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Our Promise Care Homes at Durham
Assisted Living & Residential Care · Durham, NC
Exterior view of a residential building with landscaping Cozy private resident room with a colorful quilt Brightly lit common area with a dining table and chairs Bright kitchen area with wooden cabinets

Our Promise Care Homes at Durham

Assisted Living & Residential Care · Durham, NC
4811 Bay Point Dr, Durham, NC 27713 View map Calculator: See prices in your area
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Overview of Our Promise Care Homes at Durham

Surrounded by trees in Bay Point Drive, Durham, NC, Our Promise Care Homes at Durham is a distinct community that focuses on assisted living. The community goes above and beyond to provide a haven for up to six residents while providing them with top-tier care and support around the clock to live their daily lives without hassles. With a dedicated and highly trained team, residents can rest their worries knowing a trusted community has their backs.

Enjoy a jam-packed calendar of enriching activities and stimulating programs to maintain a blissful and healthy lifestyle. Have hassle-free dining with nutritious and delightful home-cooked meals that cater to dietary needs and tastes. Physical, occupational, and physical therapy are also provided alongside in-house physician visits to ensure residents get better to gain meaningful experiences in their golden years.

Facility Direct Line (919) 630-5313
Facility Direct Line (919) 630-5313
By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 6 Rank #335 / 387Bed count — State benchmarkedThis home is ranked 335th out of 387 homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #384 / 536Walk Score — State benchmarkedThis home is ranked 384th out of 536 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
19 / 100

About this community

License Details

StatusActive
CountyDurham
License NumberFCL-032-178

Contact Our Promise Care Homes at Durham

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2017 · 9 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 7 deficiencies 4 inspections 1 penalty $800 fined 8 inspections with deficiencies

Penalties Info Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.

This Facility NC Average vs. NC Avg
  • Penalties Civil monetary penalties on record.
    1
    —
    —
  • Total amount fined Total dollar amount of penalties issued.
    $800
    —
    —
Data reflects the most recent 9 years (since 2017).
  • 2023-04-18 $800 Paid in Full

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2017 vs. North Carolina state average
Overall vs. NC average 1 Worse Metrics worse than North Carolina average:
• Inspection deficiency rate (9% above) 3 Better Metrics better than North Carolina average:
• Total deficiencies (85% below)
• Deficiencies per inspection (64% below)
• Inspections with deficiencies (79% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 746 This facility has 85% fewer total deficiencies than a typical North Carolina assisted living residence (7 vs. NC avg 46).↓ 85% better
Deficiencies per inspection Info Average deficiencies per inspection. 1.85.01 This facility has 64% fewer deficiencies per inspection than a typical North Carolina assisted living residence (1.8 vs. NC avg 5.01).↓ 64% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 421 This facility has had 81% fewer total inspections than the North Carolina average (4 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 81% fewer
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 419 This facility has 79% fewer inspections with deficiencies than a typical North Carolina assisted living residence (4 vs. NC avg 19).↓ 79% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 100%92% This facility has 8 percentage points higher inspection deficiency rate than a typical North Carolina assisted living residence (100% vs. NC avg 92%).↑ 8% worse
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
4/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
103.00 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Housing options icon
Housing options icon

Housing Options: Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Recreational activities icon
Recreational activities icon

Recreational Activities

Reviews (2)

Our Promise Care Homes at Durham Reviews

Maria Bunch
BEWARE This review is specific to the home in Chapel Hill but they are all run by the same person. The absolute negligence and incompetence of Brian Quenniville, the owner / manager of this home, are astounding. My mom lived in this home for a very brief period. The 3rd night there, a staff member literally pried her cherished diamond wedding set from her finger and stole it. A few weeks later, after I'd installed a camera, another staff member was recorded ABUSING Mom. Finally, about her 3rd month there, I came to visit as usual and found her in the bed covered in bruises and crying in immense pain. I asked the staff what had happened and was told she'd fallen out of her wheelchair a day prior, and that she had laid on the floor, yelling out for help, for 40 mins with the heavy custom made chair on top of her. The staff was outside. NO ONE notified me- her daughter and HCPOA,, or her husband. The staff notified Brian. He did nothing. NO ONE sought medical care for her. When I found her, i had her taken by EMS to the hospital, where she ultimately DIED from internal bleeding due to her injuries in the home. You can find a full report of this from DSS. The home was cited for multiple errors of negligence and for causing her death.

Rating Their Experiences

What do you like most about living here?

My mom had jewelry stolen here, was abused here, and ultimately DIED as a result of astounding negligence.

Are there enough caregivers to handle the residents' needs, especially during emergencies?

No

Are the common areas pleasant and comfortable for socializing or relaxing?

No

How do you feel about the level of social interaction available with other residents?

Avoid

How was the units offered in this community?

Avoid

Do you feel safe living in this community?

Yes

How well do you think the community handles emergencies or unexpected events?

Avoid

How would you rate the quality and variety of the meals? (1-5)

2

Are special diets handled well?

No

Is the dining schedule flexible enough to meet your preferences?

No

Are there any hidden fees or unexpected charges?

Avoid

Would you recommend this community to others looking for senior living options?

No.

Is there anything you wish you knew before moving in?

Avoid this place if you love your family

Maria Bunch
https://info.ncdhhs.gov/dhsr/acls/adultcarepenalties.asp https://info.ncdhhs.gov/dhsr/acls/star/docs/2025/20250620-100253.pdf

Rating Their Experiences

What do you like most about living here?

N/A

Are there enough caregivers to handle the residents' needs, especially during emergencies?

No

Are the common areas pleasant and comfortable for socializing or relaxing?

No

How do you feel about the level of social interaction available with other residents?

Poor. Most cannot communicate. My mom could.

How was the units offered in this community?

N/a

Do you feel safe living in this community?

No

How well do you think the community handles emergencies or unexpected events?

My mom died here due to their negligence

How would you rate the quality and variety of the meals? (1-5)

2

Are special diets handled well?

No

Is the dining schedule flexible enough to meet your preferences?

Yes

Are there any hidden fees or unexpected charges?

I didn’t handle this aspect.

Would you recommend this community to others looking for senior living options?

absolutely not. Please go to the link I shared with you to see the report on my mom’s death there.

Is there anything you wish you knew before moving in?

No

Places of interest near Our Promise Care Homes at Durham

Address 4.1 miles from city center Info Estimated distance in miles from Durham's city center to Our Promise Care Homes at Durham's address, calculated via Google Maps.

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Compare Assisted Living around Durham

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Durham Ridge Assisted Living
AL
MC
Durham
142
Facility 142
NC AVG 72
Rank #14 / 387
No
38
Facility 38
NC AVG 36
Rank #236 / 536
83.1%
Facility 83.1%
NC AVG 70.6%
Rank #92 / 232
A+
86.50/200
Facility 86.50/200
NC AVG 92.2
Rank #277 / 321
19
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Studio / Semi-Private Rooms
Brookdale Durham
AL
MC
Durham (Northeast Durham)
119
Facility 119
NC AVG 72
Rank #47 / 387
Yes
9
Facility 9
NC AVG 36
Rank #462 / 536
62.2%
Facility 62.2%
NC AVG 70.6%
Rank #156 / 232
A+
87.00/200
Facility 87.00/200
NC AVG 92.2
Rank #275 / 321
19
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Studio
Carolina Reserve of Durham
AL
MC
Durham (Hope Valley Green)
60
Facility 60
NC AVG 72
Rank #230 / 387
Yes
48
Facility 48
NC AVG 36
Rank #168 / 536
23.3%
Facility 23.3%
NC AVG 70.6%
Rank #226 / 232
-
102.50/200
Facility 102.50/200
NC AVG 92.2
Rank #73 / 321
9
89%
Facility 89%
NC AVG 91.8%
Rank #71 / 333
Studio / 2 Bed
Brookdale Chapel Hill
AL
MC
Chapel Hill (Falconbridge)
38
Facility 38
NC AVG 72
Rank #316 / 387
Yes
35
Facility 35
NC AVG 36
Rank #261 / 536
100.0%
Facility 100.0%
NC AVG 70.6%
Rank #1 / 232
-
96.75/200
Facility 96.75/200
NC AVG 92.2
Rank #195 / 321
14
93%
Facility 93%
NC AVG 91.8%
Rank #117 / 333
Studio / Suite
Our Promise Care Homes at Durham
AL
RESC
Durham
6
Facility 6
NC AVG 72
Rank #335 / 387
No
19
Facility 19
NC AVG 36
Rank #384 / 536
--
103.00/200
Facility 103.00/200
NC AVG 92.2
Rank #69 / 321
4
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Private Rooms
View all Nearby Homes

Financial Assistance for
Assisted Living in North Carolina

Our Promise Care Homes at Durham is located in Durham, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

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Frequently Asked Questions about Our Promise Care Homes at Durham

Is Our Promise Care Homes at Durham in a walkable area?

Our Promise Care Homes at Durham has a walk score of 19. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Our Promise Care Homes at Durham?

According to NC state health department records, Our Promise Care Homes at Durham's license number is FCL-032-178.

Are pets allowed at Our Promise Care Homes at Durham?

No, Our Promise Care Homes at Durham has a no-pet policy.

How many beds does Our Promise Care Homes at Durham have?

Our Promise Care Homes at Durham has 6 beds.

Has Our Promise Care Homes at Durham had any deficiencies?

Our Promise Care Homes at Durham has had 7 reported deficiencies since 2017 according to records from NC Dept. of Health and Human Services (NCDHHS).

Are there photos of Our Promise Care Homes at Durham?

Yes — there are 4 photos of Our Promise Care Homes at Durham in the photo gallery on this page.

What is the address of Our Promise Care Homes at Durham?

Our Promise Care Homes at Durham is located at 4811 Bay Point Dr, Durham, NC 27713.

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