Occupancy rate
6%
In line with Missouri averageMostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Nursing Home
Willard Care Center
Willard Care Center is a long-term care facility located in Willard, MO. It provides comprehensive and quality care under physician supervision, focusing on the physical, mental, and psychosocial well-being of residents. The center offers a wide range of services including professional medical care, rehabilitation services, and complete dining services.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
66
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
5.6%
Residents per day (avg)
40
Occupancy rate
5.6%
Residents per day (avg)
40
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
17% of new residents, usually for short-term rehab.
Typical stay
3 years
Medicaid
83% of new residents, often for long-term daily care.
Typical stay
8 days
Finances and operations
Voluntary non-profit community
Operated by a church.
Home revenue
$458.1K
Operating deficit
-$437.1K
Voluntary non-profit community
Operated by a church.
Home revenue
$458,130.00
Operating deficit
$-437,109.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$214.1K
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$681.1K
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$895.2K
66-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
12 years in operation
A community with a solid operating history and experience delivering ongoing care.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with Missouri averageOccupied beds
4 / 66
Average residents
72 per day
License details
Facility type
Snf
County:
GREENE
Additional licensing details
CMS Certification Number:
265455
Certification type:
Medicare/Medicaid
Ownership & operating entity
Willard Care Center is administrated by DENNA HENDERSON.
Owner name:
N & R OF WILLARD, LLC
Care Services
Doctor on Staff
Nursing Services
Rehabilitation Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
All Levels of Care
Amenities & Lifestyle
Programs & Activities
Specific Programs
About Us, Services, Calendar, Virtual Tour, Resident Transportation, Careers, Contact Us, Pay My Bill
Dining & Nutrition
Food Description
The facility offers complete dining services with a variety of nutritious meals and snacks that residents can choose from based on their individual preferences.
Meals Included
Yes
Health Inspection History
Inspections
Total health inspections
7
Missouri average 6.6
Last Health inspection on Nov 2025
Total health citations
21
Citations per inspection
3
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
9 of 21 citations resulted from standard inspections; and 12 of 21 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Missouri averageMissouri average: 0.7
Serious Health citations
0
0
100% better than Missouri averageMissouri average: 1
0 critical citations
0 serious citations
21 moderate citations
0 minor citations
Citations history (last 3 years)
Resident Rights moderate citation
Nov 14, 2025
Corrected
Pharmacy moderate citation
Oct 31, 2025
Corrected
Abuse/Neglect moderate citation
Mar 26, 2025
Corrected
Abuse/Neglect moderate citation
Mar 26, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Missouri
The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
Aberdeen Heights
-32%
+39%
+39%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MO 63122-5536
38
-
-
ASHFIELD ACTIVE LIVING AND WELLNESS COMMUNITIES, INC.
92.6%
$27,329,327.00
$7,175,451.00
26.3%
34
5.1831
9
-32%+39%+39%
Bertrand Nursing And Rehab Center
+42%
-2%
+18%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Bertrand
60
-
5
CHANCE, DON
78.8%
$5,145,452.00
$2,268,233.00
44.1%
54
3.6515
10
+42%-2%+18%
Willard Care Center
-7%
+29%
-92%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MO 65781-9432
66
A+
-
GROCE, JOSHUA
5.6%
$398,359.00
$214,097.00
53.7%
40
4.8035
21
-7%+29%-92%
Good Shepherd Care Community
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Hospice Care
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Concordia
-
-
38
-
-
-
-
-
-
-
-
-
-
Abbey Senior Health
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MO 63366-2299
55
-
-
-
-
-
-
-
-
-
-
-
-
Aberdeen Heights
Type of care:
SNF
AL
Community:
MO 63122-5536
Bed Count:
38
Operator:
ASHFIELD ACTIVE LIVING AND WELLNESS COMMUNITIES, INC.
CCN:
265841
Occupancy:
92.6%
Home Revenue:
$27,329,327.00
Payroll Costs:
$7,175,451.00
Payroll %:
26.3%
Avg Residents/Day:
34
Overall Rating:
Adj Nurse Hours:
5.1831
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
9
RN share vs State Avg:
-32%
-32%
Staffing vs State Avg:
+39%
+39%
Occupancy vs State Avg:
+39%
+39%
Bertrand Nursing And Rehab Center
Type of care:
SNF
AL
Community:
Bertrand
Bed Count:
60
Operator:
CHANCE, DON
CCN:
265678
Occupancy:
78.8%
Home Revenue:
$5,145,452.00
Payroll Costs:
$2,268,233.00
Payroll %:
44.1%
Avg Residents/Day:
54
Overall Rating:
Adj Nurse Hours:
3.6515
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
10
RN share vs State Avg:
+42%
+42%
Staffing vs State Avg:
-2%
-2%
Occupancy vs State Avg:
+18%
+18%
Willard Care Center
Type of care:
SNF
AL
Community:
MO 65781-9432
Bed Count:
66
Operator:
GROCE, JOSHUA
CCN:
265455
Occupancy:
5.6%
Home Revenue:
$398,359.00
Payroll Costs:
$214,097.00
Payroll %:
53.7%
Avg Residents/Day:
40
Overall Rating:
Adj Nurse Hours:
4.8035
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
21
RN share vs State Avg:
-7%
-7%
Staffing vs State Avg:
+29%
+29%
Occupancy vs State Avg:
-92%
-92%
Places of interest near Willard Care Center
0.0 miles from city center
WILLARD, MO 65781-9432
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
82
Total Staff
64
Employees
18
Contractors
16,228
Total Hours (Quarter)
24
Avg Staff/Day
7.4
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 6 | 9.3 | No |
| Licensed Practical Nurse | 5 | 8.6 | No |
| Certified Nursing Assistant | 28 | 7.8 | No |
Staff by Category
Administration ⓘ
1 staff
7.7hs shift avg
Nursing Staff ⓘ
60 staff
7.9hs shift avg
Physicians & Practitioners ⓘ
2 staff
7.7hs shift avg
Therapy Services ⓘ
15 staff
2.7hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
3.5hs shift avg
Dietary Services ⓘ
1 staff
7.6hs shift avg
Other Services ⓘ
1 staff
9.4hs shift avg
Contractor Analysis
3.3%
of total hours from contractors
534 contractor hours this quarter
Qualified Social Worker: 2
Speech Language Pathologist: 2
Physical Therapy Aide: 3
Physical Therapy Assistant: 4
Occupational Therapy Aide: 1
Occupational Therapy Assistant: 1
Respiratory Therapy Technician: 4
Clinical Nurse Specialist: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 28 | 0 | 28 | 6,270 | 91 | 100% | 7.8 |
| Nurse Aide in Training | 12 | 0 | 12 | 3,225 | 91 | 100% | 7.2 |
| Registered Nurse | 6 | 0 | 6 | 1,551 | 89 | 98% | 9.3 |
| Medication Aide/Technician | 8 | 0 | 8 | 1,497 | 91 | 100% | 8.6 |
| Licensed Practical Nurse | 5 | 0 | 5 | 1,126 | 81 | 89% | 8.6 |
| Administrator | 1 | 0 | 1 | 518 | 67 | 74% | 7.7 |
| Other Dietary Services Staff | 1 | 0 | 1 | 492 | 65 | 71% | 7.6 |
| Nurse Practitioner | 1 | 0 | 1 | 481 | 62 | 68% | 7.8 |
| RN Director of Nursing | 1 | 0 | 1 | 385 | 50 | 55% | 7.7 |
| Physical Therapy Aide | 0 | 3 | 3 | 171 | 56 | 62% | 2.9 |
| Dental Services Staff | 1 | 0 | 1 | 151 | 16 | 18% | 9.4 |
| Speech Language Pathologist | 0 | 2 | 2 | 126 | 55 | 60% | 2.3 |
| Qualified Social Worker | 0 | 2 | 2 | 80 | 23 | 25% | 3.5 |
| Occupational Therapy Aide | 0 | 1 | 1 | 42 | 6 | 7% | 7 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 41 | 19 | 21% | 2.1 |
| Physical Therapy Assistant | 0 | 4 | 4 | 40 | 19 | 21% | 2.1 |
| Clinical Nurse Specialist | 0 | 1 | 1 | 19 | 3 | 3% | 6.4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 14 | 3 | 3% | 4.5 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
4 residents
Residents by payment source
Medicaid
2 residents (50%)
Private pay or other
2 residents (50%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.3
31% worse than Missouri averageMissouri average: 10.9
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.7
37% worse than Missouri averageMissouri average: 19.5
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
20.3%
Percent of long-stay residents whose need for help with daily activities has increased
20.3%
In line with Missouri averageMissouri average: 19.8%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
33.6%
Percent of long-stay residents whose ability to move independently worsened
33.6%
63% worse than Missouri averageMissouri average: 20.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.1%
44% worse than Missouri averageMissouri average: 18.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.3%
Percent of long-stay residents experiencing one or more falls with major injury
1.3%
69% better than Missouri averageMissouri average: 4.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.5%
Percent of long-stay high risk residents with pressure ulcers
6.5%
30% worse than Missouri averageMissouri average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
8.9%
Percent of long-stay residents with a urinary tract infection
8.9%
225% worse than Missouri averageMissouri average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
9.8%
Percent of long-stay residents who lose too much weight
9.8%
77% worse than Missouri averageMissouri average: 5.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.4%
Percent of long-stay residents who have depressive symptoms
1.4%
89% better than Missouri averageMissouri average: 12.8%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
23.3%
Percent of long-stay residents who received an antipsychotic medication
23.3%
6% worse than Missouri averageMissouri average: 22.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.5%
14% better than Missouri averageMissouri average: 85.2%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
10% better than Missouri averageMissouri average: 90.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.2%
37% better than Missouri averageMissouri average: 66.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
10.8%
Percent of short-stay residents who newly received an antipsychotic medication
10.8%
388% worse than Missouri averageMissouri average: 2.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.5%
38% better than Missouri averageMissouri average: 63.5%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Willard Care Center based on CMS SNF Cost Reports.
Occupancy Rate
7.9%
↓ 43.0pp vs 2021
Net Income
-$437,109
↓ ~$170K vs 2021
Total Payroll
$313,240
↓ ~$1.4M vs 2021
Profit Margin
-109.7%
↓ 100.3pp vs 2021
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