Our Promise Care Homes at Durham
Assisted Living & Residential Care · Durham, NC
Our Promise Care Homes at Durham
Assisted Living & Residential Care · Durham, NC
Surrounded by trees in Bay Point Drive, Durham, NC, Our Promise Care Homes at Durham is a distinct community that focuses on assisted living. The community goes above and beyond to provide a haven for up to six residents while providing them with top-tier care and support around the clock to live their daily lives without hassles. With a dedicated and highly trained team, residents can rest their worries knowing a trusted community has their backs.
Enjoy a jam-packed calendar of enriching activities and stimulating programs to maintain a blissful and healthy lifestyle. Have hassle-free dining with nutritious and delightful home-cooked meals that cater to dietary needs and tastes. Physical, occupational, and physical therapy are also provided alongside in-house physician visits to ensure residents get better to gain meaningful experiences in their golden years.
6-bed community Rank #336 / 388Bed count — State benchmarkedThis home is ranked 336th out of 388 homes in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Walk Score: 19 / 100 Rank #385 / 573Walk Score — State benchmarkedThis home is ranked 385th out of 573 homes in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
StatusActive
CountyDurham
License NumberFCL-032-178
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Since 2017 · 9 years of data
7 deficiencies
13 inspections
1 penalty
$800 fined
8 inspections with deficiencies
Penalties
Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.
This Facility
NC Average
vs. NC Avg-
1——
-
$800——
Data reflects the most recent 9 years (since 2017).
- 2023-04-18 $800 Paid in Full
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2017 vs. North Carolina state average
Overall vs. NC average
0 Worse
No metrics in this bucket.
4 Better
Metrics better than North Carolina average:
• Total deficiencies (85% below)
• Deficiencies per inspection (77% below)
• Inspections with deficiencies (58% below)
• Inspection deficiency rate (31% below)
• Total deficiencies (85% below)
• Deficiencies per inspection (77% below)
• Inspections with deficiencies (58% below)
• Inspection deficiency rate (31% below)
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 7 | 46 | This facility has 85% fewer total deficiencies than a typical North Carolina assisted living residence (7 vs. NC avg 46).↓ 85% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 0.5 | 2.2 | This facility has 77% fewer deficiencies per inspection than a typical North Carolina assisted living residence (0.5 vs. NC avg 2.2).↓ 77% better |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 13 | 21 | This facility has had 38% fewer total inspections than the North Carolina average (13 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 38% fewer |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 8 | 19 | This facility has 58% fewer inspections with deficiencies than a typical North Carolina assisted living residence (8 vs. NC avg 19).↓ 58% better |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 62% | 90% | This facility has 28 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (62% vs. NC avg 90%).↓ 28% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- November 13, 2024 inspection found 2 deficiencies including failure to test 1 of 3 residents for tuberculosis and multiple medication administration errors for the same resident.
- April 18, 2023 inspection cited 2 deficiencies for failure to notify DHSR and inaccurate evacuation capability reporting for all 6 residents requiring verbal prompting during fire drills.
- April 14, 2021 survey noted 2 deficiencies for incomplete tuberculosis testing documentation but no complaints or harm-level citations were reported.
What does this home offer?
No pets allowed
Housing Options: Private Rooms
Building Type: Single-story
Recreational Activities
Reviews (2)
Our Promise Care Homes at Durham Reviews
Maria Bunch
BEWARE This review is specific to the home in Chapel Hill but they are all run by the same person. The absolute negligence and incompetence of Brian Quenniville, the owner / manager of this home, are astounding. My mom lived in this home for a very brief period. The 3rd night there, a staff member literally pried her cherished diamond wedding set from her finger and stole it. A few weeks later, after I'd installed a camera, another staff member was recorded ABUSING Mom. Finally, about her 3rd month there, I came to visit as usual and found her in the bed covered in bruises and crying in immense pain. I asked the staff what had happened and was told she'd fallen out of her wheelchair a day prior, and that she had laid on the floor, yelling out for help, for 40 mins with the heavy custom made chair on top of her. The staff was outside. NO ONE notified me- her daughter and HCPOA,, or her husband. The staff notified Brian. He did nothing. NO ONE sought medical care for her. When I found her, i had her taken by EMS to the hospital, where she ultimately DIED from internal bleeding due to her injuries in the home. You can find a full report of this from DSS. The home was cited for multiple errors of negligence and for causing her death.
Rating Their Experiences
What do you like most about living here?
My mom had jewelry stolen here, was abused here, and ultimately DIED as a result of astounding negligence.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
No
Are the common areas pleasant and comfortable for socializing or relaxing?
No
How do you feel about the level of social interaction available with other residents?
Avoid
How was the units offered in this community?
Avoid
Do you feel safe living in this community?
Yes
How well do you think the community handles emergencies or unexpected events?
Avoid
How would you rate the quality and variety of the meals? (1-5)
2
Are special diets handled well?
No
Is the dining schedule flexible enough to meet your preferences?
No
Are there any hidden fees or unexpected charges?
Avoid
Would you recommend this community to others looking for senior living options?
No.
Is there anything you wish you knew before moving in?
Avoid this place if you love your family
Maria Bunch
https://info.ncdhhs.gov/dhsr/acls/adultcarepenalties.asp https://info.ncdhhs.gov/dhsr/acls/star/docs/2025/20250620-100253.pdf
Rating Their Experiences
What do you like most about living here?
N/A
Are there enough caregivers to handle the residents' needs, especially during emergencies?
No
Are the common areas pleasant and comfortable for socializing or relaxing?
No
How do you feel about the level of social interaction available with other residents?
Poor. Most cannot communicate. My mom could.
How was the units offered in this community?
N/a
Do you feel safe living in this community?
No
How well do you think the community handles emergencies or unexpected events?
My mom died here due to their negligence
How would you rate the quality and variety of the meals? (1-5)
2
Are special diets handled well?
No
Is the dining schedule flexible enough to meet your preferences?
Yes
Are there any hidden fees or unexpected charges?
I didn’t handle this aspect.
Would you recommend this community to others looking for senior living options?
absolutely not. Please go to the link I shared with you to see the report on my mom’s death there.
Is there anything you wish you knew before moving in?
No
Places of interest near Our Promise Care Homes at Durham
4.1 miles from city center
Estimated distance in miles from Durham's city center to Our Promise Care Homes at Durham's address, calculated via Google Maps.
Calculate Travel Distance to Our Promise Care Homes at Durham
Add your location
Compare Assisted Living around Durham
Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Hillcrest Convalescent Center | AL NH RC SNF | Durham | 86
Facility
86
NC AVG
72
Rank
#129 / 388 | No |
81
Facility
81
NC AVG
33
Rank
#5 / 573 | 86.7% | - | - | - | - | - |
| Croasdaile Village | AL HC IL MC NH SNF | Durham | 64
Facility
64
NC AVG
72
Rank
#214 / 388 | Yes |
9
Facility
9
NC AVG
33
Rank
#463 / 573 | - | 104.50/200
Facility
104.50/200
NC AVG
92.2
Rank
#20 / 321 | 15 | 60%
Facility
60%
NC AVG
76.2%
Rank
#47 / 333 | - | |
| Carolina Reserve of Durham | AL MC | Durham (Hope Valley Green) | 60
Facility
60
NC AVG
72
Rank
#231 / 388 | Yes |
48
Facility
48
NC AVG
33
Rank
#168 / 573 | 23.3% | 102.50/200
Facility
102.50/200
NC AVG
92.2
Rank
#73 / 321 | 22 | 77.3%
Facility
77.3%
NC AVG
76.2%
Rank
#145 / 333 | Studio / 2 Bed | |
| Brookdale Chapel Hill | AL MC | Chapel Hill (Falconbridge) | 38
Facility
38
NC AVG
72
Rank
#317 / 388 | Yes |
35
Facility
35
NC AVG
33
Rank
#261 / 573 | 100.0% | 96.75/200
Facility
96.75/200
NC AVG
92.2
Rank
#195 / 321 | 30 | 86.7%
Facility
86.7%
NC AVG
76.2%
Rank
#265 / 333 | Studio / Suite | |
| Our Promise Care Homes at Durham | AL RESC | Durham | 6
Facility
6
NC AVG
72
Rank
#336 / 388 | No |
19
Facility
19
NC AVG
33
Rank
#385 / 573 | - | 103.00/200
Facility
103.00/200
NC AVG
92.2
Rank
#69 / 321 | 13 | 61.5%
Facility
61.5%
NC AVG
76.2%
Rank
#51 / 333 | Private Rooms |
Financial Assistance for
Assisted Living in North Carolina
Our Promise Care Homes at Durham is located in Durham, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
More homes from the same operator
Operated by
Our Promise Care Homes
Frequently Asked Questions about Our Promise Care Homes at Durham
Is Our Promise Care Homes at Durham in a walkable area?
Our Promise Care Homes at Durham has a walk score of 19. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Our Promise Care Homes at Durham?
According to NC state health department records, Our Promise Care Homes at Durham's license number is FCL-032-178.
Are pets allowed at Our Promise Care Homes at Durham?
No, Our Promise Care Homes at Durham has a no-pet policy.
How many beds does Our Promise Care Homes at Durham have?
Our Promise Care Homes at Durham has 6 beds.
Are there photos of Our Promise Care Homes at Durham?
Yes — there are 4 photos of Our Promise Care Homes at Durham in the photo gallery on this page.
What is the address of Our Promise Care Homes at Durham?
Our Promise Care Homes at Durham is located at 4811 Bay Point Dr, Durham, NC 27713.
What is the phone number of Our Promise Care Homes at Durham?
(919) 630-5313 will put you in contact with the team at Our Promise Care Homes at Durham.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Assisted Living Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Updated on
