Total staff
260
Employees
260
Contractors
0
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Willow Valley Center for Nursing and Rehabilitation
Nursing Home, Skilled Nursing & Assisted Living · Winston-Salem, NC
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Willow Valley Center for Nursing and Rehabilitation
Nursing Home, Skilled Nursing & Assisted Living · Winston-Salem, NC
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Willow Valley Center for Nursing and Rehabilitation accepts Medicare, Medicaid, and private pay.
Overview of Willow Valley Center for Nursing and Rehabilitation
Willow Valley Center is Winston-Salem’s premier health and rehabilitation center. A comprehensive community that presents a resort-like lifestyle with world-class hospitality offered to each unique individual with personal needs. The health and rehabilitation center’s nursing approach is focused on comprehensive therapies that contribute to a speedy recovery. Willow Valley is known for its world-class hospitality balanced with small-town charm.
The elegant nursing home creates an atmosphere where residents thrive and are enriched with quality skilled nursing care. With an emphasis on skilled nursing and rehabilitation specialty with long-term and short-term care services. Amenities include a library, a courtyard, a family visitation room, daily meals provided, and a hair salon.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 60th out of 90 homes in North Carolina. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 60th out of 90 homes in North Carolina. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 43m per day
Rank #60 / 90Nurse hours — State benchmarkedThis home is ranked 60th out of 90 homes in North Carolina. Shows adjusted nurse hours per resident per day benchmarked to the North Carolina average, with a ranking across 90 North Carolina SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs North Carolina avg
-7%
Standout metric
Nurse Aide is +10% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 15m per day | ▼ 57% State avg: 35m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 34m per day | ▼ 35% State avg: 52m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 33m per day | ▲ 10% State avg: 2h 19m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 6m per day | ▼ 7% State avg: 3h 20m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 60% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 13m per day | ▼ 43% State avg: 23m per day · National avg: 29m per day |
Types of Care at Willow Valley Center for Nursing and Rehabilitation
Skilled Nursing
Assisted Living
Capacity and availability
This home usually has limited availability
Occupancy rate
87.6%
Rank #63 / 264Occupancy rate — State benchmarkedThis home is ranked 63rd out of 264 homes in North Carolina. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 264. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
121 days
Walk Score: 62 / 100 Rank #58 / 572Walk Score — State benchmarkedThis home is ranked 58th out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Rehabilitation Services
Respite Care
Short-Term Rehab
24-Hour Staffing
Orthopedic Rehab
Post-Acute Care
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
1.19:1
34% worse than North Carolina average
Avg staff/day
104
Average shift
8.4 hours
5% better than North Carolina average
Total staff hours (quarter)
80,764
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
16
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
25
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
120
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursNo contractors work on this role.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
0%
0 contractor hours this quarter
No contractor roles were reported this quarter.
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 120 | 0 | 120 | 38,689 | 92 | 100% | 8.7 |
| Licensed Practical Nurse | 25 | 0 | 25 | 11,631 | 92 | 100% | 9.1 |
| Medication Aide/Technician | 30 | 0 | 30 | 10,384 | 92 | 100% | 9.4 |
| Physical Therapist | 20 | 0 | 20 | 5,470 | 92 | 100% | 7.5 |
| Registered Nurse | 16 | 0 | 16 | 2,792 | 92 | 100% | 7.3 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,865 | 88 | 96% | 8.2 |
| Other Dietary Services Staff | 7 | 0 | 7 | 1,623 | 92 | 100% | 7.3 |
| Physical Therapy Aide | 7 | 0 | 7 | 1,181 | 91 | 99% | 6.7 |
| Dental Services Staff | 4 | 0 | 4 | 1,130 | 65 | 71% | 8.1 |
| Qualified Social Worker | 3 | 0 | 3 | 1,108 | 66 | 72% | 7.5 |
| Speech Language Pathologist | 4 | 0 | 4 | 916 | 69 | 75% | 7.1 |
| RN Director of Nursing | 2 | 0 | 2 | 880 | 60 | 65% | 8 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 608 | 67 | 73% | 6.3 |
| Administrator | 2 | 0 | 2 | 552 | 64 | 70% | 8 |
| Qualified Activities Professional | 5 | 0 | 5 | 537 | 63 | 68% | 6 |
| Physical Therapy Assistant | 2 | 0 | 2 | 504 | 61 | 66% | 8 |
| Dietitian | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 392 | 49 | 53% | 8 |
120 Certified Nursing Assistant
% of Days
100%
25 Licensed Practical Nurse
% of Days
100%
30 Medication Aide/Technician
% of Days
100%
20 Physical Therapist
% of Days
100%
16 Registered Nurse
% of Days
100%
6 Clinical Nurse Specialist
% of Days
96%
7 Other Dietary Services Staff
% of Days
100%
7 Physical Therapy Aide
% of Days
99%
4 Dental Services Staff
% of Days
71%
3 Qualified Social Worker
% of Days
72%
4 Speech Language Pathologist
% of Days
75%
2 RN Director of Nursing
% of Days
65%
5 Respiratory Therapy Technician
% of Days
73%
2 Administrator
% of Days
70%
5 Qualified Activities Professional
% of Days
68%
2 Physical Therapy Assistant
% of Days
66%
1 Dietitian
% of Days
68%
1 Nurse Practitioner
% of Days
53%
Penalties and fines
Includes penalties issued in 2023-2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$286K Rank #96 / 97Federal fines — State benchmarkedThis home is ranked 96th out of 97 homes in North Carolina. Shows this facility's cumulative CMS federal fine dollars versus the North Carolina average among facilities with fines, and where it ranks among 97 skilled nursing facilities in the pool. Lower total dollars mean a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
277% higher than North Carolina averageNorth Carolina average: $76K
Number of fines
6
156% more fines than North Carolina averageNorth Carolina average: 2.3
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than North Carolina averageNorth Carolina average: 0.4
Fines amount comparison
Fines amount comparison
This facility
$286K
North Carolina average
$76K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
5 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 25, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 25, 2025
$22K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 22, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 22, 2024
$13K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 2, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 2, 2024
$8K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 2, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 2, 2024
$9K
Last updated: Jan 2026
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.9
30% worse than North Carolina averageNorth Carolina average: 11.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
29.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
29.5
43% worse than North Carolina averageNorth Carolina average: 20.6
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
31.9%
Percent of long-stay residents whose need for help with daily activities has increased
31.9%
82% worse than North Carolina averageNorth Carolina average: 17.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
29.1%
Percent of long-stay residents whose ability to move independently worsened
29.1%
25% worse than North Carolina averageNorth Carolina average: 23.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.4%
28% worse than North Carolina averageNorth Carolina average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.5%
Percent of long-stay residents experiencing one or more falls with major injury
3.5%
In line with North Carolina averageNorth Carolina average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.9%
Percent of long-stay high risk residents with pressure ulcers
5.9%
7% better than North Carolina averageNorth Carolina average: 6.3%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.1%
Percent of long-stay residents with a urinary tract infection
2.1%
21% better than North Carolina averageNorth Carolina average: 2.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.0%
Percent of long-stay residents who lose too much weight
4.0%
46% better than North Carolina averageNorth Carolina average: 7.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.8%
Percent of long-stay residents who have depressive symptoms
0.8%
82% better than North Carolina averageNorth Carolina average: 4.4%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
23.1%
Percent of long-stay residents who received an antipsychotic medication
23.1%
72% worse than North Carolina averageNorth Carolina average: 13.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
81.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
81.5%
11% worse than North Carolina averageNorth Carolina average: 91.6%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.8%
23% worse than North Carolina averageNorth Carolina average: 94.1%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.47
Number of hospitalizations per 1,000 long-stay resident days.
1.47
17% better than North Carolina averageNorth Carolina average: 1.77
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.23
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.23
32% better than North Carolina averageNorth Carolina average: 1.82
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
42.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
42.0%
47% worse than North Carolina averageNorth Carolina average: 79.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.7%
Percent of short-stay residents who newly received an antipsychotic medication
0.7%
56% better than North Carolina averageNorth Carolina average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
34.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
34.0%
56% worse than North Carolina averageNorth Carolina average: 78.1%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.1%
10% worse than North Carolina averageNorth Carolina average: 22.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
13.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
13.3%
In line with North Carolina averageNorth Carolina average: 13.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
177% worse than North Carolina averageNorth Carolina average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
30.4%
Percentage of residents at or above expected ability to care for themselves at discharge.
30.4%
43% worse than North Carolina averageNorth Carolina average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
25.1%
Rate of successful return to home or community from a skilled nursing facility.
25.1%
50% worse than North Carolina averageNorth Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
7% of new residents, usually for short-term rehab.
Typical stay
29 days
Private pay
19% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
74% of new residents, often for long-term daily care.
Typical stay
4 - 5 months
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
218
Medicare
14
6.4% of residents
Medicaid
174
79.8% of residents
Private pay or other
30
13.8% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Willow Valley Center for Nursing and Rehabilitation based on CMS SNF Cost Reports.
Occupancy Rate
87.6%
↑ 15.6pp vs 2022
Net Income
$51.6K
↑ ~$2.8M vs 2022
Total Payroll
$12.3M
↑ ~$8.6M vs 2022
Profit Margin
0.2%
↑ 14.3pp vs 2022
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$22.4M
Profit
$51.6K
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$22.4M Rank #26 / 97Revenue — State benchmarkedThis home is ranked 26th out of 97 homes in North Carolina. Shows this facility's annual revenue compared to the North Carolina SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Profit
$51.6K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #21 / 97Payroll — State benchmarkedThis home is ranked 21st out of 97 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$12.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #21 / 97Payroll — State benchmarkedThis home is ranked 21st out of 97 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$22.4M
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Willow Valley Center for Nursing and Rehabilitation Reviews
Leigh Costner
Do your research. Willow Valley has almost $900,000 in fines in the past 3 years. My mom died in 2025 from an untested and untreated, very common infection that all nursing homes are aware of. Nursing staff, nursing manager, and nursing director should lose their jobs. The state should quit fining this place and shut them down.What do you like most about living here?
Answer: My Mom Died, what do you think
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 1
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: No
How do you feel about the level of social interaction available with other residents?
Answer: NA
How was the units offered in this community?
Answer: NA
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer: My Mother died from a UTI that she had for DAYS. They didn't test or treat her. I even spoke to the nursing director and asked that the test her right away.
Are there any hidden fees or unexpected charges?
Answer: NA
Would you recommend this community to others looking for senior living options?
Answer: No. Absolutely not
Is there anything you wish you knew before moving in?
Answer: Believe what your eyes tell you
Do your research. Willow Valley has almost $900,000 in fines in the past 3 years. My mom died in 2025 from an untested and untreated, very common infection that all nursing homes are aware of. Nursing staff, nursing manager, and nursing director should lose their jobs. The state should quit fining this place and shut them down.What do you like most about living here?
Answer: My Mom Died, what do you think
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 1
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: No
How do you feel about the level of social interaction available with other residents?
Answer: NA
How was the units offered in this community?
Answer: NA
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer: My Mother died from a UTI that she had for DAYS. They didn't test or treat her. I even spoke to the nursing director and asked that the test her right away.
Are there any hidden fees or unexpected charges?
Answer: NA
Would you recommend this community to others looking for senior living options?
Answer: No. Absolutely not
Is there anything you wish you knew before moving in?
Answer: Believe what your eyes tell you
Jhonnifer Abarao
I highly recommend Willow Valley Center for Nursing and Rehabilitation under Alliance Health Group. I currently work here as the Assistant Director of Nursing and have been with the facility for about eight months.Like anyone starting in a new role, I was initially anxious as I adjusted to my colleagues, leadership, and the overall culture. However, within my first three months, I truly felt welcomed by the administrative team, nurses, and CNAs. That sense of belonging made a real difference.I have seen meaningful and positive changes since the facility has been led by Ms. Lily, our Nursing Home Administrator, and Ms. Dana, our Director of Nursing. Their leadership style is open, compassionate, and respectful. They genuinely listen to staff concerns, residents, and families, and they take action promptly and fairly. Decisions are made without bias and are guided by established processes, corporate standards, and state and federal regulations.What stands out most to me is the culture of respect. At Willow Valley, respect is practiced daily through open communication and professionalism. Staff members are encouraged to share their perspectives, and conversations happen without judgment. Leadership is approachable, and when challenges arise, they are addressed through dialogue rather than harsh or reactive measures.There is no such thing as a perfect nursing home, and that is a reality in healthcare. As an immigrant Filipino nurse, I can honestly say I have not experienced difficulty adjusting to the workplace culture here. People are respectful, professional, and supportive in their own ways. When frustrations occur, the DON and administrator are always available to talk openly with staff, reinforcing teamwork and harmony.Compensation matters, but it is not the only reason people stay. Strong working relationships, mutual respect, and supportive leadership are just as important. Salary structures and increases here are transparent and performance-based.What do you like most about living here?
Answer: Diversity
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: Yes
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: Yes
How would you rate the quality and variety of the meals? (1-5)
Answer: 4
Are special diets handled well?
Answer: Yes
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer: I believe social interactions is so vague and will really based on persons experiences and how they see the facility for them selves. What is quality to you might not be quality to me but What I see its nice here is the heart that is compassionate and the ears that listens to family and staffs.
How was the units offered in this community?
Answer: good as per availability and request.
Do you feel safe living in this community?
Answer: Yes
How well do you think the community handles emergencies or unexpected events?
Answer: Handles with teamwork with Nurses, CNAs, NPs and the community through EMS.
Are there any hidden fees or unexpected charges?
Answer: none
Would you recommend this community to others looking for senior living options?
Answer: yes
Is there anything you wish you knew before moving in?
Answer: none
I highly recommend Willow Valley Center for Nursing and Rehabilitation under Alliance Health Group. I currently work here as the Assistant Director of Nursing and have been with the facility for about eight months.Like anyone starting in a new role, I was initially anxious as I adjusted to my colleagues, leadership, and the overall culture. However, within my first three months, I truly felt welcomed by the administrative team, nurses, and CNAs. That sense of belonging made a real difference.I have seen meaningful and positive changes since the facility has been led by Ms. Lily, our Nursing Home Administrator, and Ms. Dana, our Director of Nursing. Their leadership style is open, compassionate, and respectful. They genuinely listen to staff concerns, residents, and families, and they take action promptly and fairly. Decisions are made without bias and are guided by established processes, corporate standards, and state and federal regulations.What stands out most to me is the culture of respect. At Willow Valley, respect is practiced daily through open communication and professionalism. Staff members are encouraged to share their perspectives, and conversations happen without judgment. Leadership is approachable, and when challenges arise, they are addressed through dialogue rather than harsh or reactive measures.There is no such thing as a perfect nursing home, and that is a reality in healthcare. As an immigrant Filipino nurse, I can honestly say I have not experienced difficulty adjusting to the workplace culture here. People are respectful, professional, and supportive in their own ways. When frustrations occur, the DON and administrator are always available to talk openly with staff, reinforcing teamwork and harmony.Compensation matters, but it is not the only reason people stay. Strong working relationships, mutual respect, and supportive leadership are just as important. Salary structures and increases here are transparent and performance-based.What do you like most about living here?
Answer: Diversity
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: Yes
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: Yes
How would you rate the quality and variety of the meals? (1-5)
Answer: 4
Are special diets handled well?
Answer: Yes
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer: I believe social interactions is so vague and will really based on persons experiences and how they see the facility for them selves. What is quality to you might not be quality to me but What I see its nice here is the heart that is compassionate and the ears that listens to family and staffs.
How was the units offered in this community?
Answer: good as per availability and request.
Do you feel safe living in this community?
Answer: Yes
How well do you think the community handles emergencies or unexpected events?
Answer: Handles with teamwork with Nurses, CNAs, NPs and the community through EMS.
Are there any hidden fees or unexpected charges?
Answer: none
Would you recommend this community to others looking for senior living options?
Answer: yes
Is there anything you wish you knew before moving in?
Answer: none
Places of interest near Willow Valley Center for Nursing and Rehabilitation
1.9 miles from city center
Estimated distance in miles from Winston-Salem's city center to Willow Valley Center for Nursing and Rehabilitation's address, calculated via Google Maps.
— 0.46 miles to nearest hospital (Atrium Health Wake Forest Baptist | Brenner Children's Hospital)
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Nursing Home in North Carolina
Willow Valley Center for Nursing and Rehabilitation is located in Winston-Salem, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Compare Nursing Home around Winston-salem
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
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| Homestead Hills Assisted Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Winston-Salem | 66 | 30.3% | -60% | 5.28 | +32% | +33% | $0 | 6 | 3.0 | - | 20 | 20 | Kapson Gp, LLC | $22.0M | $7.4M | 33.7% | 345559 | ||||
| Oak Forest Health and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Winston-Salem | 170 | 78.6% | +3% | 3.44 | +8% | -13% | $30.1k | 34 | 3.8 | 4 | 157 | 5 | - | $21.2M | $12.1M | 57.2% | 345443 | ||||
| Willow Valley Center for Nursing and Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
N Nursing | Winston-Salem (West Highlands) | 230 | 87.6% | +15% | 3.71 | -32% | -7% | $286.5k | 51 | 6.4 | 7 | 215 | 62 | Citadel At Winston Salem LLC | $22.4M | $12.3M | 54.7% | 345092 | ||||
| Mill Creek Center for Nursing & Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
N Nursing | Winston-Salem (Oldtown) | 80 | 74.2% | -3% | 3.64 | -45% | -8% | $29.9k | 45 | 7.5 | 3 | 62 | 24 | Brittany Bailey | $8.9M | $4.4M | 49.2% | 345149 |
Frequently Asked Questions about Willow Valley Center for Nursing and Rehabilitation
What neighborhood is Willow Valley Center for Nursing and Rehabilitation in?
Willow Valley Center for Nursing and Rehabilitation is in the West Highlands neighborhood.
Is Willow Valley Center for Nursing and Rehabilitation in a walkable area?
Willow Valley Center for Nursing and Rehabilitation has a walk score of 62. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the phone number of Willow Valley Center for Nursing and Rehabilitation?
(336) 724-2821 will put you in contact with the team at Willow Valley Center for Nursing and Rehabilitation.
Is Willow Valley Center for Nursing and Rehabilitation Medicare or Medicaid certified?
Yes — Willow Valley Center for Nursing and Rehabilitation is a CMS-certified provider of Medicare and Medicaid.
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