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Our Promise Care Homes at Heritage Hills
Assisted Living & Residential Care · Chapel Hill, NC
Front exterior view of a residential building surrounded by trees Bright and cozy common area with seating Bright common area with seating and decorations A resident enjoying time in the facility kitchen.

Our Promise Care Homes at Heritage Hills

Assisted Living & Residential Care · Chapel Hill, NC
303 Yorktown Dr, Chapel Hill, NC 27516 View map Calculator: See prices in your area
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Overview of Our Promise Care Homes at Heritage Hills

Offering an intimate atmosphere, Our Promise Care Homes at Heritage Hills is a peaceful community in Chapel Hill, NC that offers independent living and assisted living. With customized care plans and reliable assistance with daily living activities, residents here maintain both their well-being and independence. Catering to only a few residents, the community allows for one-on-one care and focused attention within a nurturing setting.

Residents here are inspired to live active lives with the community’s vibrant activities. Fresh, delicious meals are served daily to help residents maintain their health and wellness. With compassionate caregivers available 24/7, living a well-supported yet liberating lifestyle here is easy.

Facility Direct Line (919) 630-5313
Facility Direct Line (919) 630-5313
By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 6 Rank #335 / 387Bed count — State benchmarkedThis home is ranked 335th out of 387 homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #440 / 536Walk Score — State benchmarkedThis home is ranked 440th out of 536 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
12 / 100

About this community

License Details

StatusActive
CountyOrange
License NumberFCL-068-037

Contact Our Promise Care Homes at Heritage Hills

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 25 deficiencies 5 inspections 1 penalty $8.0K fined 9 inspections with deficiencies

Penalties Info Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.

This Facility NC Average vs. NC Avg
  • Penalties Civil monetary penalties on record.
    1
    —
    —
  • Total amount fined Total dollar amount of penalties issued.
    $8k
    —
    —
Data reflects the most recent 11 years (since 2015).
  • 2024-10-14 $8,000 Paid in Full

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 1 Worse Metrics worse than North Carolina average:
• Inspection deficiency rate (9% above) 3 Better Metrics better than North Carolina average:
• Total deficiencies (46% below)
• Deficiencies per inspection (at NC avg)
• Inspections with deficiencies (74% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 2546 This facility has 46% fewer total deficiencies than a typical North Carolina assisted living residence (25 vs. NC avg 46).↓ 46% better
Deficiencies per inspection Info Average deficiencies per inspection. 5.05.01 This facility has deficiencies per inspection in line with the North Carolina average (5 vs. NC avg 5.01).— At avg

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 521 This facility has had 76% fewer total inspections than the North Carolina average (5 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 76% fewer
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 519 This facility has 74% fewer inspections with deficiencies than a typical North Carolina assisted living residence (5 vs. NC avg 19).↓ 74% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 100%92% This facility has 8 percentage points higher inspection deficiency rate than a typical North Carolina assisted living residence (100% vs. NC avg 92%).↑ 8% worse
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
3/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
96.00 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Housing options icon
Housing options icon

Housing Options: Private Rooms / Semi-Private Roms

Building type icon
Building type icon

Building Type: Single-story

ecreational Activities icon

ecreational Activities

Places of interest near Our Promise Care Homes at Heritage Hills

Address 4.5 miles from city center Info Estimated distance in miles from Chapel Hill's city center to Our Promise Care Homes at Heritage Hills's address, calculated via Google Maps.

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Address

Compare Assisted Living around Chapel Hill

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Brookdale Meadowmont
AL
MC
Chapel Hill (Glen Lennox Appartments)
64
Facility 64
NC AVG 72
Rank #213 / 387
Yes
53
Facility 53
NC AVG 36
Rank #128 / 536
100.0%
Facility 100.0%
NC AVG 70.6%
Rank #1 / 232
-
103.50/200
Facility 103.50/200
NC AVG 92.2
Rank #31 / 321
6
83%
Facility 83%
NC AVG 91.8%
Rank #40 / 333
Studio / Suite
Our Promise Care Homes at Heritage Hills
AL
RESC
Chapel Hill
6
Facility 6
NC AVG 72
Rank #335 / 387
No
12
Facility 12
NC AVG 36
Rank #440 / 536
--
96.00/200
Facility 96.00/200
NC AVG 92.2
Rank #205 / 321
5
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Private Rooms / Semi-Private Roms
LiveWell @ Governors Club Cottages (2) (Chapel Hill)
AL
HC
MC
Chapel Hill (Governors Club)
6
Facility 6
NC AVG 72
Rank #335 / 387
No
7
Facility 7
NC AVG 36
Rank #476 / 536
100.0%
Facility 100.0%
NC AVG 70.6%
Rank #1 / 232
-
102.50/200
Facility 102.50/200
NC AVG 92.2
Rank #73 / 321
10
60%
Facility 60%
NC AVG 91.8%
Rank #16 / 333
Private / Semi-Private Rooms
LiveWell @ Coker Hills (Chapel Hill)
AL
HC
MC
Chapel Hill (Blue Hill District)
6
Facility 6
NC AVG 72
Rank #335 / 387
No
63
Facility 63
NC AVG 36
Rank #50 / 536
33.3%
Facility 33.3%
NC AVG 70.6%
Rank #207 / 232
-
102.50/200
Facility 102.50/200
NC AVG 92.2
Rank #73 / 321
6
83%
Facility 83%
NC AVG 91.8%
Rank #40 / 333
Private / Semi-Private Rooms
LiveWell at Birchwood Lake Estates
AL
HC
MC
NH
Chapel Hill
6
Facility 6
NC AVG 72
Rank #335 / 387
No-
83.3%
Facility 83.3%
NC AVG 70.6%
Rank #87 / 232
A+
101.50/200
Facility 101.50/200
NC AVG 92.2
Rank #103 / 321
8
88%
Facility 88%
NC AVG 91.8%
Rank #57 / 333
Private Rooms / Semi-Private Rooms
View all Nearby Homes

Financial Assistance for
Assisted Living in North Carolina

Our Promise Care Homes at Heritage Hills is located in Chapel Hill, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

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Frequently Asked Questions about Our Promise Care Homes at Heritage Hills

Is Our Promise Care Homes at Heritage Hills in a walkable area?

Our Promise Care Homes at Heritage Hills has a walk score of 12. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Our Promise Care Homes at Heritage Hills?

According to NC state health department records, Our Promise Care Homes at Heritage Hills's license number is FCL-068-037.

Are pets allowed at Our Promise Care Homes at Heritage Hills?

No, Our Promise Care Homes at Heritage Hills has a no-pet policy.

How many beds does Our Promise Care Homes at Heritage Hills have?

Our Promise Care Homes at Heritage Hills has 6 beds.

Has Our Promise Care Homes at Heritage Hills had any deficiencies?

Our Promise Care Homes at Heritage Hills has had 25 reported deficiencies since 2015 according to records from NC Dept. of Health and Human Services (NCDHHS).

Are there photos of Our Promise Care Homes at Heritage Hills?

Yes — there are 4 photos of Our Promise Care Homes at Heritage Hills in the photo gallery on this page.

What is the address of Our Promise Care Homes at Heritage Hills?

Our Promise Care Homes at Heritage Hills is located at 303 Yorktown Dr, Chapel Hill, NC 27516.

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