living in California