Show Inspection Reports
Total health inspections
3
Arkansas average 4.2
Last Health inspection on Feb 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Willowbend Health and Rehabilitation, LLC
Nursing Home in Arkansas
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Willowbend Health and Rehabilitation, LLC
Nursing Home in Arkansas
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Willowbend Health and Rehabilitation, LLC has served the elders in the community of Marion and surrounding areas for over two decades. It offers long-term care and short-term rehabilitation services in a home-like environment. The facility emphasizes quality care combined with diverse social and activity programs.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 117th out of 170 homes in Arkansas.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 117th out of 170 homes in Arkansas.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 17m per day
vs Arkansas avg
-10%
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
140
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
95.6%
Avg. Length of Stay
335 days
Occupancy rate
95.6%
Avg. Length of Stay
335 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
49% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
44% of new residents, often for short stays.
Typical stay
7 - 8 months
Medicaid
7% of new residents, often for long-term daily care.
Typical stay
8 - 9 years
Finances and operations
Privately-owned community
Home revenue
$11.6M
Profit
$1.1M
Privately-owned community
Home revenue
$11.6M
Profit
$1.1M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$10.5M
140-bed community
A larger shared setting that may offer more common spaces and organized community services.
36 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
About this community
Facility TypeSkilled Nursing Facility With Dual Certified Beds (medicaid/medicare)
CountyCrittenden
CMS Certification Number045412
Certification TypeXIX/XVIII
Willowbend Health and Rehabilitation, LLC is administrated by Jennifer R. Taylor.
Owner NameWillowbend Health and Rehabilitation, LLC
Profit StatusLimited Liability Company
Staffing
Key information about the people who lead and staff this community.
ContactCharlotte Baskins
Accept Medicaid
Accept Medicare
Rehabilitation Services
Short-Term Rehab
Doctor on Staff
24-Hour Staffing
Fax870-739-4669
Specific ProgramsTherapy, Life With Us, Amenities & Activities, Virtual Tour
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
Health Inspection History
Inspections
Total health citations
22
Arkansas average 21.8
Citations per inspection
7.33
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
9 of 22 citations resulted from standard inspections; and 13 of 22 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
2
2
400% worse than Arkansas averageArkansas average: 0.4
Serious Health citations
0
0
100% better than Arkansas averageArkansas average: 0.2
2 critical citations
0 serious citations
20 moderate citations
0 minor citations
Citations history (last 3 years)
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 06, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 06, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 06, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 06, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 06, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 06, 2025
Corrected
Quality of Care critical citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Feb 06, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Feb 06, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Arkansas The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
Filter by care type
| Ash Flat Healthcare and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Ash Flat | 105 | 54.3% | -24% | 4.87 | +1% | +4% | 0 | 18 | 6.0 | 0 | 53 | - | - | French, Misty | $6.3M | $2.1M | 33.6% | 45155 | ||||
| Alma Nursing and Rehab, LLC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Alma | 80 | 93.6% | +31% | 4.96 | -40% | +6% | 0 | 10 | 3.3 | 0 | 69 | - | - | George-Fort, Debra | $11.6M | $3.3M | 28.2% | 45370 | ||||
| Alcoa Pines Health and Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Benton | 120 | 65.4% | -8% | 4.54 | -22% | -3% | 2 | 25 | 3.6 | 1 | 91 | A+ | - | Edala, Arpana | $11.7M | $3.7M | 31.5% | 45408 | ||||
| Willowbend Health and Rehabilitation, LLC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Marion | 118 | 95.6% | +34% | 4.28 | +29% | -8% | 2 | 22 | 7.3 | 2 | 112 | - | - | Taylor, Jennifer | $11.3M | $4.5M | 39.8% | 45412 | ||||
| Arbor Oaks Healthcare and Rehabilitation Center | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Malvern | 94 | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | - | - | - | - | - | - | - |
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
141
Employees
125
Contractors
16
Staff to resident ratio
1.28:1
20% worse than Arkansas averageArkansas average ratio: 1.61:1
Avg staff/day
60
Average shift
7.6 hours
5% worse than Arkansas averageArkansas average: 8 hours
Total staff hours (quarter)
41,574
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
23
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
73
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
5.4%
2,248 contractor hours this quarter
Clinical Nurse Specialist: 4
Physical Therapy Aide: 3
Respiratory Therapy Technician: 2
Administrator: 1
Qualified Social Worker: 1
Physical Therapy Assistant: 1
Speech Language Pathologist: 1
Occupational Therapy Aide: 1
Medical Director: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 73 | 0 | 73 | 25,111 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 23 | 0 | 23 | 6,014 | 91 | 100% | 7.9 |
| Registered Nurse | 10 | 0 | 10 | 2,759 | 89 | 98% | 8.6 |
| RN Director of Nursing | 4 | 0 | 4 | 1,925 | 70 | 77% | 8.3 |
| Clinical Nurse Specialist | 5 | 4 | 9 | 862 | 87 | 96% | 8.1 |
| Nurse Aide in Training | 3 | 0 | 3 | 759 | 58 | 64% | 7.1 |
| Nurse Practitioner | 3 | 0 | 3 | 524 | 65 | 71% | 8.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 501 | 60 | 66% | 8.3 |
| Speech Language Pathologist | 0 | 1 | 1 | 501 | 64 | 70% | 7.8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 498 | 61 | 67% | 8.2 |
| Administrator | 1 | 1 | 2 | 456 | 57 | 63% | 8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 444 | 64 | 70% | 6.9 |
| Dietitian | 1 | 0 | 1 | 430 | 58 | 64% | 7.4 |
| Physical Therapy Aide | 0 | 3 | 3 | 385 | 58 | 64% | 6.1 |
| Qualified Social Worker | 0 | 1 | 1 | 232 | 41 | 45% | 5.7 |
| Physical Therapy Assistant | 0 | 1 | 1 | 143 | 41 | 45% | 3.5 |
| Occupational Therapy Aide | 0 | 1 | 1 | 22 | 3 | 3% | 7.3 |
| Medical Director | 0 | 1 | 1 | 7 | 3 | 3% | 2.2 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 5 | 3 | 3% | 1.5 |
73 Certified Nursing Assistant
% of Days
100%
23 Licensed Practical Nurse
% of Days
100%
10 Registered Nurse
% of Days
98%
4 RN Director of Nursing
% of Days
77%
9 Clinical Nurse Specialist
% of Days
96%
3 Nurse Aide in Training
% of Days
64%
3 Nurse Practitioner
% of Days
71%
1 Mental Health Service Worker
% of Days
66%
1 Speech Language Pathologist
% of Days
70%
1 Other Dietary Services Staff
% of Days
67%
2 Administrator
% of Days
63%
2 Respiratory Therapy Technician
% of Days
70%
1 Dietitian
% of Days
64%
3 Physical Therapy Aide
% of Days
64%
1 Qualified Social Worker
% of Days
45%
1 Physical Therapy Assistant
% of Days
45%
1 Occupational Therapy Aide
% of Days
3%
1 Medical Director
% of Days
3%
1 Occupational Therapy Assistant
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
110
Medicare
8
7.3% of residents
Medicaid
81
73.6% of residents
Private pay or other
21
19.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.7
52% better than Arkansas averageArkansas average: 7.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
6.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
6.5
51% better than Arkansas averageArkansas average: 13.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
4.7%
Percent of long-stay residents whose need for help with daily activities has increased
4.7%
59% better than Arkansas averageArkansas average: 11.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
5.2%
Percent of long-stay residents whose ability to move independently worsened
5.2%
61% better than Arkansas averageArkansas average: 13.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
9.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
9.6%
37% better than Arkansas averageArkansas average: 15.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.2%
Percent of long-stay residents experiencing one or more falls with major injury
3.2%
18% better than Arkansas averageArkansas average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.9%
Percent of long-stay high risk residents with pressure ulcers
4.9%
In line with Arkansas averageArkansas average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.5%
Percent of long-stay residents with a urinary tract infection
0.5%
64% better than Arkansas averageArkansas average: 1.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
0.6%
Percent of long-stay residents who lose too much weight
0.6%
89% better than Arkansas averageArkansas average: 5.0%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
4.6%
Percent of long-stay residents who received an antipsychotic medication
4.6%
56% better than Arkansas averageArkansas average: 10.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.8%
In line with Arkansas averageArkansas average: 94.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.5%
In line with Arkansas averageArkansas average: 96.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.3%
In line with Arkansas averageArkansas average: 80.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
In line with Arkansas averageArkansas average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
60.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
60.7%
22% worse than Arkansas averageArkansas average: 77.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$31K
20% higher than Arkansas averageArkansas average: $26K
Number of fines
2
36% more fines than Arkansas averageArkansas average: 1.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
429% more payment denials than Arkansas averageArkansas average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$31K
Arkansas average
$26K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 6, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 6, 2025
$15K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 28, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 28, 2024
$16K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Mar 28, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Mar 28, 2024
26 days
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Willowbend Health and Rehabilitation, LLC based on CMS SNF Cost Reports.
Occupancy Rate
95.6%
↑ 8.6pp vs 2022
Net Income
$1.1M
↓ ~$1.3M vs 2022
Total Payroll
$5.5M
↑ ~$550.1K vs 2022
Profit Margin
9.8%
↓ 10.5pp vs 2022
Loading trend charts...
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