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Willows Center
Exterior view of the Willows Center facility with landscaping Cozy resident room with two beds and décor Cozy common area with bookshelves and decorative display Rehabilitation area with equipment and exercise balls Cozy common area with seating and natural light Brightly decorated dining room with round tables Cozy common area with seating and decorative elements

Willows Center

723 Summers St, Parkersburg, WV 26101 View map Calculator: See prices in your area
Willows Center accepts Medicaid and Medicare.
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Willows Center accepts Medicaid and Medicare.

Overview of Willows Center

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Willows Center of the Genesis Healthcare Community is a nursing home ideal for residents who seek to relax and recover. Specializing in short-term rehabilitation and long-term care, the multi-awarded community provides professional and compassionate service for its residents. Willows Center cultivates the holistic needs of its residents in a home-like setting.

The services are multidisciplinary for both long-term skilled nursing and rehabilitation– focusing on post-surgical care, on-site therapy (physical, occupational, speech), strength conditioning, mobility improvement; colostomy care, dementia care, pain management, wound care; and medical professionals are on-call: nurse practitioners, and physicians.

Facility Direct Line (304) 428-5573
Facility Direct Line (304) 428-5573 thewillowsadulthome@gmail.com
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Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to West Virginia state averages

Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 40m per day ▼ 5% State avg: 42m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 48m per day ▼ 13% State avg: 55m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 2m per day ■ Avg State avg: 2h 4m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 1m per day ▼ 5% State avg: 3h 11m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 1m per day ▼ 67% State avg: 3m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 11m per day ▼ 52% State avg: 23m per day · National avg: 29m per day
Bed community size
97-bed community Rank #27 / 77Bed count — State benchmarkedThis home is ranked 27th out of 77 homes in West Virginia for Bed Count. Shows this facility's certified or reported bed count compared to other West Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in West Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
1 year in operation Rank #18 / 52Years in operation — State benchmarkedThis home is ranked 18th out of 52 homes in West Virginia for Years In Operation. Shows how long this facility has been in operation compared to other West Virginia facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in West Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 11 / 100 Rank #71 / 89Walk Score — State benchmarkedThis home is ranked 71st out of 89 homes in West Virginia for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across West Virginia facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in West Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
95%
Rank #12 / 65Occupancy rate — State benchmarkedThis home is ranked 12th out of 65 homes in West Virginia for Occupancy. Shows this facility's occupancy rate versus the West Virginia average, with its Statewide rank out of 65. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in West Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the West Virginia average: 89.9%
Occupied beds
92 / 97
Average occupied beds in West Virginia homes 77 beds

License Details

Facility TypeNursing Home (nh)
StatusActive
IssuanceMarch 25, 2025
ExpirationMarch 31, 2026 Expired
CountyWood
License Number83

Ownership & Operating Entity

Willows Center is legally operated by 723 Summers Street Operations, LLC.

Type Of Units

Supplemental Security Income Beds Units available for residents receiving Supplemental Security Income (SSI) benefits.
0 units
Certified LTC
97 units
Total beds
97 units

Therapy & Rehabilitation

2 services
Respite Care
Short-Term Rehab

Staffing & Medical

1 service
24-Hour Staffing

Contact Information

Fax(304) 428-7784

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

24/7 Supervision
Assistance With Activities Of Daily Living
All Inclusive
Housekeeping
Full Laundry And Linen Services
Restaurant-Style Dining Experience
Daily Activities And Socialization
Family-Oriented Care
Personal Care Services
ActivitiesDaily activities and socialization opportunities

Contact Willows Center

Inspection History

In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the West Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. WV average 2 Worse Metrics worse than West Virginia average:
• Total deficiencies (27% above)
• Deficiencies per inspection (171% above) 2 Better Metrics better than West Virginia average:
• Health investigations (50% below)
• Life safety inspections (33% below)
Latest Inspection June 2, 2024

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityWV Averagevs. WV Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 316249 This facility has 27% more total deficiencies than a typical West Virginia assisted living residence (316 vs. WV avg 249).↑ 27% worse
Deficiencies per inspection Info Average deficiencies per inspection. 39.514.6 This facility has 171% more deficiencies per inspection than a typical West Virginia assisted living residence (39.5 vs. WV avg 14.6).↑ 171% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityWV Averagevs. WV Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 817 This facility has had 53% fewer total inspections than the West Virginia average (8 vs. WV avg 17). More inspections can mean more regulatory scrutiny rather than worse care.↓ 53% fewer
Health investigations Info On-site investigations focused on resident health and care quality. 612 This facility has 50% fewer health investigations than a typical West Virginia assisted living residence (6 vs. WV avg 12).↓ 50% better
Life safety inspections Info Inspections focused on building safety — fire prevention, emergency egress, and similar. 23 This facility has 33% fewer life safety inspections than a typical West Virginia assisted living residence (2 vs. WV avg 3).↓ 33% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • December 22, 2025 complaint investigation found six deficiencies including failure to timely report abuse investigations, inadequate pressure ulcer care, poor food safety, and incomplete documentation affecting multiple residents.
  • October 30, 2025 complaint investigation substantiated failure to notify a resident’s Medical Power of Attorney of appointments, unattended resident at appointments, and inadequate meal supervision.
  • February 8, 2024 annual inspection cited 21 deficiencies including insufficient nursing staff, medication errors, infection control lapses, inaccurate care plans, grievance process failures, and unsafe food service practices.
Show Inspection Reports

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Long-stay resident measures
Below average West Virginia avg: 3.2 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.80
In line with West Virginia average

West Virginia average: 1.86

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.36
29% better than West Virginia average

West Virginia average: 1.92

Short-stay resident measures
Significantly below average West Virginia avg: 2.0 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 30.1%
31% worse than West Virginia average

West Virginia average: 23.0%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 11.1%
10% better than West Virginia average

West Virginia average: 12.4%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than West Virginia average

West Virginia average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 37.5%
30% worse than West Virginia average

West Virginia average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 39.8%
21% worse than West Virginia average

West Virginia average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Managed by Jacquie Morgante

Administrator & Resident Care Supervisor

25 years of experience

Jacquie Morgante is a licensed speech pathologist with 25 years of experience, including 10 years working with senior residents at Wyoming County Community Health System. She is passionate about caring for the elderly and helping them live healthier, happier, and fuller lives. Jacquie serves as the Administrator and Resident Care Supervisor at Willows Center, ensuring compassionate and expert care for all residents.

Places of interest near Willows Center

Address 0.8 miles from city center Info Estimated distance in miles from Parkersburg's city center to Willows Center's address, calculated via Google Maps.

Calculate Travel Distance to Willows Center

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Address

Compare Assisted Living around Parkersburg

The information below is reported by the West Virginia Department of Health and Human Resources, Office of Health Facility Licensure.

Willows Center
AL
Parkersburg (Lauckport)
97
Facility 97
WV AVG 81
Rank #27 / 77
No
11
Facility 11
WV AVG 37
Rank #71 / 89
Certified LTC (97)
1
Facility 1
WV AVG 3
Rank #18 / 52
 94.8% -
6
Facility 6
WV AVG 20.2
Rank #9 / 60
2
Facility 2
WV AVG 5.8
Rank #4 / 55
316
Facility 316
WV AVG 249
Rank #43 / 57
39.5
Facility 39.5
WV AVG 14.6
Rank #50 / 57
Cedar Grove Assisted Living
AL
Parkersburg
85
Facility 85
WV AVG 81
Rank #34 / 77
Yes
17
Facility 17
WV AVG 37
Rank #64 / 89
Private Rooms / Semi-Private Rooms
43
Facility 43
WV AVG 3
Rank #1 / 52
-A+Jodi Curry
16
Facility 16
WV AVG 20.2
Rank #30 / 60
3
Facility 3
WV AVG 5.8
Rank #9 / 55
320
Facility 320
WV AVG 249
Rank #44 / 57
16.8
Facility 16.8
WV AVG 14.6
Rank #34 / 57
The Wyngate Senior Living Community – Parkersburg
AL
IL
Parkersburg
65
Facility 65
WV AVG 81
Rank #45 / 77
Yes
11
Facility 11
WV AVG 37
Rank #71 / 89
-
1
Facility 1
WV AVG 3
Rank #18 / 52
 87.7% -Jamie Shutts-Anderson
13
Facility 13
WV AVG 20.2
Rank #28 / 60
4
Facility 4
WV AVG 5.8
Rank #21 / 55
182
Facility 182
WV AVG 249
Rank #29 / 57
10.7
Facility 10.7
WV AVG 14.6
Rank #25 / 57
Milestone Senior Living LLC
AL
IL
MC
Parkersburg (Kennedy Avenue)
27
Facility 27
WV AVG 81
Rank #71 / 77
No
46
Facility 46
WV AVG 37
Rank #32 / 89
-
1
Facility 1
WV AVG 3
Rank #18 / 52
 88.9% -Carman Leavitt
9
Facility 9
WV AVG 20.2
Rank #21 / 60
4
Facility 4
WV AVG 5.8
Rank #21 / 55
113
Facility 113
WV AVG 249
Rank #13 / 57
8.7
Facility 8.7
WV AVG 14.6
Rank #16 / 57
Love & Care Assisted Living
AL
Parkersburg
15
Facility 15
WV AVG 81
Rank #76 / 77
No
8
Facility 8
WV AVG 37
Rank #79 / 89
Private Rooms- 40.0% -Kyle Inman
7
Facility 7
WV AVG 20.2
Rank #13 / 60
2
Facility 2
WV AVG 5.8
Rank #4 / 55
33
Facility 33
WV AVG 249
Rank #4 / 57
3.7
Facility 3.7
WV AVG 14.6
Rank #6 / 57
View all Nearby Homes

Financial Assistance for
Assisted Living in West Virginia

Willows Center is located in Parkersburg, West Virginia.
Here are the financial assistance programs available to residents in West Virginia.

Get Financial aid guidance

Aged and Disabled Waiver

WV Medicaid A&D Waiver

Age 65+ or disabled
General West Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
WV

Rural state; limited providers in some areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home aides

West Virginia Lighthouse Program

WV Lighthouse

Age 60+
General West Virginia resident, at risk of nursing home.
Income Limits ~$2,000/month individual, varies
Asset Limits $5,000 individual
WV

Limited funding; rural focus.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Older Americans Act (OAA) Services

West Virginia OAA Services

Age 60+
General WV resident; no income/asset limits.
Income Limits (2025) None; donations encouraged.
Asset Limits Not assessed.
WV

Includes Meals on Wheels; serves ~20,000 annually; rural emphasis.

Benefits
Meals (~$5-$7/meal) Transportation Homemaker services (~4 hours/week) Respite (~5 days/year) Legal aid

Medicare Savings Program (MSP)

West Virginia Medicare Savings Program

Age 65+ or disabled
General WV resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
WV

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Low-Income Energy Assistance Program (LIEAP)

West Virginia LIEAP

Age 60+ prioritized
General WV resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
WV

Covers gas, electric, wood; emergency aid available.

Benefits
Heating aid ($300-$1,000/season) Emergency aid ($500 max)

Family Caregiver Support Program (FCSP)

West Virginia Family Caregiver Support Program

Age —
General Caregivers of 60+ needing care or 55+ caregivers of others; WV resident; 2+ ADLs.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed.
WV

Includes grandparent caregivers; serves ~1,500 annually.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

VA Aid and Attendance (A&A) and Housebound Benefits

West Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General WV resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
WV

High rural veteran use; supports care costs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Homestead Exemption for Seniors

West Virginia Homestead Exemption

Age 65+ or totally disabled
General WV resident, homeowner (homestead).
Income Limits (2025) None; tax-based eligibility.
Asset Limits Not assessed.
WV

$20,000 assessed value exemption; saves ~$200-$400/year.

Benefits
Tax exemption (~$200-$400/year avg.)

Senior Farmers’ Market Nutrition Program (SFMNP)

West Virginia SFMNP

Age 60+
General WV resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
WV

Vouchers (~$50/season); serves ~10,000 annually.

Benefits
Vouchers (~$50/season) for produce at farmers’ markets

Frequently Asked Questions about Willows Center

What neighborhood is Willows Center in?

Willows Center is in the Lauckport neighborhood of Parkersburg.

Who is the owner of Willows Center?

Willows Center is legally operated by 723 Summers Street Operations, LLC.

Is Willows Center in a walkable area?

Willows Center has a walk score of 11. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Willows Center?

According to WV state health department records, Willows Center's license number is 83.

When does Willows Center's license expire?

According to WV state health department records, Willows Center's license expires on March 31, 2026.

What is the occupancy rate at Willows Center?

Willows Center's occupancy is 95%.

Are pets allowed at Willows Center?

No, Willows Center has a no-pet policy.

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