Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
COMPLETE CARE AT OAK RIDGE LLC
COMPLETE CARE AT OAK RIDGE LLC
COMPLETE CARE AT OAK RIDGE LLC is a Nursing Home in West Virginia
COMPLETE CARE AT OAK… is a Nursing Home in West Virginia
Complete Care at Oak Ridge offers post-acute rehabilitation and long-term care services in Charleston, WV. The facility provides a range of medical and therapy services to support recovery after illness or surgery. Residents receive personalized care in a welcoming environment that prioritizes comfort and dignity.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
74
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
95%
Residents per day (avg)
70
Occupancy rate
95%
Residents per day (avg)
70
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
49% of new residents, usually for short-term rehab.
Typical stay
26 days
Private pay
40% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
11% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Proprietary home
Partnership
Home revenue
$12.3M
Profit
$1.4M
Proprietary home
Partnership
Home revenue
$12,270,403.00
Profit
$1,353,390.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$10.9M
74-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
About this community
License Status
ActiveFacility Type
NURSING HOME (NH)
License Date
March 11, 2025
Additional licensing details
License number:
67
CMS Certification Number:
515174
County:
Kanawha
Ownership & operating entity
COMPLETE CARE AT OAK RIDGE LLC is administrated by JIM TRIANA.
Owner name:
Complete Care AT Oak Ridge LLC
Safety & Compliance
Hoyer Lift
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Contact Information
Fax:
(304)347-8526
Amenities & Lifestyle
Programs & Activities
Specific Programs
Services, What to Expect, Careers, Contact
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.
15 visits/inspections
Latest inspection
Date:March 6, 2025
Comparison Chart
The information below is reported by the West Virginia Department of Health and Human Resources, Office of Health Facility Licensure.Compare Nursing Homes around Charleston
COMPLETE CARE AT OAK RIDGE LLC
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
WV 25311
74
No
-
95.0%
$12,263,995.00
$3,447,819.00
28.1%
70.10
3/5
3.4093
3/5
3/5
3/5
1
Dunbar Center
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Dunbar
120
No
27
96.7%
$19,872,877.00
$5,544,463.00
27.9%
111.30
1/5
2.7850
1/5
1/5
3/5
1
Places of interest near COMPLETE CARE AT OAK RIDGE LLC
3.4 miles from city center
CHARLESTON, WV 25311
Calculate Travel Distance to COMPLETE CARE AT OAK RIDGE LLC
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
98
Total Staff
91
Employees
7
Contractors
27,344
Total Hours (Quarter)
37
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 16 | 8.5 | No |
| Licensed Practical Nurse | 15 | 9.2 | No |
| Certified Nursing Assistant | 43 | 7.8 | No |
Staff by Category
Administration ⓘ
1 staff
7.9hs shift avg
Nursing Staff ⓘ
74 staff
8.2hs shift avg
Physicians & Practitioners ⓘ
11 staff
8hs shift avg
Therapy Services ⓘ
6 staff
6.9hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
7.8hs shift avg
Dietary Services ⓘ
3 staff
8.1hs shift avg
Other Services ⓘ
2 staff
8hs shift avg
Contractor Analysis
6.3%
of total hours from contractors
1,735 contractor hours this quarter
Physical Therapy Aide: 2
Qualified Social Worker: 1
Physical Therapy Assistant: 2
Respiratory Therapy Technician: 1
Speech Language Pathologist: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 43 | 0 | 43 | 12,976 | 91 | 100% | 7.8 |
| Licensed Practical Nurse | 15 | 0 | 15 | 4,024 | 91 | 100% | 9.2 |
| Registered Nurse | 16 | 0 | 16 | 3,418 | 91 | 100% | 8.5 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,947 | 65 | 71% | 8 |
| Other Dietary Services Staff | 2 | 0 | 2 | 1,055 | 81 | 89% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 672 | 61 | 67% | 8 |
| Nurse Practitioner | 4 | 0 | 4 | 528 | 63 | 69% | 8 |
| Dietitian | 1 | 0 | 1 | 525 | 64 | 70% | 8.2 |
| Qualified Social Worker | 0 | 1 | 1 | 492 | 63 | 69% | 7.8 |
| Physical Therapy Aide | 0 | 2 | 2 | 470 | 59 | 65% | 8 |
| Administrator | 1 | 0 | 1 | 464 | 59 | 65% | 7.9 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 400 | 53 | 58% | 7.5 |
| Physical Therapy Assistant | 0 | 2 | 2 | 193 | 42 | 46% | 4.6 |
| Speech Language Pathologist | 0 | 1 | 1 | 181 | 26 | 29% | 7 |
Health Inspection History
Source: CMS Health Citations (Feb 2023 – Jun 2025)
3
Inspections
37
Total Citations
0
Critical (J-L)
1
Serious (G-I)
12.33
Citations/Inspection
Jun 2025
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Resident Rights
8
22% of total
Quality of Life & Care
5
14% of total
Abuse, Neglect & Exploitation
3
8% of total
Infection Control
2
5% of total
Pharmacy Services
2
5% of total
Administration
1
3% of total
Citation Sources
Standard Inspections
37
Complaint Investigations
1
State Comparison (WV)
Citations
37
West Virginia average: 43.1
Critical Citations
0
West Virginia average: 0.8
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Jun 05, 2025 | D | Environmental | F0921 | Corrected |
| Jun 05, 2025 | C | Nutrition | F0803 | Corrected |
| Jun 05, 2025 | D | Nutrition | F0807 | Corrected |
| Jun 05, 2025 | E | Nutrition | F0812 | Corrected |
| Jun 05, 2025 | D | Quality of Care | F0684 | Corrected |
| Jun 05, 2025 | D | Quality of Care | F0689 | Corrected |
| Jun 05, 2025 | D | Care Planning | F0644 | Corrected |
| Jun 05, 2025 | D | Care Planning | F0842 | Corrected |
| Jun 05, 2025 | E | Resident Rights | F0557 | Corrected |
| Jun 05, 2025 | E | Resident Rights | F0585 | Corrected |
| Jul 25, 2024 | E | Abuse/Neglect | F0600 | Corrected |
| Jul 25, 2024 | E | Abuse/Neglect | F0607 | Corrected |
| Jul 25, 2024 | E | Abuse/Neglect | F0609 | Corrected |
| Jul 25, 2024 | F | Administration | F0838 | Corrected |
| Jul 25, 2024 | E | Infection Control | F0880 | Corrected |
| Jul 25, 2024 | E | Nursing Services | F0726 | Corrected |
| Jul 25, 2024 | C | Nursing Services | F0732 | Corrected |
| Jul 25, 2024 | E | Nursing Services | F0947 | Corrected |
| Jul 25, 2024 | E | Nutrition | F0812 | Corrected |
| Jul 25, 2024 | D | Pharmacy | F0756 | Corrected |
| Jul 25, 2024 | E | Pharmacy | F0761 | Corrected |
| Jul 25, 2024 | E | Quality of Care | F0684 | Corrected |
| Jul 25, 2024 | G | Quality of Care | F0692 | Corrected |
| Jul 25, 2024 | D | Quality of Care | F0745 | Corrected |
| Jul 25, 2024 | D | Care Planning | F0644 | Corrected |
| Jul 25, 2024 | D | Care Planning | F0656 | Corrected |
| Jul 25, 2024 | D | Care Planning | F0657 | Corrected |
| Jul 25, 2024 | E | Care Planning | F0842 | Corrected |
| Jul 25, 2024 | E | Resident Rights | F0550 | Corrected |
| Jul 25, 2024 | D | Resident Rights | F0552 | Corrected |
| Jul 25, 2024 | D | Resident Rights | F0580 | Corrected |
| Jul 25, 2024 | D | Resident Rights | F0623 | Corrected |
| Jul 25, 2024 | E | Resident Rights | F0625 | Corrected |
| Feb 15, 2023 | D | Infection Control | F0880 | Corrected |
| Feb 15, 2023 | D | Nursing Services | F0947 | Corrected |
| Feb 15, 2023 | E | Nutrition | F0812 | Corrected |
| Feb 15, 2023 | D | Resident Rights | F0623 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Corporation
Part of: Complete Care
Resident Census by Payment Source
71
Total Residents
Medicare
12
(16.9%)
ⓘ
Medicaid
58
(81.7%)
ⓘ
Private Pay/Other
1
(1.4%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
High-Risk Clinical Events
8.0
Score
30% better than avg
West Virginia avg: 11.3
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Functional Decline
15.2
Score
28% better than avg
West Virginia avg: 21.1
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Need for Help with Daily Activities Increased
11.4%
Lost Too Much Weight
7.3%
Urinary Tract Infection
0.9%
Depressive Symptoms
13.3%
Falls with Major Injury
5.1%
Pneumococcal Vaccine
99.2%
Antipsychotic Use
11.1%
Walking Ability Worsened
11.1%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
4.9%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
23.2%
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Pneumococcal Vaccine
82.2%
Near average
West Virginia: 78.6%
Short-Stay Residents Who Received a New Antipsychotic Medication
2.0%
96% worse than avg
West Virginia: 1.0%
Influenza Vaccine
82.8%
Near average
West Virginia: 79.4%
Penalties & Fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total Fines
$16K
West Virginia avg: $54K
70% better than avg
Number of Fines
1
West Virginia avg: 1.5
Compared to West Virginia Average
Facility: $16K |
West Virginia Avg: $54K
Penalty History
Showing all 1 penalties (Jul 2024 - Jul 2024)
Jul 25, 2024
Civil Money Penalty
$16K
Financial Trends
Historical financial and operational data for COMPLETE CARE AT OAK RIDGE LLC based on CMS SNF Cost Reports.
Occupancy Rate
95.0%
↓ 0.1pp vs 2022
Net Income
$1,353,390
↓ ~$294K vs 2022
Total Payroll
$4,273,273
↑ ~$97K vs 2022
Profit Margin
11.0%
↓ 2.9pp vs 2022
Loading trend charts...
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Claim What’s Yours: Financial Aid for West Virginia Seniors
Program
State Program Name
Eligibility
Benefits
Aged and Disabled Waiver
WV Medicaid A&D Waiver
- General: Age 65+ or disabled, West Virginia resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- WV Specifics: Rural state; limited providers in some areas.
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home aides.
West Virginia Lighthouse Program
WV Lighthouse
- General: Age 60+, West Virginia resident, at risk of nursing home.
- Income Limits: ~$2,000/month (individual, varies).
- Asset Limits: $5,000 (individual).
- WV Specifics: Limited funding; rural focus.
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Older Americans Act (OAA) Services
West Virginia OAA Services
- General: Age 60+, WV resident; no income/asset limits.
- Income Limits (2025): None; donations encouraged.
- Asset Limits: Not assessed.
- WV Specifics: Includes Meals on Wheels; serves ~20,000 annually; rural emphasis.
- Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Medicare Savings Program (MSP)
West Virginia Medicare Savings Program
- General: Age 65+ or disabled, WV resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- WV Specifics: Includes Extra Help for Part D; no waitlist.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Energy Assistance Program (LIEAP)
West Virginia LIEAP
- General: Age 60+ prioritized, WV resident, low-income household.
- Income Limits (2025): ~$3,970/month (185% FPL).
- Asset Limits: Not assessed.
- WV Specifics: Covers gas, electric, wood; emergency aid available.
- Services: Heating aid ($300-$1,000/season), emergency aid ($500 max).
Family Caregiver Support Program (FCSP)
West Virginia Family Caregiver Support Program
- General: Caregivers of 60+ needing care or 55+ caregivers of others; WV resident; 2+ ADLs.
- Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits: Not assessed.
- WV Specifics: Includes grandparent caregivers; serves ~1,500 annually.
- Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Senior Community Service Employment Program (SCSEP)
West Virginia SCSEP
- General: Age 55+, unemployed, low-income, WV resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified.
- WV Specifics: Priority for veterans, rural residents; AARP partnership.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
West Virginia VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, WV resident, wartime service, ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth).
- WV Specifics: High rural veteran use; supports care costs.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Homestead Exemption for Seniors
West Virginia Homestead Exemption
- General: Age 65+ or totally disabled, WV resident, homeowner (homestead).
- Income Limits (2025): None; tax-based eligibility.
- Asset Limits: Not assessed.
- WV Specifics: $20,000 assessed value exemption; saves ~$200-$400/year.
- Services: Tax exemption (~$200-$400/year avg.).
Senior Farmers’ Market Nutrition Program (SFMNP)
West Virginia SFMNP
- General: Age 60+, WV resident, low-income.
- Income Limits (2025): ~$2,322/month (185% FPL).
- Asset Limits: Not assessed.
- WV Specifics: Vouchers (~$50/season); serves ~10,000 annually.
- Services: Vouchers (~$50/season) for produce at farmers’ markets.
Claim What’s Yours Financial Aid for West Virginia Seniors
WV Medicaid A&D Waiver
Aged and Disabled Waiver
Requirements:
General:Age 65+ or disabled, West Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
WV Specifics:Rural state; limited providers in some areas.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home aides.
WV Lighthouse
West Virginia Lighthouse Program
Requirements:
- General:Age 60+, West Virginia resident, at risk of nursing home.
- Income Limits:~$2,000/month (individual, varies).
- Asset Limits:$5,000 (individual).
- WV Specifics:Limited funding; rural focus.
Benefits without Contact:
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
West Virginia OAA Services
Older Americans Act (OAA) Services
Requirements:
- General:Age 60+, WV resident; no income/asset limits.
- Income Limits (2025):None; donations encouraged.
- Asset Limits:Not assessed.
- WV Specifics:Includes Meals on Wheels; serves ~20,000 annually; rural emphasis.
Benefits without Contact:
- Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
West Virginia Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, WV resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- WV Specifics:Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
West Virginia LIEAP
Low-Income Energy Assistance Program (LIEAP)
Requirements:
- General:Age 60+ prioritized, WV resident, low-income household.
- Income Limits (2025):~$3,970/month (185% FPL).
- Asset Limits:Not assessed.
- WV Specifics:Covers gas, electric, wood; emergency aid available.
Benefits without Contact:
- Services: Heating aid ($300-$1,000/season), emergency aid ($500 max).
West Virginia Family Caregiver Support Program
Family Caregiver Support Program (FCSP)
Requirements:
- General:Caregivers of 60+ needing care or 55+ caregivers of others; WV resident; 2+ ADLs.
- Income Limits (2025):No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits:Not assessed.
- WV Specifics:Includes grandparent caregivers; serves ~1,500 annually.
Benefits without Contact:
- Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
West Virginia SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, WV resident.
- Income Limits (2025):~$1,983/month (125% FPL).
- Asset Limits:Not specified.
- WV Specifics:Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
West Virginia VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, WV resident, wartime service, ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth).
- WV Specifics:High rural veteran use; supports care costs.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
West Virginia Homestead Exemption
Homestead Exemption for Seniors
Requirements:
- General:Age 65+ or totally disabled, WV resident, homeowner (homestead).
- Income Limits (2025):None; tax-based eligibility.
- Asset Limits:Not assessed.
- WV Specifics:$20,000 assessed value exemption; saves ~$200-$400/year.
Benefits without Contact:
- Services: Tax exemption (~$200-$400/year avg.).
West Virginia SFMNP
Senior Farmers’ Market Nutrition Program (SFMNP)
Requirements:
- General:Age 60+, WV resident, low-income.
- Income Limits (2025):~$2,322/month (185% FPL).
- Asset Limits:Not assessed.
- WV Specifics:Vouchers (~$50/season); serves ~10,000 annually.
Benefits without Contact:
- Services: Vouchers (~$50/season) for produce at farmers’ markets.
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