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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Willows Center of the Genesis Healthcare Community is a nursing home ideal for residents who seek to relax and recover. Specializing in short-term rehabilitation and long-term care, the multi-awarded community provides professional and compassionate service for its residents. Willows Center cultivates the holistic needs of its residents in a home-like setting.
The services are multidisciplinary for both long-term skilled nursing and rehabilitation– focusing on post-surgical care, on-site therapy (physical, occupational, speech), strength conditioning, mobility improvement; colostomy care, dementia care, pain management, wound care; and medical professionals are on-call: nurse practitioners, and physicians.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 39th out of 46 homes in West Virginia. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 40m per day | ▼ 5% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 48m per day | ▼ 13% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 2m per day | ■ Avg State avg: 2h 4m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 46m per day | ▼ 13% State avg: 3h 11m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 67% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 11m per day | ▼ 52% State avg: 23m per day · National avg: 29m per day |
Higher than the West Virginia average: 89.9%Willows Center is legally operated by 723 Summers Street Operations, LLC, and administrated by Unknown.
In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the West Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | WV Average | vs. WV Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 316 | 249 | This facility has 27% more total deficiencies than a typical West Virginia nursing home (316 vs. WV avg 249).↑ 27% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 39.5 | 14.6 | This facility has 171% more deficiencies per inspection than a typical West Virginia nursing home (39.5 vs. WV avg 14.6).↑ 171% worse |
Inspections
| This Facility | WV Average | vs. WV Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 8 | 17 | This facility has 53% fewer total inspections than a typical West Virginia nursing home (8 vs. WV avg 17).↓ 53% better |
|
Health investigations
On-site investigations focused on resident health and care quality.
| 6 | 12 | This facility has 50% fewer health investigations than a typical West Virginia nursing home (6 vs. WV avg 12).↓ 50% better |
|
Life safety inspections
Inspections focused on building safety — fire prevention, emergency egress, and similar.
| 2 | 3 | This facility has 33% fewer life safety inspections than a typical West Virginia nursing home (2 vs. WV avg 3).↓ 33% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on December 22, 2025, found deficiencies related to timely reporting and investigation of abuse and neglect allegations, assistance with activities of daily living, pressure ulcer care, and food safety and sanitation. Earlier inspections showed a pattern of issues with resident care, documentation, grievance handling, infection control, and staffing sufficiency, with multiple substantiated complaints involving inadequate investigations and care. Prior complaints included failures to notify responsible parties of resident condition changes, meal supervision, and grievance processing. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history indicates ongoing challenges in care and administrative processes, with no clear sustained improvement trend in recent years.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsWest Virginia average 4.8
Last Health inspection on Oct 2025
West Virginia average 43.1
West Virginia average 9.25
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
37 of 50 citations resulted from standard inspections; and 13 of 50 resulted from complaint investigations.
100% better than West Virginia averageWest Virginia average: 0.8
100% better than West Virginia averageWest Virginia average: 0.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
11% better than West Virginia average
0% compared with West Virginia average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
838 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 43 | 0 | 43 | 12,685 | 92 | 100% | 9 |
| Licensed Practical Nurse | 23 | 4 | 27 | 6,697 | 92 | 100% | 9.5 |
| Nurse Aide in Training | 20 | 0 | 20 | 4,191 | 92 | 100% | 9.1 |
| Registered Nurse | 11 | 0 | 11 | 3,659 | 92 | 100% | 8.6 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,636 | 65 | 71% | 7.1 |
| Other Dietary Services Staff | 16 | 0 | 16 | 1,364 | 89 | 97% | 6.5 |
| Mental Health Service Worker | 2 | 0 | 2 | 1,029 | 68 | 74% | 8.2 |
| Speech Language Pathologist | 6 | 0 | 6 | 810 | 73 | 79% | 6 |
| Physical Therapy Aide | 8 | 0 | 8 | 777 | 71 | 77% | 5.9 |
| Other Social Services Staff | 1 | 0 | 1 | 557 | 64 | 70% | 8.7 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Qualified Social Worker | 4 | 0 | 4 | 480 | 65 | 71% | 6.8 |
| Administrator | 1 | 0 | 1 | 400 | 50 | 54% | 8 |
| Physical Therapy Assistant | 1 | 0 | 1 | 388 | 62 | 67% | 6.3 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 218 | 64 | 70% | 2.9 |
| Occupational Therapy Aide | 0 | 1 | 1 | 196 | 24 | 26% | 8.2 |
| Medical Director | 0 | 1 | 1 | 106 | 86 | 93% | 1.2 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 77 | 47 | 51% | 1.5 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
16.7
48% worse than West Virginia averageWest Virginia average: 11.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.0
42% worse than West Virginia averageWest Virginia average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
31.8%
68% worse than West Virginia averageWest Virginia average: 18.9%
Percent of long-stay residents whose ability to move independently worsened
30.6%
40% worse than West Virginia averageWest Virginia average: 21.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.7%
23% worse than West Virginia averageWest Virginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.3%
27% better than West Virginia averageWest Virginia average: 4.5%
Percent of long-stay high risk residents with pressure ulcers
10.6%
114% worse than West Virginia averageWest Virginia average: 4.9%
Percent of long-stay residents with a urinary tract infection
2.4%
21% worse than West Virginia averageWest Virginia average: 2.0%
Percent of long-stay residents who lose too much weight
7.3%
11% worse than West Virginia averageWest Virginia average: 6.6%
Percent of long-stay residents who have depressive symptoms
9.5%
55% worse than West Virginia averageWest Virginia average: 6.1%
Percent of long-stay residents who received an antipsychotic medication
6.5%
51% better than West Virginia averageWest Virginia average: 13.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.1%
In line with West Virginia averageWest Virginia average: 96.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
85.1%
13% worse than West Virginia averageWest Virginia average: 97.6%
Number of hospitalizations per 1,000 long-stay resident days.
1.80
In line with West Virginia averageWest Virginia average: 1.86
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.36
29% better than West Virginia averageWest Virginia average: 1.92
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.0%
In line with West Virginia averageWest Virginia average: 78.6%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
5% worse than West Virginia averageWest Virginia average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
73.8%
7% worse than West Virginia averageWest Virginia average: 79.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
30.1%
31% worse than West Virginia averageWest Virginia average: 23.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.1%
10% better than West Virginia averageWest Virginia average: 12.4%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than West Virginia averageWest Virginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
37.5%
30% worse than West Virginia averageWest Virginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
39.8%
21% worse than West Virginia averageWest Virginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
34% of new residents, usually for short-term rehab.
53% of new residents, often for short stays.
13% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
94Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Willows Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #23 / 46Payroll — State benchmarkedThis home is ranked 23rd out of 46 homes in West Virginia. Shows total annual staff payroll benchmarked to the West Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Jacquie Morgante is a licensed speech pathologist with 25 years of experience, including 10 years working with senior residents at Wyoming County Community Health System. She is passionate about caring for the elderly and helping them live healthier, happier, and fuller lives. Jacquie serves as the Administrator and Resident Care Supervisor at Willows Center, ensuring compassionate and expert care for all residents.
2.2 miles from city center
Estimated distance in miles from Parkersburg's city center to Willows Center's address, calculated via Google Maps.
— 1.07 miles to nearest hospital (Integrated Health Centers of West Virginia - Parkersburg South Campus)
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Willows Center is located in Parkersburg, West Virginia.
Here are the financial assistance programs available to residents in West Virginia.
The information below is reported by the West Virginia Department of Health and Human Resources, Office of Health Facility Licensure.
| Eagle Pointe Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Parkersburg (North Parkersburg) | 164 | 72.6% | -19% | 4.19 | -49% | +16% | $15.6k | 61 | 7.6 | 2 | 111 | 28 | Shannon Schulthesis | $21.8M | $8.7M | 39.9% | 515159 | ||||
| Worthington Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Parkersburg (North Parkersburg) | 105 | 176.2% | +96% | 3.51 | +19% | -3% | $104.1k | 38 | 4.8 | 4 | 185 | 10 | Alvin Lawson | $18.0M | $6.5M | 36.1% | 515047 | ||||
| Willows Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Parkersburg (Lauckport) | 97 | 94.8% | +5% | 2.80 | -26% | -23% | $0 | 50 | 7.1 | - | 86 | 11 | 723 Summers Street Operations, LLC | $18.6M | $5.9M | 31.9% | 515085 | ||||
| Ohio Valley Health Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Parkersburg | 66 | 78.8% | -12% | 3.70 | -7% | +2% | $21.6k | 26 | 8.7 | 1 | 52 | 14 | Camden Clark Health Services Inc | $3.6M | $2.1M | 58.4% | 515181 |
Willows Center is in the Lauckport neighborhood of Parkersburg.
The legal owner and operator of Willows Center is 723 Summers Street Operations, LLC.
Willows Center has a walk score of 11. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to WV state health department records, Willows Center's license number is 83.
According to WV state health department records, Willows Center's license expires on March 31, 2026.
Willows Center's occupancy is 95%.
Willows Center has 97 beds.
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