2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Serving the area of Flagstaff, AZ, The Peaks, a Senior Living Community is a compassionate senior living community that aims to provide a healthy aging lifestyle. The community offers bungalow living, independent living, assisted living, and memory care to accommodate residents’ ever-changing needs. Residences here are equipped with convenient features and services like housekeeping and maintenance for residents’ convenience.
Cozy common areas, fun activities, and amenities like a salon, fitness center, pool, spa, and library are offered to keep residents stimulated and entertained. Chef-inspired meals are served restaurant-style, giving residents an enjoyable dining experience. With 24-hour team members and emergency call systems, residents here enjoy a comfortable life within a safe and secure setting.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 21st out of 71 homes in Arizona for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 57m per day | ▲ 32% State avg: 43m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 41m per day | ▼ 35% State avg: 1h 3m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 58m per day | ▲ 27% State avg: 2h 20m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 6m per day | ▲ 13% State avg: 3h 39m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 8m per day | ▲ 35% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 31m per day | ■ Avg State avg: 31m per day · National avg: 29m per day |
The Peaks, A Senior Living Community is administered by Gary Olson.
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
A composite 0–100 score combining this facility's inspections, deficiencies, complaints, and enforcement actions relative to the Arizona state average. The score below shows how many points this facility sits above or below the typical Arizona nursing home score (the benchmark); higher is better.
17 points below the Arizona average for nursing homes (82/100)
Rank #42 / 53 in Arizona Inspection Score — State benchmarked This home is ranked 42nd out of 53 homes in Arizona. Shows this facility's inspection score compared to the Arizona average among 53 comparable communities in the ranking pool. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. Inspection score: 65 out of 100. Letter grade D. 17 points below the Arizona average for nursing homes (82/100)
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 33 | 9 | This facility has 267% more total deficiencies than a typical Arizona nursing home (33 vs. AZ avg 9).↑ 267% worse Rank #489 / 500 Total deficiencies — State benchmarked This home is ranked 489th out of 500 homes in Arizona. Shows this facility's deficiencies compared to the Arizona average among 500 comparable communities in the ranking pool. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 8.3 | 2.3 | This facility has 261% more deficiencies per year than a typical Arizona nursing home (8.3 vs. AZ avg 2.3).↑ 261% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.2 | 1.8 | This facility has 22% more deficiencies per inspection than a typical Arizona nursing home (2.2 vs. AZ avg 1.8).↑ 22% worse Rank #442 / 500 Deficiencies per inspection — State benchmarked This home is ranked 442nd out of 500 homes in Arizona. Shows this facility's deficiencies per inspection compared to the Arizona average among 500 comparable communities in the ranking pool. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 1 | 0.9 | This facility has 11% more enforcement actions than a typical Arizona nursing home (1 vs. AZ avg 0.9).↑ 11% worse |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 15 | 5 | This facility has 200% more total inspections than a typical Arizona nursing home (15 vs. AZ avg 5).↑ 200% worse |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 13 | 6 | This facility has 117% more total complaints than a typical Arizona nursing home (13 vs. AZ avg 6).↑ 117% worse Rank #467 / 500 Total complaints — State benchmarked This home is ranked 467th out of 500 homes in Arizona. Shows this facility's complaint-related visits compared to the Arizona average among 500 comparable communities in the ranking pool. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
|
Complaints per year
Average complaints per year since 2022.
| 3.3 | 1.5 | This facility has 120% more complaints per year than a typical Arizona nursing home (3.3 vs. AZ avg 1.5).↑ 120% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Arizona average 6.3
Last Health inspection on Jul 2025
Arizona average 23.2
Arizona average 3.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 28 citations resulted from standard inspections; 2 of 28 resulted from complaint investigations; and 4 of 28 came from combined inspections (standard and complaint).
100% better than Arizona averageArizona average: 0.1
67% worse than Arizona averageArizona average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
61% more staff per resident than Arizona average
5% worse than Arizona average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
13 total: 6 full-time employees and 7 contractors.
13
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursAssists with medical care and medications.
16 total: 4 full-time employees and 12 contractors.
16
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.3 hoursHelps with daily care and mobility.
51 total: 39 full-time employees and 12 contractors.
51
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
4,113 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 39 | 12 | 51 | 10,117 | 92 | 100% | 8.8 |
| Licensed Practical Nurse | 4 | 12 | 16 | 2,536 | 91 | 99% | 10.3 |
| Registered Nurse | 6 | 7 | 13 | 2,088 | 91 | 99% | 8.7 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 977 | 65 | 71% | 8.3 |
| Nurse Aide in Training | 4 | 0 | 4 | 956 | 56 | 61% | 7.7 |
| Other Dietary Services Staff | 3 | 0 | 3 | 664 | 80 | 87% | 7.2 |
| Speech Language Pathologist | 0 | 3 | 3 | 568 | 74 | 80% | 6.9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 521 | 66 | 72% | 7.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 510 | 64 | 70% | 8 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Dietitian | 1 | 0 | 1 | 436 | 55 | 60% | 7.9 |
| Physical Therapy Assistant | 0 | 2 | 2 | 415 | 68 | 74% | 6.1 |
| Qualified Activities Professional | 1 | 0 | 1 | 355 | 47 | 51% | 7.6 |
| Qualified Social Worker | 0 | 1 | 1 | 200 | 48 | 52% | 4.2 |
| Occupational Therapy Aide | 0 | 4 | 4 | 117 | 58 | 63% | 1.6 |
| Dental Services Staff | 1 | 0 | 1 | 68 | 12 | 13% | 5.6 |
| Physical Therapy Aide | 0 | 1 | 1 | 52 | 17 | 18% | 3 |
| Medical Director | 0 | 1 | 1 | 45 | 6 | 7% | 7.5 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.0
5% worse than Arizona averageArizona average: 7.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.0
24% worse than Arizona averageArizona average: 16.1
Percent of long-stay residents whose need for help with daily activities has increased
7.7%
32% better than Arizona averageArizona average: 11.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.3%
55% worse than Arizona averageArizona average: 20.8%
Percent of long-stay residents experiencing one or more falls with major injury
1.8%
13% better than Arizona averageArizona average: 2.1%
Percent of long-stay high risk residents with pressure ulcers
16.4%
223% worse than Arizona averageArizona average: 5.1%
Percent of long-stay residents with a urinary tract infection
1.9%
41% worse than Arizona averageArizona average: 1.3%
Percent of long-stay residents who lose too much weight
6.0%
11% worse than Arizona averageArizona average: 5.4%
Percent of long-stay residents who have depressive symptoms
10.3%
130% worse than Arizona averageArizona average: 4.5%
Percent of long-stay residents who received an antipsychotic medication
13.8%
34% worse than Arizona averageArizona average: 10.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
In line with Arizona averageArizona average: 97.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than Arizona averageArizona average: 94.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.8%
In line with Arizona averageArizona average: 91.5%
Percent of short-stay residents who newly received an antipsychotic medication
2.7%
160% worse than Arizona averageArizona average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.1%
7% better than Arizona averageArizona average: 87.3%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
40% of new residents, usually for short-term rehab.
39% of new residents, often for short stays.
21% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
38Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Peaks, A Senior Living Community from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #34 / 79Payroll — State benchmarkedThis home is ranked 34th out of 79 homes in Arizona. Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #20 / 79Payroll % — State benchmarkedThis home is ranked 20th out of 79 homes in Arizona. Shows payroll as a percentage of revenue versus the Arizona average. Well-run Arizona facilities typically land around 58–71% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Pets Allowed
Housing Options: Studio
Building Type: Two-story
Three Meals Per Day
Fitness and Recreation
Transportation Services
Most residents typically stay for a few weeks or months before returning home or moving on.
New residents most often arrive under Medicare (40% of admissions), and a typical Medicare stay runs around 21 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
3.2 miles from city center
Estimated distance in miles from Flagstaff's city center to The Peaks, A Senior Living Community's address, calculated via Google Maps.
Add your location
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
| Haven Health Flagstaff | NH AL MC | Flagstaff (West University Avenue) | 83 |
90.4%
Facility
90.4%
AZ AVG
72.7%
Rank
#13 / 76 | +24% | 3.32
Facility
3.32
AZ AVG
4.06
Rank
#62 / 71 | +86% | -18% | $13.1k
Facility
$13.1k
AZ AVG
$31.7k
Rank
#69 / 75 | 63
Facility
63
AZ AVG
82
Rank
#46 / 53 | 23
Facility
23
AZ AVG
23.2
Rank
#40 / 75 | 3.8
Facility
3.8
AZ AVG
3.8
Rank
#39 / 75 | 1 | 78 | - | 51 | Haven Health Group Arizona LLC | $11.6M
Facility
$11.6M
AZ AVG
$14.7M
Rank
#23 / 79 | $5.1M
Facility
$5.1M
AZ AVG
$6.4M
Rank
#47 / 79 | 44%
Facility
44%
AZ AVG
48.1%
Rank
#72 / 79 | 35091 | ||||
| The Peaks, A Senior Living Community | NH AL IL MC RC | Flagstaff (Coyote Springs) | 92 | - | - | 4.17
Facility
4.17
AZ AVG
4.06
Rank
#21 / 71 | +18% | +3% | $0
Facility
$0
AZ AVG
$31.7k
Rank
#1 / 75 | 65
Facility
65
AZ AVG
82
Rank
#42 / 53 | 28
Facility
28
AZ AVG
23.2
Rank
#48 / 75 | 5.6
Facility
5.6
AZ AVG
3.8
Rank
#68 / 75 | 1 | 2 | A+ | 5 | Northern Arizona Healthcare Corporation | $12.2M
Facility
$12.2M
AZ AVG
$14.7M
Rank
#38 / 79 | $6.6M
Facility
$6.6M
AZ AVG
$6.4M
Rank
#34 / 79 | 54.3%
Facility
54.3%
AZ AVG
48.1%
Rank
#20 / 79 | 35257 |
The Peaks, A Senior Living Community is located in Flagstaff, Arizona.
Here are the financial assistance programs available to residents in Arizona.
The Peaks, A Senior Living Community is in the Coyote Springs neighborhood of Flagstaff.
The Peaks, A Senior Living Community is legally operated by Northern Arizona Senior Living Community, L.l.c., and administered by Gary Olson.
The Peaks, A Senior Living Community has a walk score of 5. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to AZ state health department records, The Peaks, A Senior Living Community's license number is AL2532C.
According to AZ state health department records, The Peaks, A Senior Living Community's license expires on July 31, 2026.
The Peaks, A Senior Living Community's occupancy is 55.4%.
The Peaks, A Senior Living Community is registered as a non-profit in AZ.
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