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The Carlotta
Nursing Home & Memory Care · Palm Desert, CA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

The Carlotta

Nursing Home & Memory Care · Palm Desert, CA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
41-505 Carlotta Drive, Palm Desert, CA 92211 View map Calculator: See prices in your area
The Carlotta accepts Medicare and private pay.
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The Carlotta accepts Medicare and private pay.

Overview of The Carlotta

Well Trevi Carlotta SNF operates The Carlotta, a large 250-bed nursing facility located in Palm Desert, California. The building maintains a lower occupancy rate of about 61 percent, and the average length of stay is just 38 days. This short timeline shows that the daily operation focuses heavily on temporary post-hospital recovery and short-term physical therapy rather than long-term residential housing. For payment, the business handles room and therapy bills through traditional Medicare and standard private pay.

The therapy gym serves as the clinical core of the property, where a 24-hour staff of nurses and aides logs about 3 hours and 31 minutes of direct care per resident each day. This clinical team guides short-term physical rehabilitation routines, while day-to-day amenities include a movie theater, structured activities, and an on-site restaurant area. Outside, the local neighborhood is car-dependent, so visitors will need to drive when traveling to and from the property.

Recent health surveys by government inspectors highlighted compliance issues at the facility regarding care coordination, medication management, and infection control protocols.

Interested representatives can call the main office to see how the administrative team has corrected these inspection findings, request information on current bed availability, or set up a time to walk through the therapy spaces.

Facility Direct Line (760) 346-5420
Facility Direct Line (760) 346-5420

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 58.8% Above CA avg. ▲ 58.8% Above CA avg.CA average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 43.0% Above CA avg. ▲ 43.0% Above CA avg.CA average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 4.4% Below CA avg. ▼ 4.4% Below CA avg.CA average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 22.4% Above CA avg. ▲ 22.4% Above CA avg.CA average: 4.1Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to California state averages

Total nursing care / resident Info This home is ranked 296th out of 354 homes in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 31m per day
Rank #296 / 354Nurse hours — State benchmarkedThis home is ranked 296th out of 354 homes in California. Shows adjusted nurse hours per resident per day benchmarked to the California average, with a ranking across 354 California facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
This facility California avg (4h 13m per day)
vs California avg
-17%

4 of 6 metrics below state avg

Standout metric LPN / LVN is +30% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 31m per day ▼ 22% State avg: 40m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 34m per day ▲ 30% State avg: 1h 12m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 35m per day ▼ 3% State avg: 2h 39m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 4h 4m per day ■ Avg State avg: 4h 5m per day · National avg: 3h 27m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 0m per day ▼ 100% State avg: 6m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 18m per day ▼ 43% State avg: 31m per day · National avg: 29m per day

Capacity and availability

Avg. Length of Stay
38 days
Bed community size
250-bed community Rank #86 / 1657Bed count — State benchmarkedThis home is ranked 86th out of 1657 homes in California. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
3 years in operation Rank #1210 / 1487Years in operation — State benchmarkedThis home is ranked 1210th out of 1487 homes in California. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 14 / 100 Rank #1913 / 2092Walk Score — State benchmarkedThis home is ranked 1913th out of 2092 homes in California. Shows how walkable this facility's neighborhood is compared to the average Walk Score across California facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
61%
Rank #1209 / 1537Occupancy rate — State benchmarkedThis home is ranked 1209th out of 1537 homes in California. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1537. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the California average: 72.8%
Occupied beds
152 / 250
Average occupied beds in California homes 87 beds

License Details

Facility TypeRcfe-continuing Care Retirement Community
StatusLicensed
IssuanceOctober 1, 2023
CountyRiverside
CMS Certification Number555226

Ownership & Operating Entity

The Carlotta is administered by John Brennan.

Owner NameWell Oak Ccrc Tenant LLC; Oakmont Et Al

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMolly Bowie

Payment & Insurance

1 service
Accept Medicare

Therapy & Rehabilitation

1 service
Rehabilitation Services

Staffing & Medical

1 service
24-Hour Staffing

Amenities & Lifestyle

State-Of-The-Art Therapy Gym
Fine-Dining Restaurant
Movie Theater
Specific ProgramsPost-Acute Care, Activities Program

Contact The Carlotta

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Since 2023 · 3 years of data 0 citations 8 complaints 13 total visits 8 complaint visits 1 official inspection
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California nursing home score (the benchmark); higher is better.

5 points above the California average for nursing homes (81/100)

Rank #630 / 1401 in California Inspection Score — State benchmarked This home is ranked 630th out of 1401 homes in California. Shows this facility's inspection score compared to the California average among 1401 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. Inspection score: 86 out of 100. Letter grade B. 5 points above the California average for nursing homes (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. California state average
Overall vs. CA average 0 Worse No metrics in this bucket. 7 Better Metrics better than California average:
• Total citations (100% below)
• Total visits (19% below)
• Complaint visits (38% below)
• Other visits (43% below)
• Official inspections (75% below)
• Total complaints (43% below)
• Complaints per year (43% below)
Latest Inspection January 28, 2026 Routine

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 010 This facility has 100% fewer total citations than a typical California nursing home (0 vs. CA avg 10).↓ 100% better
Standout metricNo citations on file since 2023 — the California average is 10.

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total visits Info Combined count of complaint visits, other regulatory visits, and official scheduled inspections. 1316 This facility has 19% fewer total visits than a typical California nursing home (13 vs. CA avg 16).↓ 19% better
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 813 This facility has 38% fewer complaint visits than a typical California nursing home (8 vs. CA avg 13).↓ 38% better Rank #762 / 1397 Complaint visits — State benchmarked This home is ranked 762nd out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 47 This facility has 43% fewer other visits than a typical California nursing home (4 vs. CA avg 7).↓ 43% better
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 14 This facility has 75% fewer official inspections than a typical California nursing home (1 vs. CA avg 4).↓ 75% better

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityCA Averagevs. CA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 814 This facility has 43% fewer total complaints than a typical California nursing home (8 vs. CA avg 14).↓ 43% better
Complaints per year Info Average complaints per year since 2023. 2.74.7 This facility has 43% fewer complaints per year than a typical California nursing home (2.7 vs. CA avg 4.7).↓ 43% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • January 28, 2026 inspection found one deficiency for staff not wearing fit-tested N95 respirators during a COVID-19 outbreak, risking virus spread among residents and staff.
  • Multiple complaint investigations from 2023 to 2025 substantiated failures in resident supervision, care planning, pressure injury prevention, and timely treatment follow-up, showing ongoing quality-of-care issues.
  • June 6, 2025 routine inspection identified six deficiencies including medication errors, unsanitary food storage, garbage disposal problems, and infection control lapses, reflecting widespread compliance failures.
Show Inspection Reports

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Breakdown by payment type

Medicare

90% of new residents, usually for short-term rehab.

Typical stay 30 days

Private pay

9% of new residents, often for short stays.

Typical stay 1 - 2 months

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$6.3M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$636.9K
For-profit Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$6.3M Rank #317 / 355Revenue — State benchmarkedThis home is ranked 317th out of 355 homes in California. Shows this facility's annual revenue compared to the California average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$636.9K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$22
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #339 / 355Payroll — State benchmarkedThis home is ranked 339th out of 355 homes in California. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$2.2M 35.3% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #266 / 355Payroll % — State benchmarkedThis home is ranked 266th out of 355 homes in California. Shows payroll as a percentage of revenue versus the California average. Well-run California facilities typically land around 55–67% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$3.5M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$5.7M
How we calculate these figures

This home is administered by John Brennan.

This home is owned by Well Trevi Carlotta Snf LLC

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 555226

Show certification details

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (90% of admissions), and a typical Medicare stay runs around 30 days.

Admissions
269 total

Coverage residents most often arrive under.

Medicare 90%
Private pay 9%
Discharges
259 total

Coverage residents most often leave under.

Medicare 85%
Private pay 13%
Medicaid 2%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near The Carlotta

Address 3.4 miles from city center Info Estimated distance in miles from Palm Desert's city center to The Carlotta's address, calculated via Google Maps.

Calculate Travel Distance to The Carlotta

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Address

Compare Nursing Homes around Palm Desert

The information below is reported by the California Department of Social Services and Department of Public Health.

2 facilities compared · CMS & CA Dept. of Health data

The Springs Healthcare Center at the Carlotta
NH
MC
Palm Desert
59
Facility 59
CA AVG 103
Rank #1092 / 1657
60.6%
Facility 60.6%
CA AVG 84.7%
Rank #1209 / 1537
-28%
3.52
Facility 3.52
CA AVG 4.22
Rank #296 / 354
 -8%-17%
$0
Facility $0
CA AVG $56.5k
Rank #1 / 362
-
23
Facility 23
CA AVG 50.2
Rank #64 / 361
2.3
Facility 2.3
CA AVG 4.6
Rank #20 / 361
141-
8
Facility 8
CA AVG 57
Rank #1975 / 2092
Well Trevi Carlotta Snf LLC
$6.3M
Facility $6.3M
CA AVG $17.0M
Rank #317 / 355
$2.2M
Facility $2.2M
CA AVG $7.0M
Rank #339 / 355
35.3%
Facility 35.3%
CA AVG 45.2%
Rank #266 / 355
555226
ManorCare Health Services-Palm Desert
NH
AL
IL
MC
Palm Desert
145
Facility 145
CA AVG 103
Rank #388 / 1657
40.0%
Facility 40.0%
CA AVG 84.7%
Rank #1450 / 1537
-53%
3.71
Facility 3.71
CA AVG 4.22
Rank #245 / 354
 -72%-12%
$74.4k
Facility $74.4k
CA AVG $56.5k
Rank #332 / 362
93
Facility 93
CA AVG 81
Rank #242 / 1401
121
Facility 121
CA AVG 50.2
Rank #357 / 361
3.3
Facility 3.3
CA AVG 4.6
Rank #90 / 361
358-
19
Facility 19
CA AVG 57
Rank #1857 / 2092
Blc Mirage Inn LP
$15.2M
Facility $15.2M
CA AVG $17.0M
Rank #94 / 355
$9.5M
Facility $9.5M
CA AVG $7.0M
Rank #99 / 355
62.3%
Facility 62.3%
CA AVG 45.2%
Rank #223 / 355
555339
Nursing Home Explorer

Financial Assistance for
Nursing Home in California

The Carlotta is located in PALM DESERT, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Frequently Asked Questions about The Carlotta

Who is the owner of The Carlotta?

The Carlotta is legally operated by Well Oak Ccrc Tenant Llc and Oakmont Et Al, and administered by John Brennan.

Is The Carlotta in a walkable area?

The Carlotta has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at The Carlotta?

The Carlotta's occupancy is 61%.

Does The Carlotta operate as a for-profit or non-profit?

The Carlotta is registered as a for-profit in CA.

Who is the administrator of The Carlotta?

John Brennan is the administrator of The Carlotta.

How many beds does The Carlotta have?

The Carlotta has 250 beds.

Has The Carlotta had any recent citations?

The Carlotta has no recently reported citations.

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