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Haven Health Flagstaff
Nursing Home, Assisted Living, Memory Care & Skilled Nursing · Flagstaff, AZ
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Exterior view of a senior living facility with a welcoming entrance Outdoor area with grass and seating near the facility Exterior view of a senior living facility architecture Exterior view of a building entrance with wooden architecture A well-decorated private resident room with a bed and table A well-decorated private resident room with floral decor Outdoor seating area with comfortable furniture Dining area set up for a meal A neatly arranged resident room with a view A kitchen area in a modern assisted living facility Interior therapy room with exercise equipment and decor Interior room with furniture and exercise equipment Haven Health Tucson, Nursing Home in Tucson, AZ — Healthcare worker interacting with a senior resident Haven Health Tucson, Nursing Home in Tucson, AZ — Healthcare professional assisting a senior resident indoors Haven Health Tucson, Nursing Home in Tucson, AZ — A nurse assisting a resident in a rehabilitation setting Haven Health Tucson, Nursing Home in Tucson, AZ — A well-furnished private resident room with a bed and flowers Haven Health Tucson, Nursing Home in Tucson, AZ — Beautifully set dining table with floral arrangements Haven Health Tucson, Nursing Home in Tucson, AZ — Resident engaging in therapy with staff support Haven Health Tucson, Nursing Home in Tucson, AZ — A caregiver smiling while attending to a resident in bed Haven Health Tucson, Nursing Home in Tucson, AZ — Interior therapy room with equipment and therapy tools Haven Health Tucson, Nursing Home in Tucson, AZ — Fitness equipment in a well-lit exercise room Haven Health Tucson, Nursing Home in Tucson, AZ — A resident smiling with staff assistance in a hallway Haven Health Tucson, Nursing Home in Tucson, AZ — A caregiver assisting a resident in a cozy room Haven Health Tucson, Nursing Home in Tucson, AZ — A caregiver assisting a resident in a facility Haven Health Tucson, Nursing Home in Tucson, AZ — Panoramic view of Tucson, Arizona with mountains Haven Health Tucson, Nursing Home in Tucson, AZ — Staff assisting a resident in a hallway Haven Health Tucson, Nursing Home in Tucson, AZ — A caregiver assisting a resident with exercise equipment

Haven Health Flagstaff

Nursing Home, Assisted Living, Memory Care & Skilled Nursing · Flagstaff, AZ
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
800 W University Ave, Flagstaff, AZ 86001 View map Calculator: See prices in your area
Haven Health Flagstaff accepts Medicare, Medicaid, and private pay.
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Haven Health Flagstaff accepts Medicare, Medicaid, and private pay.

Overview of Haven Health Flagstaff

Peacefully set in Flagstaff, AZ, Haven Health Flagstaff is a well-founded senior living community that delivers excellent skilled nursing and rehabilitation. The community is a cozy place for recovering residents with its warm care team and inviting accommodations that foster healing. Residents have access to a modern rehabilitation gym with speech, physical, and occupational therapies that help them recover their functionality to get back on their feet.

Spacious common areas are available to provide a space for meaningful gatherings and interactions among residents. A full-service dining experience gives residents the nourishment they need to stay healthy. At Haven Health Flagstaff, residents have access to the services they need to recover or maintain their abilities for a fulfilling life.

Facility Direct Line (928) 779-6931
Facility Direct Line (928) 779-6931

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▼ 9.5% Below AZ avg. ▼ 9.5% Below AZ avg.AZ average: 3.3Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▼ 27.8% Below AZ avg. ▼ 27.8% Below AZ avg.AZ average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
At AZ avg. At AZ avg.AZ average: 3.0Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 10.8% Above AZ avg. ▲ 10.8% Above AZ avg.AZ average: 4.5Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Arizona averages

Rank #51 / 59Nurse hours — State benchmarkedThis home is ranked 51st out of 59 homes we track in Arizona for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Arizona average, with a ranking across 59 Arizona facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 51st out of 59 homes we track in Arizona for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

3h 10m

22% below state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
47m
+10% State avg: 43m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
41m
−35% State avg: 1h 3m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
1h 41m
−29% State avg: 2h 22m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
2h 55m
−20% State avg: 3h 38m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
3m
−56% State avg: 6m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
50m
+62% State avg: 31m per day · National avg: 29m per day

4 of 6 metrics below state avg

Standout metric: Weekend RN is +62% above Arizona average

Capacity and availability

Residents per day (avg)
78
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
60 days
Bed community size
83-bed community Rank #161 / 521Bed count — State benchmarkedThis home is ranked 161st out of 521 homes we track in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 51 / 100 Rank #241 / 775Walk Score — State benchmarkedThis home is ranked 241st out of 775 homes we track in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arizona facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
94%
Rank #10 / 55Occupancy rate — State benchmarkedThis home is ranked 10th out of 55 homes we track in Arizona for occupancy. Shows this facility's occupancy rate versus the Arizona average, with its Statewide rank out of 55. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Arizona average: 72.7%
Occupied beds
78 / 83
Average occupied beds in Arizona homes 84 beds

License Details

Facility TypeNursing Care Institution
StatusActive
ExpirationJanuary 31, 2027
License NumberNCI-2662
CMS Certification Number35091
QualificationHealth Care

Ownership & Operating Entity

Haven Health Flagstaff is legally operated by Haven Of Flagstaff, LLC, and administered by Crystal L Miller.

OwnerHaven Of Flagstaff, LLC

Therapy & Rehabilitation

1 service
Rehabilitation Services

Amenities & Lifestyle

Dining
Fitness Center
Laundry
Specific Programsbehavioral therapy, complex wound care, infectious disease care, joint replacement care, alzheimer’s memory care, specialty infusion care

Contact Haven Health Flagstaff

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

Since 2022 · 4 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 38 deficiencies 10 complaints 21 inspections
Inspection Score Info A composite 0–100 score combining this facility's inspections, deficiencies, complaints, and enforcement actions relative to the Arizona state average. The score below shows how many points this facility sits above or below the typical Arizona nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

16 points below the Arizona average for nursing homes (82/100)

Rank #257 / 290 in Arizona Inspection Score — State benchmarked This home is ranked 257th out of 290 homes we track in Arizona for inspection score. Shows this facility's inspection score compared to the Arizona average among 290 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. This is a proprietary Assisted Living Magazine score. Inspection score: 66 out of 100. Letter grade D. 16 points below the Arizona average for nursing homes (82/100)

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Arizona state average
Overall vs. AZ average 4 Worse Metrics worse than Arizona average:
• Total deficiencies (322% above)
• Enforcement actions (11% above)
• Total complaints (67% above)
• Complaints per year (67% above) 1 At Avg Metrics at Arizona average:
• Deficiencies per inspection (at AZ avg) 0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityAZ Averagevs. AZ Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 389 This facility has 322% more total deficiencies than a typical Arizona nursing home (38 vs. AZ avg 9).↑ 322% worse Rank #381 / 400 Total deficiencies — State benchmarked This home is ranked 381st out of 400 homes we track in Arizona for deficiencies. Shows this facility's deficiencies compared to the Arizona average among 400 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Deficiencies per inspection Info Average deficiencies per inspection. 1.81.8 This facility has deficiencies per inspection in line with the Arizona average (1.8 vs. AZ avg 1.8).— At avg Rank #159 / 400 Deficiencies per inspection — State benchmarked This home is ranked 159th out of 400 homes we track in Arizona for deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Arizona average among 400 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Enforcement actions Info Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management. 10.9 This facility has 11% more enforcement actions than a typical Arizona nursing home (1 vs. AZ avg 0.9).↑ 11% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityAZ Averagevs. AZ Avg
Total inspections Info Combined count of all inspections conducted at this facility. 215 This facility has had 320% more total inspections than the Arizona average (21 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↑ 320% more

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityAZ Averagevs. AZ Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 106 This facility has 67% more total complaints than a typical Arizona nursing home (10 vs. AZ avg 6).↑ 67% worse Rank #438 / 486 Total complaints — State benchmarked This home is ranked 438th out of 486 homes we track in Arizona for complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 486 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Complaints per year Info Average complaints per year since 2022. 2.51.5 This facility has 67% more complaints per year than a typical Arizona nursing home (2.5 vs. AZ avg 1.5).↑ 67% worse
Show Inspection Reports

CMS Health Inspection History

Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.

Inspections Since 2022 · 4 years of data
Total health inspections 6

Arizona average 6.3

Last Health inspection on Apr 2025

Total health citations
23 Rank #33 / 61Health citations — State benchmarkedThis home is ranked 33rd out of 61 homes we track in Arizona for health citations. Shows this facility's total health deficiency citations benchmarked to the Arizona State average, with a ranking across all 61 AZ facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Arizona average 23.2

Citations per inspection
3.83 Rank #35 / 61Citations per inspection — State benchmarkedThis home is ranked 35th out of 61 homes we track in Arizona for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Arizona mean across 61 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Arizona average 3.82

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

11 of 23 citations resulted from standard inspections; 6 of 23 resulted from complaint investigations; and 6 of 23 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 4 years)
Critical health citations
0
100% better than Arizona average

Arizona average: 0.1

Serious health citations
1
67% worse than Arizona average

Arizona average: 0.6

0 critical citations Arizona average: 0.1
1 serious citation Arizona average: 0.6
22 moderate citations Arizona average: 22.3
0 minor citations Arizona average: 0.2
Citations history (last 4 years)
Quality of Care serious citation Apr 29, 2025
Corrected
Abuse/Neglect moderate citation Mar 14, 2025
Corrected
Abuse/Neglect moderate citation Mar 14, 2025
Corrected
Abuse/Neglect moderate citation Mar 14, 2025
Corrected

Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 118
Employees 106
Contractors 12
Staff to resident ratio 1.48 : 1
18% fewer staff per resident than Arizona average
Arizona average ratio: 1.80 : 1 Arizona average ratio: 1.80 : 1See full Arizona ranking
Avg staff/day 38
Average shift 8.5 hours
0% compared with Arizona average
Arizona average: 8.5 hours Arizona average shift: 8.5 hoursSee full Arizona ranking
Total staff hours (quarter) 29,709

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 22 RN Staff are full-time employees. No contractors work on this role. 22
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.6 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 12 LPN Staff are full-time employees. No contractors work on this role. 12
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.6 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 55 CNA Staff are full-time employees. No contractors work on this role. 55
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.2 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

7.8%

2,327 contractor hours this quarter

Respiratory Therapy Technician: 5 Speech Language Pathologist: 3 Physical Therapy Assistant: 2 Qualified Social Worker: 1 Physical Therapy Aide: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant5505512,71492100%8.2
Registered Nurse220224,75292100%9.6
Licensed Practical Nurse120124,60792100%9.6
Medication Aide/Technician6061,3998896%9.1
Speech Language Pathologist0339647379%8.3
Other Dietary Services Staff3039527683%8.8
Dental Services Staff2028996571%7.4
Respiratory Therapy Technician0555517784%6.8
RN Director of Nursing3035245964%7.9
Administrator1015126470%8
Nurse Practitioner1015126470%8
Clinical Nurse Specialist1015126470%8
Qualified Social Worker0113645358%6.9
Physical Therapy Assistant0223636571%5.5
Physical Therapy Aide011852325%3.7
55 Certified Nursing Assistant
% of Days 100%
22 Registered Nurse
% of Days 100%
12 Licensed Practical Nurse
% of Days 100%
6 Medication Aide/Technician
% of Days 96%
View All Staffing Data in Flagstaff

Penalties and fines

Includes penalties issued in 2025

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $13K Rank #55 / 61Federal fines — State benchmarkedThis home is ranked 55th out of 61 homes we track in Arizona for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Arizona average among facilities with fines, and where it ranks among 61 facilities in the pool. Lower total dollars mean a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
57% lower than Arizona average

Arizona average: $30K

Number of fines 1
40% fewer fines than Arizona average

Arizona average: 1.7

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Arizona average

Arizona average: 0.1

Fines amount comparison
Fines amount comparison
This facility $13K
Arizona average $30K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Mar 14, 2025 · $13K

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 14, 2025
$13K

Last updated: Jan 2026

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 5.7
25% better than Arizona average

Arizona average: 7.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 16.8
In line with Arizona average

Arizona average: 16.1

Long-stay resident measures
Significantly above average Arizona avg: 3.8 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 4.5%
60% better than Arizona average

Arizona average: 11.2%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 16.8%
6% worse than Arizona average

Arizona average: 15.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 29.1%
40% worse than Arizona average

Arizona average: 20.8%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.7%
26% worse than Arizona average

Arizona average: 2.1%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.8%
45% better than Arizona average

Arizona average: 5.1%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.6%
59% better than Arizona average

Arizona average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 1.9%
65% better than Arizona average

Arizona average: 5.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.2%
74% better than Arizona average

Arizona average: 4.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 0.0%
100% better than Arizona average

Arizona average: 10.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 97.9%
In line with Arizona average

Arizona average: 97.2%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
6% better than Arizona average

Arizona average: 94.6%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.70
In line with Arizona average

Arizona average: 1.68

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.50
In line with Arizona average

Arizona average: 1.48

Short-stay resident measures
Significantly above average Arizona avg: 4.2 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 93.6%
In line with Arizona average

Arizona average: 91.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Arizona average

Arizona average: 1.0%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 96.1%
10% better than Arizona average

Arizona average: 87.3%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 21.4%
13% better than Arizona average

Arizona average: 24.6%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 7.7%
28% better than Arizona average

Arizona average: 10.7%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.5%
32% better than Arizona average

Arizona average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 72.3%
35% better than Arizona average

Arizona average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 56.7%
12% better than Arizona average

Arizona average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

45% of new residents, usually for short-term rehab.

Typical stay 29 days

Private pay

31% of new residents, often for short stays.

Typical stay 21 days

Medicaid

24% of new residents, often for long-term daily care.

Typical stay 4 - 5 months

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 80
Medicare
14
17.5% of residents
Medicaid
50
62.5% of residents
Private pay or other
16
20% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$11.6M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$402.9K
For-profit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$11.6M Rank #36 / 58Net patient revenue — State benchmarkedThis home is ranked 36th out of 58 homes we track in Arizona. Shows this facility's net patient revenue compared to the Arizona average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$402.9K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$4.0K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #49 / 58Payroll costs — State benchmarkedThis home is ranked 49th out of 58 homes we track in Arizona. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Arizona average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$5.1M 44% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #51 / 58Payroll % of net patient revenue — State benchmarkedThis home is ranked 51st out of 58 homes we track in Arizona. Shows payroll as a percentage of net patient revenue versus the Arizona average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$6.1M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$11.2M
How we calculate these figures

This home is administered by Crystal L Miller.

This home is owned by Haven Health Group Arizona LLC

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 35091

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What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Housing options icon
Housing options icon

Housing Options: Studio

Building type icon
Building type icon

Building Type: Single-story

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Fitness and Recreation

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

New residents most often arrive under Medicare (45% of admissions), and a typical Medicare stay runs around 29 days.

Admissions
506 total

Coverage residents most often arrive under.

Medicare 45%
Private pay 31%
Medicaid 24%
Discharges
458 total

Coverage residents most often leave under.

Medicare 42%
Private pay 29%
Medicaid 28%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Haven Health Flagstaff

Address 1.9 miles from city center Info Estimated distance in miles from Flagstaff's city center to Haven Health Flagstaff's address, calculated via Google Maps.

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Financial Assistance for
Nursing Home in Arizona

Haven Health Flagstaff is located in Flagstaff, Arizona.
Here are the financial assistance programs available to residents in Arizona.

Get Financial aid guidance

Arizona Long Term Care System

ALTCS

Age 65+ or disabled
General Arizona resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
AZ

Covers tribal members; rural outreach.

Benefits
In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+
General Arizona resident, at risk of institutionalization.
Income Limits ~$2,000/month individual, varies
Asset Limits $10,000 individual
AZ

Limited funding; waitlists common.

Benefits
Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority
General Arizona resident, own/rent home, low-income.
Income Limits (2025) ~$2,510/month 200% of poverty level, individual
Asset Limits Not applicable; income-focused.
AZ

High demand in rural desert areas; limited annual funds.

Benefits
Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+
General Arizona resident, very low income, able to live independently with support.
Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county
Asset Limits $10,000 individual, excludes home if owned
AZ

Limited units; high demand in metro areas like Phoenix.

Benefits
Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age —
General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
AZ

Focus on rural access; complements ALTCS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled
General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region
Asset Limits Not specified; income-driven eligibility.
AZ

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits
Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

Frequently Asked Questions about Haven Health Flagstaff

Who is the owner of Haven Health Flagstaff?

Haven Health Flagstaff is legally operated by Haven Of Flagstaff, LLC, and administered by Crystal L Miller.

Is Haven Health Flagstaff in a walkable area?

Haven Health Flagstaff has a walk score of 51. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Haven Health Flagstaff?

According to AZ state health department records, Haven Health Flagstaff's license number is NCI-2662.

When does Haven Health Flagstaff's license expire?

According to AZ state health department records, Haven Health Flagstaff's license expires on January 31, 2027.

What is the occupancy rate at Haven Health Flagstaff?

Haven Health Flagstaff's occupancy is 94%.

Are pets allowed at Haven Health Flagstaff?

No, Haven Health Flagstaff has a no-pet policy.

Does Haven Health Flagstaff operate as a for-profit or non-profit?

Haven Health Flagstaff is registered as a for-profit in AZ.

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