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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 39th out of 46 homes in West Virginia. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 42m per day | ■ Avg State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 44m per day | ▼ 20% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 47m per day | ▼ 14% State avg: 2h 4m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 30m per day | ▼ 21% State avg: 3h 11m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▲ 33% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 11m per day | ▼ 52% State avg: 23m per day · National avg: 28m per day |
Similar to the West Virginia average: 89.9%White Sulphur Springs Center is administrated by Amanda Ball.
In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the West Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | WV Average | vs. WV Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 388 | 249 | This facility has 56% more total deficiencies than a typical West Virginia nursing home (388 vs. WV avg 249).↑ 56% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 43.1 | 14.6 | This facility has 195% more deficiencies per inspection than a typical West Virginia nursing home (43.1 vs. WV avg 14.6).↑ 195% worse |
Inspections
| This Facility | WV Average | vs. WV Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 9 | 17 | This facility has 47% fewer total inspections than a typical West Virginia nursing home (9 vs. WV avg 17).↓ 47% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 21, 2024, found the facility in substantial compliance with no deficiencies cited. Prior inspections showed a mixed pattern, with several surveys identifying multiple deficiencies related mainly to resident care, behavioral health services, dietary staffing qualifications, infection control, and environmental safety issues. Complaint investigations were mostly unsubstantiated, though some substantiated complaints involved care plan revisions, abuse prevention, and environmental hazards. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s recent compliance suggests improvement following earlier citations, though ongoing attention to care planning, staffing, and safety remains important.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsWest Virginia average 4.8
Last Health inspection on Sep 2025
West Virginia average 43.1
West Virginia average 9.25
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
42 of 44 citations resulted from standard inspections; and 2 of 44 came from combined inspections (standard and complaint).
400% worse than West Virginia averageWest Virginia average: 0.8
100% better than West Virginia averageWest Virginia average: 0.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
25% worse than West Virginia average
0% compared with West Virginia average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.1 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
163 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 28 | 0 | 28 | 10,170 | 92 | 100% | 10 |
| Licensed Practical Nurse | 11 | 0 | 11 | 4,313 | 92 | 100% | 10.1 |
| Registered Nurse | 7 | 0 | 7 | 2,046 | 92 | 100% | 7.2 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,756 | 64 | 70% | 6.9 |
| Mental Health Service Worker | 1 | 0 | 1 | 557 | 72 | 78% | 7.7 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Speech Language Pathologist | 3 | 0 | 3 | 497 | 64 | 70% | 7.5 |
| Other Social Services Staff | 1 | 0 | 1 | 481 | 51 | 55% | 9.4 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 451 | 62 | 67% | 7.3 |
| Physical Therapy Assistant | 3 | 0 | 3 | 427 | 60 | 65% | 7.1 |
| Physical Therapy Aide | 3 | 0 | 3 | 423 | 62 | 67% | 5.8 |
| Qualified Social Worker | 2 | 0 | 2 | 418 | 64 | 70% | 6.4 |
| Other Dietary Services Staff | 1 | 0 | 1 | 314 | 40 | 43% | 7.9 |
| Occupational Therapy Aide | 0 | 1 | 1 | 95 | 12 | 13% | 7.9 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 37 | 32 | 35% | 1.1 |
| Medical Director | 0 | 1 | 1 | 32 | 3 | 3% | 10.7 |
Includes penalties issued in 2024-2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
In line with West Virginia averageWest Virginia average: $54K
225% more fines than West Virginia averageWest Virginia average: 1.5
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than West Virginia averageWest Virginia average: 0.0
Penalties are imposed by CMS for violations of federal nursing home regulations.
4 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 10, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 11, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 11, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 11, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.5
In line with West Virginia averageWest Virginia average: 11.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.7
17% worse than West Virginia averageWest Virginia average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
27.5%
46% worse than West Virginia averageWest Virginia average: 18.9%
Percent of long-stay residents whose ability to move independently worsened
14.8%
32% better than West Virginia averageWest Virginia average: 21.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.8%
41% worse than West Virginia averageWest Virginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
5.0%
11% worse than West Virginia averageWest Virginia average: 4.5%
Percent of long-stay high risk residents with pressure ulcers
4.8%
In line with West Virginia averageWest Virginia average: 4.9%
Percent of long-stay residents with a urinary tract infection
1.4%
28% better than West Virginia averageWest Virginia average: 2.0%
Percent of long-stay residents who lose too much weight
5.2%
21% better than West Virginia averageWest Virginia average: 6.6%
Percent of long-stay residents who have depressive symptoms
0.5%
92% better than West Virginia averageWest Virginia average: 6.1%
Percent of long-stay residents who received an antipsychotic medication
10.4%
21% better than West Virginia averageWest Virginia average: 13.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
In line with West Virginia averageWest Virginia average: 96.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.4%
In line with West Virginia averageWest Virginia average: 97.6%
Number of hospitalizations per 1,000 long-stay resident days.
1.02
45% better than West Virginia averageWest Virginia average: 1.86
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.05
45% better than West Virginia averageWest Virginia average: 1.92
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
26% better than West Virginia averageWest Virginia average: 78.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than West Virginia averageWest Virginia average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
26% better than West Virginia averageWest Virginia average: 79.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
15.9%
31% better than West Virginia averageWest Virginia average: 23.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.0%
21% worse than West Virginia averageWest Virginia average: 12.4%
Percentage of SNF residents who experience falls with major injury during their stay.
2.0%
160% worse than West Virginia averageWest Virginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
51.2%
5% worse than West Virginia averageWest Virginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
48.0%
5% worse than West Virginia averageWest Virginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
29% of new residents, usually for short-term rehab.
48% of new residents, often for short stays.
23% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
65Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for White Sulphur Springs Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #31 / 46Payroll — State benchmarkedThis home is ranked 31st out of 46 homes in West Virginia. Shows total annual staff payroll benchmarked to the West Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
168.7 miles from city center
Estimated distance in miles from White Sulphur Springs's city center to White Sulphur Springs Center's address, calculated via Google Maps.
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White Sulphur Springs Center is located in White Sulphur Springs, West Virginia.
Here are the financial assistance programs available to residents in West Virginia.
The legal owner and operator of White Sulphur Springs Center is Route 92 Operations, LLC.
White Sulphur Springs Center has a walk score of 38. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to WV state health department records, White Sulphur Springs Center's license number is 123.
White Sulphur Springs Center's occupancy is 91%.
Amanda Ball is the administrator of White Sulphur Springs Center.
White Sulphur Springs Center has 68 beds.
Yes — there are 3 photos of White Sulphur Springs Center in the photo gallery on this page.
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