Heritage Gardens
Heritage Gardens is a Nursing Home in California
Heritage Gardens is a Nursing Home in California
Heritage Gardens
Heritage Gardens is a Nursing Home in California
Heritage Gardens is a Nursing Home in California
Set in the neighborhood of Loma Linda, CA, Heritage Gardens is a classic senior living community, offering excellent assisted living, skilled nursing, and rehabilitation services. The community features 110 units of carefully designed private and semi-private accommodations to provide residents a comfortable living environment that encourages a restful living environment. With a dependable care team available round-the-clock, residents are guaranteed to enjoy the care and support they need to maintain their overall well-being.
Offering access to physical therapy, occupational therapy, and speech therapy services, the community guarantees residents have the tools they need to maintain their strength, mobility, and functionality. Most of the residents’ chores are also handled to give residents the freedom to do the things they love. Various activities and amenities are also available to help residents maintain an active lifestyle.
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The property runs a smaller bed inventory than most peers, focusing on a more intimate census. Resident stays are comparable to other state facilities, implying stable turnover.
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Home revenue lands near the state median, signaling steady but not standout inflows. Payroll outlays align with state averages, keeping staffing resources on par with peers. Total income trails most communities, suggesting tighter operating margins.
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Medicare nights lag behind other facilities, revealing limited Medicare demand. Medicaid nights fall below most peers, pointing to lighter Medicaid reliance. Private pay nights lead the state, showing strong demand from market-rate residents.
Occupancy
Finance
Percentage of home revenue spent on payroll costs.
House Specifics:
OperationsQuality Ratings
CMS 5-star rating based on health inspections, staffing, and quality measures.
Rating based on deficiencies found during state health inspections.
Rating based on nurse staffing hours per resident per day.
Quality Measures rating based on clinical outcomes for residents.
Total nurse staffing hours per resident per day.
Medicaid, Medicare & Private
Number of resident nights paid by Medicare for short-term or rehab care.
Resident nights covered by Medicaid for long-term care or support services.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
How BBB ratings work
About this community
California average: 71%
LICENSEDAdditional licensing details
Ownership & operating entity
Heritage Gardens is legally operated by HERITAGE HEALTH CARE INC.
Care Services
What does this home offer?
Accept Medicaid: Yes
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Accept Medicaid
Transportation Services
Total Residents
Fitness and Recreation
Parking Available
Three Meals Per Day
Types of Care at Heritage Gardens
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
22 visits/inspections
21 visits/inspections triggered by complaints
3 other visits
California average: 14 visits/inspections
California average: 12 complaint visits
California average: 3 inspections
7 citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 9 citations
Inspection Report Summary for Heritage Gardens
The California Department of Social Services conducted a series of unannounced inspections at Heritgae Gardens between May 2020 and August 2023, addressing complaints that ranged from inadequate medical care to improper supplies for residents. In the 2021 investigation, the agency found that staff had not consistently followed a physician’s order for topical treatment, a finding that was substantiated under Title 22, Division 6. That same visit also identified that residents had not received the prescribed diaper sizes, a deficiency that the evaluator cited and required a plan of correction. A 2022 review found a complaint about visitors being denied entry due to COVID‑19 protocols and rude staff conduct to be unfounded, after confirmation that the alleged resident was not housed there and that access procedures had been followed.
In 2022, a subsequent investigation again highlighted problems with diaper supply. The evaluator confirmed that the facility had been receiving the wrong size pull‑ups for a resident and had failed to secure an alternative provider while awaiting correct orders from Innovage. The allegation was substantiated, and the report noted the facility’s failure to rectify the situation by the specified deadline. Earlier, in July 2023, a licensing program analyst returned to address and correct an earlier report, with the administrator acknowledging receipt and the agency’s appeal rights. Throughout the series, the facility’s administrator consistently cooperated with inspectors, provided documentation, and received guidance on compliance.
The pattern that emerges is one of repeated issues with basic resident care—particularly the provision of proper diapers and adherence to medical orders—intermixed with isolated complaints that were found to be unsubstantiated or unfounded. The agency’s findings have required the facility to develop corrective action plans, submit written statements of understanding, and maintain records for public review. These repeated investigations underscore the importance of ongoing oversight to ensure that Heritgae Gardens meets California’s standards for safe and quality care.
Comparison Chart
The information below is reported by the California Department of Social Services and Department of Public Health.For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
Touring Checklist for Senior Living
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Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
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Places of interest near Heritage Gardens
0.6 miles from city center
25271 Barton Rd, Loma Linda, CA 92354
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 38 | 6.5 | Yes |
| Licensed Practical Nurse | 52 | 7.7 | Yes |
| Certified Nursing Assistant | 101 | 7.5 | Yes |
Staff by Category
Contractor Analysis
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 75 | 26 | 101 | 23,229 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 28 | 24 | 52 | 8,577 | 91 | 100% | 7.7 |
| RN Director of Nursing | 7 | 0 | 7 | 2,922 | 80 | 88% | 8.5 |
| Registered Nurse | 7 | 31 | 38 | 2,255 | 91 | 100% | 6.5 |
| Other Dietary Services Staff | 7 | 0 | 7 | 2,009 | 91 | 100% | 7.5 |
| Physical Therapy Aide | 0 | 7 | 7 | 1,042 | 68 | 75% | 5.7 |
| Speech Language Pathologist | 0 | 6 | 6 | 965 | 77 | 85% | 6 |
| Dental Services Staff | 2 | 0 | 2 | 936 | 63 | 69% | 8.1 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Occupational Therapy Aide | 0 | 4 | 4 | 197 | 44 | 48% | 4.2 |
| Physical Therapy Assistant | 0 | 2 | 2 | 193 | 65 | 71% | 2.9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 150 | 60 | 66% | 2.1 |
| Other Physician | 0 | 2 | 2 | 48 | 41 | 45% | 1.1 |
| Qualified Social Worker | 0 | 1 | 1 | 34 | 26 | 29% | 1.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 31 | 3 | 3% | 10.3 |
| Medical Director | 0 | 1 | 1 | 26 | 13 | 14% | 2 |
| Physician Assistant | 0 | 2 | 2 | 17 | 7 | 8% | 2.4 |
Health Inspection History
Source: CMS Health Citations (Nov 2019 – May 2025)
Citation Severity Distribution
Top Deficiency Categories
Citation Sources
State Comparison (CA)
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| May 06, 2025 | D | Resident Rights | F0550 | Corrected |
| Jan 16, 2025 | D | Administration | F0839 | Corrected |
| Jan 16, 2025 | F | Infection Control | F0880 | Corrected |
| Jan 16, 2025 | F | Nutrition | F0812 | Corrected |
| Jan 16, 2025 | D | Quality of Care | F0684 | Corrected |
| Jan 16, 2025 | D | Quality of Care | F0688 | Corrected |
| Jan 16, 2025 | D | Quality of Care | F0695 | Corrected |
| Jan 16, 2025 | D | Care Planning | F0637 | Corrected |
| Jan 16, 2025 | D | Care Planning | F0641 | Corrected |
| Dec 12, 2024 | D | Quality of Care | F0684 | Corrected |
| Sep 05, 2024 | D | Quality of Care | F0677 | Corrected |
| May 03, 2024 | D | Abuse/Neglect | F0604 | Corrected |
| Dec 19, 2023 | D | Resident Rights | F0550 | Corrected |
| Nov 04, 2023 | D | Abuse/Neglect | F0610 | Corrected |
| Sep 29, 2023 | D | Pharmacy | F0761 | Corrected |
| Sep 24, 2023 | D | Infection Control | F0880 | Corrected |
| Sep 10, 2023 | D | Nursing Services | F0725 | Corrected |
| Jul 15, 2022 | D | Environmental | F0908 | Corrected |
| Jul 15, 2022 | D | Infection Control | F0880 | Corrected |
| Jul 15, 2022 | D | Nutrition | F0802 | Corrected |
| Jul 15, 2022 | E | Nutrition | F0805 | Corrected |
| Jul 15, 2022 | F | Nutrition | F0812 | Corrected |
| Jul 15, 2022 | E | Pharmacy | F0755 | Corrected |
| Jul 15, 2022 | D | Pharmacy | F0759 | Corrected |
| Jul 15, 2022 | D | Pharmacy | F0761 | Corrected |
| Jul 15, 2022 | D | Quality of Care | F0684 | Corrected |
| Jul 15, 2022 | D | Quality of Care | F0692 | Corrected |
| Jul 15, 2022 | D | Quality of Care | F0693 | Corrected |
| Jul 15, 2022 | D | Quality of Care | F0695 | Corrected |
| Jul 15, 2022 | D | Quality of Care | F0698 | Corrected |
| Jul 15, 2022 | D | Care Planning | F0641 | Corrected |
| Jul 15, 2022 | D | Care Planning | F0842 | Corrected |
| Jul 15, 2022 | D | Resident Rights | F0558 | Corrected |
| Jul 15, 2022 | D | Resident Rights | F0583 | Corrected |
| Nov 25, 2019 | K | Abuse/Neglect | F0600 | Corrected |
| Nov 25, 2019 | E | Infection Control | F0880 | Corrected |
| Nov 25, 2019 | D | Nutrition | F0802 | Corrected |
| Nov 25, 2019 | F | Nutrition | F0804 | Corrected |
| Nov 25, 2019 | F | Nutrition | F0812 | Corrected |
| Nov 25, 2019 | D | Nutrition | F0814 | Corrected |
| Nov 25, 2019 | D | Pharmacy | F0761 | Corrected |
| Nov 25, 2019 | E | Quality of Care | F0684 | Corrected |
| Nov 25, 2019 | D | Quality of Care | F0697 | Corrected |
| Nov 25, 2019 | E | Care Planning | F0641 | Corrected |
| Nov 25, 2019 | D | Resident Rights | F0580 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Resident Census by Payment Source
Programs & Services
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for California Seniors
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
Multipurpose Senior Services Program
Requirements:
- General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual), $3,000 (couple).
- CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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