Heatherwood Memory Care

Overview of Heatherwood Memory Care

Settled in the peaceful neighborhood of Walnut Creek, CA, Heatherwood Memory Care is a trusted senior living community focusing on memory care services. Here, residents can receive different levels of care and support from a highly skilled and compassionate team. The community is dedicated to providing a home-like setting to ensure the comfort and security of those with cognitive conditions like Alzheimer’s disease and dementia.

Experience its above-and-beyond amenities and services including tasty and healthy meals tailored to the dietary needs of its residents. Moreover, weekly housekeeping and laundry services, together with other support services like transportation are offered to assure accessibility and relaxation during the stay. Join in specialized activities based on the immediate needs of its residents and meet new companions along the way. With Heatherwood Memory Care, seniors are guaranteed an empowering and inclusive living experience.

Facility Direct Line (925) 939-2833

Capacity and availability

32-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

3 years in operation

An established community with some operational experience and growing routines.

Walk Score: 96 / 100

Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

About this community

Occupancy

Occupancy rate

88%

Higher than the California average: 72.8%

Occupied beds

28 / 32

Average occupied beds in California homes 87 beds

Facility TypeResidential Care Elderly

IssuanceJuly 5, 2023

CountyContra Costa

Heatherwood Memory Care is legally operated by Gs East Bay Health, and administered by Ritchie Gonzales.

Licensed Nurses/CNAs

24-Hour Staffing

Activities

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. CA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	0	12	This facility has 100% fewer total citations than a typical California assisted living residence (0 vs. CA avg 12).↓ 100% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total inspections Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes.	7	16	This facility has had 56% fewer total inspections than the California average (7 vs. CA avg 16). More inspections can mean more regulatory scrutiny rather than worse care.↓ 56% fewer
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	2	13	This facility has had 85% fewer complaint visits than the California average (2 vs. CA avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 85% fewer Rank #325 / 1387 Complaint visits — State benchmarked This home is ranked 325th out of 1,387 homes we track in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1387 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	3	7	This facility has had 57% fewer other visits than the California average (3 vs. CA avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↓ 57% fewer
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	2	4	This facility has had 50% fewer official inspections than the California average (2 vs. CA avg 4). More inspections can mean more regulatory scrutiny rather than worse care.↓ 50% fewer
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	2	10	This facility has had 80% fewer complaint investigations than the California average (2 vs. CA avg 10). More inspections can mean more regulatory scrutiny rather than worse care.↓ 80% fewer

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What does this home offer?

Pets Allowed

Building Type: Single-story

Fitness and Recreation

Managed by Ritchie Gonzales

Owner/Administrator

Ritchie Gonzales is the Owner and Administrator of Heatherwood Memory Care. He joined the community in 2017 as Assistant Administrator and became Owner/Administrator in 2022. Ritchie is a certified RCFE administrator with a Bachelor’s Degree in Commerce, majoring in Marketing Management, and has been involved in healthcare since 2001.

1.0 miles from city center Estimated distance in miles from Walnut Creek's city center to Heatherwood Memory Care's address, calculated via Google Maps.

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Compare Assisted Living around Contra Costa County

Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


Carlton Senior Living Pleasant Hill – Martinez	AL IL	Pleasant Hill	165 Facility 165 CA AVG 103 Rank #274 / 1,645	Yes	65 Facility 65 CA AVG 58 Rank #887 / 2,057	14	6 Facility 6 CA AVG 13 Rank #651 / 1,387	2 Facility 2 CA AVG 3 Rank #724 / 1,433	37 Facility 37 CA AVG 13 Rank #52 / 1,507	84.2% Facility 84.2% CA AVG 75.9% Rank #484 / 1,452	-	Carlton Senior Living, LLC	Alove / 1 Bed
The Reutlinger Community	AL IL MC NH SNF	Danville	120 Facility 120 CA AVG 103 Rank #559 / 1,645	No	30 Facility 30 CA AVG 58 Rank #1,718 / 2,057	27	11 Facility 11 CA AVG 13 Rank #885 / 1,387	1 Facility 1 CA AVG 3 Rank #478 / 1,433	28 Facility 28 CA AVG 13 Rank #156 / 1,507	65.0% Facility 65.0% CA AVG 75.9% Rank #1,094 / 1,452	A+	Reutlinger Community, The And Eskaton Properties Inc	Studio / 1 Bed
Aegis Living Pleasant Hill	AL HOS MC RC	Pleasant Hill (Pleasant Valley)	90 Facility 90 CA AVG 103 Rank #843 / 1,645	Yes	74 Facility 74 CA AVG 58 Rank #597 / 2,057	18	0 Facility 0 CA AVG 13 Rank #1 / 1,387	2 Facility 2 CA AVG 3 Rank #724 / 1,433	32 Facility 32 CA AVG 13 Rank #105 / 1,507	81.1% Facility 81.1% CA AVG 75.9% Rank #652 / 1,452	F	Oak Park Blvd Pleasant Hill LLC And Aegis Senior Et A	Studio / Suite / 1 Bed
Willow Creek Alzheimer’s & Dementia Care Community	AL HOS MC	Castro Valley	49 Facility 49 CA AVG 103 Rank #1,130 / 1,645	No	80 Facility 80 CA AVG 58 Rank #416 / 2,057	10	4 Facility 4 CA AVG 13 Rank #525 / 1,387	0 Facility 0 CA AVG 3 Rank #1 / 1,433	19 Facility 19 CA AVG 13 Rank #424 / 1,507	75.5% Facility 75.5% CA AVG 75.9% Rank #794 / 1,452	-	Altcare Willow Creek, Inc And Asram Living LLC	Studio
Heatherwood Memory Care	AL MC	Walnut Creek	32 Facility 32 CA AVG 103 Rank #1,246 / 1,645	Yes	96 Facility 96 CA AVG 58 Rank #43 / 2,057	7	2 Facility 2 CA AVG 13 Rank #325 / 1,387	0 Facility 0 CA AVG 3 Rank #1 / 1,433	3 Facility 3 CA AVG 13 Rank #1,237 / 1,507	87.5% Facility 87.5% CA AVG 75.9% Rank #411 / 1,452	-	Gs East Bay Health	-

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Who is the owner of Heatherwood Memory Care?

Heatherwood Memory Care is legally operated by Gs East Bay Health, and administered by Ritchie Gonzales.

Is Heatherwood Memory Care in a walkable area?

Heatherwood Memory Care has a walk score of 96. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

What is the occupancy rate at Heatherwood Memory Care?

Heatherwood Memory Care's occupancy is 88%.

How long has Heatherwood Memory Care been in business?

Heatherwood Memory Care has been operating for approximately 3 years, based on available licensing and registration records.

Are pets allowed at Heatherwood Memory Care?

Yes, Heatherwood Memory Care allows residents to bring their pets.

Who is the administrator of Heatherwood Memory Care?

Ritchie Gonzales is the administrator of Heatherwood Memory Care.

How many beds does Heatherwood Memory Care have?

Heatherwood Memory Care has 32 beds.

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