Heatherwood Memory Care

Overview of Heatherwood Memory Care

Settled in the peaceful neighborhood of Walnut Creek, CA, Heatherwood Memory Care is a trusted senior living community focusing on memory care services. Here, residents can receive different levels of care and support from a highly skilled and compassionate team. The community is dedicated to providing a home-like setting to ensure the comfort and security of those with cognitive conditions like Alzheimer’s disease and dementia.

Experience its above-and-beyond amenities and services including tasty and healthy meals tailored to the dietary needs of its residents. Moreover, weekly housekeeping and laundry services, together with other support services like transportation are offered to assure accessibility and relaxation during the stay. Join in specialized activities based on the immediate needs of its residents and meet new companions along the way. With Heatherwood Memory Care, seniors are guaranteed an empowering and inclusive living experience.

Facility Direct Line (925) 939-2833

32-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

3 years in operation

An established community with some operational experience and growing routines.

Walk Score: 96 / 100

Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

About this community

Occupancy

Occupancy rate

88%

Higher than the California average: 72.8%

Occupied beds

28 / 32

Average occupied beds in California homes 87 beds

Facility TypeResidential Care Elderly

IssuanceJuly 5, 2023

CountyContra Costa

Heatherwood Memory Care is legally operated by Gs East Bay Health, and administered by Ritchie Gonzales.

Licensed Nurses/CNAs

24-Hour Staffing

Activities

Since 2023 · 3 years of data 0 citations 7 total visits 2 complaint visits 2 official inspections 2 complaint investigations

Inspection Score

14 points above the California average for assisted living residences (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. California state average

Overall vs. CA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	0	10	This facility has 100% fewer total citations than a typical California assisted living residence (0 vs. CA avg 10).↓ 100% better

Standout metricNo citations on file since 2023 — the California average is 10.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	7	16	This facility has 56% fewer total visits than a typical California assisted living residence (7 vs. CA avg 16).↓ 56% better
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	2	13	This facility has 85% fewer complaint visits than a typical California assisted living residence (2 vs. CA avg 13).↓ 85% better Rank #325 / 1386 Complaint visits — State benchmarked This home is ranked 325th out of 1386 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1386 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	3	7	This facility has 57% fewer other visits than a typical California assisted living residence (3 vs. CA avg 7).↓ 57% better
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	2	4	This facility has 50% fewer official inspections than a typical California assisted living residence (2 vs. CA avg 4).↓ 50% better
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	2	10	This facility has 80% fewer complaint investigations than a typical California assisted living residence (2 vs. CA avg 10).↓ 80% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

May 7, 2025 annual inspection found no deficiencies and confirmed all safety equipment and food storage met requirements.
Complaint investigations on November 7, 2024 and October 26, 2023 were both unfounded with no deficiencies cited.
July 24, 2024 annual inspection also found no deficiencies after reviewing safety, resident apartments, common areas, and records.

Show Inspection Reports

What does this home offer?

Pets Allowed

Building Type: Single-story

Fitness and Recreation

Managed by Ritchie Gonzales

Owner/Administrator

Ritchie Gonzales is the Owner and Administrator of Heatherwood Memory Care. He joined the community in 2017 as Assistant Administrator and became Owner/Administrator in 2022. Ritchie is a certified RCFE administrator with a Bachelor’s Degree in Commerce, majoring in Marketing Management, and has been involved in healthcare since 2001.

1.0 miles from city center Estimated distance in miles from Walnut Creek's city center to Heatherwood Memory Care's address, calculated via Google Maps.

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Compare Assisted Living around Contra Costa County

Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


Carlton Senior Living Pleasant Hill – Martinez	AL IL	Pleasant Hill	165 Facility 165 CA AVG 104 Rank #275 / 1644	Yes	65 Facility 65 CA AVG 57 Rank #887 / 2087	83 Facility 83 CA AVG 81 Rank #765 / 1400	4	6 Facility 6 CA AVG 13 Rank #651 / 1386	2 Facility 2 CA AVG 3 Rank #599 / 1159	37 Facility 37 CA AVG 13 Rank #55 / 1497	84.2%	-	Carlton Senior Living, LLC	Alove / 1 Bed
The Reutlinger Community	AL IL MC NH SNF	Danville	120 Facility 120 CA AVG 104 Rank #560 / 1644	No	30 Facility 30 CA AVG 57 Rank #1715 / 2087	86 Facility 86 CA AVG 81 Rank #631 / 1400	4	11 Facility 11 CA AVG 13 Rank #884 / 1386	1 Facility 1 CA AVG 3 Rank #413 / 1159	26 Facility 26 CA AVG 13 Rank #217 / 1497	65.0%	A+	Reutlinger Community, The And Eskaton Properties Inc	Studio / 1 Bed
Aegis Living Moraga	AL HOS MC RC	Moraga (School Tree)	100 Facility 100 CA AVG 104 Rank #697 / 1644	Yes	66 Facility 66 CA AVG 57 Rank #854 / 2087	86 Facility 86 CA AVG 81 Rank #631 / 1400	5	6 Facility 6 CA AVG 13 Rank #651 / 1386	0 Facility 0 CA AVG 3 Rank #1 / 1159	17 Facility 17 CA AVG 13 Rank #458 / 1497	76.0%	-	Aegis Senior Communities, LLC	Studio / 1 Bed
Willow Creek Alzheimer’s & Dementia Care Community	AL HOS MC	Castro Valley	49 Facility 49 CA AVG 104 Rank #1129 / 1644	No	80 Facility 80 CA AVG 57 Rank #416 / 2087	93 Facility 93 CA AVG 81 Rank #242 / 1400	5	4 Facility 4 CA AVG 13 Rank #526 / 1386	0 Facility 0 CA AVG 3 Rank #1 / 1159	19 Facility 19 CA AVG 13 Rank #401 / 1497	75.5%	-	Altcare Willow Creek, Inc And Asram Living LLC	Studio
Heatherwood Memory Care	AL MC	Walnut Creek	32 Facility 32 CA AVG 104 Rank #1245 / 1644	Yes	96 Facility 96 CA AVG 57 Rank #43 / 2087	95 Facility 95 CA AVG 81 Rank #108 / 1400	2	2 Facility 2 CA AVG 13 Rank #325 / 1386	0 Facility 0 CA AVG 3 Rank #1 / 1159	3 Facility 3 CA AVG 13 Rank #1219 / 1497	87.5%	-	Gs East Bay Health	-

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Who is the owner of Heatherwood Memory Care?

Heatherwood Memory Care is legally operated by Gs East Bay Health, and administered by Ritchie Gonzales.

Is Heatherwood Memory Care in a walkable area?

Heatherwood Memory Care has a walk score of 96. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

What is the occupancy rate at Heatherwood Memory Care?

Heatherwood Memory Care's occupancy is 88%.

How long has Heatherwood Memory Care been in business?

Heatherwood Memory Care has been operating for approximately 3 years, based on available licensing and registration records.

Are pets allowed at Heatherwood Memory Care?

Yes, Heatherwood Memory Care allows residents to bring their pets.

Who is the administrator of Heatherwood Memory Care?

Ritchie Gonzales is the administrator of Heatherwood Memory Care.

How many beds does Heatherwood Memory Care have?

Heatherwood Memory Care has 32 beds.

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