StoryPoint Waterville
Assisted Living, Independent Living & Memory Care · Waterville, OH

StoryPoint Waterville

Assisted Living, Independent Living & Memory Care · Waterville, OH

Overview of StoryPoint Waterville

StoryPoint Waterville offers independent living, assisted living, and memory care in Waterville, Ohio. Independent living gives residents a private home with community services and no daily care, while assisted living adds help with tasks such as dressing, bathing, and taking medication.

Memory care provides a secured setting with supervision for a resident at risk of wandering. Having all three care levels in one community may suit someone whose needs could grow over time, since care can change without requiring a move elsewhere.

Residents live in private apartments available as studios, one bedroom, or two bedroom layouts. A studio keeps everything in one private space, while a two bedroom apartment may work for a couple moving together or for someone who wants a companion. Pets are allowed, so residents can bring a pet when they move in. StoryPoint Group operates the community. With a Walk Score of 40, the area depends on cars for most errands, meaning a resident who no longer drives will generally need a car or a ride.

By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 40 Rank #283 / 298Bed count — State benchmarked This assisted living community is ranked 283rd out of 298 assisted living communities we track in Ohio for bed count. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Ohio that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation. Rank #219 / 424Walk Score — State benchmarked This assisted living community is ranked 219th out of 424 assisted living communities we track in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Ohio that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.
40 / 100
BBB Rating Info An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
A+ Not Accredited
How BBB ratings work

About This Community

License Details

Facility TypeResidential Care Facility
StatusActive
CountyLucas

Ownership & Operating Entity

StoryPoint Waterville is administered by Selby Gerken.

Leadership

Director of NursingTara Smith

Additional Services

1 service
Transportation

Contact Information

Fax(419) 878-2030

Additional Policies & Features

Pets Allowed

Room Accommodations

Building Type3-story
Room Types
Apartment

Contact StoryPoint Waterville

Inspection History

In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. OH average 1 Worse Metrics worse than Ohio average:
• Total citations (33% above)
0 Better No metrics in this bucket.

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityOH Averagevs. OH Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 86.0 This facility has 33% more total citations than a typical Ohio assisted living residence (8 vs. OH avg 6).↑ 33% worse

Resident satisfaction survey results

Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.

Average score

85 / 100

Ohio average: 86 / 100

2022 – 2023 Period

Based on 16 completed resident interviews out of 33 eligible residents, collected November 2022 through May 2023.

Care and services

75 / 100

Ohio average: 89 / 100

Environment

95 / 100

Ohio average: 95 / 100

Moving in

85 / 100

Ohio average: 82 / 100

Facility culture

83 / 100

Ohio average: 86 / 100

Caregivers

89 / 100

Ohio average: 89 / 100

Spending time

80 / 100

Ohio average: 80 / 100

Meals and dining

91 / 100

Ohio average: 81 / 100

Family satisfaction survey results

The Scripps Gerontology Center at Miami University conducts a satisfaction survey among residents' family members, friends and guardians to assess quality of care and life.

Average score

85 / 100

Ohio average: 77 / 100

Latest survey results

Care and services

86 / 100

Ohio average: 80 / 100

Environment

77 / 100

Ohio average: 78 / 100

Moving in

92 / 100

Ohio average: 85 / 100

Facility culture

90 / 100

Ohio average: 78 / 100

Caregivers

87 / 100

Ohio average: 78 / 100

Spending time

79 / 100

Ohio average: 68 / 100

Meals and dining

85 / 100

Ohio average: 67 / 100

How often family visits residents at StoryPoint Waterville

Profile of respondents of this survey

Daily 0.0
Several times a week 40.0
Once a week 40.0
Two to three times a month 20.0
Once a month 0.0
Few times a year 0.0

Places of interest near StoryPoint Waterville

Address 1.7 miles from city center Info Estimated distance in miles from Waterville's city center to StoryPoint Waterville's address, calculated via Google Maps.

Calculate Travel Distance to StoryPoint Waterville

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Address

Compare Assisted Living around Toledo

Info below is compiled from the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
A score out of 100 based on in-person interviews with residents, conducted by an independent third party on behalf of the Ohio Department of Aging. Residents are asked about staff, activities, meals, administration, and overall experience. <em>Source: Ohio Long-Term Care Quality Navigator</em>
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
Putnam Heritage Assisted Living
AL
IL
RC
Ottawa
58
Facility 58
OH AVG 101
Rank #240 / 298
No
31
Facility 31
OH AVG 41
Rank #261 / 424
-A+Esther Simbaku
85
Facility 85
OH AVG 85.3
Rank #125 / 247
10
Facility 10
OH AVG 6
Rank #189 / 239
Landings of Oregon
AL
IL
MC
Oregon (Crossett's Eastwood Subdivision)
100
Facility 100
OH AVG 101
Rank #135 / 298
Yes
13
Facility 13
OH AVG 41
Rank #380 / 424
Studio / 1 Bed / 2 BedA+Larry Mccoy
84
Facility 84
OH AVG 85.3
Rank #145 / 247
13
Facility 13
OH AVG 6
Rank #214 / 239
StoryPoint Waterville
AL
IL
MC
Waterville
40
Facility 40
OH AVG 101
Rank #283 / 298
Yes
40
Facility 40
OH AVG 41
Rank #219 / 424
Studio / 1 Bed / 2 BedA+Selby Gerken
85
Facility 85
OH AVG 85.3
Rank #125 / 247
8
Facility 8
OH AVG 6
Rank #162 / 239
Glass Peaks Senior Living
AL
IL
MC
Toledo (Westgate)-No
55
Facility 55
OH AVG 41
Rank #114 / 424
Studio / 1 Bed / 2 BedA+---
Continuing Healthcare of Toledo
AL
IL
MC
NH
Toledo (Reynolds Corners)
75
Facility 75
OH AVG 101
Rank #193 / 298
No
32
Facility 32
OH AVG 41
Rank #259 / 424
--Michelle Hoff
64
Facility 64
OH AVG 85.3
Rank #246 / 247
-

Rank badges are statewide and care-type specific: each assisted living community is ranked against every other OH assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities

Financial assistance

Programs that may help with care and living costs in Ohio

StoryPoint Waterville is in Waterville, Ohio. These programs may support different care settings or living expenses. A listing does not confirm this community participates; our concierge team can help confirm.

Get financial aid guidance
Residential care support

Assisted Living Waiver (ALW)

Assisted Living Waiver (ALW)

Eligibility

General
Adults age 21+ meeting Medicaid financial and care-need requirements who live in an Ohio Department of Aging-certified assisted-living facility.
OH specifics
Medicaid assisted-living services require financial and care eligibility; room and board are a separate resident responsibility.

What it provides

  • Pays for covered care in an approved assisted-living facility; participants remain responsible for room and board.
Cash support · veterans

VA Aid and Attendance (A&A) and Housebound Benefits

VA Aid and Attendance (A&A) and Housebound Benefits

Who it is for
Veterans or survivors with VA pension eligibility and an Aid and Attendance or Housebound medical need
Income limit
2026 · Countable income is compared with the applicable maximum annual pension rate (MAPR), which varies by dependents and benefit category. For a veteran with one dependent and Aid and Attendance, MAPR is $34,488/year.
Asset limit
VA pension net-worth ceiling is $163,699 from December 1, 2025 through November 30, 2026. Net worth includes countable assets plus income for VA purposes; exclusions and transfer rules apply.

Eligibility

General
Aid and Attendance or Housebound is an increased VA pension rate for eligible veterans or surviving spouses who meet pension and additional care/disability requirements; it is not a stand-alone state benefit.
OH specifics
Federal VA pension rules apply nationwide.

What it provides

  • Monthly pension is based on the applicable MAPR less countable annual income; divided by 12. Maximum annual veteran Aid and Attendance rates are $29,093 without dependents and $34,488 with one dependent; actual payments may be lower.
In-home & community support

PASSPORT Waiver

PASSPORT Waiver

Eligibility

General
Adults age 60+ who meet Medicaid financial eligibility and nursing-facility level-of-care requirements and seek care at home.
OH specifics
PASSPORT is a Medicaid waiver supporting eligible older Ohioans at home or in community settings instead of nursing facilities.

What it provides

  • Assessed home and community-based services; including personal-care assistance; through the PASSPORT Medicaid waiver.
Caregiver support

National Family Caregiver Support Program

National Family Caregiver Support Program

Who it is for
Family or informal caregivers of an older adult

Eligibility

General
Family and informal caregivers seeking support through the state aging network; individual services are assessed through local providers.

What it provides

  • Caregiver support through the Ohio aging network and local providers; funded under the National Family Caregiver Support Program.
Medicare costs

Medicare Savings Program (MSP)

Medicare Savings Program (MSP)

Who it is for
Medicare beneficiaries with limited income who need help with premiums or cost sharing

Eligibility

General
Medicare beneficiary; the state determines the applicable Medicare Savings Program. QMB helps with premiums and Medicare cost sharing; SLMB and QI generally help with Part B premiums.
OH specifics
QI requires annual application and is funded first-come, first-served with priority for prior recipients. QMB, SLMB and QI confer Part D Extra Help.

What it provides

  • QMB pays eligible Part A/Part B premiums and Medicare deductibles and cost sharing; SLMB and QI pay Part B premiums. The exact benefit depends on the approved program.
Energy assistance

Home Energy Assistance Program (HEAP)

Home Energy Assistance Program (HEAP)

Eligibility

General
Income-eligible households with qualifying home-energy costs; the administering agency applies household-size and program eligibility rules.
OH specifics
Administered by the Ohio Department of Job and Family Services effective April 6, 2026.

What it provides

  • Federally funded assistance with eligible household energy bills.
Homeowner tax relief

Homestead Exemption

Homestead Exemption

Income limit
2026 application · $41,000 in qualifying total 2025 income, subject to grandfathering and special-category exceptions; state and county guidance governs income calculation.

Eligibility

General
Qualifying Ohio homeowners age 65+ or with permanent and total disability; the property must be the principal home and applicable income requirements must be met.
OH specifics
For tax year 2026 the standard exemption shields up to $29,700 of home value; it is not a $29,700 tax refund.

What it provides

  • Tax savings equal the applicable local taxes on exempt home value.
Know before you visit

Frequently Asked Questions about StoryPoint Waterville

Quick answers from public records and the community's own listing.
01 Who is the Director of Nursing at StoryPoint Waterville?
Tara Smith is the Director of Nursing at StoryPoint Waterville.
02 Is StoryPoint Waterville in a walkable area?
StoryPoint Waterville has a walk score of 40. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
03 Are pets allowed at StoryPoint Waterville?
Yes, StoryPoint Waterville allows residents to bring their pets.
04 What is the best email address for StoryPoint Waterville?
The team at StoryPoint Waterville can be reached at SELBY.GERKEN@STORYPOINT.COM.
05 Who is the administrator of StoryPoint Waterville?
Selby Gerken is the administrator of StoryPoint Waterville.
06 How many beds does StoryPoint Waterville have?
StoryPoint Waterville has 40 beds.
07 Has StoryPoint Waterville had any citations?
StoryPoint Waterville has had 8 reported citations according to records from Ohio Department of Aging (ODA).