The Hacienda at the River
Assisted Living, Independent Living & Memory Care · Tucson, AZ
The Hacienda at the River
Assisted Living, Independent Living & Memory Care · Tucson, AZ
Enjoy the best of retirement at The Hacienda at the River, a blissful retreat nestled near Rio Vista Natural Resource Park in Tucson, AZ, offering independent living. With cozy and specially designed one- and two-bedroom floor plans, residents find the accommodation that best matches their preferences. The community also provides round-the-clock associate support and housekeeping to ensure residents have a worry-free lifestyle.
Here, residents will not feel lonely with state-of-the-art amenities, including a fitness center, a spa, a heated outdoor pool, and a dedicated music program. The community also provides delightful and healthy meals to ensure a satisfactory dining experience. Residents live the best of their golden years in the community’s vibrant and welcoming environment.
84-bed community Rank #157 / 522Bed count — State benchmarkedThis home is ranked 157th out of 522 homes in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
8 years in operation Rank #227 / 532Years in operation — State benchmarkedThis home is ranked 227th out of 532 homes in Arizona for years in operation. Shows how long this facility has been in operation compared to other Arizona facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 37 / 100 Rank #402 / 818Walk Score — State benchmarkedThis home is ranked 402nd out of 818 homes in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arizona facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeAssisted Living Center
StatusActive
IssuanceSeptember 3, 2017
ExpirationFebruary 28, 2027
License NumberAL10271C
QualificationHealth Care
The Hacienda at the River is administered by Richard H Benner.
OwnerTucson Hacienda River, LLC
Staffing
Key information about the people who lead and staff this community.
ContactRichard Benner Jr (per state records, record updated Jul 2026)
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. AZ average
1 Worse
Metrics worse than Arizona average:
• Enforcement actions (344% above) 1 Better Metrics better than Arizona average:
• Total complaints (33% below)
• Enforcement actions (344% above) 1 Better Metrics better than Arizona average:
• Total complaints (33% below)
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 4 | 0.9 | This facility has 344% more enforcement actions than a typical Arizona assisted living residence (4 vs. AZ avg 0.9).↑ 344% worse |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 8 | 5 | This facility has had 60% more total inspections than the Arizona average (8 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↑ 60% more |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 4 | 6 | This facility has 33% fewer total complaints than a typical Arizona assisted living residence (4 vs. AZ avg 6).↓ 33% better Rank #340 / 479 Total complaints — State benchmarked This home is ranked 340th out of 479 homes in Arizona for complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 479 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The September 29, 2025 complaint investigation found no deficiencies in three complaints reviewed on site.
- The July 22, 2024 inspection cited repeated deficiencies in resident service plan documentation and imposed a $1,500 fine.
- The October 17, 2023 inspection found 16 deficiencies involving governance, service plans, medication storage, food safety, and disaster preparedness.
What does this home offer?
Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: 2-story
Beauty Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
Swimming Pool
Places of interest near The Hacienda at the River
3.1 miles from city center
Estimated distance in miles from Tucson's city center to The Hacienda at the River's address, calculated via Google Maps.
Calculate Travel Distance to The Hacienda at the River
Add your location
Compare Assisted Living around Tucson
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
| Broadway Proper Independent & Assisted Living | AL HOS IL MC NH SNF | Tucson (Broadway Proper) | 255
Facility
255
AZ AVG
54
Rank
#3 / 522 | No |
57
Facility
57
AZ AVG
37
Rank
#179 / 818 | Studio / 1 Bed / 2 Bed | 5
Facility
5
AZ AVG
10
Rank
#332 / 532 | - | Katrina Ellsworth | - | 2 | 1
Facility
1
AZ AVG
6
Rank
#173 / 479 | - | - |
| Brookdale Santa Catalina | AL IL MC NH SNF | Tucson (Sin Vacas) | 155
Facility
155
AZ AVG
54
Rank
#33 / 522 | Yes |
0
Facility
0
AZ AVG
37
Rank
#801 / 818 | Studio / 1 Bed / 2 Bed | 27
Facility
27
AZ AVG
10
Rank
#25 / 532 | A+ | - | 71
Facility
71
AZ AVG
82
Rank
#32 / 54 | 6 | 4
Facility
4
AZ AVG
6
Rank
#340 / 479 | 59
Facility
59
AZ AVG
9
Rank
#31 / 38 | 9.8
Facility
9.8
AZ AVG
1.8
Rank
#35 / 38 |
| Villa Hermosa | AL IL MC | Tucson (Harold Bell Wright Estates) | 135
Facility
135
AZ AVG
54
Rank
#57 / 522 | Yes |
78
Facility
78
AZ AVG
37
Rank
#15 / 818 | 1 Bed / 2 Bed | 12
Facility
12
AZ AVG
10
Rank
#150 / 532 | A+ | Amber A Harkin | - | 5 | 3
Facility
3
AZ AVG
6
Rank
#310 / 479 | - | - |
| The Hacienda at the River | AL IL MC | Tucson (The Villas At Hacienda Del Sol) | 84
Facility
84
AZ AVG
54
Rank
#157 / 522 | Yes |
37
Facility
37
AZ AVG
37
Rank
#402 / 818 | 1 Bed / 2 Bed | 8
Facility
8
AZ AVG
10
Rank
#227 / 532 | A- | Richard H Benner | - | 8 | 4
Facility
4
AZ AVG
6
Rank
#340 / 479 | - | - |
| Splendido at Rancho Vistoso | AL HOS MC NH RC SNF | Tucson | 42
Facility
42
AZ AVG
54
Rank
#218 / 522 | No |
8
Facility
8
AZ AVG
37
Rank
#707 / 818 | - | 18
Facility
18
AZ AVG
10
Rank
#82 / 532 | - | Maria Parham | 82
Facility
82
AZ AVG
82
Rank
#9 / 54 | 8 | 5
Facility
5
AZ AVG
6
Rank
#375 / 479 | 15
Facility
15
AZ AVG
9
Rank
#14 / 38 | 1.9
Facility
1.9
AZ AVG
1.8
Rank
#17 / 38 |
Financial Assistance for
Assisted Living in Arizona
The Hacienda at the River is located in Tucson, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Frequently Asked Questions about The Hacienda at the River
What neighborhood is The Hacienda at the River in?
The Hacienda at the River is in the The Villas At Hacienda Del Sol neighborhood of Tucson.
Who is the owner of The Hacienda at the River?
The Hacienda at the River is legally operated by Tucson Hacienda River, LLC, and administered by Richard H Benner.
Is The Hacienda at the River in a walkable area?
The Hacienda at the River has a walk score of 37. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of The Hacienda at the River?
According to AZ state health department records, The Hacienda at the River's license number is AL10271C.
When does The Hacienda at the River's license expire?
According to AZ state health department records, The Hacienda at the River's license expires on February 28, 2027.
How long has The Hacienda at the River been in business?
The Hacienda at the River has been operating for approximately 8 years, based on available licensing and registration records.
Are pets allowed at The Hacienda at the River?
Yes, The Hacienda at the River allows residents to bring their pets.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Assisted Living Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Updated on
