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Willow Creek
Assisted Living in USA
Willow Creek
Assisted Living in USA
Willow Creek is a 32-bed assisted living community administrated by the facility operator at 4460 Union Hill Road in Hinsdale, New York 14743, in Cattaraugus County. Licensed by the New York State Department of Health, Office of Aging and Long Term Care, Willow Creek holds an Assisted Living Program (ALP) designation—a certification carrying substantially broader scope than standard Adult Home licensure. Owned by Underwood Gardens, LLC, the facility serves residents medically eligible for nursing home placement but not requiring continual nursing care, chronic bedfastness, or posing safety risk to others.
The New York State Department of Health, Office of Aging and Long Term Care has conducted 10 inspections, producing 28 total deficiencies across the record. The most recent complaint investigation on February 26, 2025, cited deficiencies in operating certificates, resident services, records, and admission standards, with a plan of correction approved. Earlier inspection cycles identified recurring deficiencies in the same areas: resident services, admission standards, and records. Eight complaints have been filed; investigations were unsubstantiated. No fines, immediate jeopardy findings, or enforcement actions appear in the public record. The ten-inspection pattern documents persistent issues in documentation, resident care processes, and admission compliance.
As an ALP-licensed facility, confirmed services include personal care, room and board, housekeeping, supervision, home health aide services, personal emergency response, nursing, physical therapy, occupational therapy, speech therapy, medical supplies and equipment, adult day health care, home health services, and case management by a registered professional nurse. Both Medicaid and private-pay residents are accepted. A volunteer program is in place.
Cuba Memorial Hospital is the nearest regional medical facility, approximately 10 miles from Hinsdale. Willow Creek serves residents medically eligible for nursing home placement but appropriately supported in residential settings.
Willow Creek is suited for families seeking assisted living care under the ALP designation in Hinsdale. Families must ask about corrective actions taken following the February 2025 deficiencies in resident services, records management, and admission standards, and verify current protocols for documentation and care processes before placement.
32-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
About this community
Facility TypeAdult Home
StatusActive
CountyCattaraugus
License Number040-F-032
Owner NameUnderwood Gardens, LLC
Specific ProgramsAdmission, Care, Resources, About, Our Staff, Our Facility, Contact, Careers, Apply Now, Employee Portal, Volunteers
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
10 inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
10 with citations, 0 without citations
New York average: 9 inspections (5 with citations)
8 complaints
25 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 79 complaints
Latest inspection
Date
February 26, 2025
Complaint Investigation
28 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New York average: 22 deficiencies
0
enforcement actions
No actions on record
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
Inspection Report Summary for Willow Creek
The most recent inspection on February 26, 2025, found deficiencies related to operating certificates, resident services, records, and admission standards, with a plan of correction approved. Earlier inspections also noted deficiencies mainly in resident services, admission standards, and records, with no fines or enforcement actions listed in the available reports. Complaint investigations were not substantiated, and no immediate jeopardy or license actions appeared. The issues generally involved documentation, resident care processes, and compliance with admission requirements. The pattern of findings has remained fairly consistent over time, with no clear improvement or worsening trend.
Places of interest near Willow Creek
0.0 miles from city center
Estimated distance in miles from Hinsdale's city center to Willow Creek's address, calculated via Google Maps.
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Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Assisted Living around Usa The information below is reported by the New York State Department of Health.
Filter by care type
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| Job Haines Home |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. |
Bloomfield (Bloomfield Avenue) | 40 | No | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
| Willow Creek |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Hinsdale | 32 | No | - | - |
| Village Care Homes Assisted Living – Stephen F Austin |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Conroe (Alden Bridge) | 16 | No | 27 | Private / Semi-Private Suite |
| Countryside Manor Assisted Living |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Conroe (Alden Bridge) | 12 | No | 8 | - |
| Anton’s Assisted Living |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Boerne | 10 | No | - | - |
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