Windsor Country Drive Care Center
Windsor Country Drive Care Center is a Nursing Home in California
Windsor Country Drive Care… is a Nursing Home in California
Windsor Country Drive Care Center
Windsor Country Drive Care Center is a Nursing Home in California
Windsor Country Drive Care… is a Nursing Home in California
Windsor Country Drive Care Center is a tight-knit nursing home with a cozy atmosphere. With an emphasis on rehabilitation services, the community excels in delivering family-like treatment in support of a comfortable and secure environment for recovery. The patient-care center ensures that residents also cultivate a sense of freedom and enjoyment during healing.
Windsor Country Drive Care Center practices a resident-focused approach to achieve results. With its professional and patient caregivers and comprehensive care plans, residents will get to immerse themselves in a range of services that include 24/7 nursing care, calendar-filled activities, rehabilitative programs, diabetes management, medication monitoring, and ADLs.
Cynthia Lagatuz serves as the Administrator at Windsor Country Drive Care Center, leading the community with dedication and professionalism. She oversees operations to ensure quality care and a supportive environment for all residents.
Home Information
Country Drive Post Acute
-
Occupancy trails most facilities in the state, suggesting excess open capacity. The facility operates with a larger bed count than most state competitors, supporting broader intake. Residents generally stay for shorter periods than state peers, pointing to quicker turnover.
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Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income trails most communities, suggesting tighter operating margins.
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Medicare nights run higher than most peers, indicating robust short-stay referrals. Medicaid nights are roughly in line with the state middle third, maintaining a balanced safety-net share. Private pay nights lead the state, showing strong demand from market-rate residents.
OccupancyBeds
126
Occupancy
86.3%
Total Bed Days Available
45990
Avg. Length of Stay
62 days
Avg. Residents per Day
109
FinanceHome Revenue
$20,418,511.00
Payroll Costs
$7,079,112.00
Profit
$-832,035.00
Total Home Costs
$18,626,631.00
Payroll % of Revenue
Percentage of home revenue spent on payroll costs.
Percentage of home revenue spent on payroll costs.
34.7%
House Specifics:CCN
55885
Rural vs. Urban
Urban
County
Alameda
Type of Control
Proprietary — Individual
OperationsTotal Admissions
600
Total Discharges
621
% Medicaid Admissions
6%
% Medicare Admissions
16%
% Private Pay Admissions
78%
% Medicaid Discharges
18%
% Medicare Discharges
16%
% Private Pay Discharges
66%
Quality Ratings
Overall Rating
CMS 5-star rating based on health inspections, staffing, and quality measures.
CMS 5-star rating based on health inspections, staffing, and quality measures.
4 / 5
Health Inspection Rating
Rating based on deficiencies found during state health inspections.
Rating based on deficiencies found during state health inspections.
4 / 5
Staffing Rating
Rating based on nurse staffing hours per resident per day.
Rating based on nurse staffing hours per resident per day.
4 / 5
QM Rating
Quality Measures rating based on clinical outcomes for residents.
Quality Measures rating based on clinical outcomes for residents.
4 / 5
Nurse Hours / Resident / Day
Total nurse staffing hours per resident per day.
Total nurse staffing hours per resident per day.
3.81 hrs
Medicaid, Medicare & Private
Medicare Nights
Number of resident nights paid by Medicare for short-term or rehab care.
Number of resident nights paid by Medicare for short-term or rehab care.
25897
Medicaid Nights
Resident nights covered by Medicaid for long-term care or support services.
Resident nights covered by Medicaid for long-term care or support services.
3978
Free Market Nights
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
8314
Walk Score: 79 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating: C+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Additional licensing details
CMS Certification Number:
55885
Types of Care at Windsor Country Drive Care Center
Nursing Home
Comparison Chart
The information below is reported by the California Department of Social Services and Department of Public Health.Compare Nursing Homes around Fremont
Fremont Healthcare Center
AL
For seniors needing help with daily tasks but not full-time nursing.
Fremont
115
No
A+
78
FREMONT HOLDING COMPANY GP LLC
89.0%
$18,041,883.00
$6,846,868.00
37.9%
102.90
4/5
4.1391
4/5
4/5
3/5
1
Windsor Country Drive Care Center
AL
For seniors needing help with daily tasks but not full-time nursing.
Fremont
126
No
C+
79
-
86.3%
$20,418,511.00
$7,079,112.00
34.7%
109.10
4/5
3.8137
4/5
4/5
4/5
-
Mission Valley Post Acute
AL
For seniors needing help with daily tasks but not full-time nursing.
Fremont
85
No
A-
72
BILLS, KELLY
89.8%
$13,853,616.00
$4,402,833.00
31.8%
80.70
5/5
3.6262
5/5
3/5
5/5
-
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Touring Checklist for Senior Living
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Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
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Places of interest near Windsor Country Drive Care Center
1.2 miles from city center
2500 Country Dr, Fremont, CA 94536
Calculate Travel Distance to Windsor Country Drive Care Center
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
168
Total Staff
119
Employees
49
Contractors
46,862
Total Hours (Quarter)
69
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 15 | 7.6 | No |
| Licensed Practical Nurse | 21 | 8.3 | No |
| Certified Nursing Assistant | 62 | 7.6 | No |
Staff by Category
Administration ⓘ
2 staff
7.1hs shift avg
Nursing Staff ⓘ
103 staff
7.7hs shift avg
Physicians & Practitioners ⓘ
3 staff
8.1hs shift avg
Therapy Services ⓘ
45 staff
5.7hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
5 staff
5hs shift avg
Dietary Services ⓘ
4 staff
7.8hs shift avg
Other Services ⓘ
6 staff
7.4hs shift avg
Contractor Analysis
7.2%
of total hours from contractors
3,369 contractor hours this quarter
Physical Therapy Assistant: 10
Qualified Social Worker: 5
Respiratory Therapy Technician: 14
Speech Language Pathologist: 6
Physical Therapy Aide: 12
Medical Director: 1
Occupational Therapy Assistant: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 62 | 0 | 62 | 25,182 | 91 | 100% | 7.6 |
| Licensed Practical Nurse | 21 | 0 | 21 | 7,180 | 91 | 100% | 8.3 |
| Registered Nurse | 15 | 0 | 15 | 5,218 | 91 | 100% | 7.6 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,411 | 91 | 100% | 7.8 |
| Dental Services Staff | 6 | 0 | 6 | 1,277 | 71 | 78% | 7.4 |
| RN Director of Nursing | 5 | 0 | 5 | 1,171 | 78 | 86% | 7.5 |
| Respiratory Therapy Technician | 0 | 14 | 14 | 1,092 | 84 | 92% | 5.5 |
| Speech Language Pathologist | 0 | 6 | 6 | 839 | 83 | 91% | 6.4 |
| Physical Therapy Assistant | 0 | 10 | 10 | 624 | 72 | 79% | 4.8 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 622 | 66 | 73% | 8.2 |
| Occupational Therapy Aide | 2 | 0 | 2 | 512 | 63 | 69% | 8 |
| Physical Therapy Aide | 0 | 12 | 12 | 467 | 67 | 74% | 4.9 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 59 | 65% | 7.9 |
| Administrator | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Qualified Social Worker | 0 | 5 | 5 | 255 | 49 | 54% | 5 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 57 | 8 | 9% | 7.1 |
| Medical Director | 0 | 1 | 1 | 36 | 12 | 13% | 3 |
| Dietitian | 1 | 0 | 1 | 7 | 1 | 1% | 7 |
Health Inspection History
Source: CMS Health Citations (Mar 2019 – Aug 2025)
6
Inspections
33
Total Citations
0
Critical (J-L)
1
Serious (G-I)
5.5
Citations/Inspection
Aug 2025
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
9
27% of total
Pharmacy Services
9
27% of total
Infection Control
2
6% of total
Resident Rights
2
6% of total
Environmental
1
3% of total
Citation Sources
Standard Inspections
30
Complaint Investigations
3
State Comparison (CA)
Avg Citations (State)
50.2
This Facility: 33
Avg Critical (State)
0.4
This Facility: 0
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Aug 08, 2025 | E | Infection Control | F0880 | Corrected |
| Apr 24, 2025 | F | Nursing Services | F0725 | Corrected |
| Apr 24, 2025 | D | Pharmacy | F0759 | Corrected |
| Apr 24, 2025 | E | Pharmacy | F0761 | Corrected |
| Apr 24, 2025 | D | Quality of Care | F0679 | Corrected |
| Apr 24, 2025 | D | Quality of Care | F0698 | Corrected |
| Mar 06, 2025 | G | Quality of Care | F0686 | Corrected |
| Jul 25, 2023 | D | Pharmacy | F0757 | Corrected |
| May 18, 2023 | F | Nutrition | F0812 | Corrected |
| May 18, 2023 | D | Pharmacy | F0758 | Corrected |
| May 18, 2023 | E | Pharmacy | F0759 | Corrected |
| May 18, 2023 | D | Pharmacy | F0760 | Corrected |
| May 18, 2023 | D | Quality of Care | F0684 | Corrected |
| May 18, 2023 | D | Quality of Care | F0695 | Corrected |
| May 18, 2023 | E | Quality of Care | F0698 | Corrected |
| May 18, 2023 | D | Care Planning | F0655 | Corrected |
| May 18, 2023 | D | Care Planning | F0657 | Corrected |
| Mar 21, 2019 | E | Environmental | F0908 | Corrected |
| Mar 21, 2019 | E | Infection Control | F0880 | Corrected |
| Mar 21, 2019 | E | Nursing Services | F0725 | Corrected |
| Mar 21, 2019 | D | Nursing Services | F0726 | Corrected |
| Mar 21, 2019 | E | Nutrition | F0804 | Corrected |
| Mar 21, 2019 | E | Nutrition | F0809 | Corrected |
| Mar 21, 2019 | E | Nutrition | F0812 | Corrected |
| Mar 21, 2019 | E | Pharmacy | F0755 | Corrected |
| Mar 21, 2019 | E | Pharmacy | F0756 | Corrected |
| Mar 21, 2019 | E | Pharmacy | F0759 | Corrected |
| Mar 21, 2019 | E | Quality of Care | F0684 | Corrected |
| Mar 21, 2019 | D | Quality of Care | F0688 | Corrected |
| Mar 21, 2019 | D | Quality of Care | F0697 | Corrected |
| Mar 21, 2019 | E | Care Planning | F0656 | Corrected |
| Mar 21, 2019 | E | Resident Rights | F0550 | Corrected |
| Mar 21, 2019 | D | Resident Rights | F0582 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Windsor NorCal 13 Holdings, LLC
Resident Census by Payment Source
115
Total Residents
Medicare
5
(4.3%)
ⓘ
Medicaid
76
(66.1%)
ⓘ
Private Pay/Other
34
(29.6%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
High-Risk Clinical Events
6.0
Score
10% better than avg
State avg: 6.6
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Functional Decline
8.7
Score
23% better than avg
State avg: 11.3
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Need for Help with Daily Activities Increased
6.2%
Lost Too Much Weight
6.9%
Urinary Tract Infection
0.0%
Depressive Symptoms
1.8%
Falls with Major Injury
1.5%
Pneumococcal Vaccine
89.7%
Antipsychotic Use
2.0%
Walking Ability Worsened
6.1%
Influenza Vaccine
89.3%
High Risk Residents with Pressure Ulcers
9.2%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
13.9%
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Pneumococcal Vaccine
69.1%
26% worse than avg
State: 94.0%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.2%
90% better than avg
State: 1.5%
Influenza Vaccine
63.4%
32% worse than avg
State: 93.2%
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for California Seniors
Program
State Program Name
Eligibility
Benefits
Multipurpose Senior Services Program
MSSP (Medi-Cal Waiver)
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
California IHSS
Official government program page
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
CA MSSP
Official government program page
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
CA ALW
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
CA CARES
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
CA LIHEAP
Official government program page
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
MSSP (Medi-Cal Waiver)
Multipurpose Senior Services Program
Requirements:
- General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual), $3,000 (couple).
- CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
California IHSS
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
CA MSSP
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
CA PTP
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
CA ALW
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
CA CARES
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
CA LIHEAP
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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