Occupancy rate
52%
Lower than the Indiana average: 68.1%Woodland Terrace of New Palestine
Assisted Living, Independent Living & Memory Care · New Palestine, IN
Woodland Terrace of New Palestine
Assisted Living, Independent Living & Memory Care · New Palestine, IN
Overview of Woodland Terrace of New Palestine
Nestled in the harmonious city of New Palestine, IN, Woodland Terrace is an esteemed senior living community providing assisted living, independent living, and memory care. The community features a variety of pet-friendly and spacious floor plans including studio, one-bedroom, two-bedroom apartments, and private suites. To foster familiarity and optimize comfort, residents are encouraged to personalize their chosen accommodations. Thrive and age gracefully with a compassionate and highly skilled team handling the chores.
Woodland Terrace promotes a vibrant community, focusing on seniors’ well-being for an unmatched living experience. With a jam-packed calendar of wonderful activities, residents enjoy a fun moment with friends or explore something new with their time. Participate in fun and inspiring conversations on mealtimes over healthy and delicious meals that cater to residents’ dietary needs and cravings. The community is well-equipped with fabulous amenities for seniors to remain active and engaged such as a warm-water pool, a pub, a movie theater, a library, and a fitness center.
165-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
18 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 25 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Occupancy
Lower than the Indiana average: 68.1%Occupied beds
85 / 165
Average residents per home in Indiana
70 per day
Facility TypeAssisted Living / Residential Care Facility (rcf)
IssuanceJanuary 11, 2024
ExpirationOctober 31, 2025
License Number24-013896-1
Woodland Terrace of New Palestine is legally operated by Well Npsl Tenant, Llc, and administrated by Crystal Hayden.
Profit StatusProfit
Residential
165 units
Total beds
165 units
Staffing
Key information about the people who lead and staff this community.
Director of NursingJACQUELYNN ADKINS
ContactLori Volkman
Fax(317) 352-1570
What does this home offer?
Housing Options: Studio / 1 Bed / 2 Bed / 3 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
Types of Care at Woodland Terrace of New Palestine
Assisted Living
Independent Living
Memory Care
Inspection History
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
Since 2022 · 4 years of data
2 deficiencies
4 inspections
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2022 vs. Indiana state average
Overall vs. IN average
0 Worse
No metrics in this bucket.
8 Better
Metrics better than Indiana average:
• Total deficiencies (94% below)
• Deficiencies per year (94% below)
• Deficiencies per inspection (74% below)
• Total visits (79% below)
• Inspections with deficiencies (86% below)
• Inspection deficiency rate (32% below)
• Inspections (85% below)
• Complaint visits (75% below)
• Total deficiencies (94% below)
• Deficiencies per year (94% below)
• Deficiencies per inspection (74% below)
• Total visits (79% below)
• Inspections with deficiencies (86% below)
• Inspection deficiency rate (32% below)
• Inspections (85% below)
• Complaint visits (75% below)
Latest Inspection
February 7, 2025
Other
Deficiencies
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 2 | 36 | This facility has 94% fewer total deficiencies than a typical Indiana assisted living residence (2 vs. IN avg 36).↓ 94% better |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 0.5 | 9 | This facility has 94% fewer deficiencies per year than a typical Indiana assisted living residence (0.5 vs. IN avg 9).↓ 94% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 0.5 | 1.9 | This facility has 74% fewer deficiencies per inspection than a typical Indiana assisted living residence (0.5 vs. IN avg 1.9).↓ 74% better |
Inspections
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.
| 4 | 19 | This facility has 79% fewer total visits than a typical Indiana assisted living residence (4 vs. IN avg 19).↓ 79% better |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 1 | 7 | This facility has 86% fewer inspections with deficiencies than a typical Indiana assisted living residence (1 vs. IN avg 7).↓ 86% better |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 25% | 37% | This facility has 12 percentage points lower inspection deficiency rate than a typical Indiana assisted living residence (25% vs. IN avg 37%).↓ 12% better |
|
Inspections
Routine, scheduled inspections conducted by state regulators.
| 2 | 13 | This facility has 85% fewer inspections than a typical Indiana assisted living residence (2 vs. IN avg 13).↓ 85% better |
Complaints & Investigations
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Complaint visits
On-site visits triggered by formal complaints. Formal complaints can result in multiple visits.
| 2 | 8 | This facility has 75% fewer complaint visits than a typical Indiana assisted living residence (2 vs. IN avg 8).↓ 75% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on February 7, 2025, identified deficiencies related to water temperatures in residents’ rooms on the memory care unit and food storage practices in the kitchen. Earlier inspections were mostly in compliance, with the March 13, 2024, survey showing no deficiencies and complaint investigations in 2022 and 2023 resulting in no cited deficiencies despite some substantiated complaints. The main issues involved environmental safety factors such as temperature control and food handling. There were no fines, immediate jeopardy findings, or enforcement actions listed in the available reports. The pattern suggests isolated environmental concerns in the latest inspection following a period of compliance and no cited deficiencies.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLiving Spaces & Floor Plans for Woodland Terrace of New Palestine
Woodland Terrace Of New Palestine P3
Woodland Terrace Of New Palestine P1
Woodland Terrace Of New Palestine P2
Places of interest near Woodland Terrace of New Palestine
1.3 miles from city center
Estimated distance in miles from New Palestine's city center to Woodland Terrace of New Palestine's address, calculated via Google Maps.
— 9.78 miles to nearest hospital (Community Hospital East)
Calculate Travel Distance to Woodland Terrace of New Palestine
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Financial Assistance for
Assisted Living in Indiana
Woodland Terrace of New Palestine is located in New Palestine, Indiana.
Here are the financial assistance programs available to residents in Indiana.
Frequently Asked Questions about Woodland Terrace of New Palestine
Who is the Director of Nursing at Woodland Terrace of New Palestine?
Jacquelynn Adkins is the Director of Nursing at Woodland Terrace of New Palestine.
Who is the owner of Woodland Terrace of New Palestine?
The legal owner and operator of Woodland Terrace of New Palestine is Well Npsl Tenant, Llc.
Is Woodland Terrace of New Palestine in a walkable area?
Woodland Terrace of New Palestine has a walk score of 25. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Woodland Terrace of New Palestine?
According to IN state health department records, Woodland Terrace of New Palestine's license number is 24-013896-1.
When does Woodland Terrace of New Palestine's license expire?
According to IN state health department records, Woodland Terrace of New Palestine's license expires on October 31, 2025.
What is the occupancy rate at Woodland Terrace of New Palestine?
Woodland Terrace of New Palestine's occupancy is 52%.
Who is the administrator of Woodland Terrace of New Palestine?
Crystal Hayden is the administrator of Woodland Terrace of New Palestine.
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