The Hacienda at the River
Senior Living, Independent Living, Assisted Living & Memory Care · Tucson, AZ
The Hacienda at the River
Senior Living, Independent Living, Assisted Living & Memory Care · Tucson, Arizona
Enjoy the best of retirement at The Hacienda at the River, a blissful retreat nestled near Rio Vista Natural Resource Park in Tucson, AZ, offering independent living. With cozy and specially designed one- and two-bedroom floor plans, residents find the accommodation that best matches their preferences. The community also provides round-the-clock associate support and housekeeping to ensure residents have a worry-free lifestyle.
Here, residents will not feel lonely with state-of-the-art amenities, including a fitness center, a spa, a heated outdoor pool, and a dedicated music program. The community also provides delightful and healthy meals to ensure a satisfactory dining experience. Residents live the best of their golden years in the community’s vibrant and welcoming environment.
84-bed community
A larger shared setting that may offer more common spaces and organized community services.
8 years in operation
An established community with some operational experience and growing routines.
Walk Score: 37 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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Services
About this community
Facility TypeAssisted Living Center
StatusActive
IssuanceSeptember 3, 2017
ExpirationFebruary 28, 2026
License NumberAL10271C
QualificationHealth Care
The Hacienda at the River is administrated by Richard H Benner.
Staffing
Key information about the people who lead and staff this community.
ContactRichard Benner Jr
What does this home offer?
Housing Options: 1 Bed / 2 Bed
Building Type: 2-story
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
Swimming Pool
Types of Care at The Hacienda at the River
Independent Living
Assisted Living
Memory Care
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Since 2023 · 3 years of data
23 deficiencies
4 complaints
4 inspections
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2023 vs. Arizona state average
Overall vs. AZ average
3 Worse
Metrics worse than Arizona average:
• Total deficiencies (156% above)
• Deficiencies per year (157% above)
• Deficiencies per inspection (222% above) 3 Better Metrics better than Arizona average:
• Total inspections (20% below)
• Total complaints (33% below)
• Complaints per year (35% below)
• Total deficiencies (156% above)
• Deficiencies per year (157% above)
• Deficiencies per inspection (222% above) 3 Better Metrics better than Arizona average:
• Total inspections (20% below)
• Total complaints (33% below)
• Complaints per year (35% below)
Latest Inspection
September 29, 2025
Complaint
No deficiencies
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 23 | 9 | This facility has 156% more total deficiencies than a typical Arizona assisted living residence (23 vs. AZ avg 9).↑ 156% worse |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 7.7 | 3 | This facility has 157% more deficiencies per year than a typical Arizona assisted living residence (7.7 vs. AZ avg 3).↑ 157% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 5.8 | 1.8 | This facility has 222% more deficiencies per inspection than a typical Arizona assisted living residence (5.8 vs. AZ avg 1.8).↑ 222% worse |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 5 | This facility has 20% fewer total inspections than a typical Arizona assisted living residence (4 vs. AZ avg 5).↓ 20% better |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 4 | 6 | This facility has 33% fewer total complaints than a typical Arizona assisted living residence (4 vs. AZ avg 6).↓ 33% better |
|
Complaints per year
Average complaints per year since 2023.
| 1.3 | 2 | This facility has 35% fewer complaints per year than a typical Arizona assisted living residence (1.3 vs. AZ avg 2).↓ 35% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on September 29, 2025, found no deficiencies during the complaint investigations. Earlier inspections showed repeated deficiencies primarily related to resident written service plans, documentation, medication storage, disaster preparedness, and personnel practices. Enforcement actions in 2023 and 2024 resulted in civil fines totaling $4,500, all of which have been paid, with no license suspensions or immediate jeopardy findings listed in the available reports. Complaint investigations were mostly unsubstantiated, with no deficiencies found in the most recent cases. The facility’s record shows improvement over time, with the latest inspections free of cited issues after prior enforcement and corrective actions.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsPlaces of interest near The Hacienda at the River
5.1 miles from city center
Estimated distance in miles from Tucson's city center to The Hacienda at the River's address, calculated via Google Maps.
Calculate Travel Distance to The Hacienda at the River
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Financial Assistance for
Senior Living in Arizona
The Hacienda at the River is located in Tucson, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Compare Senior Living around Catalina Foothills
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Filter by care type
| The Hacienda at the River |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Tucson (The Villas At Hacienda Del Sol) | 84 | No | 37 | 1 Bed / 2 Bed | 8 | A- | Richard H Benner | 4 | 4 | 23 | 5.8 |
| The Lakes Apartments |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Tucson (Grant And Craycroft Shopping Center) | - | Yes | 62 | 1 Bed / 2 Bed | - | - | - | - | - | - | - |
Frequently Asked Questions about The Hacienda at the River
What neighborhood is The Hacienda at the River in?
The Hacienda at the River is in the The Villas At Hacienda Del Sol neighborhood of Tucson.
Is The Hacienda at the River in a walkable area?
The Hacienda at the River has a walk score of 37. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of The Hacienda at the River?
According to AZ state health department records, The Hacienda at the River's license number is AL10271C.
When does The Hacienda at the River's license expire?
According to AZ state health department records, The Hacienda at the River's license expires on February 28, 2026.
Who is the administrator of The Hacienda at the River?
Richard H Benner is the administrator of The Hacienda at the River.
How many beds does The Hacienda at the River have?
The Hacienda at the River has 84 beds.
What is the address of The Hacienda at the River?
The Hacienda at the River is located at 2720 E River Rd, Tucson, AZ 85718.
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