Occupancy rate
91%
In line with the state averageMix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Assisted Living Home
White Sulphur Springs Center
White Sulphur Springs Center is located in White Sulphur Springs, WV. It offers various community services and programs. The center is committed to serving the local community.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
68
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
91.2%
Residents per day (avg)
63
Occupancy rate
91.2%
Residents per day (avg)
63
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
29% of new residents, usually for short-term rehab.
Typical stay
21 days
Private pay
48% of new residents, often for short stays.
Typical stay
24 days
Medicaid
23% of new residents, often for long-term daily care.
Typical stay
1 years
Finances and operations
Privately-owned community
Home revenue
$13.1M
Profit
$92.7K
Privately-owned community
Home revenue
$13,100,298.00
Profit
$92,666.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$13.0M
68-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
About this community
Occupancy
In line with the state averageOccupied beds
62 / 68
License details
Facility type
Nursing Home (nh)
Status
Active
Issuance
May 1, 2025
County:
Greenbrier
Additional licensing details
License number:
123
CMS Certification Number:
515100
Ownership & operating entity
White Sulphur Springs Center is administrated by AMANDA BALL.
Owner name:
Route 92 Operations, LLC
Contact Information
Fax:
(304)536-1328
Programs & Activities
Specific Programs
Our Community, Local Businesses, Events, News, Government, Contact
Operating Hours
Monday-Friday: 8:00 a.m. - 4:00 p.m.
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.
Show Inspection Reports
Latest inspection
Date:September 7, 2024
388 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Health Inspection History
Inspections
Total health inspections
3
State average N/A
Last Health inspection on Sep 2025
Total health citations
44
State average N/A
Citations per inspection
14.67
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
42 of 44 citations resulted from standard inspections; and 2 of 44 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
4
4
In line with State averageState average: N/A
Serious Health citations
0
0
In line with State averageState average: N/A
4 critical citations
0 serious citations
39 moderate citations
1 minor citation
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Sep 10, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Sep 10, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 10, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 10, 2025
Corrected
Nutrition critical citation
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 10, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 10, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 10, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 10, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Usa The information below is reported by the West Virginia Department of Health and Human Resources, Office of Health Facility Licensure.
White Sulphur Springs Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
White Sulphur Springs
68
No
-
-
Job Haines Home
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Bloomfield
40
No
85
Studio / 1 Bed / Private / Semi-Private Rooms
Village Care Homes Assisted Living – Stephen F Austin
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Conroe
16
No
27
Private / Semi-Private Suite
Countryside Manor Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Conroe
12
No
8
-
Anton’s Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Boerne
10
No
-
-
Places of interest near White Sulphur Springs Center
168.7 miles from city center
345 POCAHONTAS TRAIL, White Sulphur Springs, WV 24986
Calculate Travel Distance to White Sulphur Springs Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
69
Employees
64
Contractors
5
Staff to resident ratio
1.06:1
0% compared with State averageState average ratio: 0:0
Avg staff/day
30
Average shift
8.5 hours
0% compared with State averageState average: 0 hours
Total staff hours (quarter)
23,274
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
7
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.1 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
26
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.6%
147 contractor hours this quarter
Occupational Therapy Assistant: 3
Occupational Therapy Aide: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 26 | 0 | 26 | 9,433 | 91 | 100% | 10 |
| Licensed Practical Nurse | 10 | 0 | 10 | 4,299 | 91 | 100% | 10.1 |
| Registered Nurse | 7 | 0 | 7 | 2,099 | 90 | 99% | 7.2 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,688 | 66 | 73% | 6.8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,126 | 77 | 85% | 7.8 |
| Other Social Services Staff | 1 | 0 | 1 | 552 | 62 | 68% | 8.9 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Physical Therapy Assistant | 1 | 0 | 1 | 467 | 62 | 68% | 7.5 |
| Qualified Social Worker | 1 | 0 | 1 | 454 | 63 | 69% | 7.2 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 444 | 58 | 64% | 7.6 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 440 | 58 | 64% | 7.6 |
| Mental Health Service Worker | 2 | 0 | 2 | 424 | 62 | 68% | 6.2 |
| Speech Language Pathologist | 2 | 0 | 2 | 359 | 49 | 54% | 7.3 |
| Physical Therapy Aide | 2 | 0 | 2 | 319 | 59 | 65% | 5.4 |
| Occupational Therapy Aide | 0 | 1 | 1 | 96 | 12 | 13% | 8 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 35 | 31 | 34% | 1.1 |
| Medical Director | 0 | 1 | 1 | 16 | 2 | 2% | 8 |
26 Certified Nursing Assistant
% of Days
100%
10 Licensed Practical Nurse
% of Days
100%
7 Registered Nurse
% of Days
99%
4 Clinical Nurse Specialist
% of Days
73%
3 Other Dietary Services Staff
% of Days
85%
1 Other Social Services Staff
% of Days
68%
1 Administrator
% of Days
70%
1 Nurse Practitioner
% of Days
70%
1 Physical Therapy Assistant
% of Days
68%
1 Qualified Social Worker
% of Days
69%
1 Therapeutic Recreation Specialist
% of Days
64%
2 Respiratory Therapy Technician
% of Days
64%
2 Mental Health Service Worker
% of Days
68%
2 Speech Language Pathologist
% of Days
54%
2 Physical Therapy Aide
% of Days
65%
1 Occupational Therapy Aide
% of Days
13%
3 Occupational Therapy Assistant
% of Days
34%
1 Medical Director
% of Days
2%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
65 residents
Residents by payment source
Medicare
4 residents (6.2%)
Medicaid
53 residents (81.5%)
Private pay or other
8 residents (12.3%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.5
In line with State averageState average: 11.3
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.7
17% worse than State averageState average: 21.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
27.5%
Percent of long-stay residents whose need for help with daily activities has increased
27.5%
46% worse than State averageState average: 18.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
14.8%
Percent of long-stay residents whose ability to move independently worsened
14.8%
32% better than State averageState average: 21.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.8%
41% worse than State averageState average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.0%
Percent of long-stay residents experiencing one or more falls with major injury
5.0%
11% worse than State averageState average: 4.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.8%
Percent of long-stay high risk residents with pressure ulcers
4.8%
In line with State averageState average: 4.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.4%
Percent of long-stay residents with a urinary tract infection
1.4%
28% better than State averageState average: 2.0%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.2%
Percent of long-stay residents who lose too much weight
5.2%
21% better than State averageState average: 6.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.5%
Percent of long-stay residents who have depressive symptoms
0.5%
92% better than State averageState average: 6.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
10.4%
Percent of long-stay residents who received an antipsychotic medication
10.4%
21% better than State averageState average: 13.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
In line with State averageState average: 96.8%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.4%
In line with State averageState average: 97.6%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
26% better than State averageState average: 78.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than State averageState average: 1.0%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
26% better than State averageState average: 79.4%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$56K
In line with State averageState average: $54K
Number of fines
5
225% more fines than State averageState average: 1.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than State averageState average: 0.0
Fines amount comparison
Fines amount comparison
This facility
$56K
State average
$54K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 10, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 10, 2025
$12K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 11, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 11, 2024
$10K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 11, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 11, 2024
$14K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 11, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 11, 2024
$17K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for White Sulphur Springs Center based on CMS SNF Cost Reports.
Occupancy Rate
94.0%
↓ 0.8pp vs 2023
Net Income
$92,666
↑ ~$437K vs 2023
Total Payroll
$4,105,844
↓ ~$76K vs 2023
Profit Margin
0.7%
↑ 3.4pp vs 2023
Loading trend charts...
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